Customer Reviews for Ranck Plumbing, Heating & Air Conditioning

Ranck Plumbing, Heating & Air Conditioning

4.9

10,096 reviews since November, 2014

(717) 397-2577 · ranckinc.com
Lancaster, PA 17601

Consumer Review Summary

10,096 reviews since November, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ranck Plumbing, Heating & Air Conditioning. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

74 out of 75 said yes

Q: Were we able to respond to your needs in a timely manner?

75 out of 75 said yes

Q: Did the salesperson understand and meet your needs?

75 out of 75 said yes

Q: Was the work performed to your satisfaction?

74 out of 75 said yes

Q: Was the work area left neat and clean?

75 out of 75 said yes

Q: Courtesy and professionalism of our Phone Representatives:

9,195 out of 9,871 gave 5 stars

Q: Would you use our company again and recommend us to others?

74 out of 75 said yes

Q: Timeliness in responding to your needs:

9,060 out of 9,904 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

434 out of 455 gave 5 stars

Q: Communication and follow-up from the Salesperson:

403 out of 453 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

430 out of 456 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

423 out of 454 gave 5 stars

Q: Condition of the work area after job completion:

9,226 out of 9,821 gave 5 stars

Q: How likely would you be to use our company again?

9,100 out of 9,912 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

8,768 out of 9,893 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

8,975 out of 9,429 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

8,789 out of 9,394 gave 5 stars

Q: Overall experience with the Service Technician:

8,778 out of 9,338 gave 5 stars

Q: Please rate your overall experience with our company:

8,974 out of 9,861 gave 5 stars

	97% rating 100 by R.H. from Lancaster, PA on 05/11/26 Verified Purchase "Keith is the most reliable and trustworthy tech we have ever had. He is a great representative of your company."
	100% rating 100 by C.Y. from Lititz, PA on 05/11/26 Verified Purchase "Very pleased with the prompt service!"
	100% rating 100 by R.E. from Lititz, PA on 05/11/26 Verified Purchase "Matt was an amazing technician. VERY friendly and knowledgeable. "
	100% rating 100 by J.P. from Lancaster, PA on 05/11/26 Verified Purchase "Dale was on time. Answered all my questions. Carefully explained any problems he found. Also, prioritized his recommendations, and those that we did not purchase at this time, we will definitely keep in mind, especially the age of our humidifier. Annual maintenance for all our HVAC equipment made sense, and we agreed to have it all done at the same time annually. I also dealt with Ashley and Chris, who were very polite and responsive to my calls. I think the online chat is a very useful tool."
	100% rating 100 by K.H. from East Petersburg, PA on 05/11/26 Verified Purchase "You guys are great! From the first phone call where I explain what is going on with a rental property, the representative contacting the tenant to schedule the appointment, &and then receiving a call from the technician about what needs to be done, the cost, and my options - it is all top notch! I have enjoyed working with you guys over the years! Thank you for the great job that you all have done!"
	100% rating 100 by J.M. from Lancaster, PA on 05/11/26 Verified Purchase "Dale, our technician, is excellent. He is courteous, knowledgeable, professional, and pleasant."
	100% rating 100 by J.H. from Honeybrook, PA on 05/11/26 Verified Purchase "No question that the company does a superb job. We are always pleased with the responsiveness of this company. They thoroughly explain what they are fixing and the reason behind it. "
	100% rating 100 by P.S. from Lancaster, PA on 05/11/26 Verified Purchase "Both techs, Ben-Plumbing and Dave-Heating and AC, did outstanding work. Kept us informed, explained what they had done, and the condition of the units involved. "
	100% rating 100 by R.C. from Conestoga, PA on 05/11/26 Verified Purchase "The installation team are true professionals. Very pleased with the whole process. "
	100% rating 100 by K.W. from Ephrata, PA on 05/11/26 Verified Purchase "The young lady on the phone was soooo nice and professional. The service man answered all our questions, and he too was professional! "

(3,240 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS