VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
E. Smith Heating & Air Conditioning
97.835228340537 100
4.9

3,749 reviews since December, 2000

E. Smith Heating & Air Conditioning
(770) 422-1900 ยท
Marietta, GA 30062

Consumer Review Summary

3,749 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

2,000 out of 2,128 said yes

Q: Did the salesperson understand and meet your needs?

1,712 out of 1,783 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,990 out of 2,120 said yes

Q: Was the work area left neat and clean?

3,157 out of 3,331 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,222 out of 1,293 gave 5 stars

Q: Would you use our company again and recommend us to others?

2,032 out of 2,116 said yes

Q: Communication and follow-up from the Salesperson:

879 out of 996 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

947 out of 1,008 gave 5 stars

Q: Please rate your overall experience with our company:

1,805 out of 1,967 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Roswell, GA on Verified Purchase
"The team that installed my new system was top-notch. They answered all my questions and even alerted me to a suspected gas leak. "
100% rating 100 from Marietta, GA on Verified Purchase
"Great experience overall. The team was knowledgeable and friendly throughout the entire process. "
98% rating 100 from Marietta, GA on Verified Purchase
"Good experience! "
98% rating 100 from Marietta, GA on Verified Purchase
"I have been a customer for over 30 years. If I need service for existing units or a new installation, E-Smith is the only company I call. You have always responded to my calls in a timely manner."
100% rating 100 from Marietta, GA on Verified Purchase
"Zach was great. He was patient with my decision-making and timeline and ensured I got the best value for my money, as well as accommodating unique requests for my system. The installation team did a good job. It was cool to have a tune-up person follow up after installation as well. "
100% rating 100 from Acworth, GA on Verified Purchase
"I can't say enough good things about Derrick. He has been very informative and straightforward and has provided guidance in making decisions regarding my A/C problem!"
98% rating 100 from Marietta, GA on Verified Purchase
"The two individuals who put in my two A/C units were excellent workers. They were working every minute. If I were running a business, I'd like them working for me. Also, the salesman was excellent. He answered all questions, quoted options and payment plans, and was very courteous."
98% rating 100 from Marietta, GA on Verified Purchase
"The decision to replace one of my units without Sales Pressure was especially appreciated. I am pleased with the new A/C unit. "
100% rating 100 from Acworth, GA on Verified Purchase
"Thank you for the outstanding service! We had an excellent experience from the first phone call with Derrick to the overall completion of the installation of a new split unit for our Florida room. The team arrived on time, and the guys were professional, courteous, and knowledgeable about the overall installation. The five-star rating was based on outstanding customer service, honest feedback, and doing the job right! Highly recommend E.Smith Heating and Air."
100% rating 100 from Hiram, GA on Verified Purchase
"I will continue to use E-Smith. I am an electrician by trade, and I appreciate the professionalism and the steps to take care of my home. Shoe covers, tarps, and the cleanup. I run my company the same way. Customer service is spot on. 6 Stars!"
(1,128 Remaining)