Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,655 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,655 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,911 out of 2,035 said yes

Q: Did the salesperson understand and meet your needs?

1,620 out of 1,689 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,904 out of 2,027 said yes

Q: Was the work area left neat and clean?

3,072 out of 3,239 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,132 out of 1,200 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,942 out of 2,023 said yes

Q: Communication and follow-up from the Salesperson:

794 out of 904 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

861 out of 914 gave 5 stars

Q: Please rate your overall experience with our company:

1,717 out of 1,876 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

	100% rating 100 by E.T. from Marietta, GA on 01/05/26 Verified Purchase "Installation was performed by experts who worked diligently to install my new system. They were very professional and answered my questions. I had a great experience and would definitely recommend it to family and friends."
	100% rating 100 by P.M. from Marietta, GA on 12/09/25 Verified Purchase "Truly excellent company made up of a team of professional and trustworthy people. "
	100% rating 100 by E.K. from Marietta, GA on 12/03/25 Verified Purchase "This was the best experience we could have asked for. The inspection to diagnose the issue with our furnace, the rep who came out to give us a quote for a replacement, the representatives I spoke with over the phone throughout the process, and the techs who came out to install - every face and voice of the company was a pleasure to do business with. We’re a customer for life!"
	100% rating 100 by G.V. from Smyrna, GA on 12/03/25 Verified Purchase "Very good service!"
	100% rating 100 by J.K. from Atlanta, GA on 11/17/25 Verified Purchase "Francisco and Merutcio did a great job on the installation and Nathan completed the final inspection and repaired a stuck gas valve, leaving the HVAC system in good working order with no problems to this date."
	100% rating 100 by C.S. from Marietta, GA on 11/13/25 Verified Purchase "Replaced furnace without excessive upselling advice. Quoted and provided the quote exactly as we requested."
	100% rating 100 by S.S. from Marietta, GA on 10/01/25 Verified Purchase "Good job! Professional staff from the office to the salesperson (Jake) to the installation team."
	100% rating 100 by C.L. from Marietta, GA on 09/15/25 Verified Purchase "We were pleased with the work. And when an issue comes up, we will reach out."
	100% rating 100 by K.C. from Marietta, GA on 08/26/25 Verified Purchase "Overall, everyone was very helpful. I appreciated the timely response as I was going through the process of purchasing a new HVAC system. "
	100% rating 100 by J.Z. from Marietta, GA on 08/13/25 Verified Purchase "The follow-up was appreciated!"

(1,099 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS