Customer Reviews for Air Conditioning Services (ACS)

4.9

542 reviews since May, 2012

(520) 230-5214 · acshvac.com
Tucson, AZ 85701

Consumer Review Summary

542 reviews since May, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Air Conditioning Services (ACS). Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

510 out of 532 said yes

Q: Were we able to respond to your needs in a timely manner?

504 out of 538 said yes

Q: Did the salesperson understand and meet your needs?

279 out of 283 said yes

Q: Did the technician understand and meet your needs?

238 out of 252 gave 5 stars

Q: Was the work performed to your satisfaction?

493 out of 530 said yes

Q: Was the work area left neat and clean?

491 out of 525 said yes

Q: Would you use our company again and recommend us to others?

491 out of 522 said yes

Q: Please rate your overall experience with our company:

475 out of 524 gave 5 stars

	100% rating 100 by P.B. from Tucson, AZ on 09/26/25 Verified Purchase "I appreciate that your company gave a second opinion for us at no charge. We were unable to be home during this whole process, but the communication was excellent from the receptionist to the installers to the management. I was able to speak with you over the phone, and you worked well with my mom, who was the one to give access where needed. She said you did a great job, that everyone was very nice, and that the area was left clean after the job was done. We have not seen the finished project yet, but my mom told us that you sent a thank-you gift, which is very nice. We are excited to get back to Arizona and see how the new AC is working. Thanks so much for everything. "
	100% rating 100 by R.A. from Oro Valley, AZ on 09/10/25 Verified Purchase "Ryan was awesome, as was the whole team. Very good experience."
	100% rating 100 by S.P. from Tucson, AZ on 09/03/25 Verified Purchase "I couldn’t be more pleased with the company and the whole experience. Every person I encountered with ACS was professional and easy to interact with. The installation was done with expertise. I am so glad that I was steered to ACS. I would recommend them fully with no reservations!"
	96% rating 100 by D.B. from Tucson, AZ on 08/25/25 Verified Purchase "Thank you!"
	100% rating 100 by R.H. from Tucson, AZ on 06/05/25 Verified Purchase "You have helped me keep my AC working! Thank you! I highly recommend you to others!"
	100% rating 100 by C.D. from Tucson, AZ on 05/30/25 Verified Purchase "I am pleased with my Daikin. It has been working flawlessly."
	100% rating 100 by P.J. from Tucson, AZ on 05/28/25 Verified Purchase "Everyone has been friendly and professional. I like being given a window of time and a call ahead. "
	100% rating 100 by D.F. from Marana, AZ on 05/23/25 Verified Purchase "I was treated very well. "
	100% rating 100 by C.B. from Tucson, AZ on 05/21/25 Verified Purchase "Brandon was very thorough, friendly, and professional. The company kept us informed of the status, and the repairs were done in a very timely manner. Thank you."
	100% rating 100 by A.S. from Tucson, AZ on 05/21/25 Verified Purchase "The installation was extremely fast and without issues. Thanks!"

(156 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS