Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,598 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,598 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,857 out of 1,979 said yes

Q: Did the salesperson understand and meet your needs?

1,567 out of 1,633 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,853 out of 1,971 said yes

Q: Was the work area left neat and clean?

3,021 out of 3,184 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,079 out of 1,144 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,889 out of 1,967 said yes

Q: Communication and follow-up from the Salesperson:

742 out of 850 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

809 out of 857 gave 5 stars

Q: Please rate your overall experience with our company:

1,665 out of 1,819 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

	100% rating 100 by C.C. from Atlanta, GA on 06/18/25 Verified Purchase "I have been a customer for probably over forty years! "
	100% rating 100 by C.B. from Woodstock, GA on 06/16/25 Verified Purchase "The two young men who completed the installation of my furnace and air conditioner were A-1. They arrived at my home at 8:00 am and worked continuously until 4:30 pm. E. Smith should be very proud of these two young men. They were very polite and knowledgeable! "
	100% rating 100 by D.F. from Marietta, GA on 05/24/25 Verified Purchase "Excellent and worry-free experience. Thank you so much!"
	100% rating 100 by N.B. from Marietta, GA on 05/23/25 Verified Purchase "All good!"
	100% rating 100 by P.M. from Marietta, GA on 05/22/25 Verified Purchase "Every person associated with the process of installing new HVAC, from Zack to the installation head and office personnel, is top-notch. Good price, service, and people!"
	100% rating 100 by G.S. from Marietta, GA on 05/13/25 Verified Purchase "I’ve been with this company for 32 years! I believe that says a lot."
	100% rating 100 by J.B. from Marietta, GA on 03/26/25 Verified Purchase "Seems like an old school company--not a big name!"
	100% rating 100 by A.B. from Acworth, GA on 03/15/25 Verified Purchase "Everyone was so thoughtful and respectful. Just can't say enough about Derrick, who really went out of his way to make sure that things went well."
	100% rating 100 by E.K. from Marietta, GA on 03/15/25 Verified Purchase "Could not be more satisfied!"
	98% rating 100 by A.G. from Marietta, GA on 03/15/25 Verified Purchase "Everyone was professional, courteous and went right to work. There were a few bumps in the road, but they were handled immediately. We appreciate all that Derrick did for us and kept things on schedule. The team worked very well together and we appreciate the hard work!"

(1,088 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS