Customer Reviews for Thompson Heating & Cooling Company

363 reviews since October, 2012

(330) 392-8838 · trustthompson.com
Warren, OH 44483

Consumer Review Summary

363 reviews since October, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Thompson Heating & Cooling Company. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

348 out of 356 said yes

Q: Were we able to respond to your needs in a timely manner?

345 out of 358 said yes

Q: Did the salesperson understand and meet your needs?

194 out of 207 said yes

Q: Did the technician understand and meet your needs?

17 out of 17 said yes

Q: Was the work performed to your satisfaction?

343 out of 358 said yes

Q: Was the work area left neat and clean?

342 out of 359 said yes

Q: Would you use our company again and recommend us to others?

349 out of 358 said yes

Q: Courtesy and professionalism of our Phone Representatives:

5 out of 5 gave 5 stars

Q: Timeliness in responding to your needs:

4 out of 4 gave 5 stars

Q: Communication and follow-up from the Salesperson:

147 out of 168 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

297 out of 307 gave 5 stars

Q: Please rate your overall experience with our company:

348 out of 360 gave 5 stars

Q: Condition of the work area after job completion:

4 out of 4 gave 5 stars

Q: How likely would you be to use our company again?

4 out of 4 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4 out of 4 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4 out of 4 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4 out of 4 gave 5 stars

Q: Overall experience with the Service Technician:

4 out of 4 gave 5 stars

	94% rating 100 by D.M. from Youngstown, OH on 09/04/25 Verified Purchase "Great installation and professional staff."
	100% rating 100 by R.O. from Warren, OH on 04/06/25 Verified Purchase "Tom's knowledge and professionalism sold us on the product. Hank and his installation team exceeded the promises Tom made during the sales process (a rarity). Hank was competent, engaging, and a pleasure to be around. He and his colleague were diligent, informative, and quite entertaining. Every point of contact was courteous and 'customer-first'. This is a standout company in an age of apathetic customer service. HIGHLY recommended!"
	100% rating 100 by F.S. from Youngstown, OH on 09/04/24 Verified Purchase "Timely response, friendly and hard-working."
	100% rating 100 by P.M. from Warren, OH on 09/03/24 Verified Purchase "From the first phone call to the installation, it was a pleasant experience."
	100% rating 100 by D.H. from Warren, OH on 09/02/24 Verified Purchase "The installers were very considerate and worked together as a team."
	100% rating 100 by C.N. from Mc Donald, OH on 08/30/24 Verified Purchase "The Best! Wonderful customer service and I was treated very well."
	100% rating 100 by N.L. from Warren, OH on 07/16/24 Verified Purchase "I was very pleased with the salesperson and the installer and I would highly recommend this company! Everything was professionally done and I'm very happy with the result! Thank you for the gift by the way!"
	100% rating 100 by D.M. from Warren, OH on 07/09/24 Verified Purchase "Thompson's has always provided professional, timely service. We will be customers for years to come."
	100% rating 100 by B.M. from Warren, OH on 06/27/24 Verified Purchase "Nate is awesome. Thank you very much for your consistent services over the years."
	100% rating 100 by P.H. from Girard, OH on 10/05/23 Verified Purchase "My experience with Thompson was excellent at all levels. The salesperson, office staff, and installers were all helpful and knew their jobs well."

(109 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS