99.222593311369 100
5

3,143 reviews since December, 2002

Fred F. Collis & Sons, Inc.
(315) 768-2323 ·
Yorkville, NY 13495-0213

Consumer Review Summary

3,143 reviews since December, 2002

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Fred F. Collis & Sons, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,178 out of 2,181 said yes

Q: Were we able to respond to your needs in a timely manner?

2,165 out of 2,181 said yes

Q: Did the salesperson understand and meet your needs?

2,176 out of 2,181 said yes

Q: Did the technician understand and meet your needs?

6 out of 6 said yes

Q: Was the work performed to your satisfaction?

2,173 out of 2,180 said yes

Q: Was the work area left neat and clean?

2,175 out of 2,180 said yes

Q: Would you use our company again and recommend us to others?

2,178 out of 2,181 said yes

Q: Courtesy and professionalism of our Phone Representatives:

905 out of 943 gave 5 stars

Q: Timeliness in responding to your needs:

900 out of 947 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

517 out of 531 gave 5 stars

Q: Knowledge and expertise of the Installation Team:

511 out of 528 gave 5 stars

Q: Communication and follow-up from the Salesperson:

498 out of 531 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

515 out of 532 gave 5 stars

Q: Condition of the work area after job completion:

904 out of 943 gave 5 stars

Q: How likely would you be to use our company again?

917 out of 957 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

910 out of 957 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

405 out of 415 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

402 out of 418 gave 5 stars

Q: Overall experience with the Service Technician:

397 out of 411 gave 5 stars

Q: Please rate your overall experience with our company:

911 out of 954 gave 5 stars