Customer Reviews for Lanz Heating and Cooling, Inc.

4.9

727 reviews since November, 2016

(217) 355-5512 · lanzinc.com
Champaign, IL 61822

Consumer Review Summary

727 reviews since November, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lanz Heating and Cooling, Inc.. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Did the technician understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

663 out of 720 gave 5 stars

Q: Timeliness in responding to your needs:

633 out of 723 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

663 out of 722 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

677 out of 722 gave 5 stars

Q: Communication and follow-up from the Salesperson:

600 out of 720 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

685 out of 723 gave 5 stars

Q: Condition of the work area after job completion:

654 out of 718 gave 5 stars

Q: How likely would you be to use our company again?

659 out of 717 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

652 out of 720 gave 5 stars

Q: Please rate your overall experience with our company:

650 out of 717 gave 5 stars

	95% rating 100 by G.S. from Champaign, IL on 09/22/25 Verified Purchase "Wes did a great job, and I am very Happy we chose your company!"
	100% rating 100 by B.F. from Champaign, IL on 09/19/25 Verified Purchase "Best customer service experience I have ever had. I was impressed with every person associated with your company who worked on my project from beginning to end. Would enthusiastically recommend your company to everyone."
	98% rating 100 by K.R. from Champaign, IL on 09/17/25 Verified Purchase "I had a really great experience working with Kurt from your sales team. Despite a super busy time of the season, he was really responsive to questions and spent the most time talking through options with me. The installation was also easy, quick, and seamless. I appreciate that a technician came out to take measurements prior so that the ducting was already ready. There was an issue with the thermostat wiring, but I appreciate how quickly it was resolved. Thanks for the great service! I'll definitely be recommending!"
	100% rating 100 by A.K. from Bloomington, IL on 09/01/25 Verified Purchase "5/5 — Outstanding Service from Start to Finish! I recently had a new furnace and air conditioner installed, and I couldn't be more pleased with the entire Lanz experience. From the first consultation with Wes, the service was nothing short of exceptional. Wes and the team arrived punctually for the installation. They were respectful of my home—wearing boot covers and cleaning up thoroughly when done. They answered all of my questions with patience and expertise. A huge thank-you to Lanz for their customer service!"
	100% rating 100 by G.G. from Mahomet, IL on 08/31/25 Verified Purchase "Thanks, great work! "
	100% rating 100 by C.Y. from Champaign, IL on 08/22/25 Verified Purchase "I trust in you to do the job, and I feel comfortable with you, too."
	100% rating 100 by P.M. from Champaign, IL on 07/16/25 Verified Purchase "Kurt's explanation of everything was outstanding! All workers who came to install everything were thorough, efficient and courteous."
	98% rating 100 by R.K. from Champaign, IL on 06/13/25 Verified Purchase "I was very impressed by the timeliness. I was told a certain time. They called me to tell me they were on their way, before my appointment time. "
	100% rating 100 by B.B. from Champaign, IL on 06/13/25 Verified Purchase "Have been an extremely satisfied Lanz customer for a very long time! Lanz is the ONLY one for service, product, and reliability! "
	100% rating 100 by M.M. from Champaign, IL on 05/27/25 Verified Purchase "Everybody was great! "

(219 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS