4.8
38,571 reviews since October, 2013
Consumer Review Summary
38,571 reviews since October, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Oliver Heating, Cooling, Plumbing & Electrical. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
3,432 out of 3,476 said yes
Q: Were we able to respond to your needs in a timely manner?
3,332 out of 3,467 said yes
Q: Did the salesperson understand and meet your needs?
295 out of 297 said yes
Q: Did the technician understand and meet your needs?
3,111 out of 3,177 said yes
Q: Was the work performed to your satisfaction?
3,362 out of 3,457 said yes
Q: Was the work area left neat and clean?
3,430 out of 3,457 said yes
Q: Courtesy and professionalism of our Phone Representatives:
30,642 out of 34,687 gave 5 stars
Q: Would you use our company again and recommend us to others?
3,328 out of 3,388 said yes
Q: Timeliness in responding to your needs:
29,108 out of 34,728 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
2,108 out of 2,348 gave 5 stars
Q: Communication and follow-up from the Salesperson:
1,855 out of 2,317 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
2,148 out of 2,355 gave 5 stars
Q: Please rate your overall experience with our company:
29,678 out of 36,918 gave 5 stars
Q: Condition of the work area after job completion:
31,380 out of 34,390 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
2,099 out of 2,366 gave 5 stars
Q: How likely would you be to use our company again?
28,849 out of 34,354 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
27,168 out of 34,247 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
30,102 out of 32,407 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
28,962 out of 32,139 gave 5 stars
Q: Overall experience with the Service Technician:
29,009 out of 31,977 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS