98.73736057542 100
5

2,884 reviews since June, 2006

Rusk Heating & Cooling
(859) 405-0414 ยท
Covington, KY 41017

Consumer Review Summary

2,884 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,864 out of 2,882 said yes

Q: Were we able to respond to your needs in a timely manner?

2,862 out of 2,881 said yes

Q: Did the salesperson understand and meet your needs?

1,627 out of 1,637 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Was the work performed to your satisfaction?

2,817 out of 2,860 said yes

Q: Was the work area left neat and clean?

2,848 out of 2,868 said yes

Q: Would you use our company again and recommend us to others?

2,840 out of 2,857 said yes

Q: Please rate your overall experience with our company:

1,691 out of 1,955 gave 5 stars