4.9
3,023 reviews since December, 2000
Consumer Review Summary
3,023 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,325 out of 1,412 said yes
Q: Did the salesperson understand and meet your needs?
1,037 out of 1,066 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work performed to your satisfaction?
1,343 out of 1,404 said yes
Q: Was the work area left neat and clean?
2,506 out of 2,614 said yes
Q: Courtesy and professionalism of our Phone Representatives:
545 out of 583 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,349 out of 1,401 said yes
Q: Communication and follow-up from the Salesperson:
259 out of 294 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
286 out of 301 gave 5 stars
Q: Please rate your overall experience with our company:
1,140 out of 1,262 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,427 out of 1,497 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
1,383 out of 1,485 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS