4.9
1,691 reviews since December, 2000
Consumer Review Summary
1,691 reviews since December, 2000
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of E. Smith Heating & Air Conditioning. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
826 out of 830 said yes
Q: Were we able to respond to your needs in a timely manner?
1,148 out of 1,218 said yes
Q: Did the salesperson understand and meet your needs?
856 out of 873 said yes
Q: Did the technician understand and meet your needs?
60 out of 60 said yes
Q: Is the system working properly?
370 out of 382 said yes
Q: Was the work performed to your satisfaction?
1,162 out of 1,211 said yes
Q: Was the work area left neat and clean?
1,254 out of 1,297 said yes
Q: Courtesy and professionalism of our Phone Representatives:
358 out of 389 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,165 out of 1,206 said yes
Q: Communication and follow-up from the Salesperson:
94 out of 104 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
102 out of 106 gave 5 stars
Q: Please rate your overall experience with our company:
961 out of 1,070 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
345 out of 366 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
257 out of 280 gave 5 stars
Q: Overall experience with the Service Technician:
334 out of 363 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS