97.806132741578 100
4.9

3,023 reviews since December, 2000

E. Smith Heating & Air Conditioning
(770) 422-1900 ·
Marietta, GA 30062

Consumer Review Summary

3,023 reviews since December, 2000

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

826 out of 830 said yes

Q: Were we able to respond to your needs in a timely manner?

1,325 out of 1,412 said yes

Q: Did the salesperson understand and meet your needs?

1,037 out of 1,066 said yes

Q: Did the technician understand and meet your needs?

60 out of 60 said yes

Q: Is the system working properly?

370 out of 382 said yes

Q: Was the work performed to your satisfaction?

1,343 out of 1,404 said yes

Q: Was the work area left neat and clean?

2,506 out of 2,614 said yes

Q: Courtesy and professionalism of our Phone Representatives:

545 out of 583 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,349 out of 1,401 said yes

Q: Communication and follow-up from the Salesperson:

259 out of 294 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

286 out of 301 gave 5 stars

Q: Please rate your overall experience with our company:

1,140 out of 1,262 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,427 out of 1,497 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

257 out of 280 gave 5 stars

Q: Overall experience with the Service Technician:

1,383 out of 1,485 gave 5 stars