Customer Reviews for Rusk Heating & Cooling

Rusk Heating & Cooling

2,877 reviews since June, 2006

(859) 405-0414 · rusk4040.com
Covington, KY 41017

Consumer Review Summary

2,877 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,857 out of 2,875 said yes

Q: Were we able to respond to your needs in a timely manner?

2,855 out of 2,874 said yes

Q: Did the salesperson understand and meet your needs?

1,620 out of 1,630 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Was the work performed to your satisfaction?

2,810 out of 2,853 said yes

Q: Was the work area left neat and clean?

2,841 out of 2,861 said yes

Q: Would you use our company again and recommend us to others?

2,833 out of 2,850 said yes

Q: Please rate your overall experience with our company:

1,684 out of 1,948 gave 5 stars

	100% rating 100 by D.M. from Fort Thomas, KY on 05/13/25 Verified Purchase "I never even consider another company. You always live up to our expectations!"
	100% rating 100 by S.I. from Cincinnati, OH on 03/27/25 Verified Purchase "The gentleman who owns the company is so very caring, exceptional person. Thank you!"
	100% rating 100 by C.G. from Independence, KY on 03/02/25 Verified Purchase "We have been using Rusk for 55 years and we would NOT use anyone else."
	100% rating 100 by G.H. from Cold Spring, KY on 02/21/25 Verified Purchase "Always reliable and excellent service all the way around."
	100% rating 100 by J.B. from Cincinnati, OH on 02/18/25 Verified Purchase "Rusk has been our HVAC go-to for many years. This time, we were especially impressed by the nice installation. Pretty good cookies, too."
	100% rating 100 by K.T. from Ft Mitchell, KY on 02/08/25 Verified Purchase "Rusk put in two furnaces for me- an old house and new condo.. great service and immediate attention!"
	100% rating 100 by C.J. from Florence, KY on 02/04/25 Verified Purchase "Great work! Timely, reasonable prices, excellent communication. "
	100% rating 100 by J.L. from Cincinnati, OH on 01/09/25 Verified Purchase "Thank you. Excellent service. We are happy with our new furnace."
	100% rating 100 by P.L. from Cincinnati, OH on 11/24/24 Verified Purchase "We have relied on Rusk for years because of their expertise, reliability, and ethics."
	100% rating 100 by D.E. from Florence, KY on 11/12/24 Verified Purchase "Awesome company to deal with. Everyone was so nice and explained everything in an understandable way."

(273 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS