Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,585 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,585 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,846 out of 1,966 said yes

Q: Did the salesperson understand and meet your needs?

1,556 out of 1,620 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,842 out of 1,958 said yes

Q: Was the work area left neat and clean?

3,011 out of 3,171 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,068 out of 1,131 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,878 out of 1,954 said yes

Q: Communication and follow-up from the Salesperson:

732 out of 837 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

798 out of 844 gave 5 stars

Q: Please rate your overall experience with our company:

1,654 out of 1,806 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

	100% rating 100 by J.B. from Marietta, GA on 03/26/25 Verified Purchase "Seems like an old school company--not a big name!"
	100% rating 100 by A.B. from Acworth, GA on 03/15/25 Verified Purchase "Everyone was so thoughtful and respectful. Just can't say enough about Derrick, who really went out of his way to make sure that things went well."
	100% rating 100 by E.K. from Marietta, GA on 03/15/25 Verified Purchase "Could not be more satisfied!"
	98% rating 100 by A.G. from Marietta, GA on 03/15/25 Verified Purchase "Everyone was professional, courteous and went right to work. There were a few bumps in the road, but they were handled immediately. We appreciate all that Derrick did for us and kept things on schedule. The team worked very well together and we appreciate the hard work!"
	100% rating 100 by A.K. from Atlanta, GA on 02/21/25 Verified Purchase "I have been using E. Smith to maintain my unit for several years. Experiencing in replacing it was excellent."
	100% rating 100 by S.H. from Atlanta, GA on 02/21/25 Verified Purchase "Excellent job!"
	95% rating 100 by R.C. from Kennesaw, GA on 02/20/25 Verified Purchase "I have always had wonderful service with E. Smith. They are very responsive whenever I call."
	100% rating 100 by K.H. from Marietta, GA on 02/09/25 Verified Purchase "I have used E. Smith for years. They gained my trust years ago and I have continued to stick with them. They always deliver."
	100% rating 100 by S.E. from Roswell, GA on 02/09/25 Verified Purchase "We have used E. Smith for several years now and are on a contract. They have always been great. Very professional, great work, and very responsive. for the most recent work, our first-floor unit had died and it was very cold. They were able to get us up and running with a new unit within a day or two. "
	100% rating 100 by J.G. from Roswell, GA on 02/07/25 Verified Purchase "We already have a maintenance contract with E Smith and are extremely satisfied. They are an excellent company to do business with. Thank you E Smith! "

(1,082 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS