VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Rusk Heating & Cooling
98.660166968299 100
5

2,587 reviews since June, 2006

Rusk Heating & Cooling
(859) 405-0414 ·
Covington, KY 41011

Consumer Review Summary

2,587 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,567 out of 2,585 said yes

Q: Were we able to respond to your needs in a timely manner?

2,567 out of 2,584 said yes

Q: Did the salesperson understand and meet your needs?

1,336 out of 1,344 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the work performed to your satisfaction?

2,526 out of 2,567 said yes

Q: Was the work area left neat and clean?

2,561 out of 2,578 said yes

Q: Would you use our company again and recommend us to others?

2,544 out of 2,561 said yes

Q: Please rate your overall experience with our company:

1,413 out of 1,664 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Cincinnati, OH on Verified Purchase
"Nick and Keith were very professional and did a great job!"
100% rating 100 from Florence, KY on Verified Purchase
"Steve and staff are the top tier in the HVAC industry. We are totally pleased with the product recommendation, communication, installation, and follow-up. First Class every step of the way!"
100% rating 100 from Montgomery, OH on Verified Purchase
"We are very happy with our experience. The technicians are great."
100% rating 100 from Crestview Hills, KY on Verified Purchase
"Thank you for your work- my sister has noticed a "big difference"."
100% rating 100 from Erlanger, KY on Verified Purchase
"Everything went very well."
100% rating 100 from Crestview Hills, KY on Verified Purchase
"Steve was extremely knowledgeable and responded swiftly to our concerns."
100% rating 100 from Florence, KY on Verified Purchase
"Thank you for the present. That was very thoughtful. We enjoy working with you."
100% rating 100 from Cincinnati, OH on Verified Purchase
"Great company. Great service."
100% rating 100 from Cincinnati, OH on Verified Purchase
"I was impressed right from the start talking to Pete on the phone - and his evaluation of what needed to be done. Everything was completely explained, and no push to buy more than I need. The workers were very nice and courteous - also explained everything and seemed to take great pride in their work. I was very pleased with the entire experience and have already told people how great Rusk is! It was unnecessary, but I did enjoy the thank you gift!"
100% rating 100 from Covington, KY on Verified Purchase
"They did a very professional job. I have used Rusk for years."
(158 Remaining)