Customer Reviews for John Betlem Heating & Cooling, Inc.

4.9

25,524 reviews since June, 2013

(585) 271-8888 · johnbetlem.com
Rochester, NY 14625

Consumer Review Summary

25,524 reviews since June, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of John Betlem Heating & Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

345 out of 346 said yes

Q: Were we able to respond to your needs in a timely manner?

345 out of 346 said yes

Q: Did the salesperson understand and meet your needs?

343 out of 346 said yes

Q: Was the work performed to your satisfaction?

341 out of 345 said yes

Q: Was the work area left neat and clean?

338 out of 346 said yes

Q: Courtesy and professionalism of our Phone Representatives:

22,369 out of 24,763 gave 5 stars

Q: Would you use our company again and recommend us to others?

344 out of 346 said yes

Q: Timeliness in responding to your needs:

21,462 out of 24,807 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,972 out of 2,191 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

3,990 out of 4,417 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3,643 out of 4,371 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

3,779 out of 4,050 gave 5 stars

Q: Please rate your overall experience with our company:

22,054 out of 24,912 gave 5 stars

Q: Condition of the work area after job completion:

22,730 out of 24,360 gave 5 stars

Q: How likely would you be to use our company again?

20,188 out of 22,243 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

458 out of 552 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

19,532 out of 20,449 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

18,908 out of 20,323 gave 5 stars

Q: Overall experience with the Service Technician:

18,980 out of 20,194 gave 5 stars

Q: If a friend or family member needed electrical service, how likely would you be to recommend John Betlem Heating & Cooling?

572 out of 654 gave 5 stars

Q: If a friend or family member needed heating or cooling service, how likely would you be to recommend John Betlem Heating & Cooling?

18,138 out of 20,649 gave 5 stars

	93% rating 100 by R.A. from Honeoye Falls, NY on 03/22/26 Verified Purchase "Thanks!"
	100% rating 100 by E.T. from Penfield, NY on 03/18/26 Verified Purchase "Everyone was pleasant and informative, and did the job right, thanks!"
	100% rating 100 by K.S. from Pittsford, NY on 03/18/26 Verified Purchase "The service was wonderful!"
	100% rating 100 by J.B. from Rochester, NY on 03/18/26 Verified Purchase "Professionalism and sensitivity. A rare combination in today's service companies. You guys rock!!!!!"
	93% rating 100 by M.S. from Mendon, NY on 03/15/26 Verified Purchase "From the meeting with Steve to discuss options and pricing, we were sold. The install team, led by Jesse with Stephen and Corey were very professional. Described what they were doing, were efficient, and left the area clean. 100% satisfied and would recommend John Betlem to others."
	100% rating 100 by P.C. from Sodus, NY on 03/06/26 Verified Purchase "Very satisfied with our experience with John Betlem. They gave us prompt, courteous service. Would highly recommend."
	100% rating 100 by J.J. from Webster, NY on 03/06/26 Verified Purchase "When I needed to replace my heating and AC systems, I called your company. From there, the process was easy and quick. The sales gentlemen were friendly, knowledgeable, and a pleasure to deal with. The installers were also wonderful. They were friendly, efficient, and explained all of the components. I am very pleased with my new system."
	100% rating 100 by G.S. from Henrietta, NY on 03/03/26 Verified Purchase "The salesman, Steve Betlem, was very knowledgeable and helpful with all the details. The installation crew, Brad, Charles, and Eric, were great and very neat."
	89% rating 100 by M.M. from Webster, NY on 02/28/26 Verified Purchase "Thanks for the cooler and cookies (in the mail). Both the new furnace and electrical modifications are functioning properly. Any small issues were promptly taken care of. Your installation team (especially Miles) was very competent and personable. Overall, a very good job!"
	100% rating 100 by A.W. from Penfield, NY on 02/25/26 Verified Purchase "I am a repeat customer. All of the employees I have had the pleasure of working with have been professional and knowledgeable. The work is always done in a timely manner to the highest standards!"

(8,290 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS