VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
E. Smith Heating & Air Conditioning
97.86148501954 100
4.9

2,901 reviews since December, 2000

E. Smith Heating & Air Conditioning
770-422-1900 ·
Marietta, GA 30062

Consumer Review Summary

2,901 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,222 out of 1,296 said yes

Q: Did the salesperson understand and meet your needs?

930 out of 950 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,237 out of 1,289 said yes

Q: Was the work area left neat and clean?

2,404 out of 2,497 said yes

Q: Courtesy and professionalism of our Phone Representatives:

433 out of 466 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,240 out of 1,284 said yes

Q: Communication and follow-up from the Salesperson:

164 out of 182 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

179 out of 184 gave 5 stars

Q: Please rate your overall experience with our company:

1,035 out of 1,146 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,422 out of 1,492 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,378 out of 1,480 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
90% rating 100 from Marietta, GA on Verified Purchase
"Good job."
100% rating 100 from Atlanta, GA on Verified Purchase
"Every aspect of this purchase and installation was handled extremely well."
100% rating 100 from Roswell, GA on Verified Purchase
"Thank you for the thank you gift. We are enjoying our new system."
100% rating 100 from Marietta, GA on Verified Purchase
"Fantastic Service!"
100% rating 100 from Marietta, GA on Verified Purchase
"Wonderful experience throughout the whole process. Salesman Earl - Honest and listened to our needs, never pushed to upsell! Installers Allen & Chris- Great work ethic, knowledgeable and clean! Office Brooke - Professional and thorough! LOVE OUR NEW UNIT! Great family owned COMPANY!"
100% rating 100 from Marietta, GA on Verified Purchase
"E. Smith has continued to provide outstanding service. This is the second home and second full system we have had installed and both experiences were perfect. Even in the face of the state shutting down the Tech arrived on time, installed on time and left the work site better than they found it. This experience was all around perfect. Thanks!"
100% rating 100 from Marietta, GA on Verified Purchase
"The part that was replaced was also replaced on our other system 2 years ago. It was not a surprise that it had to be replaced. We bought our 2 systems from E. Smith and have had them maintained by you since then. Very happy customer and will call E. Smith when it is time for our next replacement."
100% rating 100 from Acworth, GA on Verified Purchase
"Great experience! Can I get some more of the very good cookies?"
100% rating 100 from Kennesaw, GA on Verified Purchase
"He was very efficient and courteous. "
100% rating 100 from Marietta, GA on Verified Purchase
"He did a great job and successfully identified the problem with our upstairs A/C. He took his time, and also showed me his meter readings that confirmed a problem with my A/C unit."
(782 Remaining)