98.596235502884 100
5

2,393 reviews since June, 2006

Rusk Heating & Cooling
0-4040 ·
Covington, KY 41011

Consumer Review Summary

2,393 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,374 out of 2,391 said yes

Q: Were we able to respond to your needs in a timely manner?

2,373 out of 2,390 said yes

Q: Did the salesperson understand and meet your needs?

1,153 out of 1,160 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Did the technician understand and meet your needs?

1,201 out of 1,223 said yes

Q: Was the work performed to your satisfaction?

2,334 out of 2,374 said yes

Q: Was the work area left neat and clean?

2,369 out of 2,385 said yes

Q: Would you use our company again and recommend us to others?

2,351 out of 2,368 said yes

Q: Please rate your overall experience with our company:

1,233 out of 1,472 gave 5 stars