97.806150195284 100
4.9

3,630 reviews since December, 2000

E. Smith Heating & Air Conditioning
(770) 422-1900 ยท
Marietta, GA 30062

Consumer Review Summary

3,630 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,886 out of 2,010 said yes

Q: Did the salesperson understand and meet your needs?

1,595 out of 1,664 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,883 out of 2,002 said yes

Q: Was the work area left neat and clean?

3,049 out of 3,215 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,110 out of 1,176 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,918 out of 1,998 said yes

Q: Communication and follow-up from the Salesperson:

771 out of 880 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

839 out of 889 gave 5 stars

Q: Please rate your overall experience with our company:

1,694 out of 1,851 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars