Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,641 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,641 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,897 out of 2,021 said yes

Q: Did the salesperson understand and meet your needs?

1,606 out of 1,675 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,892 out of 2,013 said yes

Q: Was the work area left neat and clean?

3,059 out of 3,226 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,118 out of 1,186 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,929 out of 2,009 said yes

Q: Communication and follow-up from the Salesperson:

781 out of 890 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

848 out of 900 gave 5 stars

Q: Please rate your overall experience with our company:

1,705 out of 1,862 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

	100% rating 100 by J.K. from Atlanta, GA on 11/17/25 Verified Purchase "Francisco and Merutcio did a great job on the installation and Nathan completed the final inspection and repaired a stuck gas valve, leaving the HVAC system in good working order with no problems to this date."
	100% rating 100 by C.S. from Marietta, GA on 11/13/25 Verified Purchase "Replaced furnace without excessive upselling advice. Quoted and provided the quote exactly as we requested."
	100% rating 100 by S.S. from Marietta, GA on 10/01/25 Verified Purchase "Good job! Professional staff from the office to the salesperson (Jake) to the installation team."
	100% rating 100 by C.L. from Marietta, GA on 09/15/25 Verified Purchase "We were pleased with the work. And when an issue comes up, we will reach out."
	100% rating 100 by K.C. from Marietta, GA on 08/26/25 Verified Purchase "Overall, everyone was very helpful. I appreciated the timely response as I was going through the process of purchasing a new HVAC system. "
	100% rating 100 by J.Z. from Marietta, GA on 08/13/25 Verified Purchase "The follow-up was appreciated!"
	100% rating 100 by M.H. from Cumming, GA on 08/08/25 Verified Purchase "Very professional and a prompt response to my phone call."
	100% rating 100 by C.C. from Atlanta, GA on 06/18/25 Verified Purchase "I have been a customer for probably over forty years! "
	100% rating 100 by C.B. from Woodstock, GA on 06/16/25 Verified Purchase "The two young men who completed the installation of my furnace and air conditioner were A-1. They arrived at my home at 8:00 am and worked continuously until 4:30 pm. E. Smith should be very proud of these two young men. They were very polite and knowledgeable! "
	100% rating 100 by D.F. from Marietta, GA on 05/24/25 Verified Purchase "Excellent and worry-free experience. Thank you so much!"

(1,095 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS