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Superior Van & Mobility
98.921409962896 100
5

4,554 reviews since June, 2008

Superior Van & Mobility
(877) 545-1888 ยท
Louisville, KY 40223

Consumer Review Summary

4,554 reviews since June, 2008

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Superior Van & Mobility. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

4,536 out of 4,551 said yes

Q: Were we able to respond to your needs in a timely manner?

4,368 out of 4,436 said yes

Q: Did the salesperson understand and meet your needs?

4,398 out of 4,426 said yes

Q: (If Applicable) In the event your power door or ramp fails to operate, were you shown how to manually operate your conversion?

1,029 out of 1,051 said yes

Q: Did our personnel fully train you in the proper use of your equipment, including backup procedures?

988 out of 1,020 said yes

Q: Did our personnel fully train you in the proper use of your equipment, including emergency procedures?

585 out of 595 said yes

Q: Was everyone knowledgeable in answering your questions?

105 out of 107 said yes

Q: Would you use our company again and recommend us to others?

4,469 out of 4,495 said yes

Q: Please rate your overall experience with our company.

20 out of 29 gave 5 stars

Q: Did the Service Manager understand and meet your needs?

106 out of 107 said yes

Q: Was your vehicle repaired in a timely fashion?

99 out of 104 said yes

Q: Was the work performed to your satisfaction?

4,351 out of 4,413 said yes

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Conway, AR on Verified Purchase
"The salesman WAS VERY GOOD! I'll come back to purchase more business vehicles because of him!"
100% rating 100 from Owenton, KY on Verified Purchase
"All around GREAT to work with, took time to make sure our needs were met. We are new to mobility needs and were provided with loads of useful information. "
100% rating 100 from Union, KY on Verified Purchase
"Jason, Glenn, and Johnny were very helpful and accommodating. They were kind and considerate of our situation. They are there to help and please."
100% rating 100 from Memphis, TN on Verified Purchase
"Randy and Susan were phenomenal!!! They treated us like family and never like a sell. They were so gracious with their time and willing to do whatever made it easier for us. Their communication and experience were unmatched. Could not have asked for a better experience!!! Thank you for making it easy on our family, when so often it is so challenging and cumbersome. Thank you!"
100% rating 100 from Lenoir City, TN on Verified Purchase
"Thank you for good service!"
100% rating 100 from Lacombe, LA on Verified Purchase
"This is my second Honda van purchase from Superior. Previously, I had dealt with your New Orleans location. This time, based on the location, I contacted the Baton Rouge location. The sales representative, Seth, was extremely knowledgeable and maintained communication. I felt comfortable that this team would value me and provide the best continued services for the future. "
100% rating 100 from Cabot, AR on Verified Purchase
"Excellent experience through and through. I especially appreciated the "white glove" service when I picked up the vehicle."
100% rating 100 from Brandenburg, KY on Verified Purchase
"Very professional, sale well done!"
100% rating 100 from South Bend, IN on Verified Purchase
"Excellent service and ongoing follow-up support!"
100% rating 100 from Louisville, KY on Verified Purchase
"I am impressed by the follow-up to our transaction. It has made it more comfortable to get in touch with any questions I might have in the future. Thank you for the care you have given throughout."
(910 Remaining)