Customer Reviews for Rusk Heating & Cooling

Rusk Heating & Cooling

2,884 reviews since June, 2006

(859) 405-0414 · rusk4040.com
Covington, KY 41017

Consumer Review Summary

2,884 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,864 out of 2,882 said yes

Q: Were we able to respond to your needs in a timely manner?

2,862 out of 2,881 said yes

Q: Did the salesperson understand and meet your needs?

1,627 out of 1,637 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Was the work performed to your satisfaction?

2,817 out of 2,860 said yes

Q: Was the work area left neat and clean?

2,848 out of 2,868 said yes

Q: Would you use our company again and recommend us to others?

2,840 out of 2,857 said yes

Q: Please rate your overall experience with our company:

1,691 out of 1,955 gave 5 stars

	100% rating 100 by M.R. from Edgewood, KY on 06/26/25 Verified Purchase "We have been dealing with Rusk for over 30 years. We have been very satisfied every time they come."
	100% rating 100 by R.S. from Cincinnati, OH on 06/25/25 Verified Purchase "Steve, the staff and the service people are always courteous and helpful."
	100% rating 100 by D.M. from Fort Thomas, KY on 05/13/25 Verified Purchase "I never even consider another company. You always live up to our expectations!"
	100% rating 100 by S.I. from Cincinnati, OH on 03/27/25 Verified Purchase "The gentleman who owns the company is so very caring, exceptional person. Thank you!"
	100% rating 100 by C.G. from Independence, KY on 03/02/25 Verified Purchase "We have been using Rusk for 55 years and we would NOT use anyone else."
	100% rating 100 by G.H. from Cold Spring, KY on 02/21/25 Verified Purchase "Always reliable and excellent service all the way around."
	100% rating 100 by J.B. from Cincinnati, OH on 02/18/25 Verified Purchase "Rusk has been our HVAC go-to for many years. This time, we were especially impressed by the nice installation. Pretty good cookies, too."
	100% rating 100 by K.T. from Ft Mitchell, KY on 02/08/25 Verified Purchase "Rusk put in two furnaces for me- an old house and new condo.. great service and immediate attention!"
	100% rating 100 by C.J. from Florence, KY on 02/04/25 Verified Purchase "Great work! Timely, reasonable prices, excellent communication. "
	100% rating 100 by J.L. from Cincinnati, OH on 01/09/25 Verified Purchase "Thank you. Excellent service. We are happy with our new furnace."

(275 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS