Customer Reviews for Bob Mims Heating & Air

Bob Mims Heating & Air

4.9

485 reviews since December, 2015

bobmims.com
Staten Island, NY 10309-0025

Consumer Review Summary

485 reviews since December, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Mims Heating & Air. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

456 out of 482 gave 5 stars

Q: Timeliness in responding to your needs:

449 out of 483 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

459 out of 482 gave 5 stars

Q: Communication and follow-up from the Salesperson:

435 out of 478 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

456 out of 482 gave 5 stars

Q: Condition of the work area after job completion:

443 out of 483 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

313 out of 329 gave 5 stars

Q: How likely would you be to use our company again?

460 out of 480 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2 out of 2 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

455 out of 481 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2 out of 2 gave 5 stars

Q: Overall experience with the Service Technician:

2 out of 2 gave 5 stars

Q: Please rate your overall experience with our company:

454 out of 478 gave 5 stars

	100% rating 100 by L.H. from Staten Island, NY on 05/13/26 Verified Purchase "Right from my initial phone call to the customer service number, everyone was extremely responsive and courteous. George was great to deal with, and I was astonished by how fast I got an appointment and the work got scheduled once I decided to move forward. The entire installation Team was also very courteous and professional."
	100% rating 100 by H.G. from Staten Island, NY on 05/02/26 Verified Purchase "George was Great! He is a true asset to your company. Everyone was also great, but George was an A+!"
	100% rating 100 by A.S. from Staten Island, NY on 05/01/26 Verified Purchase "Excellent installation team!"
	98% rating 100 by S.S. from Staten Island, NY on 04/14/26 Verified Purchase "Bob Mims H&AC is the best - always there for me - my new installation is perfect thanks to their great, knowledgeable, and professional staff."
	100% rating 100 by M.A. from Staten Island, NY on 03/31/26 Verified Purchase "It was wonderful, and I am asking them to come and replace the A/C once I'm ready! "
	100% rating 100 by D.V. from Staten Island, NY on 02/21/26 Verified Purchase "I’ve tried other companies, and I have gotten some lousy service. Bob Mims lives up to their reputation."
	100% rating 100 by F.S. from Staten Island, NY on 12/26/25 Verified Purchase "Everyone was great, thank you, and Happy Holidays! "
	100% rating 100 by J.D. from Staten Island, NY on 12/23/25 Verified Purchase "Glen, the salesman, was so helpful and knowledgeable. Rich and Jay did an excellent job installing my new furnace and water heater. Also, they were very neat and clean."
	100% rating 100 by R.C. from Staten Island, NY on 11/24/25 Verified Purchase "We were very impressed with how quickly we could schedule an appointment and have the work completed. Everyone was friendly and professional—from the woman who booked our appointment to Rob, our sales representative, and the service technicians. It was a pleasure working with your company, and we’ll gladly recommend you to our family and friends."
	100% rating 100 by E.D. from Staten Island, NY on 11/08/25 Verified Purchase "The entire team was very professional. I had no problem with the installation and follow-up. "

(204 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS