Customer Reviews for Bob Mims Heating & Air

Bob Mims Heating & Air

4.9

404 reviews since December, 2015

bobmims.com
Staten Island, NY 10309-0025

Consumer Review Summary

404 reviews since December, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Mims Heating & Air. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

381 out of 402 gave 5 stars

Q: Timeliness in responding to your needs:

375 out of 404 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

383 out of 401 gave 5 stars

Q: Communication and follow-up from the Salesperson:

362 out of 397 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

377 out of 401 gave 5 stars

Q: Condition of the work area after job completion:

366 out of 403 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

234 out of 248 gave 5 stars

Q: How likely would you be to use our company again?

387 out of 399 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2 out of 2 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

384 out of 400 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2 out of 2 gave 5 stars

Q: Overall experience with the Service Technician:

2 out of 2 gave 5 stars

Q: Please rate your overall experience with our company:

384 out of 398 gave 5 stars

	100% rating 100 by K.R. from Staten Island, NY on 02/17/25 Verified Purchase "Fast, reliable service! "
	100% rating 100 by P.G. from Staten Island, NY on 12/11/24 Verified Purchase "The team gave great service. Thank you very much."
	100% rating 100 by F.G. from Staten Island, NY on 10/23/24 Verified Purchase "Been with Mims for over 60 years. Excellent company."
	100% rating 100 by P.K. from Staten Island, NY on 10/02/24 Verified Purchase "I have been a customer fro over 20 years and Bob Mims has always been there when I needed them."
	100% rating 100 by R.R. from Staten Island, NY on 10/01/24 Verified Purchase "Our salesperson came to our house to offer what was available. Stood behind everything that was offered. And yes the thank you gift was very nice. "
	100% rating 100 by R.G. from Staten Island, NY on 09/14/24 Verified Purchase "I’ve had Bob Mims for 16 years now. They always have been dependable and very reliable. I’m so grateful for them. "
	100% rating 100 by M. from Staten Island, NY on 09/12/24 Verified Purchase "Overall a great experience with the installment team. The supervisor “Gentleman that set up the job” was very helpful, knowledgeable, and courteous. "
	100% rating 100 by M.S. from Staten Island, NY on 09/11/24 Verified Purchase "I'm very pleased and already started sharing my experience. Thank you."
	82% rating 100 by A.S. from Staten Island, NY on 09/01/24 Verified Purchase "Reputable men and the clean up was perfect."
	100% rating 100 by T.A. from Staten Island, NY on 08/25/24 Verified Purchase "Courteous employees! Respectful, knowledgeable, and experienced. Superior products."

(179 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS