VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Bus & Mobility
99.359100769079 100
5

853 reviews since April, 2013

Southern Bus & Mobility
(618) 526-4131 ·
Breese, IL 62230

Consumer Review Summary

853 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Bus & Mobility. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

850 out of 854 said yes

Q: Were we able to respond to your needs in a timely manner?

838 out of 844 said yes

Q: Did the salesperson understand and meet your needs?

841 out of 842 said yes

Q: Was everyone knowledgeable in answering your questions?

850 out of 851 said yes

Q: Would you use our company again and recommend us to others?

835 out of 837 said yes

Q: Please rate your overall experience with our company.

737 out of 796 gave 5 stars

Q: Did the Service Manager understand and meet your needs?

7 out of 7 said yes

Q: Was your vehicle repaired in a timely fashion?

7 out of 7 said yes

Q: Was the work performed to your satisfaction?

32 out of 33 said yes

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Columbia, IL on Verified Purchase
"I had a wonderful experience getting hand controls installed in my Jeep. The salesperson, Dale, went above and beyond to make my experience smooth and easy. He was great at answering all my questions and kept me informed throughout the process. The hand controls have given me the freedom to get around again, and I would choose this company again if I need anything in the future!"
100% rating 100 from Freeburg, IL on Verified Purchase
"About 17 years ago, my wife became disabled. After some research, we selected Southern Bus for a mobility recommendation. The company recommended the Bruno Joey, which we subsequently purchased. She used the lift several times a day when she worked and then several times a week when she retired. We took the Joey back to Southern Bus every year for routine maintenance as recommended. It was the best equipment I have ever purchased. It has worked flawlessly for 17 years. When we needed a new van, of course, we turned to Southern Bus. The mobility specialist, Curtis, recommended the updated Joey after listening to our requirements. We agreed. The lift was installed on time and with no problems. We were very impressed by the Joey and the excellent quality of the installation. So far, the new Joey has functioned with no problems at all. We are very happy with our purchase. One final note, we were treated like family by the staff! A special thanks to Curtis for the timely installation and for keeping us informed throughout the purchase process."
100% rating 100 from Marion, IL on Verified Purchase
"Please thank Curtis; his customer service was what made me choose your company. "
100% rating 100 from Saint Louis, MO on Verified Purchase
"Dale and Southern Bus do top-notch work on hand control installation for my vehicles every time. I’m definitely a customer for life. Congrats on your new location."
100% rating 100 from Centralia, IL on Verified Purchase
"Curtis was exceptionally helpful! Excellent service!"
100% rating 100 from Trenton, IL on Verified Purchase
"My experience with this company was wonderful. All was so great. The whole team was great. We trust them. They are very helpful. I almost cried when I left with my van. It felt like I was leaving family. The receptionist was so, so sweet."
100% rating 100 from Mascoutah, IL on Verified Purchase
"Always professional and outstanding service."
100% rating 100 from Eureka, MO on Verified Purchase
"It was a pleasure to work with your company! Marcel did an outstanding job with unbelievable service!"
100% rating 100 from Saint Louis, MO on Verified Purchase
"The service was good! "
100% rating 100 from Wildwood, MO on Verified Purchase
"Our salesman, Marcel, was great. He was very responsive and knowledgeable about handicap conversions."
(267 Remaining)