Customer Reviews for Green Heating and Cooling

Green Heating and Cooling

4.9

1,960 reviews since August, 2003

(770) 479-2844 · greenheatingandcooling.com
Canton, GA 30169

Consumer Review Summary

1,960 reviews since August, 2003

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Green Heating and Cooling. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,310 out of 1,319 said yes

Q: Was customer service helpful and courteous?

390 out of 396 said yes

Q: Were we able to respond to your needs in a timely manner?

1,673 out of 1,713 said yes

Q: Did the salesperson understand and meet your needs?

758 out of 773 said yes

Q: Did the technician understand and meet your needs?

1,296 out of 1,328 said yes

Q: Was the warranty discussed?

671 out of 735 said yes

Q: Were you quoted a price before repair was made?

832 out of 939 said yes

Q: Was the work performed to your satisfaction?

1,672 out of 1,711 said yes

Q: Was the work area left neat and clean?

1,682 out of 1,713 said yes

Q: Would you use our company again and recommend us to others?

1,690 out of 1,712 said yes

Q: Courtesy and professionalism of the Office Staff:

147 out of 152 gave 5 stars

Q: Courtesy and professionalism of the Comfort Advisor / Sales Advisor:

145 out of 150 gave 5 stars

Q: Please rate your overall experience with our company:

582 out of 617 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

232 out of 242 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

225 out of 243 gave 5 stars

Q: Condition of the work area after job completion:

219 out of 245 gave 5 stars

Q: Overall experience with the Installation Team:

90 out of 93 gave 5 stars

Q: How likely would you be to use our company again?

229 out of 245 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

	100% rating 100 by L.C. from Ball Ground, GA on 01/21/25 Verified Purchase "Great customer service both in areas of sales and installation. I really appreciated the follow-up visit to ensure everything was working well and I was satisfied. I would highly recommend! "
	100% rating 100 by B.P. from Canton, GA on 01/13/25 Verified Purchase "The system was for my FIL. He wanted to be included in all aspects of the process. Your team welcomed him and took the time to hear his ideas and explain what they were doing. We are very appreciative of the service!"
	100% rating 100 by C.E. from Marble Hill, GA on 01/09/25 Verified Purchase "I’ve always been satisfied with Green, going back a good 20 years and several different homes. What impresses me most is the quick response with a tech visit within 24 hours. Go Green!"
	100% rating 100 by J.V. from Canton, GA on 01/02/25 Verified Purchase "Your men did a fabulous job. Made a special effort and got things going that Friday! Appreciate it. We couldn't be happier."
	100% rating 100 by J.C. from Canton, GA on 12/29/24 Verified Purchase "I have utilized your company before, and I will certainly use it again. I recommended your company to friends who have a new heating and cooling system. They are very pleased."
	100% rating 100 by M.B. from Jasper, GA on 12/20/24 Verified Purchase "All the service folks did a great job. Your service manager who was out Thursday even offered to run to Home Depot and get me a heater. I think his name was Cody. He was very thoughtful. "
	100% rating 100 by L.A. from Jasper, GA on 12/10/24 Verified Purchase "I love Green Heating & Cooling, Inc.! You have excellent customer service. Every person from your company is courteous and professional. I also appreciate your honesty. You have our best interest at heart, unlike most companies that are just interested in getting as much money out of you as they can. Thank you! "
	100% rating 100 by B.J. from Marietta, GA on 11/29/24 Verified Purchase "Great experience. I would definitely recommend to others. Heath has earned my trust. The install guys were great as well."
	100% rating 100 by D.W. from Jasper, GA on 11/14/24 Verified Purchase "The whole experience went extremely smoothly. Stephanie explained all of our options and didn't pressure us or try to upsell us. When I told her I wanted to check prices with others, she agreed and said to take our time. Other companies didn't return calls. That closed the deal to go with Green. Highly recommend."
	100% rating 100 by P.A. from Woodstock, GA on 11/12/24 Verified Purchase "The staff has always been very pleasant, and generous with time for questions. Dependable."

(226 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS