Customer Reviews for Lanz Heating and Cooling, Inc.

4.9

686 reviews since November, 2016

(217) 355-5512 · lanzinc.com
Champaign, IL 61822

Consumer Review Summary

686 reviews since November, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lanz Heating and Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Did the technician understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

623 out of 679 gave 5 stars

Q: Timeliness in responding to your needs:

594 out of 682 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

624 out of 681 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

636 out of 681 gave 5 stars

Q: Communication and follow-up from the Salesperson:

565 out of 679 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

645 out of 682 gave 5 stars

Q: Condition of the work area after job completion:

616 out of 678 gave 5 stars

Q: How likely would you be to use our company again?

619 out of 677 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

613 out of 679 gave 5 stars

Q: Please rate your overall experience with our company:

611 out of 676 gave 5 stars

	100% rating 100 by J.H. from Saybrook, IL on 03/24/25 Verified Purchase "I was impressed with the follow-up and the gift. The whole experience went well."
	100% rating 100 by R.R. from Danville, IL on 03/21/25 Verified Purchase "Have never been as pleased as we were with Lanz employees and company. Certainly will recommend to friends."
	68% rating 100 by C.W. from Savoy, IL on 03/10/25 Verified Purchase "Your sales staff is an A+. The installation was good, but they left debris. I have dogs! Thank goodness we cleaned up!"
	100% rating 100 by M.H. from Saint Joseph, IL on 03/06/25 Verified Purchase "All the guys were awesome and helpful!"
	95% rating 100 by G.G. from Champaign, IL on 02/28/25 Verified Purchase "Mike went out of his way to get my quote done and get installation underway ASAP. "
	100% rating 100 by R.C. from Urbana, IL on 02/26/25 Verified Purchase "Everyone we dealt with was very personal, friendly, and professional."
	100% rating 100 by K.K. from Monticello, IL on 02/13/25 Verified Purchase "Overall experience with Lanz, was again a very good one. 5 starts all the way around from the sales to technicians, to after-service cookies (which were amazing). Thanks!"
	100% rating 100 by T.M. from Tolono, IL on 02/07/25 Verified Purchase "I am so happy I switched to Lanz a few years ago. I have had nothing but great experiences anytime I have needed them!"
	100% rating 100 by M.G. from Allerton, IL on 02/07/25 Verified Purchase "Thank you...God bless!"
	100% rating 100 by J.K. from Champaign, IL on 12/26/24 Verified Purchase "Excellent job, as always. I appreciate the sales rep helping us to reach a good decision."

(205 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS