4.8
38,516 reviews since October, 2013
Consumer Review Summary
38,516 reviews since October, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Oliver Heating, Cooling, Plumbing & Electrical. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
3,432 out of 3,476 said yes
Q: Were we able to respond to your needs in a timely manner?
3,332 out of 3,467 said yes
Q: Did the salesperson understand and meet your needs?
295 out of 297 said yes
Q: Did the technician understand and meet your needs?
3,111 out of 3,177 said yes
Q: Was the work performed to your satisfaction?
3,362 out of 3,457 said yes
Q: Was the work area left neat and clean?
3,430 out of 3,457 said yes
Q: Courtesy and professionalism of our Phone Representatives:
30,597 out of 34,634 gave 5 stars
Q: Would you use our company again and recommend us to others?
3,328 out of 3,388 said yes
Q: Timeliness in responding to your needs:
29,060 out of 34,673 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
2,057 out of 2,294 gave 5 stars
Q: Communication and follow-up from the Salesperson:
1,810 out of 2,263 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
2,097 out of 2,301 gave 5 stars
Q: Please rate your overall experience with our company:
29,632 out of 36,865 gave 5 stars
Q: Condition of the work area after job completion:
31,331 out of 34,337 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,048 out of 2,312 gave 5 stars
Q: How likely would you be to use our company again?
28,801 out of 34,300 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
27,123 out of 34,194 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
30,102 out of 32,407 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
28,962 out of 32,139 gave 5 stars
Q: Overall experience with the Service Technician:
29,009 out of 31,977 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS