4.9
3,155 reviews since December, 2000
Consumer Review Summary
3,155 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,446 out of 1,541 said yes
Q: Did the salesperson understand and meet your needs?
1,155 out of 1,194 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work performed to your satisfaction?
1,458 out of 1,532 said yes
Q: Was the work area left neat and clean?
2,623 out of 2,745 said yes
Q: Courtesy and professionalism of our Phone Representatives:
658 out of 705 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,474 out of 1,530 said yes
Q: Communication and follow-up from the Salesperson:
356 out of 415 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
402 out of 422 gave 5 stars
Q: Please rate your overall experience with our company:
1,255 out of 1,383 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,430 out of 1,500 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
1,386 out of 1,488 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS