Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,360 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,360 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,638 out of 1,746 said yes

Q: Did the salesperson understand and meet your needs?

1,348 out of 1,399 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work area left neat and clean?

2,809 out of 2,948 said yes

Q: Would you use our company again and recommend us to others?

1,668 out of 1,731 said yes

Q: Was the work performed to your satisfaction?

1,647 out of 1,736 said yes

Q: Courtesy and professionalism of our Phone Representatives:

855 out of 909 gave 5 stars

Q: Communication and follow-up from the Salesperson:

533 out of 617 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

594 out of 624 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

Q: Please rate your overall experience with our company:

1,451 out of 1,585 gave 5 stars

	100% rating 100 by M.S. from Woodstock, GA on 11/17/22 Verified Purchase "Zach did a great job thinking outside the box to make our project happen within our budget. He and Jason were pleasant and did an awesome job. Both were cordial and professional."
	98% rating 100 by N.H. from Marietta, GA on 11/17/22 Verified Purchase "So far so good! "
	100% rating 100 by R.C. from Canton, GA on 11/14/22 Verified Purchase "The salesperson was great and the installers were outstanding."
	100% rating 100 by J.C. from Woodstock, GA on 11/13/22 Verified Purchase "Very good experience. Good product and everyone who has come out has been very helpful and knowledgeable."
	95% rating 100 by V.P. from Marietta, GA on 11/02/22 Verified Purchase "Easy to contact, quick and immediate response to concerns."
	100% rating 100 by P.P. from Kennesaw, GA on 10/31/22 Verified Purchase "Excellent. Courteous and a pleasure to work with."
	100% rating 100 by G.R. from Mableton, GA on 10/27/22 Verified Purchase "Thank you for the cookies. A very nice gesture and they were delicious! Your crew was outstanding and I felt so comfortable with their knowledge and expertise. They were very professional and did a great job. "
	100% rating 100 by L.G. from Marietta, GA on 10/24/22 Verified Purchase "The installers were efficient and accommodating to my needs."
	100% rating 100 by C.O. from Woodstock, GA on 10/07/22 Verified Purchase "I have been an E. Smith customer for over 5 years and your service team is outstanding. The technicians are always professional, knowledgeable, and efficient. They are your greatest asset. Keep up the great work!"
	100% rating 100 by J.S. from Kennesaw, GA on 10/06/22 Verified Purchase "Always a pleasure to have these guys work for us. Would never use anyone else!"

(983 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS