Customer Reviews for Lanz Heating and Cooling, Inc.

4.9

803 reviews since November, 2016

(217) 355-5512 · lanzinc.com
Champaign, IL 61822

Consumer Review Summary

803 reviews since November, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lanz Heating and Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Did the technician understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

734 out of 796 gave 5 stars

Q: Timeliness in responding to your needs:

704 out of 799 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

737 out of 797 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

749 out of 798 gave 5 stars

Q: Communication and follow-up from the Salesperson:

668 out of 795 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

756 out of 797 gave 5 stars

Q: Condition of the work area after job completion:

718 out of 793 gave 5 stars

Q: How likely would you be to use our company again?

732 out of 793 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

722 out of 795 gave 5 stars

Q: Please rate your overall experience with our company:

719 out of 791 gave 5 stars

	100% rating 100 by C.T. from Savoy, IL on 08/11/26 Verified Purchase "From Zach's initial service call to Ty coming out on a Sunday in our "hot" time of need to discuss a new AC installation, to the 3-man install team, everyone was very courteous and knowledgeable in their tasks. The installation guys cleaned up everything and fully explained how our new AC/furnace works and how to get the maximum efficiency out of them. Thanks, Lanz."
	100% rating 100 by B.B. from Rantoul, IL on 08/11/26 Verified Purchase "Everything was great, from the salesman to install I trust Lanz; they are good people! "
	100% rating 100 by M.T. from Champaign, IL on 08/10/26 Verified Purchase "The experience was very well received, and everything went smoothly. Communication was excellent, and the installers were very pleasant and conscientious. Your whole process is top class, and we are very happy to recommend you to others who ask about various services (and you cover just about everything and do it well)!"
	98% rating 100 by R.J. from Champaign, IL on 08/01/26 Verified Purchase "Great job!"
	100% rating 100 by B.S. from Monticello, IL on 05/27/26 Verified Purchase "Had a great experience, and the whole team was great. "
	100% rating 100 by A.O. from Champaign, IL on 05/05/26 Verified Purchase "I’ve used Lanz for many items over the years in different houses. HVAC, plumbing, and sewer line cleaning. I appreciate the fast response and friendly service. "
	100% rating 100 by M.V. from Farmer City, IL on 05/05/26 Verified Purchase "Very professional and excellent work! "
	100% rating 100 by D.C. from Arcola, IL on 04/27/26 Verified Purchase "Been looking for a reliable company, and I found it, will highly recommend! "
	100% rating 100 by P.O. from Urbana, IL on 04/06/26 Verified Purchase "Great experience! "
	100% rating 100 by J.P. from Mansfield, IL on 03/10/26 Verified Purchase "Thank you! Your professionalism, expertise, and excellent customer service are appreciated. "

(234 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS