Customer Reviews for Lanz Heating and Cooling, Inc.

4.9

692 reviews since November, 2016

(217) 355-5512 · lanzinc.com
Champaign, IL 61822

Consumer Review Summary

692 reviews since November, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lanz Heating and Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Did the technician understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

629 out of 685 gave 5 stars

Q: Timeliness in responding to your needs:

600 out of 688 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

630 out of 687 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

642 out of 687 gave 5 stars

Q: Communication and follow-up from the Salesperson:

571 out of 685 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

651 out of 688 gave 5 stars

Q: Condition of the work area after job completion:

622 out of 684 gave 5 stars

Q: How likely would you be to use our company again?

625 out of 683 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

619 out of 685 gave 5 stars

Q: Please rate your overall experience with our company:

617 out of 682 gave 5 stars

	100% rating 100 by R.M. from Urbana, IL on 05/21/25 Verified Purchase "Great customer service and great job overall."
	100% rating 100 by A.J. from Champaign, IL on 05/06/25 Verified Purchase "Great job by great people! An excellent experience from beginning to end. Michael understood our needs, the project team delivered with a professional installation, and we also appreciate the care given to our home while removing the old equipment. The new Mitsubishi split system resolved the issue of our basement being cold, and the new Trane, along with the Mitsubishi system, has provided the comfort we need. Thanks for a job well done!"
	100% rating 100 by L.Z. from Champaign, IL on 05/06/25 Verified Purchase "I am so happy with everything regarding my new air conditioning! From Kurt, the salesperson who was wonderful about finding an affordable system that would work for my house and being so patient and answering all my questions, to Thomas and the other two gentlemen who did an absolutely wonderful job installing everything! And, they found a non-complicated thermostat! After the installation, they cleaned up so well I seriously couldn't tell they had been here. I am so pleased with everything, and say a heartfelt thank you to Lanz for making a project that I was nervous about so easy, and for being with me every step of the way! "
	100% rating 100 by D.M. from Mahomet, IL on 04/25/25 Verified Purchase "We’ve always been happy with Lanz and continue to be!"
	100% rating 100 by J.H. from Saybrook, IL on 03/24/25 Verified Purchase "I was impressed with the follow-up and the gift. The whole experience went well."
	100% rating 100 by R.R. from Danville, IL on 03/21/25 Verified Purchase "Have never been as pleased as we were with Lanz employees and company. Certainly will recommend to friends."
	68% rating 100 by C.W. from Savoy, IL on 03/10/25 Verified Purchase "Your sales staff is an A+. The installation was good, but they left debris. I have dogs! Thank goodness we cleaned up!"
	100% rating 100 by M.H. from Saint Joseph, IL on 03/06/25 Verified Purchase "All the guys were awesome and helpful!"
	95% rating 100 by G.G. from Champaign, IL on 02/28/25 Verified Purchase "Mike went out of his way to get my quote done and get installation underway ASAP. "
	100% rating 100 by R.C. from Urbana, IL on 02/26/25 Verified Purchase "Everyone we dealt with was very personal, friendly, and professional."

(209 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS