4.9
407 reviews since December, 2015
Consumer Review Summary
407 reviews since December, 2015
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Mims Heating & Air. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
384 out of 405 gave 5 stars
Q: Timeliness in responding to your needs:
378 out of 407 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
386 out of 404 gave 5 stars
Q: Communication and follow-up from the Salesperson:
365 out of 400 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
380 out of 404 gave 5 stars
Q: Condition of the work area after job completion:
369 out of 406 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
237 out of 251 gave 5 stars
Q: How likely would you be to use our company again?
390 out of 402 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
2 out of 2 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
387 out of 403 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
2 out of 2 gave 5 stars
Q: Overall experience with the Service Technician:
2 out of 2 gave 5 stars
Q: Please rate your overall experience with our company:
387 out of 401 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS