VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Rollx Vans
95.635483108906 100
4.8

1,568 reviews since June, 2006

Rollx Vans
952-890-7851 ·
Savage, MN 55378

Consumer Review Summary

1,568 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rollx Vans. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
3%
3 Star
1%
2 Star
0%
1 Star
3%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,167 out of 1,192 said yes

Q: Did the salesperson understand and meet your needs?

1,163 out of 1,191 said yes

Q: Was the salesperson knowledgeable in answering questions?

937 out of 954 said yes

Q: Did everyone return phone calls as promised?

1,295 out of 1,381 said yes

Q: Was our delivery person helpful and courteous?

44 out of 45 said yes

Q: Courtesy and professionalism of our Phone Representatives:

308 out of 361 gave 5 stars

Q: Was the vehicle delivered in a timely fashion?

889 out of 954 said yes

Q: Courtesy and professionalism of the Salesperson

168 out of 189 gave 5 stars

Q: Was all work performed to your satisfaction?

885 out of 954 said yes

Q: The Salesperson's understanding and meeting of your needs:

165 out of 190 gave 5 stars

Q: Was all the work performed to your satisfaction?

399 out of 425 said yes

Q: Knowledge and expertise of the Salesperson:

167 out of 191 gave 5 stars

Q: Communication and follow-up from the Salesperson:

154 out of 185 gave 5 stars

Q: Does the vehicle and equipment meet your needs?

926 out of 954 said yes

Q: Timeliness in delivering your vehicle:

142 out of 189 gave 5 stars

Q: Would you use Rollx Vans again and recommend us to others?

1,527 out of 1,557 said yes

Q: Courtesy and professionalism of our Delivery Representative:

168 out of 188 gave 5 stars

Q: Follow-up and communication from our Phone Representatives:

133 out of 177 gave 5 stars

Q: Courtesy and professionalism of the Technician:

158 out of 179 gave 5 stars

Q: The Technician's understanding and resolution of your needs:

156 out of 179 gave 5 stars

Q: Expertise and workmanship of the Technician:

151 out of 173 gave 5 stars

Q: Demonstration/explanation of the repair:

152 out of 178 gave 5 stars

Q: Overall experience with the Technician:

153 out of 178 gave 5 stars

Q: Overall satisfaction with the repair:

139 out of 176 gave 5 stars

Q: Please rate your overall experience with Rollx Vans:

289 out of 359 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
98% rating 100 from Wauconda, IL on Verified Purchase
"Daryl the technician was great."
100% rating 100 from Eaton, CO on Verified Purchase
"Ryan, the service tech in Colorado is, quite simply, the best."
92% rating 100 from Selbyville, DE on Verified Purchase
"Bryan was very good in explaining everything I needed to know about the problem I was having. "
100% rating 100 from Las Cruces, NM on Verified Purchase
"We have been customers of Rollx Vans for more than 15 years and we have bought several vans from them. This company knows what "real customer service" is... from the time you talk with a salesman (We love Rocky) to the day your van is delivered to your front door! We love our new Chrysler Pacifica! We haven't really tried other companies, but then again, why would we? "
98% rating 100 from El Dorado, KS on Verified Purchase
"Dustin is very professional. His knowledge is deep and he demonstrates his skill sets are zeroed in to address the obvious while explaining the big picture as he verifies ahead of and behind the components being changed insuring alignments are set. Just real thorough and personal. AA++"
100% rating 100 from West Melbourne, FL on Verified Purchase
"The local Mobility dealership worked on our van for over 3 months. Each time it got worse instead of better. I finally called your office for some technical support and was cheerfully told that you had a Florida based technician who could come up here to look at the van and determine what the basic problem was. He called that afternoon and came up within about 30 minutes. It only took him about 5 minutes to locate the problem. He told me that he had the parts needed to fix it on his truck and could install it in about 15 minutes. This entirely fixed all of the problems. He was very knowledgeable and explained everything while he was fixing it. I am only sorry that I didn't start with you. I will next time. "
100% rating 100 from Everett, WA on Verified Purchase
"We are enjoying our new van. We had a great experience with Ron (the technician) during the delivery. He was super patient as we became familiar with the items new to us. He is a neat person. Matt and Jim (in finance) have also been a pleasure to work with. It was great to purchase a vehicle with no pressure about extras. I am a fan of Rollx. I still can not get over the delivery option to not keep our van if it wasn't what I wanted. That put me at ease to shop with you as I live on the west coast. "
96% rating 100 from Waynesboro, VA on Verified Purchase
"Marty, Travis, Tom, and Becky were all amazing. Great group effort. I am willing to do a testimonial anytime."
100% rating 100 from Saint Cloud, MN on Verified Purchase
"I've been a Rollx van owner for nearly thirty years and have always been impressed with my experience with your company. Mike is exceptional and my main reason for choosing Rollx Van to purchase my vehicles. From Mike on down, the people I've worked with have always been kind, friendly and eager to accommodate my needs. I confidently recommend Rollx Vans to all in need of adapted vehicles."
100% rating 100 from Columbus, OH on Verified Purchase
"My rear entry power ramp works great. It will be so good to be able to remote start my van and open the ramp from inside my warm home before dashing out into the cold and loading up a wheelchair. I can close the ramp from the warm inside of my van. Thank you again. The cookies were delicious. The carry bag is now an in-case bag with medical supplies to grab and go."
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