Customer Reviews for General Air Conditioning

General Air Conditioning

4.9

967 reviews since May, 2006

210-684-1907 · keepsacool.com
San Antonio, TX 78238

Consumer Review Summary

967 reviews since May, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of General Air Conditioning. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

412 out of 413 said yes

Q: Were we able to respond to your needs in a timely manner?

411 out of 414 said yes

Q: Did the salesperson understand and meet your needs?

257 out of 259 said yes

Q: Did the technician understand and meet your needs?

155 out of 155 said yes

Q: Was the work performed to your satisfaction?

411 out of 412 said yes

Q: Was the work area left neat and clean?

409 out of 411 said yes

Q: Would you use our company again and recommend us to others?

412 out of 414 said yes

Q: Courtesy and professionalism of our Phone Representatives:

510 out of 547 gave 5 stars

Q: Timeliness in responding to your needs:

514 out of 549 gave 5 stars

Q: Condition of the work area after job completion:

516 out of 548 gave 5 stars

Q: How likely would you be to use our company again?

519 out of 549 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

510 out of 547 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

515 out of 545 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

507 out of 543 gave 5 stars

Q: Overall experience with the Service Technician:

507 out of 543 gave 5 stars

Q: Please rate your overall experience with our company:

510 out of 542 gave 5 stars

	100% rating 100 by K.S. from San Antonio, TX on 05/14/20 Verified Purchase "Everyone was very professional, courteous, and did outstanding work. I was way too involved and asked lots of questions and they were polite and informative on everything I asked about. If you need any AC service, visit with Tim. "
	100% rating 100 by J.F. from San Antonio, TX on 04/18/20 Verified Purchase "I am very impressed with the entire business, from the consultation, the installation and even the cookies! Thank you very much."
	100% rating 100 by K.B. from San Antonio, TX on 04/02/20 Verified Purchase "General Air Conditioning offered a great deal for a great value. I was pleased with the teamwork and politeness of the staff that came to install the unit and ductwork. I appreciate the timely diligent work the staff put in. I know I made the right decision for my home when choosing General AC. Thank you very much!"
	100% rating 100 by B.H. from Cibolo, TX on 04/01/20 Verified Purchase "Installation crew was outstanding (again!) They were very professional and great attention to detail."
	100% rating 100 by T.C. from San Antonio, TX on 03/26/20 Verified Purchase "Tim was very knowledgeable and took the time to show us our options and answer our questions. The install team was very professional and did great work!"
	100% rating 100 by D.F. from San Antonio, TX on 03/12/20 Verified Purchase "I couldn't be happier with the quality of work preformed by Tim and his group. The installers showed up to my home ready to work hard after lying tarps to protect my flooring. They were friendly, knowledgeable and very kind. I'm grateful for their willingness to do a great job regardless of the time commitment. I would highly recommend General Air Conditioning. "
	100% rating 100 by T.P. from San Antonio, TX on 02/29/20 Verified Purchase "I trust this company and its people to be honest, professional and to be helpful in difficult decisions."
	100% rating 100 by G.W. from San Antonio, TX on 02/19/20 Verified Purchase "When I had a problem with my old air conditioning system I only found the necessary solution to the problem after I contacted your owner, Mr. Tim Bruce and had his on-site analysis of the deficiency. Other air conditioning company service technicians did not know what to do to keep the old Trane air conditioning system operating until we could afford to purchase a new system."
	100% rating 100 by P.C. from San Antonio, TX on 02/18/20 Verified Purchase "I was very, very pleased. Your workers were great!"
	100% rating 100 by H.P. from San Antonio, TX on 02/05/20 Verified Purchase "Hard-working technicians and very knowledgeable."

(299 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS