5
3,885 reviews since December, 2002
Consumer Review Summary
3,885 reviews since December, 2002
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Fred F. Collis & Sons, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
2,178 out of 2,181 said yes
Q: Were we able to respond to your needs in a timely manner?
2,165 out of 2,181 said yes
Q: Did the salesperson understand and meet your needs?
2,176 out of 2,181 said yes
Q: Did the technician understand and meet your needs?
6 out of 6 said yes
Q: Was the work performed to your satisfaction?
2,173 out of 2,180 said yes
Q: Was the work area left neat and clean?
2,175 out of 2,180 said yes
Q: Would you use our company again and recommend us to others?
2,178 out of 2,181 said yes
Q: Courtesy and professionalism of our Phone Representatives:
1,618 out of 1,681 gave 5 stars
Q: Timeliness in responding to your needs:
1,588 out of 1,686 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
1,090 out of 1,126 gave 5 stars
Q: Knowledge and expertise of the Installation Team:
1,082 out of 1,124 gave 5 stars
Q: Communication and follow-up from the Salesperson:
1,055 out of 1,123 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
1,088 out of 1,126 gave 5 stars
Q: Condition of the work area after job completion:
1,611 out of 1,680 gave 5 stars
Q: How likely would you be to use our company again?
1,629 out of 1,696 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1,620 out of 1,695 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
547 out of 558 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
543 out of 562 gave 5 stars
Q: Overall experience with the Service Technician:
534 out of 551 gave 5 stars
Q: Please rate your overall experience with our company:
1,623 out of 1,691 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS