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Wm. Henderson, Inc. Plumbing, Heating, Cooling
95.749407161035 100
4.8

7,302 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
(610) 544-7999 ·
Broomall, PA 19008

Consumer Review Summary

7,302 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
4%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3 out of 3 gave 5 stars

Q: Timeliness in responding to your needs:

3 out of 3 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

3 out of 3 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

684 out of 780 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

3 out of 3 gave 5 stars

Q: Condition of the work area after job completion:

3 out of 3 gave 5 stars

Q: How likely would you be to use our company again?

3 out of 3 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

3 out of 3 gave 5 stars

Q: How likely are you to refer Wm. Henderson Plumbing, Heating & Cooling Inc. to friends and family?

5,873 out of 6,955 gave 5 stars

Q: Did the Service Technician answer all your questions?

5,742 out of 5,854 said yes

Q: How would you rate the overall performance of the installation crew?

519 out of 576 gave 5 stars

Q: Personal Appearance

3,624 out of 4,034 gave 5 stars

Q: Overall Knowledge

3,714 out of 4,043 gave 5 stars

Q: How would you rate the overall performance of the Service Technician?

1,626 out of 1,770 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Upper Darby, PA on Verified Purchase
"You all are the best, thank you for the best job done!"
100% rating 100 from Ridley Park, PA on Verified Purchase
"Sean and his apprentice Chris were friendly, knowledgeable, and professional. They arrived at six-thirty and found a kitchen drain problem which entailed more than just replacing the drain pipe. The copper tubing needed to be replaced, so a simple drain replacement turned into a major plumbing issue that lasted many, many hours. They did a great job fixing my problem!! I will definitely recommend Henderson Plumbing to anyone who needs a plumber."
99% rating 100 from Havertown, PA on Verified Purchase
"Thomas is great. He arrived before the scheduled window, which was great, and he explained a number of things before he began checking for the issues. Once he identified the areas of concern, he talked to us again about the problems and about the problems that could occur. He checked a number of things after that, and he let us know his recommendations."
100% rating 100 from Narberth, PA on Verified Purchase
"Excellent! "
100% rating 100 from Newtown Square, PA on Verified Purchase
"Very dedicated technician. A very complex problem that he stuck with until it was fixed."
100% rating 100 from Wayne, PA on Verified Purchase
"Steve is a professional. I felt 100% reassured by his recommendations and knowledge of my particular project. met and exceeded all my expectations. I feel I could not receive better service than if he was a member of my immediate family. A Happy Customer! Highly recommends Henderson. I was happy to experience an excellent professional and experienced technician. "
100% rating 100 from Media, PA on Verified Purchase
"James was outstanding with diagnosing the problem, explaining what he was going to do, how to prevent future problems with drainage, and then fixing the clogged pipeline. I highly recommend Jim and all of the Henderson team."
100% rating 100 from Landenberg, PA on Verified Purchase
"Dave is knowledgeable, thorough, and respectful. The people in the office were very efficient and helpful. "
100% rating 100 from Media, PA on Verified Purchase
"Thomas was professional and knowledgeable. It was refreshing to receive such straightforward and honest service."
88% rating 100 from Berwyn, PA on Verified Purchase
"Very easy to schedule an appointment, spoke with a human and not an endless robot system, and the technician arrived promptly and got the job done. "
(2,206 Remaining)