5
3,868 reviews since December, 2002
Consumer Review Summary
3,868 reviews since December, 2002
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Fred F. Collis & Sons, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
2,178 out of 2,181 said yes
Q: Were we able to respond to your needs in a timely manner?
2,165 out of 2,181 said yes
Q: Did the salesperson understand and meet your needs?
2,176 out of 2,181 said yes
Q: Did the technician understand and meet your needs?
6 out of 6 said yes
Q: Was the work performed to your satisfaction?
2,173 out of 2,180 said yes
Q: Was the work area left neat and clean?
2,175 out of 2,180 said yes
Q: Would you use our company again and recommend us to others?
2,178 out of 2,181 said yes
Q: Courtesy and professionalism of our Phone Representatives:
1,602 out of 1,664 gave 5 stars
Q: Timeliness in responding to your needs:
1,572 out of 1,669 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
1,074 out of 1,109 gave 5 stars
Q: Knowledge and expertise of the Installation Team:
1,066 out of 1,107 gave 5 stars
Q: Communication and follow-up from the Salesperson:
1,039 out of 1,106 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
1,072 out of 1,109 gave 5 stars
Q: Condition of the work area after job completion:
1,595 out of 1,663 gave 5 stars
Q: How likely would you be to use our company again?
1,613 out of 1,679 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1,604 out of 1,678 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
547 out of 558 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
543 out of 562 gave 5 stars
Q: Overall experience with the Service Technician:
534 out of 551 gave 5 stars
Q: Please rate your overall experience with our company:
1,607 out of 1,674 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS