VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Rollx Vans
95.656235404017 100
4.8

1,582 reviews since June, 2006

Rollx Vans
952-890-7851 ·
Savage, MN 55378

Consumer Review Summary

1,582 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rollx Vans. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
3%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,167 out of 1,192 said yes

Q: Did the salesperson understand and meet your needs?

1,163 out of 1,191 said yes

Q: Was the salesperson knowledgeable in answering questions?

937 out of 954 said yes

Q: Did everyone return phone calls as promised?

1,305 out of 1,391 said yes

Q: Was our delivery person helpful and courteous?

44 out of 45 said yes

Q: Courtesy and professionalism of our Phone Representatives:

320 out of 374 gave 5 stars

Q: Was the vehicle delivered in a timely fashion?

889 out of 954 said yes

Q: Courtesy and professionalism of the Salesperson

176 out of 199 gave 5 stars

Q: Was all work performed to your satisfaction?

885 out of 954 said yes

Q: The Salesperson's understanding and meeting of your needs:

174 out of 200 gave 5 stars

Q: Was all the work performed to your satisfaction?

409 out of 435 said yes

Q: Knowledge and expertise of the Salesperson:

176 out of 201 gave 5 stars

Q: Communication and follow-up from the Salesperson:

161 out of 195 gave 5 stars

Q: Does the vehicle and equipment meet your needs?

926 out of 954 said yes

Q: Timeliness in delivering your vehicle:

150 out of 199 gave 5 stars

Q: Would you use Rollx Vans again and recommend us to others?

1,541 out of 1,571 said yes

Q: Courtesy and professionalism of our Delivery Representative:

178 out of 198 gave 5 stars

Q: Follow-up and communication from our Phone Representatives:

136 out of 180 gave 5 stars

Q: Courtesy and professionalism of the Technician:

162 out of 183 gave 5 stars

Q: The Technician's understanding and resolution of your needs:

160 out of 183 gave 5 stars

Q: Expertise and workmanship of the Technician:

155 out of 177 gave 5 stars

Q: Demonstration/explanation of the repair:

156 out of 182 gave 5 stars

Q: Overall experience with the Technician:

157 out of 182 gave 5 stars

Q: Overall satisfaction with the repair:

143 out of 180 gave 5 stars

Q: Please rate your overall experience with Rollx Vans:

300 out of 372 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Bozeman, MT on Verified Purchase
"Rocky was the only salesperson, of multiple contacted, who actually responded- and answered a multitude of questions to get us exactly what we needed. Thank you, Rocky and Rollx. "
100% rating 100 from Charlotte, NC on Verified Purchase
"Good. "
96% rating 100 from Camp Point, IL on Verified Purchase
"Great experience and great workmanship on the Van's. Very knowledgeable and helpful with any problems or needs of the customer. "
100% rating 100 from Houston, TX on Verified Purchase
"Our technician, Dustin, really seems to know what he is doing. Dustin rocks! "
98% rating 100 from Wauconda, IL on Verified Purchase
"Daryl the technician was great."
100% rating 100 from Eaton, CO on Verified Purchase
"Ryan, the service tech in Colorado is, quite simply, the best."
92% rating 100 from Selbyville, DE on Verified Purchase
"Bryan was very good in explaining everything I needed to know about the problem I was having. "
100% rating 100 from Las Cruces, NM on Verified Purchase
"We have been customers of Rollx Vans for more than 15 years and we have bought several vans from them. This company knows what "real customer service" is... from the time you talk with a salesman (We love Rocky) to the day your van is delivered to your front door! We love our new Chrysler Pacifica! We haven't really tried other companies, but then again, why would we? "
98% rating 100 from El Dorado, KS on Verified Purchase
"Dustin is very professional. His knowledge is deep and he demonstrates his skill sets are zeroed in to address the obvious while explaining the big picture as he verifies ahead of and behind the components being changed insuring alignments are set. Just real thorough and personal. AA++"
100% rating 100 from West Melbourne, FL on Verified Purchase
"The local Mobility dealership worked on our van for over 3 months. Each time it got worse instead of better. I finally called your office for some technical support and was cheerfully told that you had a Florida based technician who could come up here to look at the van and determine what the basic problem was. He called that afternoon and came up within about 30 minutes. It only took him about 5 minutes to locate the problem. He told me that he had the parts needed to fix it on his truck and could install it in about 15 minutes. This entirely fixed all of the problems. He was very knowledgeable and explained everything while he was fixing it. I am only sorry that I didn't start with you. I will next time. "
(446 Remaining)