Customer Reviews for Lanz Heating and Cooling, Inc.

4.9

717 reviews since November, 2016

(217) 355-5512 · lanzinc.com
Champaign, IL 61822

Consumer Review Summary

717 reviews since November, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lanz Heating and Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Did the technician understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

654 out of 710 gave 5 stars

Q: Timeliness in responding to your needs:

625 out of 713 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

654 out of 712 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

667 out of 712 gave 5 stars

Q: Communication and follow-up from the Salesperson:

591 out of 710 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

676 out of 713 gave 5 stars

Q: Condition of the work area after job completion:

645 out of 709 gave 5 stars

Q: How likely would you be to use our company again?

649 out of 707 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

642 out of 710 gave 5 stars

Q: Please rate your overall experience with our company:

641 out of 707 gave 5 stars

	100% rating 100 by C.Y. from Champaign, IL on 08/22/25 Verified Purchase "I trust in you to do the job, and I feel comfortable with you, too."
	100% rating 100 by P.M. from Champaign, IL on 07/16/25 Verified Purchase "Kurt's explanation of everything was outstanding! All workers who came to install everything were thorough, efficient and courteous."
	98% rating 100 by R.K. from Champaign, IL on 06/13/25 Verified Purchase "I was very impressed by the timeliness. I was told a certain time. They called me to tell me they were on their way, before my appointment time. "
	100% rating 100 by B.B. from Champaign, IL on 06/13/25 Verified Purchase "Have been an extremely satisfied Lanz customer for a very long time! Lanz is the ONLY one for service, product, and reliability! "
	100% rating 100 by M.M. from Champaign, IL on 05/27/25 Verified Purchase "Everybody was great! "
	100% rating 100 by R.M. from Urbana, IL on 05/21/25 Verified Purchase "Great customer service and great job overall."
	100% rating 100 by A.J. from Champaign, IL on 05/06/25 Verified Purchase "Great job by great people! An excellent experience from beginning to end. Michael understood our needs, the project team delivered with a professional installation, and we also appreciate the care given to our home while removing the old equipment. The new Mitsubishi split system resolved the issue of our basement being cold, and the new Trane, along with the Mitsubishi system, has provided the comfort we need. Thanks for a job well done!"
	100% rating 100 by L.Z. from Champaign, IL on 05/06/25 Verified Purchase "I am so happy with everything regarding my new air conditioning! From Kurt, the salesperson who was wonderful about finding an affordable system that would work for my house and being so patient and answering all my questions, to Thomas and the other two gentlemen who did an absolutely wonderful job installing everything! And, they found a non-complicated thermostat! After the installation, they cleaned up so well I seriously couldn't tell they had been here. I am so pleased with everything, and say a heartfelt thank you to Lanz for making a project that I was nervous about so easy, and for being with me every step of the way! "
	100% rating 100 by D.M. from Mahomet, IL on 04/25/25 Verified Purchase "We’ve always been happy with Lanz and continue to be!"
	100% rating 100 by J.H. from Saybrook, IL on 03/24/25 Verified Purchase "I was impressed with the follow-up and the gift. The whole experience went well."

(214 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS