97.813531353135 100
4.9

2,985 reviews since December, 2000

E. Smith Heating & Air Conditioning
(770) 422-1900 ·
Marietta, GA 30062

Consumer Review Summary

2,985 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,293 out of 1,376 said yes

Q: Did the salesperson understand and meet your needs?

1,004 out of 1,031 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,308 out of 1,368 said yes

Q: Was the work area left neat and clean?

2,474 out of 2,576 said yes

Q: Courtesy and professionalism of our Phone Representatives:

511 out of 547 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,314 out of 1,365 said yes

Q: Communication and follow-up from the Salesperson:

229 out of 260 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

251 out of 265 gave 5 stars

Q: Please rate your overall experience with our company:

1,107 out of 1,226 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,425 out of 1,495 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,381 out of 1,483 gave 5 stars