97.822487166749 100
4.9

2,389 reviews since December, 2000

E. Smith Heating & Air Conditioning
770-422-1900 ·
Marietta, GA 30062

Consumer Review Summary

2,389 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,186 out of 1,259 said yes

Q: Did the salesperson understand and meet your needs?

894 out of 914 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,201 out of 1,252 said yes

Q: Was the work area left neat and clean?

1,921 out of 1,988 said yes

Q: Courtesy and professionalism of our Phone Representatives:

397 out of 429 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,205 out of 1,247 said yes

Q: Communication and follow-up from the Salesperson:

130 out of 145 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

142 out of 147 gave 5 stars

Q: Please rate your overall experience with our company:

1,000 out of 1,111 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

973 out of 1,021 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

949 out of 1,013 gave 5 stars