4.9
1,836 reviews since August, 2003
Consumer Review Summary
1,836 reviews since August, 2003
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Green Heating and Cooling. Here are the results to date:
Survey Question Results
Q: Was customer service helpful and courteous?
390 out of 396 said yes
Q: Was everyone at our company helpful and courteous?
1,310 out of 1,319 said yes
Q: Were we able to respond to your needs in a timely manner?
1,673 out of 1,713 said yes
Q: Did the salesperson understand and meet your needs?
758 out of 773 said yes
Q: Did the technician understand and meet your needs?
1,296 out of 1,328 said yes
Q: Was the warranty discussed?
671 out of 735 said yes
Q: Were you quoted a price before repair was made?
832 out of 939 said yes
Q: Was the work performed to your satisfaction?
1,672 out of 1,711 said yes
Q: Was the work area left neat and clean?
1,682 out of 1,713 said yes
Q: Would you use our company again and recommend us to others?
1,690 out of 1,712 said yes
Q: Courtesy and professionalism of the Office Staff:
27 out of 28 gave 5 stars
Q: Courtesy and professionalism of the Comfort Advisor / Sales Advisor:
25 out of 28 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
115 out of 120 gave 5 stars
Q: Please rate your overall experience with our company:
466 out of 494 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
109 out of 121 gave 5 stars
Q: Condition of the work area after job completion:
109 out of 121 gave 5 stars
Q: Overall experience with the Installation Team:
90 out of 93 gave 5 stars
Q: How likely would you be to use our company again?
111 out of 121 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1 out of 1 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
1 out of 1 gave 5 stars
Q: Overall experience with the Service Technician:
1 out of 1 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS