VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Rhoads Energy Corporation
97.245335350479 100
4.9

2,407 reviews since August, 2004

Rhoads Energy Corporation
(717) 397-5277 ·
Lancaster, PA 17603

Consumer Review Summary

2,407 reviews since August, 2004

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rhoads Energy Corporation. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Did the salesperson discuss the warranty?

24 out of 29 said yes

Q: Was everyone at our company helpful and courteous?

553 out of 557 said yes

Q: Were we able to respond to your needs in a timely manner?

546 out of 557 said yes

Q: Did the salesperson understand and meet your needs?

551 out of 557 said yes

Q: Was the work performed to your satisfaction?

547 out of 557 said yes

Q: Was the work area left neat and clean?

2,329 out of 2,370 said yes

Q: Would you use our company again and recommend us to others?

552 out of 557 said yes

Q: Timely response to your needs:

1,604 out of 1,836 gave 5 stars

Q: The salesperson understanding and meeting your needs

6 out of 6 gave 5 stars

Q: Quality of the work performed:

1,649 out of 1,838 gave 5 stars

Q: Courtesy and helpfulness of employees:

1,700 out of 1,840 gave 5 stars

Q: Overall experience with our company:

1,607 out of 1,829 gave 5 stars

Q: The salesperson understanding and meeting your needs:

1,386 out of 1,529 gave 5 stars

Q: How likely are you to use our company again and recommend us to others?

1,650 out of 1,802 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Wayne, PA on Verified Purchase
"We could not be more pleased with our entire experience with the Cool Crew. Everyone is extremely professional and outstanding."
100% rating 100 from Coatesville, PA on Verified Purchase
"All good!"
100% rating 100 from New Holland, PA on Verified Purchase
"Luke did a great job. He walked me through the process and did a professional job."
100% rating 100 from Coatesville, PA on Verified Purchase
"Everything went very well and we are pleased with the work and the courtesy of the technicians."
100% rating 100 from Reading, PA on Verified Purchase
"Well pleased with the service, the product and the personnel."
100% rating 100 from East Earl, PA on Verified Purchase
"I moved to PA 16 years ago. The former owner used Rhodes then, so I followed up. I was impressed with the care they took to introduce themselves and explain their services. I've seen your company grow over the years, but still feel like you take a personal interest in caring for your customers. I replaced my furnace about 8 years ago with you and was happy with the information, installation, and courtesy of your workmen. I continue to use your service contracts.. and always recommend your company. "
100% rating 100 from New Providnce, PA on Verified Purchase
"Everyone was great to work with!"
100% rating 100 from Elizabethtown, PA on Verified Purchase
"All of your technicians, especially Mac, have been fantastic in answering questions and discussing the best way to move forward."
100% rating 100 from Reading, PA on Verified Purchase
"Our experience was excellent. You are always timely, and your work is always the best. We have been with E.G. Smith for over 30 years and have no thoughts on changing. Everyone we have dealt with has been polite and wonderful. We just love our new Lennox heater. It just seems like thank you is not enough for all you have done for us."
96% rating 100 from Wernersville, PA on Verified Purchase
"My old A/C unit broke on a hot summer Friday @ 3 pm. Your crew helped get me back up and running over the weekend and supplied window units until the new installation later in the week. Service over the phone was responsive and worked with me to help. Thanks, highly recommend!!"
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