VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Rusk Heating & Cooling
98.615690910222 100
5

2,435 reviews since June, 2006

Rusk Heating & Cooling
0-4040 ·
Covington, KY 41011

Consumer Review Summary

2,435 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,416 out of 2,433 said yes

Q: Were we able to respond to your needs in a timely manner?

2,415 out of 2,432 said yes

Q: Did the salesperson understand and meet your needs?

1,195 out of 1,202 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Did the technician understand and meet your needs?

1,201 out of 1,223 said yes

Q: Was the work performed to your satisfaction?

2,376 out of 2,416 said yes

Q: Was the work area left neat and clean?

2,411 out of 2,427 said yes

Q: Would you use our company again and recommend us to others?

2,393 out of 2,410 said yes

Q: Please rate your overall experience with our company:

1,272 out of 1,514 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Cincinnati, OH on Verified Purchase
"You render reliable service. "
100% rating 100 from Loveland, OH on Verified Purchase
"I would keep this crew around many years. This is hard to come by having everyone working together. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"Performed excellent service for me on a number of projects this year, not just HVAC maintenance and service, but a couple of special projects. Went the 'extra mile' to ensure that a high quality of work was done and that the details were an accurate and careful assessment made. A couple of visits were made to review one particular matter to ensure that the service was handled correctly and the correct materials ordered. Cooperation with another contractor working in my home on one of the special projects was especially good and appreciated by that contractor, someone who deals with numerous subcontractors and thought highly of Rusk's work and people."
100% rating 100 from Fort Mitchell, KY on Verified Purchase
"We couldn't have been more pleased. We received immediate response by Steve when the furnace was making a noise. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"Our 27-year-old furnace needed help, and the serviceman gave us the option to repair or replace the furnace, and we chose to replace. He and his truck were clean and presentable. Same with the installers who left our laundry room (where the furnace is) cleaner than it had ever been! Very impressed with the furnace, but especially the people who work for Rusk. We had visits from the serviceman, the salesman and the installers, and they all came at their scheduled times. Thank you."
100% rating 100 from Ludlow, KY on Verified Purchase
"Excellent as usual. Wouldn't go anywhere else, ever. "
100% rating 100 from Florence, KY on Verified Purchase
"Installers were friendly, knowledgeable. They put up with me constantly watching over their shoulder."
100% rating 100 from Cincinnati, OH on Verified Purchase
"Thank you- yet again. "
100% rating 100 from Cincinnati, OH on Verified Purchase
"Great service, appreciate reliability. A+, 5 stars!!! "
100% rating 100 from California, KY on Verified Purchase
"Thank you for superior service. We enjoyed meeting you. Our technician, Steve, was fabulous!! "
(945 Remaining)