4.9
615 reviews since November, 2016
Consumer Review Summary
615 reviews since November, 2016
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lanz Heating and Cooling, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
1 out of 1 said yes
Q: Were we able to respond to your needs in a timely manner?
1 out of 1 said yes
Q: Did the salesperson understand and meet your needs?
1 out of 1 said yes
Q: Did the technician understand and meet your needs?
1 out of 1 said yes
Q: Was the work performed to your satisfaction?
1 out of 1 said yes
Q: Was the work area left neat and clean?
1 out of 1 said yes
Q: Would you use our company again and recommend us to others?
1 out of 1 said yes
Q: Courtesy and professionalism of our Phone Representatives:
558 out of 608 gave 5 stars
Q: Timeliness in responding to your needs:
532 out of 611 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
558 out of 611 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
568 out of 610 gave 5 stars
Q: Communication and follow-up from the Salesperson:
502 out of 608 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
578 out of 611 gave 5 stars
Q: Condition of the work area after job completion:
551 out of 608 gave 5 stars
Q: How likely would you be to use our company again?
552 out of 606 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
546 out of 608 gave 5 stars
Q: Please rate your overall experience with our company:
546 out of 606 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS