97.816076537911 100
4.9

2,102 reviews since December, 2000

E. Smith Heating & Air Conditioning
770-422-1900 ·
Marietta, GA 30062

Consumer Review Summary

2,102 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,180 out of 1,252 said yes

Q: Did the salesperson understand and meet your needs?

888 out of 907 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,196 out of 1,245 said yes

Q: Was the work area left neat and clean?

1,648 out of 1,704 said yes

Q: Courtesy and professionalism of our Phone Representatives:

391 out of 423 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,199 out of 1,240 said yes

Q: Communication and follow-up from the Salesperson:

125 out of 138 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

136 out of 140 gave 5 stars

Q: Please rate your overall experience with our company:

994 out of 1,104 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

704 out of 741 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

686 out of 738 gave 5 stars