4.9
3,514 reviews since December, 2000
Consumer Review Summary
3,514 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,779 out of 1,896 said yes
Q: Did the salesperson understand and meet your needs?
1,489 out of 1,549 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work performed to your satisfaction?
1,778 out of 1,887 said yes
Q: Was the work area left neat and clean?
2,949 out of 3,101 said yes
Q: Courtesy and professionalism of our Phone Representatives:
1,000 out of 1,060 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,811 out of 1,883 said yes
Q: Communication and follow-up from the Salesperson:
667 out of 766 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
737 out of 775 gave 5 stars
Q: Please rate your overall experience with our company:
1,588 out of 1,736 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,431 out of 1,501 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
1,386 out of 1,489 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS