Customer Reviews for John Betlem Heating & Cooling, Inc.

4.9

25,666 reviews since June, 2013

(585) 271-8888 · johnbetlem.com
Rochester, NY 14625

Consumer Review Summary

25,666 reviews since June, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of John Betlem Heating & Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

345 out of 346 said yes

Q: Were we able to respond to your needs in a timely manner?

345 out of 346 said yes

Q: Did the salesperson understand and meet your needs?

343 out of 346 said yes

Q: Was the work performed to your satisfaction?

341 out of 345 said yes

Q: Was the work area left neat and clean?

338 out of 346 said yes

Q: Courtesy and professionalism of our Phone Representatives:

22,493 out of 24,903 gave 5 stars

Q: Would you use our company again and recommend us to others?

344 out of 346 said yes

Q: Timeliness in responding to your needs:

21,585 out of 24,947 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,984 out of 2,204 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

4,111 out of 4,550 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3,755 out of 4,499 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

3,903 out of 4,182 gave 5 stars

Q: Please rate your overall experience with our company:

22,173 out of 25,049 gave 5 stars

Q: Condition of the work area after job completion:

22,857 out of 24,501 gave 5 stars

Q: How likely would you be to use our company again?

20,188 out of 22,243 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

458 out of 552 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

19,537 out of 20,455 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

18,913 out of 20,329 gave 5 stars

Q: Overall experience with the Service Technician:

18,985 out of 20,200 gave 5 stars

Q: If a friend or family member needed electrical service, how likely would you be to recommend John Betlem Heating & Cooling?

572 out of 654 gave 5 stars

Q: If a friend or family member needed heating or cooling service, how likely would you be to recommend John Betlem Heating & Cooling?

18,138 out of 20,649 gave 5 stars

	96% rating 100 by S.S. from Webster, NY on 05/22/26 Verified Purchase "Ryan was working on an install at my Dad's, and we got talking about the Lennox AC units. He was the main reason we chose Betlem aside from their reputation. We were very pleased with how the installation went. They were courteous and always offered options to better our use of the units. During the past couple of 90-degree days, our house cooled right down! The units worked like a charm! "
	100% rating 100 by R.E. from Fairport, NY on 05/22/26 Verified Purchase "Our salesperson, Michael, was absolutely wonderful. Very knowledgeable, kind, and never tried to sell us things we didn't want. We had a great experience with him. Our install techs were wonderful too. Also, very knowledgeable, friendly, quick, and left the place cleaner than we left it. I think they did an excellent job installing our new system. We didn't know what to expect when buying a whole new system, but our experience with John Betlem was easy and stress-free from start to finish. I would recommend John Betlem to anyone looking for HVAC service. "
	86% rating 100 by C.R. from Rochester, NY on 05/22/26 Verified Purchase "Technicians and sales staff are very knowledgeable and professional. Thank you!"
	100% rating 100 by N.G. from Irondequoit, NY on 05/21/26 Verified Purchase "Matt was prompt, explained what needed to be done, had the needed parts on his truck, and reinstalled my kitchen faucet and soap dispenser on my new countertops with ease. He is also a Vet, which I greatly appreciate, and I am thankful he was willing to serve our country. Matt was also very clean in his work and dress, and very personable. He's a great asset to John Betlem Heating & Cooling."
	69% rating 100 by N.G. from Walworth, NY on 05/21/26 Verified Purchase "They insulated my attic and crawl space. The techs were very courteous and efficient. They explained the whole process in detail and answered all my questions. They finished the job on time and cleaned before they left. Very satisfied with the crew. "
	100% rating 100 by K.H. from East Rochester, NY on 05/20/26 Verified Purchase "Everyone was great! My technician, Hunter, did a wonderful job with the installation!"
	100% rating 100 by K.R. from Rochester, NY on 05/20/26 Verified Purchase "After hearing glowing comments about your company from my neighbors, I decided to call. Michael was very knowledgeable and actually listened to me. I wanted a Goodman furnace and was assured the quality was as good as my old one. He answered all my questions and was nice enough to wait for my son's seal of approval."
	100% rating 100 by L.R. from Webster, NY on 05/20/26 Verified Purchase "The insulation installation went very smoothly. Both Braden and Jacob were polite and efficient."
	97% rating 100 by T.B. from Webster, NY on 05/20/26 Verified Purchase "Paul was a great employee to represent John Betlem's respectful company, as I have been with him for a long time!!! Thank you!"
	100% rating 100 by M.S. from Caledonia, NY on 05/20/26 Verified Purchase "Brady is personable and knowledgeable. I would welcome his assistance for future needs, a person with strong customer service skills."

(8,333 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS