97.815430520034 100
4.9

3,202 reviews since December, 2000

E. Smith Heating & Air Conditioning
(770) 422-1900 ·
Marietta, GA 30062

Consumer Review Summary

3,202 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,490 out of 1,587 said yes

Q: Did the salesperson understand and meet your needs?

1,201 out of 1,240 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work area left neat and clean?

2,664 out of 2,791 said yes

Q: Would you use our company again and recommend us to others?

1,519 out of 1,576 said yes

Q: Was the work performed to your satisfaction?

1,500 out of 1,578 said yes

Q: Courtesy and professionalism of our Phone Representatives:

704 out of 751 gave 5 stars

Q: Communication and follow-up from the Salesperson:

399 out of 460 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

446 out of 468 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

Q: Please rate your overall experience with our company:

1,301 out of 1,429 gave 5 stars