Customer Reviews for John Betlem Heating & Cooling, Inc.

4.9

24,021 reviews since June, 2013

(585) 271-8888 · johnbetlem.com
Rochester, NY 14625

Consumer Review Summary

24,021 reviews since June, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of John Betlem Heating & Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

345 out of 346 said yes

Q: Were we able to respond to your needs in a timely manner?

345 out of 346 said yes

Q: Did the salesperson understand and meet your needs?

343 out of 346 said yes

Q: Was the work performed to your satisfaction?

341 out of 345 said yes

Q: Was the work area left neat and clean?

338 out of 346 said yes

Q: Courtesy and professionalism of our Phone Representatives:

21,037 out of 23,285 gave 5 stars

Q: Would you use our company again and recommend us to others?

344 out of 346 said yes

Q: Timeliness in responding to your needs:

20,191 out of 23,323 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,848 out of 2,059 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

2,911 out of 3,231 gave 5 stars

Q: Communication and follow-up from the Salesperson:

2,679 out of 3,200 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

2,671 out of 2,877 gave 5 stars

Q: Please rate your overall experience with our company:

20,774 out of 23,477 gave 5 stars

Q: Condition of the work area after job completion:

21,430 out of 22,912 gave 5 stars

Q: How likely would you be to use our company again?

20,188 out of 22,243 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

458 out of 552 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

19,253 out of 20,156 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

18,640 out of 20,030 gave 5 stars

Q: Overall experience with the Service Technician:

18,710 out of 19,905 gave 5 stars

Q: If a friend or family member needed electrical service, how likely would you be to recommend John Betlem Heating & Cooling?

572 out of 654 gave 5 stars

Q: If a friend or family member needed heating or cooling service, how likely would you be to recommend John Betlem Heating & Cooling?

18,138 out of 20,649 gave 5 stars

	100% rating 100 by M.L. from Webster, NY on 04/20/24 Verified Purchase "Great! Answered all questions, was very easy to work with, and was professional."
	100% rating 100 by J.P. from Rochester, NY on 04/19/24 Verified Purchase "The Betlem family and staff are always friendly, professional, and courteous."
	100% rating 100 by L.L. from Chittenango, NY on 04/19/24 Verified Purchase "Thank you Doug, it was a pleasure to meet you and make our home more energy efficient. "
	100% rating 100 by K.M. from Rochester, NY on 04/15/24 Verified Purchase "Your technicians are wonderful and helpful. Jason is my go-to person. He goes above and beyond. I call and he takes care of what I need."
	100% rating 100 by B.W. from Ontario, NY on 04/13/24 Verified Purchase "We are so happy with the furnace. You gave us the quiet operation we have been looking for. I can’t thank you enough!"
	96% rating 100 by K.M. from Liverpool, NY on 04/12/24 Verified Purchase "The installation team, Seth and Niko, were wonderful. They were very professional and answered any questions I had. "
	100% rating 100 by R.L. from Rochester, NY on 04/12/24 Verified Purchase "John Betlem has installed and serviced my furnace, air conditioning, and water heater in the past and I have been very satisfied."
	100% rating 100 by S.B. from Webster, NY on 04/10/24 Verified Purchase "You are the best! All the people on this install, from the salesperson right on through were friendly and informative, and not only listened to my questions but heard what I was asking. They answered in ways that I understood. Thank you for a great experience as always. "
	100% rating 100 by B.L. from Fairport, NY on 04/09/24 Verified Purchase "We have been customers of John Betlem for several years. Always good service. Follow-up cookies are a welcome gift and are very good."
	100% rating 100 by B.R. from Rochester, NY on 04/09/24 Verified Purchase "Very quick reply and installation of the new water heater."

(7,791 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS