98.735977041482 100
5

2,881 reviews since June, 2006

Rusk Heating & Cooling
(859) 405-0414 ยท
Covington, KY 41017

Consumer Review Summary

2,881 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,861 out of 2,879 said yes

Q: Were we able to respond to your needs in a timely manner?

2,859 out of 2,878 said yes

Q: Did the salesperson understand and meet your needs?

1,624 out of 1,634 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Was the work performed to your satisfaction?

2,814 out of 2,857 said yes

Q: Was the work area left neat and clean?

2,845 out of 2,865 said yes

Q: Would you use our company again and recommend us to others?

2,837 out of 2,854 said yes

Q: Please rate your overall experience with our company:

1,688 out of 1,952 gave 5 stars