Customer Reviews for E. Smith Heating & Air Conditioning

4.9

3,703 reviews since December, 2000

(770) 422-1900 · esmithair.com
Marietta, GA 30062

Consumer Review Summary

3,703 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,957 out of 2,082 said yes

Q: Did the salesperson understand and meet your needs?

1,667 out of 1,737 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,950 out of 2,075 said yes

Q: Was the work area left neat and clean?

3,117 out of 3,287 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,178 out of 1,247 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,989 out of 2,071 said yes

Q: Communication and follow-up from the Salesperson:

839 out of 951 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

906 out of 962 gave 5 stars

Q: Please rate your overall experience with our company:

1,763 out of 1,923 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,431 out of 1,501 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,386 out of 1,489 gave 5 stars

	100% rating 100 by F.P. from Marietta, GA on 06/20/26 Verified Purchase "Derrick and the entire E. Smith team made it easy to make this sizable investment. Thank you for your professionalism. "
	100% rating 100 by T.G. from Marietta, GA on 06/18/26 Verified Purchase "Derrick was the third HVAC salesperson that I met with. He was knowledgeable and was not trying to hard sell me. He answered all of my questions and discussed things I did not even think of. Very professional. Your installation guys were good. I bought us all pizza and had lunch with them. I had some concerns about the condensation lines, and Robert and your guys came back to make it right. The follow-up NATE inspection was a plus, too. Overall, you folks did a great job. From beginning to end. Sending us a thank-you gift of fresh cookies was a nice touch. I’m happy to be part of the E Smith family now. I have confidence that we will have a longstanding relationship, and I will let friends and family know about our positive experience. Thanks again!"
	98% rating 100 by L.F. from Dallas, GA on 06/17/26 Verified Purchase "Top-Class company, and I've had over 20 years of experience with E. Smith. Friendly, expert personnel, with patience, who take the time to explain why and when. Many people I talk to have been with the company as long as I have and are great assets. Just recommended E. Smith to another friend, who asked about my experience with the replacement."
	98% rating 100 by D.S. from Marietta, GA on 06/17/26 Verified Purchase "The installers, Mauricio and Israel, were professional and thorough. I had some questions after the installation, when the team had left. I called the office, and Mauricio called me back and answered my questions. Great job."
	100% rating 100 by O.P. from Marietta, GA on 05/28/26 Verified Purchase "We have been with E. Smith for many years and will continue!"
	98% rating 100 by J.H. from Acworth, GA on 05/27/26 Verified Purchase "Overall experience was great, and we're happy with the new system."
	100% rating 100 by H.S. from Kennesaw, GA on 05/19/26 Verified Purchase "I had a good experience with all E Smith crews. It seems they have confidence in their service and product. That’s what I really like."
	100% rating 100 by S.E. from Roswell, GA on 05/09/26 Verified Purchase "I have been a very long-time customer and have always received very good service. We recently had to replace both of our AC/furnace units, and everything went extremely well with our installations. Zach is a very knowledgeable and great salesperson. He is very responsive and remembers so much about our home and requirements. The technicians were great, too. They took the time that was needed and didn't rush through our install. Can't say enough good things about E. Smith."
	100% rating 100 by L.H. from Dallas, GA on 05/07/26 Verified Purchase "Thank you for working on it so quickly and for getting it done with so little effort from us!"
	100% rating 100 by A.O. from Brookhaven, GA on 05/05/26 Verified Purchase "I have used E. Smith for many years and would highly recommend. Service has always been excellent."

(1,115 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS