98.749096354436 100
5

2,910 reviews since June, 2006

Rusk Heating & Cooling
(859) 405-0414 ยท
Covington, KY 41017

Consumer Review Summary

2,910 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,890 out of 2,908 said yes

Q: Were we able to respond to your needs in a timely manner?

2,888 out of 2,907 said yes

Q: Did the salesperson understand and meet your needs?

1,653 out of 1,663 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Was the work performed to your satisfaction?

2,843 out of 2,886 said yes

Q: Was the work area left neat and clean?

2,873 out of 2,893 said yes

Q: Would you use our company again and recommend us to others?

2,866 out of 2,883 said yes

Q: Please rate your overall experience with our company:

1,716 out of 1,980 gave 5 stars