4.9
25,045 reviews since June, 2013
Consumer Review Summary
25,045 reviews since June, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of John Betlem Heating & Cooling, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
345 out of 346 said yes
Q: Were we able to respond to your needs in a timely manner?
345 out of 346 said yes
Q: Did the salesperson understand and meet your needs?
343 out of 346 said yes
Q: Was the work performed to your satisfaction?
341 out of 345 said yes
Q: Was the work area left neat and clean?
338 out of 346 said yes
Q: Courtesy and professionalism of our Phone Representatives:
21,960 out of 24,291 gave 5 stars
Q: Would you use our company again and recommend us to others?
344 out of 346 said yes
Q: Timeliness in responding to your needs:
21,062 out of 24,333 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
1,972 out of 2,191 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3,558 out of 3,944 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3,266 out of 3,912 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
3,331 out of 3,576 gave 5 stars
Q: Please rate your overall experience with our company:
21,630 out of 24,451 gave 5 stars
Q: Condition of the work area after job completion:
22,316 out of 23,890 gave 5 stars
Q: How likely would you be to use our company again?
20,188 out of 22,243 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
458 out of 552 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
19,530 out of 20,447 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
18,906 out of 20,321 gave 5 stars
Q: Overall experience with the Service Technician:
18,978 out of 20,192 gave 5 stars
Q: If a friend or family member needed electrical service, how likely would you be to recommend John Betlem Heating & Cooling?
572 out of 654 gave 5 stars
Q: If a friend or family member needed heating or cooling service, how likely would you be to recommend John Betlem Heating & Cooling?
18,138 out of 20,649 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS