Customer Reviews for General Air Conditioning

General Air Conditioning

1,129 reviews since May, 2006

(210) 684-1907 · keepsacool.com
San Antonio, TX 78238

Consumer Review Summary

1,129 reviews since May, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of General Air Conditioning. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

571 out of 572 said yes

Q: Were we able to respond to your needs in a timely manner?

570 out of 573 said yes

Q: Did the salesperson understand and meet your needs?

416 out of 418 said yes

Q: Did the technician understand and meet your needs?

155 out of 155 said yes

Q: Was the work performed to your satisfaction?

571 out of 572 said yes

Q: Was the work area left neat and clean?

568 out of 571 said yes

Q: Courtesy and professionalism of our Phone Representatives:

512 out of 549 gave 5 stars

Q: Would you use our company again and recommend us to others?

571 out of 574 said yes

Q: Timeliness in responding to your needs:

516 out of 551 gave 5 stars

Q: Condition of the work area after job completion:

518 out of 550 gave 5 stars

Q: How likely would you be to use our company again?

520 out of 551 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

511 out of 549 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

517 out of 547 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

508 out of 545 gave 5 stars

Q: Overall experience with the Service Technician:

509 out of 545 gave 5 stars

Q: Please rate your overall experience with our company:

511 out of 544 gave 5 stars

	100% rating 100 by H.E. from San Antonio, TX on 03/26/25 Verified Purchase "Great team you have there. From sales, office, and installers, you can count on General A/C! "
	100% rating 100 by P.R. from San Antonio, TX on 02/20/25 Verified Purchase "Outstanding! Courteous, professional two-day service and 1-day total installation."
	100% rating 100 by T.G. from San Antonio, TX on 02/09/25 Verified Purchase "Excellent service and support!"
	100% rating 100 by J.F. from San Antonio, TX on 11/30/24 Verified Purchase "I have been a customer for over 30 years. They are dependable, trustworthy, and give high-quality service."
	100% rating 100 by G.L. from San Antonio, TX on 11/16/24 Verified Purchase "Very satisfied. Will recommend to family and friends. Will use again in the the future!"
	100% rating 100 by R.S. from New Braunfels, TX on 10/17/24 Verified Purchase "Tim and General Air have always provided exceptional service and great prices in the more than 25 years I have used them. I highly recommend General Air."
	100% rating 100 by E.H. from San Antonio, TX on 10/09/24 Verified Purchase "To Tim, Crystal, and the awesome install crew at General Air, Thanks so much for installing our new Trane heating and AC unit. We're looking forward to many years of comfortable temps inside our home. We appreciate the pricing quality products and professional installation that General Air provides. Everyone at General Air was a pleasure to work with, knowledgeable and friendly."
	100% rating 100 by D.R. from San Antonio, TX on 10/09/24 Verified Purchase "I have appreciated the responsive and professional service that was provided. The staff is courteous and knowledgeable. Keep up the great work!!"
	100% rating 100 by H.L. from San Antonio, TX on 10/02/24 Verified Purchase "The whole team worked really well together. Professional job and done well."
	100% rating 100 by D.W. from San Antonio, TX on 09/21/24 Verified Purchase "Every time we have used General Air, we have been very pleased. EVERYONE is always so kind and courteous. We feel confident that we are in good hands and General Air always goes the extra mile. We truly appreciate it! "

(400 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS