Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,202 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,202 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,490 out of 1,587 said yes

Q: Did the salesperson understand and meet your needs?

1,201 out of 1,240 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work area left neat and clean?

2,664 out of 2,791 said yes

Q: Would you use our company again and recommend us to others?

1,519 out of 1,576 said yes

Q: Was the work performed to your satisfaction?

1,500 out of 1,578 said yes

Q: Courtesy and professionalism of our Phone Representatives:

704 out of 751 gave 5 stars

Q: Communication and follow-up from the Salesperson:

399 out of 460 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

446 out of 468 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

Q: Please rate your overall experience with our company:

1,301 out of 1,429 gave 5 stars

	100% rating 100 by D.H. from Marietta, GA on 10/14/21 Verified Purchase "Cara was great. I enjoyed working with her throughout the process."
	100% rating 100 by J.S. from Woodstock, GA on 10/08/21 Verified Purchase "The installation crew was overall the best work crew that I have ever had in ANY of my 6 homes during my lifetime!"
	100% rating 100 by A.M. from Marietta, GA on 10/06/21 Verified Purchase "Great experience."
	100% rating 100 by P.W. from Marietta, GA on 10/05/21 Verified Purchase "Responsive, competent service."
	100% rating 100 by N.J. from Atlanta, GA on 10/05/21 Verified Purchase "Cannot say enough great things about the installation crew! Henry was delightful and very professional and patient with any questions we had!"
	100% rating 100 by K.W. from Smyrna, GA on 10/05/21 Verified Purchase "Everyone was very professional and the installation people answered all my questions. My past experience with my first central heat/air was about 20 or more years ago and see no reason to change. Last year my daughter and husband used E Smith for heat and air replacement and his parents this year. "
	100% rating 100 by M.B. from Marietta, GA on 10/04/21 Verified Purchase "Thank you for a great job, start to finish. I know I can always depend on E. Smith Heating and Air."
	100% rating 100 by C.C. from Acworth, GA on 10/04/21 Verified Purchase "Henry did a great job installing our units. He answered any questions I had about the equipment. Derrick our salesperson did a great job working with us. "
	100% rating 100 by C.K. from Mableton, GA on 10/01/21 Verified Purchase "Thank you! Trustworthy and courteous experience with all personnel!"
	98% rating 100 by C.M. from Marietta, GA on 09/22/21 Verified Purchase "Perry did an outstanding job! Remarkable employee. Very satisfied with the work done. Thank you also for the good cookies!"

(917 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS