VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Rusk Heating & Cooling
98.60745546918 100
5

2,473 reviews since June, 2006

Rusk Heating & Cooling
0-4040 ·
Covington, KY 41011

Consumer Review Summary

2,473 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,453 out of 2,471 said yes

Q: Were we able to respond to your needs in a timely manner?

2,453 out of 2,470 said yes

Q: Did the salesperson understand and meet your needs?

1,232 out of 1,240 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Did the technician understand and meet your needs?

1,201 out of 1,223 said yes

Q: Was the work performed to your satisfaction?

2,414 out of 2,454 said yes

Q: Was the work area left neat and clean?

2,448 out of 2,465 said yes

Q: Would you use our company again and recommend us to others?

2,430 out of 2,447 said yes

Q: Please rate your overall experience with our company:

1,304 out of 1,551 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Cincinnati, OH on Verified Purchase
"Rusk represents the gold standard for the service they provided. This was a huge job requiring much planning. Superb staff on all levels."
100% rating 100 from Blue Ash, OH on Verified Purchase
"Rusk did a fine job!"
100% rating 100 from Fort Thomas, KY on Verified Purchase
"Steve was very informative and kind and very efficient."
100% rating 100 from Ft Wright, KY on Verified Purchase
"Great job. Steve was very knowledgeable and professional."
100% rating 100 from Ludlow, KY on Verified Purchase
"Great experience -- very professional and answered all questions. "
100% rating 100 from Loveland, OH on Verified Purchase
"My experience with your company was outstanding. The level of knowledge of my salesperson made my home heating better than it has ever been. "
100% rating 100 from Florence, KY on Verified Purchase
"My father was a life long customer and I am too!"
100% rating 100 from Cincinnati, OH on Verified Purchase
"I was a very pleased with service. "
100% rating 100 from Highland Heights, KY on Verified Purchase
"Totally satisfied. Had called hoping for repair, ended up needing replacement. Called on a Friday morn, the man arrived the same day, had a new unit installed Monday. I couldn't have asked for better. Thank you."
100% rating 100 from Crescent Springs, KY on Verified Purchase
"Very satisfied with work. "
(960 Remaining)