98.589858505666 100
5

2,370 reviews since June, 2006

Rusk Heating & Cooling
0-4040 ·
Covington, KY 41011

Consumer Review Summary

2,370 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,351 out of 2,368 said yes

Q: Were we able to respond to your needs in a timely manner?

2,350 out of 2,367 said yes

Q: Did the salesperson understand and meet your needs?

1,131 out of 1,138 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Did the technician understand and meet your needs?

1,200 out of 1,222 said yes

Q: Was the work performed to your satisfaction?

2,311 out of 2,351 said yes

Q: Was the work area left neat and clean?

2,347 out of 2,362 said yes

Q: Would you use our company again and recommend us to others?

2,328 out of 2,345 said yes

Q: Please rate your overall experience with our company:

1,212 out of 1,450 gave 5 stars