97.693490517683 100
4.9

1,691 reviews since December, 2000

E. Smith Heating & Air Conditioning
770-422-1900 ·
Marietta, GA 30062

Consumer Review Summary

1,691 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,148 out of 1,218 said yes

Q: Did the salesperson understand and meet your needs?

856 out of 873 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,162 out of 1,211 said yes

Q: Was the work area left neat and clean?

1,254 out of 1,297 said yes

Q: Courtesy and professionalism of our Phone Representatives:

358 out of 389 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,165 out of 1,206 said yes

Q: Communication and follow-up from the Salesperson:

94 out of 104 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

102 out of 106 gave 5 stars

Q: Please rate your overall experience with our company:

961 out of 1,070 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

345 out of 366 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

334 out of 363 gave 5 stars