4.9
2,948 reviews since December, 2000
Consumer Review Summary
2,948 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,261 out of 1,339 said yes
Q: Did the salesperson understand and meet your needs?
971 out of 994 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work performed to your satisfaction?
1,277 out of 1,332 said yes
Q: Was the work area left neat and clean?
2,444 out of 2,542 said yes
Q: Courtesy and professionalism of our Phone Representatives:
477 out of 510 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,280 out of 1,328 said yes
Q: Communication and follow-up from the Salesperson:
200 out of 225 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
220 out of 228 gave 5 stars
Q: Please rate your overall experience with our company:
1,074 out of 1,189 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,425 out of 1,495 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
1,381 out of 1,483 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS