Customer Reviews for John Betlem Heating & Cooling, Inc.

4.9

25,557 reviews since June, 2013

(585) 271-8888 · johnbetlem.com
Rochester, NY 14625

Consumer Review Summary

25,557 reviews since June, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of John Betlem Heating & Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

345 out of 346 said yes

Q: Were we able to respond to your needs in a timely manner?

345 out of 346 said yes

Q: Did the salesperson understand and meet your needs?

343 out of 346 said yes

Q: Was the work performed to your satisfaction?

341 out of 345 said yes

Q: Was the work area left neat and clean?

338 out of 346 said yes

Q: Courtesy and professionalism of our Phone Representatives:

22,400 out of 24,796 gave 5 stars

Q: Would you use our company again and recommend us to others?

344 out of 346 said yes

Q: Timeliness in responding to your needs:

21,492 out of 24,840 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,972 out of 2,191 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

4,019 out of 4,449 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3,670 out of 4,403 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

3,807 out of 4,081 gave 5 stars

Q: Please rate your overall experience with our company:

22,083 out of 24,944 gave 5 stars

Q: Condition of the work area after job completion:

22,761 out of 24,393 gave 5 stars

Q: How likely would you be to use our company again?

20,188 out of 22,243 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

458 out of 552 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

19,533 out of 20,450 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

18,909 out of 20,324 gave 5 stars

Q: Overall experience with the Service Technician:

18,981 out of 20,195 gave 5 stars

Q: If a friend or family member needed electrical service, how likely would you be to recommend John Betlem Heating & Cooling?

572 out of 654 gave 5 stars

Q: If a friend or family member needed heating or cooling service, how likely would you be to recommend John Betlem Heating & Cooling?

18,138 out of 20,649 gave 5 stars

	100% rating 100 by K.S. from Rochester, NY on 04/17/26 Verified Purchase "I was impressed with how fast and the quality of work that was done. I had a furnace, hot water, and air conditioner installed in the same day."
	93% rating 100 by K.C. from Rochester, NY on 04/16/26 Verified Purchase "Very satisfied with the service and products!"
	100% rating 100 by B.S. from Pittsford, NY on 04/15/26 Verified Purchase "Anthony, Jesse, and Steve were all so polite and thorough! I could not have asked for a better crew! So much was covered, and I had so many questions, that I do believe warranty and maintenance agreements were all discussed. Also, I delivered my final payment right to your place of business, and EVERYBODY I spoke to was beyond polite! How commendable and great to deal with such lovely people!"
	92% rating 100 by R.H. from Rochester, NY on 04/15/26 Verified Purchase "The install team was on schedule. New furnace installed and running in less than four hours. Great job!"
	100% rating 100 by G.H. from Fairport, NY on 04/15/26 Verified Purchase "John Betlem H&C performed well, addressing my heating issues and installing a new forced air furnace. The company was professional and fairly priced. I’d recommend this company to my friends. "
	100% rating 100 by S.H. from E Rochester, NY on 04/15/26 Verified Purchase "Good experience dealing with professionals!"
	100% rating 100 by L.C. from Mendon, NY on 04/15/26 Verified Purchase "Betlem people were on time, capable, courteous- and they got the job done. Highly recommend. "
	100% rating 100 by R.P. from Fairport, NY on 04/14/26 Verified Purchase "Friendly, experienced service personnel. Good quality work. "
	100% rating 100 by C.M. from Rochester, NY on 03/28/26 Verified Purchase "The salesperson was very nice and went through everything with us. The installers were great, got it done in a timely manner, and were super nice and made sure to clean up everything. We never knew they were here, and if you are looking to get service done or need to get a replacement, this is for sure the company to go with."
	100% rating 100 by E.L. from Farmington, NY on 03/27/26 Verified Purchase "The technicians explained what and why they are doing in a way you can understand. The service is great, and they are easy to talk to. I have been with the company a long time. I wouldn't use any other company. They care about their customers!"

(8,305 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS