Customer Reviews for E. Smith Heating & Air Conditioning

4.9

2,985 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

2,985 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,293 out of 1,376 said yes

Q: Did the salesperson understand and meet your needs?

1,004 out of 1,031 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,308 out of 1,368 said yes

Q: Was the work area left neat and clean?

2,474 out of 2,576 said yes

Q: Courtesy and professionalism of our Phone Representatives:

511 out of 547 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,314 out of 1,365 said yes

Q: Communication and follow-up from the Salesperson:

229 out of 260 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

251 out of 265 gave 5 stars

Q: Please rate your overall experience with our company:

1,107 out of 1,226 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,425 out of 1,495 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,381 out of 1,483 gave 5 stars

	100% rating 100 by J.D. from Marietta, GA on 10/06/20 Verified Purchase "Jason and Vincent were remarkable during installation!"
	100% rating 100 by D.H. from Kennesaw, GA on 10/06/20 Verified Purchase "Service is consistent and the staff is very responsive(always)."
	100% rating 100 by M.H. from Canton, GA on 10/06/20 Verified Purchase "Excellent, professional service. Thank you so much!"
	100% rating 100 by R.K. from Roswell, GA on 10/01/20 Verified Purchase "the cookies were stale. dump them. sorry- nice gesture, though. TYS is looking into this!"
	100% rating 100 by J.S. from Marietta, GA on 10/01/20 Verified Purchase "Wonderful customer service."
	100% rating 100 by V.R. from Kennesaw, GA on 09/26/20 Verified Purchase "Outstanding service! Impressive installers. Protected my home. Love the new thermostat remote/ internet accessible controller. "
	97% rating 100 by J.R. from Marietta, GA on 09/15/20 Verified Purchase "Thank you for the cookies!! We have been a customer for many years; the service people who have come here have always been courteous and professional. There are no complaints. I especially appreciate your office staff."
	100% rating 100 by B.B. from Kennesaw, GA on 09/11/20 Verified Purchase "For over 30-years, we have been loyal customers of E. Smith. All the staff throughout this entire time have been professional, excellent, and they all consistently represent E. Smith as best as is possible."
	100% rating 100 by K.S. from Woodstock, GA on 09/10/20 Verified Purchase "We thank you very much for your promptness and working under extreme heat conditions to put in our new heating/air, with such a great attitude. Appreciate all your help, sincerely. "
	100% rating 100 by B.M. from Acworth, GA on 08/28/20 Verified Purchase "Good people and the cookies were great. Thanks for everything."

(815 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS