4.9
422 reviews since December, 2015
Consumer Review Summary
422 reviews since December, 2015
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Mims Heating & Air. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
396 out of 420 gave 5 stars
Q: Timeliness in responding to your needs:
390 out of 422 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
399 out of 419 gave 5 stars
Q: Communication and follow-up from the Salesperson:
377 out of 415 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
393 out of 419 gave 5 stars
Q: Condition of the work area after job completion:
382 out of 421 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
250 out of 266 gave 5 stars
Q: How likely would you be to use our company again?
401 out of 417 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
2 out of 2 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
397 out of 418 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
2 out of 2 gave 5 stars
Q: Overall experience with the Service Technician:
2 out of 2 gave 5 stars
Q: Please rate your overall experience with our company:
398 out of 416 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS