Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,633 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,633 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,889 out of 2,013 said yes

Q: Did the salesperson understand and meet your needs?

1,598 out of 1,667 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,886 out of 2,005 said yes

Q: Was the work area left neat and clean?

3,052 out of 3,218 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,112 out of 1,179 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,921 out of 2,001 said yes

Q: Communication and follow-up from the Salesperson:

774 out of 883 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

841 out of 892 gave 5 stars

Q: Please rate your overall experience with our company:

1,697 out of 1,854 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

	100% rating 100 by S.S. from Marietta, GA on 10/01/25 Verified Purchase "Good job! Professional staff from the office to the salesperson (Jake) to the installation team."
	100% rating 100 by C.L. from Marietta, GA on 09/15/25 Verified Purchase "We were pleased with the work. And when an issue comes up, we will reach out."
	100% rating 100 by K.C. from Marietta, GA on 08/26/25 Verified Purchase "Overall, everyone was very helpful. I appreciated the timely response as I was going through the process of purchasing a new HVAC system. "
	100% rating 100 by J.Z. from Marietta, GA on 08/13/25 Verified Purchase "The follow-up was appreciated!"
	100% rating 100 by M.H. from Cumming, GA on 08/08/25 Verified Purchase "Very professional and a prompt response to my phone call."
	100% rating 100 by C.C. from Atlanta, GA on 06/18/25 Verified Purchase "I have been a customer for probably over forty years! "
	100% rating 100 by C.B. from Woodstock, GA on 06/16/25 Verified Purchase "The two young men who completed the installation of my furnace and air conditioner were A-1. They arrived at my home at 8:00 am and worked continuously until 4:30 pm. E. Smith should be very proud of these two young men. They were very polite and knowledgeable! "
	100% rating 100 by D.F. from Marietta, GA on 05/24/25 Verified Purchase "Excellent and worry-free experience. Thank you so much!"
	100% rating 100 by N.B. from Marietta, GA on 05/23/25 Verified Purchase "All good!"
	100% rating 100 by P.M. from Marietta, GA on 05/22/25 Verified Purchase "Every person associated with the process of installing new HVAC, from Zack to the installation head and office personnel, is top-notch. Good price, service, and people!"

(1,093 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS