Customer Reviews for Rollx Vans

Rollx Vans

4.8

1,674 reviews since June, 2006

(952) 890-7851 · rollxvans.com
Savage, MN 55378

Consumer Review Summary

1,674 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rollx Vans. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,167 out of 1,192 said yes

Q: Did the salesperson understand and meet your needs?

1,163 out of 1,191 said yes

Q: Was the salesperson knowledgeable in answering questions?

937 out of 954 said yes

Q: Did everyone return phone calls as promised?

1,365 out of 1,457 said yes

Q: Was our delivery person helpful and courteous?

44 out of 45 said yes

Q: Courtesy and professionalism of our Phone Representatives:

398 out of 465 gave 5 stars

Q: Was the vehicle delivered in a timely fashion?

889 out of 954 said yes

Q: Courtesy and professionalism of the Salesperson

232 out of 265 gave 5 stars

Q: Was all work performed to your satisfaction?

885 out of 954 said yes

Q: The Salesperson's understanding and meeting of your needs:

228 out of 266 gave 5 stars

Q: Was all the work performed to your satisfaction?

469 out of 500 said yes

Q: Knowledge and expertise of the Salesperson:

230 out of 267 gave 5 stars

Q: Communication and follow-up from the Salesperson:

215 out of 259 gave 5 stars

Q: Does the vehicle and equipment meet your needs?

926 out of 954 said yes

Q: Timeliness in delivering your vehicle:

202 out of 265 gave 5 stars

Q: Would you use Rollx Vans again and recommend us to others?

1,627 out of 1,658 said yes

Q: Courtesy and professionalism of our Delivery Representative:

234 out of 264 gave 5 stars

Q: Follow-up and communication from our Phone Representatives:

156 out of 204 gave 5 stars

Q: Courtesy and professionalism of the Technician:

187 out of 208 gave 5 stars

Q: The Technician's understanding and resolution of your needs:

185 out of 208 gave 5 stars

Q: Expertise and workmanship of the Technician:

180 out of 202 gave 5 stars

Q: Demonstration/explanation of the repair:

181 out of 207 gave 5 stars

Q: Overall experience with the Technician:

182 out of 207 gave 5 stars

Q: Overall satisfaction with the repair:

168 out of 205 gave 5 stars

Q: Please rate your overall experience with Rollx Vans:

372 out of 458 gave 5 stars

	100% rating 100 by A.R. from Bismarck, ND on 07/25/21 Verified Purchase "Salesman, Shane, was knowledgeable, patient, and attentive throughout the entire process. I very much appreciate his sticking with me through the sales process. I am almost positive most sales don't take 2+years; Shane never pushed too hard nor give up on me. Rob, my delivery technician, was wonderful. Made sure I understood my vehicle before he left. Rob had quite a time with the tie-down and my chair but didn't give up even when the elements of weather were a challenge. Jim and Brooke both helped through the financial aspect of the process. They both were attentive, knowledgeable, and patient. Huge thanks to the men and women that worked on the modifications. Without All of the Employees, my dreams would have remained just dreams. I appreciate and thank everyone. "
	96% rating 100 by T.N. from Minneapolis, MN on 04/11/21 Verified Purchase "Matt was awesome. I called Rollx number and asked if I could talk with someone about the process of a van conversion and if I could understand the process of working with Rollx and the county (waiver). They sent me to Matt and he was so EASY to talk to about the process and wasn't bothered that I didn't already secure the waiver yet. He offered for me to call whenever throughout the process for any help he could offer. He has never made me feel ignorant or dumb even when I ask really crazy questions."
	92% rating 100 by L.R. from Fort Pierce, FL on 04/09/21 Verified Purchase "Our salesperson, Ray, was outstanding! Whenever there was a slight issue he always made it be not an issue. I've recommended Rollx Vans to others."
	100% rating 100 by C.E. from Albuquerque, NM on 04/05/21 Verified Purchase "I have been dealing with Rocky for about 20 years. I have bought about 10 vehicles, maybe more."
	100% rating 100 by M.S. from Delta, AL on 03/20/21 Verified Purchase "They are so nice they even sent me some cookies and a cooler bag which is helpful as I can carry my husband's insulin in it, you do not get that from other Dealerships. It made me feel so happy. They always reply to your calls or emails so quickly I would recommend them to any Handicapped person who wants to get workmanship in the van."
	100% rating 100 by R.G. from Coon Rapids, MN on 09/23/20 Verified Purchase "It's the greatest company I have worked with. Tony is outstanding."
	98% rating 100 by J.D. from Dahlonega, GA on 09/21/20 Verified Purchase "Good experience. It took longer to get modifications completed by delivery person. Covid interfered somewhat."
	100% rating 100 by D.F. from Bristow, OK on 09/21/20 Verified Purchase "Dustin is an outstanding employee."
	92% rating 100 by K.P. from Iowa City, IA on 09/21/20 Verified Purchase "We have been Rolix Vans customers for 14 years. When anyone asks, we recommend Rolix! Excellent product and service."
	100% rating 100 by P.H. from Gainesville, FL on 09/21/20 Verified Purchase "Very satisfied."

(144 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS