Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,692 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,692 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,947 out of 2,072 said yes

Q: Did the salesperson understand and meet your needs?

1,657 out of 1,726 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,941 out of 2,064 said yes

Q: Was the work area left neat and clean?

3,108 out of 3,276 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,169 out of 1,237 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,978 out of 2,060 said yes

Q: Communication and follow-up from the Salesperson:

829 out of 940 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

896 out of 951 gave 5 stars

Q: Please rate your overall experience with our company:

1,753 out of 1,912 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

	100% rating 100 by O.P. from Marietta, GA on 05/28/26 Verified Purchase "We have been with E. Smith for many years and will continue!"
	98% rating 100 by J.H. from Acworth, GA on 05/27/26 Verified Purchase "Overall experience was great, and we're happy with the new system."
	100% rating 100 by H.S. from Kennesaw, GA on 05/19/26 Verified Purchase "I had a good experience with all E Smith crews. It seems they have confidence in their service and product. That’s what I really like."
	100% rating 100 by S.E. from Roswell, GA on 05/09/26 Verified Purchase "I have been a very long-time customer and have always received very good service. We recently had to replace both of our AC/furnace units, and everything went extremely well with our installations. Zach is a very knowledgeable and great salesperson. He is very responsive and remembers so much about our home and requirements. The technicians were great, too. They took the time that was needed and didn't rush through our install. Can't say enough good things about E. Smith."
	100% rating 100 by L.H. from Dallas, GA on 05/07/26 Verified Purchase "Thank you for working on it so quickly and for getting it done with so little effort from us!"
	100% rating 100 by A.O. from Brookhaven, GA on 05/05/26 Verified Purchase "I have used E. Smith for many years and would highly recommend. Service has always been excellent."
	100% rating 100 by C.H. from Acworth, GA on 05/01/26 Verified Purchase "E. Smith Heating and Air was the Best! Very Professional and outstanding work. Would refer them to anyone."
	100% rating 100 by T.H. from Roswell, GA on 04/30/26 Verified Purchase "Thanks for the great service!"
	100% rating 100 by A.S. from Atlanta, GA on 04/10/26 Verified Purchase "The installers were wonderful. I highly recommend E. Smith."
	100% rating 100 by M.O. from Atlanta, GA on 04/10/26 Verified Purchase "I have been a customer for over 20 years and continue to be pleased with the maintenance program and the installation of new units. Just replaced a unit that ran for 26 years."

(1,111 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS