VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Royal Class Service
97.631795716639 100
4.9

327 reviews since April, 2013

Royal Class Service
(845) 569-1299 ·
New Windsor, NY 12553

Consumer Review Summary

327 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Royal Class Service. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

237 out of 237 said yes

Q: Were we able to respond to your needs in a timely manner?

236 out of 236 said yes

Q: Did the salesperson understand and meet your needs?

214 out of 214 said yes

Q: Did the technician understand and meet your needs?

22 out of 22 said yes

Q: Was the work performed to your satisfaction?

225 out of 236 said yes

Q: Was the work area left neat and clean?

236 out of 237 said yes

Q: Courtesy and professionalism of our Phone Representatives:

75 out of 88 gave 5 stars

Q: Would you use our company again and recommend us to others?

234 out of 235 said yes

Q: Timeliness in responding to your needs:

79 out of 89 gave 5 stars

Q: Please rate your overall experience with our company:

284 out of 307 gave 5 stars

Q: Condition of the work area after job completion:

80 out of 87 gave 5 stars

Q: How likely would you be to use our company again?

74 out of 90 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

72 out of 88 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

83 out of 88 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

81 out of 87 gave 5 stars

Q: Overall experience with the Service Technician:

81 out of 87 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Newburgh, NY on Verified Purchase
"A very professional company with excellent employees!"
100% rating 100 from New Windsor, NY on Verified Purchase
"From the moment I set up an appointment to the time my AC install was done, it was a wonderful experience. The original tech that came out was honest about not being able to fix my 35-year-old AC, then Billy the salesman was amazing. I was on vacation, so he communicated with me via text and kept me updated the whole way. I know that I’ll keep coming back! "
100% rating 100 from Cornwall, NY on Verified Purchase
"Satisfied customer! "
100% rating 100 from Newburgh, NY on Verified Purchase
"As always, you responded immediately, even for this most recent non-emergency water heater replacement. Craig, your service expert, couldn't have been more professional or courteous. The entire experience from the phone call to Scott to arrange service through Craig's timely completion of the work was a pleasure. Thank you, Royal Class, for striving for excellence. You succeed on all counts!"
100% rating 100 from New Paltz, NY on Verified Purchase
"Very thorough and professional!"
100% rating 100 from Newburgh, NY on Verified Purchase
"We have had the best experience with them. From start to finish, they were available for any and all questions, and they helped us find and execute the perfect solution for our problems and needs. The work they provided us with resulted in us being extremely happy customers who can confidently recommend them."
100% rating 100 from New Windsor, NY on Verified Purchase
"We have purchased 1 furnace, 2 AC units, and 2 water heaters over the years from you, and the technicians have always been courteous, professional, and knowledgeable. It’s nice to have a long-term relationship with a company and people you can trust. Thank you for being that company. "
100% rating 100 from Monroe, NY on Verified Purchase
"Wonderful all-around service. Very professional and very friendly."
100% rating 100 from Poughkeepsie, NY on Verified Purchase
"As always, another great job done by experienced and professional people."
100% rating 100 from Cornwall Hdsn, NY on Verified Purchase
"From beginning to end our experience with Royal Class Service was exceptional. Our first impression was with David. He was on time for our appointment and he was courteous and concise. On the day of our installation, we got to meet Dan, Dylan, and Justin. They were all very professional and explained everything they would be doing. They donned and doffed their footwear throughout the day keeping our home neat and clean along the way. After everything was installed and it was time to say farewell Dan requested to take a picture of our family Golden Retriever as they became buddies. We highly recommend Royal Class Service for your home needs as we had an amazing experience. "
(127 Remaining)