5
3,867 reviews since December, 2002
Consumer Review Summary
3,867 reviews since December, 2002
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Fred F. Collis & Sons, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
2,178 out of 2,181 said yes
Q: Were we able to respond to your needs in a timely manner?
2,165 out of 2,181 said yes
Q: Did the salesperson understand and meet your needs?
2,176 out of 2,181 said yes
Q: Did the technician understand and meet your needs?
6 out of 6 said yes
Q: Was the work performed to your satisfaction?
2,173 out of 2,180 said yes
Q: Was the work area left neat and clean?
2,175 out of 2,180 said yes
Q: Would you use our company again and recommend us to others?
2,178 out of 2,181 said yes
Q: Courtesy and professionalism of our Phone Representatives:
1,601 out of 1,663 gave 5 stars
Q: Timeliness in responding to your needs:
1,571 out of 1,668 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
1,073 out of 1,108 gave 5 stars
Q: Knowledge and expertise of the Installation Team:
1,065 out of 1,106 gave 5 stars
Q: Communication and follow-up from the Salesperson:
1,038 out of 1,105 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
1,071 out of 1,108 gave 5 stars
Q: Condition of the work area after job completion:
1,594 out of 1,662 gave 5 stars
Q: How likely would you be to use our company again?
1,612 out of 1,678 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1,603 out of 1,677 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
547 out of 558 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
543 out of 562 gave 5 stars
Q: Overall experience with the Service Technician:
534 out of 551 gave 5 stars
Q: Please rate your overall experience with our company:
1,606 out of 1,673 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS