Customer Reviews for Rusk Heating & Cooling

Rusk Heating & Cooling

2,552 reviews since June, 2006

859-405-0414 · rusk4040.com
Covington, KY 41011

Consumer Review Summary

2,552 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,532 out of 2,550 said yes

Q: Were we able to respond to your needs in a timely manner?

2,532 out of 2,549 said yes

Q: Did the salesperson understand and meet your needs?

1,302 out of 1,310 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the work performed to your satisfaction?

2,491 out of 2,532 said yes

Q: Was the work area left neat and clean?

2,527 out of 2,544 said yes

Q: Would you use our company again and recommend us to others?

2,509 out of 2,526 said yes

Q: Please rate your overall experience with our company:

1,379 out of 1,629 gave 5 stars

	100% rating 100 by J.J. from Elsmere, KY on 07/11/20 Verified Purchase "Technician was very knowledgeable. He answered all questions that were asked. Phenomenal job."
	100% rating 100 by S.S. from Erlanger, KY on 07/08/20 Verified Purchase "Thank you for the lunch box and cookies."
	100% rating 100 by E.H. from Alexandria, KY on 06/15/20 Verified Purchase "Very professional company from beginning to completion. "
	100% rating 100 by B.M. from Fort Mitchell, KY on 06/05/20 Verified Purchase "Trusted. Confidence in the company and its staff. "
	100% rating 100 by W.B. from Covington, KY on 05/09/20 Verified Purchase "All of your employees were extremely professional. They always show up on time!"
	100% rating 100 by A.W. from Erlanger, KY on 05/07/20 Verified Purchase "We are very pleased with our new air conditioner and how quickly the work was able to be completed after we placed our order. Both guys (Chris and can't recall the 2nd gentleman's name) were friendly and courteous. Thanks!"
	100% rating 100 by D.M. from Covington, KY on 05/06/20 Verified Purchase "The installation technician was quick and cleaned up their trash."
	100% rating 100 by J.S. from Petersburg, KY on 04/22/20 Verified Purchase "Service is what sold me on your company. One hour after I called, you were at my house."
	100% rating 100 by R.F. from Elsmere, KY on 03/30/20 Verified Purchase "We have been customers for 58 years. Rusk has done all the heating and cooling work in both of our houses."
	100% rating 100 by L.B. from Cincinnati, OH on 02/14/20 Verified Purchase "Awesome experience."

(138 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS