97.78729245653 100
4.9

3,072 reviews since December, 2000

E. Smith Heating & Air Conditioning
(770) 422-1900 ·
Marietta, GA 30062

Consumer Review Summary

3,072 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,369 out of 1,459 said yes

Q: Did the salesperson understand and meet your needs?

1,079 out of 1,113 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work area left neat and clean?

2,549 out of 2,663 said yes

Q: Would you use our company again and recommend us to others?

1,395 out of 1,448 said yes

Q: Was the work performed to your satisfaction?

1,386 out of 1,451 said yes

Q: Courtesy and professionalism of our Phone Representatives:

588 out of 630 gave 5 stars

Q: Communication and follow-up from the Salesperson:

292 out of 341 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

329 out of 347 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,429 out of 1,499 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,385 out of 1,487 gave 5 stars

Q: Please rate your overall experience with our company:

1,186 out of 1,308 gave 5 stars