Customer Reviews for Rusk Heating & Cooling

Rusk Heating & Cooling

2,876 reviews since June, 2006

(859) 405-0414 · rusk4040.com
Covington, KY 41017

Consumer Review Summary

2,876 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,856 out of 2,874 said yes

Q: Were we able to respond to your needs in a timely manner?

2,854 out of 2,873 said yes

Q: Did the salesperson understand and meet your needs?

1,619 out of 1,629 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Was the work performed to your satisfaction?

2,809 out of 2,852 said yes

Q: Was the work area left neat and clean?

2,841 out of 2,861 said yes

Q: Would you use our company again and recommend us to others?

2,832 out of 2,849 said yes

Q: Please rate your overall experience with our company:

1,683 out of 1,947 gave 5 stars

	100% rating 100 by S.I. from Cincinnati, OH on 03/27/25 Verified Purchase "The gentleman who owns the company is so very caring, exceptional person. Thank you!"
	100% rating 100 by C.G. from Independence, KY on 03/02/25 Verified Purchase "We have been using Rusk for 55 years and we would NOT use anyone else."
	100% rating 100 by G.H. from Cold Spring, KY on 02/21/25 Verified Purchase "Always reliable and excellent service all the way around."
	100% rating 100 by J.B. from Cincinnati, OH on 02/18/25 Verified Purchase "Rusk has been our HVAC go-to for many years. This time, we were especially impressed by the nice installation. Pretty good cookies, too."
	100% rating 100 by K.T. from Ft Mitchell, KY on 02/08/25 Verified Purchase "Rusk put in two furnaces for me- an old house and new condo.. great service and immediate attention!"
	100% rating 100 by C.J. from Florence, KY on 02/04/25 Verified Purchase "Great work! Timely, reasonable prices, excellent communication. "
	100% rating 100 by J.L. from Cincinnati, OH on 01/09/25 Verified Purchase "Thank you. Excellent service. We are happy with our new furnace."
	100% rating 100 by P.L. from Cincinnati, OH on 11/24/24 Verified Purchase "We have relied on Rusk for years because of their expertise, reliability, and ethics."
	100% rating 100 by D.E. from Florence, KY on 11/12/24 Verified Purchase "Awesome company to deal with. Everyone was so nice and explained everything in an understandable way."
	100% rating 100 by L.N. from Florence, KY on 10/02/24 Verified Purchase "I knew you were reputable through my brother. He worked for you and I know he is very trustworthy. The salesmen were phenomenal."

(272 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS