4.9
3,072 reviews since December, 2000
Consumer Review Summary
3,072 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,369 out of 1,459 said yes
Q: Did the salesperson understand and meet your needs?
1,079 out of 1,113 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work area left neat and clean?
2,549 out of 2,663 said yes
Q: Would you use our company again and recommend us to others?
1,395 out of 1,448 said yes
Q: Was the work performed to your satisfaction?
1,386 out of 1,451 said yes
Q: Courtesy and professionalism of our Phone Representatives:
588 out of 630 gave 5 stars
Q: Communication and follow-up from the Salesperson:
292 out of 341 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
329 out of 347 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,429 out of 1,499 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
1,385 out of 1,487 gave 5 stars
Q: Please rate your overall experience with our company:
1,186 out of 1,308 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS