4.9
329 reviews since April, 2013
Consumer Review Summary
329 reviews since April, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Royal Class Service. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
239 out of 239 said yes
Q: Were we able to respond to your needs in a timely manner?
238 out of 238 said yes
Q: Did the salesperson understand and meet your needs?
215 out of 215 said yes
Q: Did the technician understand and meet your needs?
23 out of 23 said yes
Q: Was the work performed to your satisfaction?
227 out of 238 said yes
Q: Was the work area left neat and clean?
238 out of 239 said yes
Q: Courtesy and professionalism of our Phone Representatives:
75 out of 88 gave 5 stars
Q: Would you use our company again and recommend us to others?
236 out of 237 said yes
Q: Timeliness in responding to your needs:
79 out of 89 gave 5 stars
Q: Please rate your overall experience with our company:
286 out of 309 gave 5 stars
Q: Condition of the work area after job completion:
80 out of 87 gave 5 stars
Q: How likely would you be to use our company again?
74 out of 90 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
72 out of 88 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
83 out of 88 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
81 out of 87 gave 5 stars
Q: Overall experience with the Service Technician:
81 out of 87 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS