VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Bus & Mobility
99.340026027143 100
5

905 reviews since April, 2013

Southern Bus & Mobility
(618) 526-4131 ·
Breese, IL 62230

Consumer Review Summary

905 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Bus & Mobility. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

902 out of 906 said yes

Q: Were we able to respond to your needs in a timely manner?

889 out of 896 said yes

Q: Did the salesperson understand and meet your needs?

891 out of 892 said yes

Q: Was everyone knowledgeable in answering your questions?

902 out of 903 said yes

Q: Would you use our company again and recommend us to others?

885 out of 888 said yes

Q: Please rate your overall experience with our company.

784 out of 847 gave 5 stars

Q: Did the Service Manager understand and meet your needs?

7 out of 7 said yes

Q: Was your vehicle repaired in a timely fashion?

7 out of 7 said yes

Q: Was the work performed to your satisfaction?

32 out of 33 said yes

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Cedar Hill, MO on Verified Purchase
"Dale is awesome. Answered all my questions. Helped me find a person to train me on the equipment. Put me totally at easy. Will definitely recommend him and your company."
100% rating 100 from Wildwood, MO on Verified Purchase
"Everyone, and especially Joey, could not have been more professional, courteous, and friendly. Thank you!"
100% rating 100 from Imperial, MO on Verified Purchase
"Marcel, the sales guy, was terrific!"
100% rating 100 from Carterville, IL on Verified Purchase
"Alan made our purchase very enjoyable. I look forward to visiting again when it’s time for the routine ramp check. Thank you for meeting the needs of my daughter. PS: Thank you so much for the insulated cooler. We will definitely use it. "
100% rating 100 from Harrisburg, IL on Verified Purchase
"Allen and Hannah are awesome. They went above and beyond to help us with this purchase. Will definitely call them again when I want to get another van. Thanks for the cookies; they were delicious, and thanks for the gifts. "
100% rating 100 from Marion, IL on Verified Purchase
"2nd experience and first class service again, thank you!"
100% rating 100 from Troy, IL on Verified Purchase
"Your people have worked above and beyond to meet our needs. We feel blessed to have found you. You all have made us feel like friends. And you know I’m not easy. Thank you and see you soon."
100% rating 100 from Taylorville, IL on Verified Purchase
"Southern Bus and Mobility was a great company with which to work. The salesperson, Curtis, was a great person to deal with. Very congenial, non-pushy, and very friendly. The product, which for us was the mobility chair that rotates and lowers from the passenger seat to allow easier access for a person with certain disabilities, performed its function effectively and provided just the thing we needed for my wife. Everything they did for us made it a most enjoyable experience, which included the cost, quality of work, friendliness, and fast turnaround. I would do business with these folks again and recommend them to anyone who needs the type of equipment they provide."
100% rating 100 from Lebanon, IL on Verified Purchase
"Looking back, I wish I had spoken to the folks at Southern Bus much sooner than I did in the process of acquiring an accessible vehicle. Their knowledge of the VA's requirements, the cost breakdown, and the best equipment positioning options was surprising. Curtis, our salesperson, kept us informed of the purchasing status and the modifications throughout the process. I couldn't imagine going through the process without the guidance of the professionals who deal with this kind of purchase on a regular basis. The most important part of the entire process is that it's nothing like buying a vehicle from a dealership. No pressure add-ons or hurry and commit sales. Felt very comfortable and cared for the end-user. Thanks for all your help!"
100% rating 100 from Chesterfield, MO on Verified Purchase
"Marcel has been helping me for over 1 year. He never refused to help me, and he was a pleasant and knowledgeable sales Representative. Again, thank you for making my experience a pleasant one. "
(285 Remaining)