VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Royal Class Service
97.539922313336 100
4.9

311 reviews since April, 2013

Royal Class Service
(845) 569-1299 ·
New Windsor, NY 12553

Consumer Review Summary

311 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Royal Class Service. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

221 out of 221 said yes

Q: Were we able to respond to your needs in a timely manner?

220 out of 220 said yes

Q: Did the salesperson understand and meet your needs?

202 out of 202 said yes

Q: Did the technician understand and meet your needs?

18 out of 18 said yes

Q: Was the work performed to your satisfaction?

209 out of 220 said yes

Q: Was the work area left neat and clean?

220 out of 221 said yes

Q: Courtesy and professionalism of our Phone Representatives:

75 out of 88 gave 5 stars

Q: Would you use our company again and recommend us to others?

219 out of 220 said yes

Q: Timeliness in responding to your needs:

79 out of 89 gave 5 stars

Q: Please rate your overall experience with our company:

270 out of 291 gave 5 stars

Q: Condition of the work area after job completion:

80 out of 87 gave 5 stars

Q: How likely would you be to use our company again?

74 out of 90 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

72 out of 88 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

83 out of 88 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

81 out of 87 gave 5 stars

Q: Overall experience with the Service Technician:

81 out of 87 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from New Windsor, NY on Verified Purchase
"We have purchased 1 furnace, 2 AC units, and 2 water heaters over the years from you, and the technicians have always been courteous, professional, and knowledgeable. It’s nice to have a long-term relationship with a company and people you can trust. Thank you for being that company. "
100% rating 100 from Monroe, NY on Verified Purchase
"Wonderful all-around service. Very professional and very friendly."
100% rating 100 from Poughkeepsie, NY on Verified Purchase
"As always, another great job done by experienced and professional people."
100% rating 100 from Cornwall Hdsn, NY on Verified Purchase
"From beginning to end our experience with Royal Class Service was exceptional. Our first impression was with David. He was on time for our appointment and he was courteous and concise. On the day of our installation, we got to meet Dan, Dylan, and Justin. They were all very professional and explained everything they would be doing. They donned and doffed their footwear throughout the day keeping our home neat and clean along the way. After everything was installed and it was time to say farewell Dan requested to take a picture of our family Golden Retriever as they became buddies. We highly recommend Royal Class Service for your home needs as we had an amazing experience. "
100% rating 100 from Wallkill, NY on Verified Purchase
"Work was performed as promised, the price was as quoted, and the timeliness of service was fantastic! Will definitely recommend to others."
100% rating 100 from Highland Fls, NY on Verified Purchase
"Kyle and Josh were absolutely fantastic. Every time my bathroom and house threw a wrench in my install they solved the problem quickly, efficiently, and by giving me two to three options for a fix. I really appreciated how they were able to adapt to my previously wonky plumbing and the way the house was built. Definitely will use again and recommend to others!"
100% rating 100 from New Windsor, NY on Verified Purchase
"Very professional in getting the job done quickly."
100% rating 100 from New Windsor, NY on Verified Purchase
"All the technicians I have had in my house were very courteous and very nice. They wanted to be sure I was happy with the results. "
100% rating 100 from Newburgh, NY on Verified Purchase
"In less than an hour from my initial call about a leaking water heater, a rep was at my home to assess my problem. By mid-afternoon, a new heater was installed. I can't ask for better service than that. "
100% rating 100 from Cornwall Hdsn, NY on Verified Purchase
"My heat wasn’t working when I turned it on. I called around to many companies. Royal Class was able to come out that same day. The issue was not a quick fix. I felt that Craig, Matt, and Dan did a great job explaining the work and cost of the job. A repair job was scheduled very quickly. The guys took care to cover my floors while working. The installation is beautiful. They left the place clean. I never felt like they were annoyed with my questions. Thanks guys!"
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