98.745468669083 100
5

2,902 reviews since June, 2006

Rusk Heating & Cooling
(859) 405-0414 ยท
Covington, KY 41017

Consumer Review Summary

2,902 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,882 out of 2,900 said yes

Q: Were we able to respond to your needs in a timely manner?

2,880 out of 2,899 said yes

Q: Did the salesperson understand and meet your needs?

1,645 out of 1,655 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Was the work performed to your satisfaction?

2,835 out of 2,878 said yes

Q: Was the work area left neat and clean?

2,865 out of 2,885 said yes

Q: Would you use our company again and recommend us to others?

2,858 out of 2,875 said yes

Q: Please rate your overall experience with our company:

1,708 out of 1,972 gave 5 stars