Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,682 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,682 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,938 out of 2,062 said yes

Q: Did the salesperson understand and meet your needs?

1,647 out of 1,716 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,931 out of 2,054 said yes

Q: Was the work area left neat and clean?

3,098 out of 3,266 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,159 out of 1,227 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,969 out of 2,050 said yes

Q: Communication and follow-up from the Salesperson:

820 out of 930 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

887 out of 941 gave 5 stars

Q: Please rate your overall experience with our company:

1,744 out of 1,903 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

	100% rating 100 by C.H. from Acworth, GA on 05/01/26 Verified Purchase "E. Smith Heating and Air was the Best! Very Professional and outstanding work. Would refer them to anyone."
	100% rating 100 by T.H. from Roswell, GA on 04/30/26 Verified Purchase "Thanks for the great service!"
	100% rating 100 by A.S. from Atlanta, GA on 04/10/26 Verified Purchase "The installers were wonderful. I highly recommend E. Smith."
	100% rating 100 by M.O. from Atlanta, GA on 04/10/26 Verified Purchase "I have been a customer for over 20 years and continue to be pleased with the maintenance program and the installation of new units. Just replaced a unit that ran for 26 years."
	100% rating 100 by J.T. from Atlanta, GA on 04/09/26 Verified Purchase "There is no way the experience could have been better!"
	100% rating 100 by R.C. from Canton, GA on 03/20/26 Verified Purchase "Always good service!"
	100% rating 100 by E.T. from Marietta, GA on 01/05/26 Verified Purchase "Installation was performed by experts who worked diligently to install my new system. They were very professional and answered my questions. I had a great experience and would definitely recommend it to family and friends."
	100% rating 100 by P.M. from Marietta, GA on 12/09/25 Verified Purchase "Truly excellent company made up of a team of professional and trustworthy people. "
	100% rating 100 by E.K. from Marietta, GA on 12/03/25 Verified Purchase "This was the best experience we could have asked for. The inspection to diagnose the issue with our furnace, the rep who came out to give us a quote for a replacement, the representatives I spoke with over the phone throughout the process, and the techs who came out to install - every face and voice of the company was a pleasure to do business with. We’re a customer for life!"
	100% rating 100 by G.V. from Smyrna, GA on 12/03/25 Verified Purchase "Very good service!"

(1,105 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS