4.9
3,232 reviews since December, 2000
Consumer Review Summary
3,232 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,520 out of 1,619 said yes
Q: Did the salesperson understand and meet your needs?
1,232 out of 1,271 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work area left neat and clean?
2,695 out of 2,823 said yes
Q: Would you use our company again and recommend us to others?
1,548 out of 1,606 said yes
Q: Was the work performed to your satisfaction?
1,532 out of 1,610 said yes
Q: Courtesy and professionalism of our Phone Representatives:
736 out of 783 gave 5 stars
Q: Communication and follow-up from the Salesperson:
427 out of 490 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
475 out of 498 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,431 out of 1,501 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
1,386 out of 1,489 gave 5 stars
Q: Please rate your overall experience with our company:
1,331 out of 1,459 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS