97.840613350215 100
4.9

2,948 reviews since December, 2000

E. Smith Heating & Air Conditioning
770-422-1900 ·
Marietta, GA 30062

Consumer Review Summary

2,948 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,261 out of 1,339 said yes

Q: Did the salesperson understand and meet your needs?

971 out of 994 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,277 out of 1,332 said yes

Q: Was the work area left neat and clean?

2,444 out of 2,542 said yes

Q: Courtesy and professionalism of our Phone Representatives:

477 out of 510 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,280 out of 1,328 said yes

Q: Communication and follow-up from the Salesperson:

200 out of 225 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

220 out of 228 gave 5 stars

Q: Please rate your overall experience with our company:

1,074 out of 1,189 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,425 out of 1,495 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,381 out of 1,483 gave 5 stars