Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,289 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,289 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,571 out of 1,675 said yes

Q: Did the salesperson understand and meet your needs?

1,284 out of 1,328 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work area left neat and clean?

2,744 out of 2,878 said yes

Q: Would you use our company again and recommend us to others?

1,602 out of 1,662 said yes

Q: Was the work performed to your satisfaction?

1,582 out of 1,666 said yes

Q: Courtesy and professionalism of our Phone Representatives:

789 out of 840 gave 5 stars

Q: Communication and follow-up from the Salesperson:

475 out of 547 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

527 out of 553 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

Q: Please rate your overall experience with our company:

1,384 out of 1,515 gave 5 stars

	98% rating 100 by S.K. from Smyrna, GA on 06/17/22 Verified Purchase "Cara the salesperson was outstanding - keep her around! Henry (installer) went above and beyond he was also outstanding! You have a couple of great employees!"
	100% rating 100 by P.T. from Marietta, GA on 06/16/22 Verified Purchase "E. Smith employees are experienced, honest, and engaging. I will call them anytime!"
	100% rating 100 by E.W. from Atlanta, GA on 06/03/22 Verified Purchase "Professional, prompt, and thorough."
	100% rating 100 by D.P. from Marietta, GA on 06/02/22 Verified Purchase "We had several choices for HVAC service when we moved to Marietta and we are glad we decided on E Smith. The quality of your service combined with a complete service portfolio has been the right decision. We also have recommended E Smith to our neighbors and many of them have chosen your company in place of their existing contractors. "
	95% rating 100 by C.N. from Marietta, GA on 06/01/22 Verified Purchase "Zack, Robert, and the installers were excellent. Zack and Robert came out to make sure what we wanted could be done. We appreciate the talent and skill of the team. Thank you E. Smith. "
	100% rating 100 by B.C. from Woodstock, GA on 05/20/22 Verified Purchase "Reputable company. We have used this company to check out the system for the season changes."
	100% rating 100 by J.H. from Marietta, GA on 05/18/22 Verified Purchase "E. Smith offered a smarter solution to both my problem - humidity, and to the future development of the basement space. The dehumidifier and additional zoning were efficient and cost-effective. Great job - fit our needs perfectly."
	98% rating 100 by J.L. from Villa Rica, GA on 04/28/22 Verified Purchase "Derek was very professional always on time every time he came to my house and answered my texts and calls with all my questions and concerns. The installation team was also Very professional and on time. "
	98% rating 100 by F.M. from Kennesaw, GA on 04/28/22 Verified Purchase "I have been a customer for over 35 years. I did get other quotes on other products. E Smith was higher but I took into account my prior experience with their excellent staff. I could not have asked for a better salesperson either. Derrick did not pressure me, he was reassuring and helpful. I do not think you can go wrong with E Smith and their staff! "
	100% rating 100 by C.P. from Marietta, GA on 04/27/22 Verified Purchase "E. Smith worked with me on my budget and time requirements. Everyone as usual was very polite and easy to work with as they explained everything."

(949 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS