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Ranck Plumbing, Heating & Air Conditioning
97.573182667497 100
4.9

8,856 reviews since November, 2014

Ranck Plumbing, Heating & Air Conditioning
(717) 397-2577 ยท
Lancaster, PA 17601

Consumer Review Summary

8,856 reviews since November, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ranck Plumbing, Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

74 out of 75 said yes

Q: Were we able to respond to your needs in a timely manner?

75 out of 75 said yes

Q: Did the salesperson understand and meet your needs?

75 out of 75 said yes

Q: Was the work performed to your satisfaction?

74 out of 75 said yes

Q: Was the work area left neat and clean?

75 out of 75 said yes

Q: Courtesy and professionalism of our Phone Representatives:

8,053 out of 8,651 gave 5 stars

Q: Would you use our company again and recommend us to others?

74 out of 75 said yes

Q: Timeliness in responding to your needs:

7,947 out of 8,685 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

381 out of 397 gave 5 stars

Q: Communication and follow-up from the Salesperson:

353 out of 395 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

375 out of 398 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

368 out of 396 gave 5 stars

Q: Condition of the work area after job completion:

8,085 out of 8,606 gave 5 stars

Q: How likely would you be to use our company again?

7,995 out of 8,688 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

7,710 out of 8,680 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

7,878 out of 8,266 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

7,719 out of 8,235 gave 5 stars

Q: Overall experience with the Service Technician:

7,698 out of 8,182 gave 5 stars

Q: Please rate your overall experience with our company:

7,881 out of 8,644 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Columbia, PA on Verified Purchase
"My experience was great and could not have been better. Your team was helpful in recommending the best options for what I was looking to have achieved. Start to finish, it was a very smooth operation with everyone involved being extremely professional. I had no worries with the Ranck crew on the job, thanks!"
100% rating 100 from Lancaster, PA on Verified Purchase
"I have become a big fan of Ranck. I first used the firm in late 2023 to do some plumbing projects at my house. That work was excellent, and the technicians both performed the work well and explained everything to me. I returned in mid-2024 to have a sewer line blockage removed -- again, excellent work. Then, recently, my water heater died. Of course, I called Ranck. Initially, I wanted to put in a tankless water heater, for which Ranck's salesperson gave me a quote. He then contacted the gas company to upgrade my meter, only to learn that the service in my area wouldn't support the tankless heater. A disappointment, but again -- great job by Ranck doing the legwork to find that out. We settled on a conventional water heater, and the installation (and removal of the old heater) went perfectly. During that installation, the technicians asked about my furnace and air conditioning. After discussing that with them, I decided to get service agreements with Ranck for both A/Cs and the furnace. This latest visit was the service call under those agreements. The units had not been serviced in ten years, so I expected to have to do some extra maintenance. The technicians spent quite a while at my house cleaning, tuning, and diagnosing each system. They identified several issues and explained them thoroughly; I decided to have them repair all but one (a minor item with a thermostat) on the spot. I now feel the satisfaction of knowing that these units are ready for the summer heat."
94% rating 100 from Lancaster, PA on Verified Purchase
"Our tech was nothing short of awesome. We accepted the services he offered and explained, but didn't have the actual parts to complete the job. INSTEAD of doing the AC/heater service and putting us on the list for another service call to get those items installed, he did the service to the units, then went out and got the parts he needed to complete the entire job. It would have been so easy for him to pass those installs on to another tech, or for him to come back when we could fit into the schedule, but he didn't. He truly went above and beyond what we've come to expect from "customer service" encounters. All of your techs have been nice and have educated us, but Dylan absolutely has your customers' needs front and center. I know we're old and this will sound corny, but it's refreshing to see a younger person be so dedicated to his craft."
100% rating 100 from Bird In Hand, PA on Verified Purchase
"I am a long-time customer and continue to work with you because I am confident in the company and your service. Thank you for maintaining the high quality of service and product."
97% rating 100 from Lancaster, PA on Verified Purchase
"All good as usual!"
100% rating 100 from Mount Joy, PA on Verified Purchase
"Technician Bailey was wonderful. Very pleasant, nice, and professional! "
100% rating 100 from Lancaster, PA on Verified Purchase
"Outstanding professionalism. Timely service response. Loved the utilization of the "pop-up tent" to enable staff to continue working outdoors despite the rain! Quality product in Bosch and LOVE that it meets criteria for federal tax refund. Appreciated the support with submitting rebate forms to PPL."
100% rating 100 from Lancaster, PA on Verified Purchase
"The technician Dennis was very good!"
100% rating 100 from Lancaster, PA on Verified Purchase
"We can always depend on a quick response to any issue that comes up."
100% rating 100 from Lancaster, PA on Verified Purchase
"Phone people are very nice. So are the techs."
(2,843 Remaining)