4.8
38,487 reviews since October, 2013
Consumer Review Summary
38,487 reviews since October, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Oliver Heating, Cooling, Plumbing & Electrical. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
3,432 out of 3,476 said yes
Q: Were we able to respond to your needs in a timely manner?
3,332 out of 3,467 said yes
Q: Did the salesperson understand and meet your needs?
295 out of 297 said yes
Q: Did the technician understand and meet your needs?
3,111 out of 3,177 said yes
Q: Was the work performed to your satisfaction?
3,362 out of 3,457 said yes
Q: Was the work area left neat and clean?
3,430 out of 3,457 said yes
Q: Courtesy and professionalism of our Phone Representatives:
30,571 out of 34,605 gave 5 stars
Q: Would you use our company again and recommend us to others?
3,328 out of 3,388 said yes
Q: Timeliness in responding to your needs:
29,034 out of 34,644 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
2,035 out of 2,267 gave 5 stars
Q: Communication and follow-up from the Salesperson:
1,793 out of 2,237 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
2,072 out of 2,274 gave 5 stars
Q: Please rate your overall experience with our company:
29,609 out of 36,836 gave 5 stars
Q: Condition of the work area after job completion:
31,305 out of 34,308 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,024 out of 2,285 gave 5 stars
Q: How likely would you be to use our company again?
28,776 out of 34,271 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
27,099 out of 34,165 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
30,101 out of 32,405 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
28,961 out of 32,137 gave 5 stars
Q: Overall experience with the Service Technician:
29,008 out of 31,975 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS