VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
E. Smith Heating & Air Conditioning
97.809512034289 100
4.9

2,407 reviews since December, 2000

E. Smith Heating & Air Conditioning
770-422-1900 ·
Marietta, GA 30062

Consumer Review Summary

2,407 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
3%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,186 out of 1,259 said yes

Q: Did the salesperson understand and meet your needs?

894 out of 914 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,201 out of 1,252 said yes

Q: Was the work area left neat and clean?

1,936 out of 2,006 said yes

Q: Courtesy and professionalism of our Phone Representatives:

397 out of 429 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,205 out of 1,247 said yes

Q: Communication and follow-up from the Salesperson:

130 out of 145 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

142 out of 147 gave 5 stars

Q: Please rate your overall experience with our company:

1,000 out of 1,111 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

989 out of 1,039 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

964 out of 1,031 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Kennesaw, GA on Verified Purchase
"Great service as always from E. Smith. "
100% rating 100 from Marietta, GA on Verified Purchase
"Friendly, efficient and knowledgeable. "
100% rating 100 from Marietta, GA on Verified Purchase
"Good technician. Thorough and on time. An asset to E. Smith company."
100% rating 100 from Marietta, GA on Verified Purchase
"Would highly recommend E. Smith to others for HVAC work, Thank you for the gift bag and especially the cookies. "
100% rating 100 from Woodstock, GA on Verified Purchase
"Sid is very knowledgeable and great at doing his work. I’m impressed with his expertise and professionalism. "
100% rating 100 from Marietta, GA on Verified Purchase
"He was prompt, courteous, careful and clean. I'd be happy to see him whenever I need service."
100% rating 100 from Marietta, GA on Verified Purchase
"Very satisfied."
100% rating 100 from Marietta, GA on Verified Purchase
"Very professional, neat, clean, provided an explanation for everything that was completed."
100% rating 100 from Roswell, GA on Verified Purchase
"Nice professional service."
95% rating 100 from Smyrna, GA on Verified Purchase
"Derrick, ex installer now sales was quick to respond to my request. Henry the installer clearly is an outstanding asset to your company outgoing, friendly, knowledgeable and helpful in his every action. He is a polite, articulate and true craftsman. Robert, Henrys’ supervisor was also very friendly and outgoing. Ready and willing to help or assist Henry if requested. Anyone of these gentlemen are welcome at my home in the future if my needs dictate. Thanks for being there when I need you. I’m a loyal customer who appreciates loyal service companies. It clearly works both ways."
(1,398 Remaining)