4.9
2,389 reviews since December, 2000
Consumer Review Summary
2,389 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,186 out of 1,259 said yes
Q: Did the salesperson understand and meet your needs?
894 out of 914 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work performed to your satisfaction?
1,201 out of 1,252 said yes
Q: Was the work area left neat and clean?
1,921 out of 1,988 said yes
Q: Courtesy and professionalism of our Phone Representatives:
397 out of 429 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,205 out of 1,247 said yes
Q: Communication and follow-up from the Salesperson:
130 out of 145 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
142 out of 147 gave 5 stars
Q: Please rate your overall experience with our company:
1,000 out of 1,111 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
973 out of 1,021 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
949 out of 1,013 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS