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Oliver Heating, Cooling, Plumbing & Electrical
95.234478350699 100
4.8

38,615 reviews since October, 2013

Oliver Heating, Cooling, Plumbing & Electrical
(610) 544-4884 ยท
Morton, PA 19070

Consumer Review Summary

38,615 reviews since October, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Oliver Heating, Cooling, Plumbing & Electrical. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

3,432 out of 3,476 said yes

Q: Were we able to respond to your needs in a timely manner?

3,332 out of 3,467 said yes

Q: Did the salesperson understand and meet your needs?

295 out of 297 said yes

Q: Did the technician understand and meet your needs?

3,111 out of 3,177 said yes

Q: Was the work performed to your satisfaction?

3,362 out of 3,457 said yes

Q: Was the work area left neat and clean?

3,430 out of 3,457 said yes

Q: Courtesy and professionalism of our Phone Representatives:

30,685 out of 34,730 gave 5 stars

Q: Would you use our company again and recommend us to others?

3,328 out of 3,388 said yes

Q: Timeliness in responding to your needs:

29,149 out of 34,772 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

2,148 out of 2,391 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,889 out of 2,359 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

2,190 out of 2,398 gave 5 stars

Q: Please rate your overall experience with our company:

29,718 out of 36,962 gave 5 stars

Q: Condition of the work area after job completion:

31,423 out of 34,433 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

2,139 out of 2,409 gave 5 stars

Q: How likely would you be to use our company again?

28,889 out of 34,398 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

27,209 out of 34,291 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

30,102 out of 32,407 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

28,962 out of 32,139 gave 5 stars

Q: Overall experience with the Service Technician:

29,009 out of 31,977 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Drexel Hill, PA on Verified Purchase
"Oliver is, without a doubt, the best HVAC company! From sales to technicians to installers, it was top-notch! They truly care, and they all do an amazing job!"
100% rating 100 from Merion Sta, PA on Verified Purchase
"Great customer service, and the staff were very professional. "
100% rating 100 from Southampton, PA on Verified Purchase
"We are very grateful for how fast you were able to get us back up and running! Thank you!"
100% rating 100 from Ardmore, PA on Verified Purchase
"I have 10 years of experience with Oliver, and that leads me to trust them to do a good job on whatever they undertake."
100% rating 100 from Merion Sta, PA on Verified Purchase
"We have been customers for 43 years!"
100% rating 100 from Drexel Hill, PA on Verified Purchase
"Thank you so much, and thanks for your present. Have a very happy New Year!"
100% rating 100 from Newtown Sq, PA on Verified Purchase
"The installation team was the best. We had a new heater and air system installed. They were friendly and explained everything to us. I would highly recommend Oliver to everyone."
98% rating 100 from Norristown, PA on Verified Purchase
"We are long-time customers, are very pleased with the level of service that we receive. Keep up the excellent work. Thank you! "
98% rating 100 from West Chester, PA on Verified Purchase
"Service men were very professional, courteous, informative, and patient!!"
100% rating 100 from Royersford, PA on Verified Purchase
"Very fast and efficient. Mindful of our home and great technicians! "
(7,679 Remaining)