VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Rusk Heating & Cooling
98.749096354436 100
5

2,910 reviews since June, 2006

Rusk Heating & Cooling
(859) 405-0414 ยท
Covington, KY 41017

Consumer Review Summary

2,910 reviews since June, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rusk Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,890 out of 2,908 said yes

Q: Were we able to respond to your needs in a timely manner?

2,888 out of 2,907 said yes

Q: Did the salesperson understand and meet your needs?

1,653 out of 1,663 said yes

Q: Did the technician understand and meet your needs?

1,208 out of 1,230 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

16 out of 16 said yes

Q: Was the work performed to your satisfaction?

2,843 out of 2,886 said yes

Q: Was the work area left neat and clean?

2,873 out of 2,893 said yes

Q: Would you use our company again and recommend us to others?

2,866 out of 2,883 said yes

Q: Please rate your overall experience with our company:

1,716 out of 1,980 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Cincinnati, OH on Verified Purchase
"Excellent experience all around!"
100% rating 100 from Alexandria, KY on Verified Purchase
"Rusk is the best in the business. Our HVAC stopped working during the hottest part of the summer, and they were at my house that afternoon. Our unit was almost 20 years old. The service technician explained the issue and helped get a salesperson out to our house the same day. We had our new unit installed three days later. From the technician, to the salesperson, to the installers, we were treated great! Excellent service! Will always recommend Rusk to my family and friends!"
100% rating 100 from Batavia, OH on Verified Purchase
"Everyone was so helpful and pleasant. I can feel and see a difference in how the air is working--so much better."
100% rating 100 from Ludlow, KY on Verified Purchase
"The salesperson was extremely helpful and worked with us to get the best product for the best price. The two service installers were courteous, good-humored, knowledgeable, and professional. They cleaned up everything before leaving. "
100% rating 100 from Erlanger, KY on Verified Purchase
"We only use Rusk. Reliable. On time. Courteous."
100% rating 100 from Montgomery, OH on Verified Purchase
"Your installers of my 2 new mini-split, ductless air conditioners were wonderful, polite, dedicated, and hardworking. I needed a slight correction to one of the units. You sent a technician out right away, who corrected it in no time. This technician was very helpful and very accomplished with the mechanics of our installation. My husband and I loved getting to know him."
100% rating 100 from Villa Hills, KY on Verified Purchase
"We have been customers for years! The service has always been top of the line, which is why we keep coming back. Thanks."
100% rating 100 from Edgewood, KY on Verified Purchase
"We have been dealing with Rusk for over 30 years. We have been very satisfied every time they come."
100% rating 100 from Cincinnati, OH on Verified Purchase
"Steve, the staff and the service people are always courteous and helpful."
100% rating 100 from Fort Thomas, KY on Verified Purchase
"I never even consider another company. You always live up to our expectations!"
(282 Remaining)