4.9
2,102 reviews since December, 2000
Consumer Review Summary
2,102 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,180 out of 1,252 said yes
Q: Did the salesperson understand and meet your needs?
888 out of 907 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work performed to your satisfaction?
1,196 out of 1,245 said yes
Q: Was the work area left neat and clean?
1,648 out of 1,704 said yes
Q: Courtesy and professionalism of our Phone Representatives:
391 out of 423 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,199 out of 1,240 said yes
Q: Communication and follow-up from the Salesperson:
125 out of 138 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
136 out of 140 gave 5 stars
Q: Please rate your overall experience with our company:
994 out of 1,104 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
704 out of 741 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
686 out of 738 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS