96.651270207852 100
4.9

700 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

700 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

459 out of 496 gave 5 stars

Q: Timeliness in responding to your needs:

440 out of 497 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

168 out of 180 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

170 out of 180 gave 5 stars

Q: Communication and follow-up from the Salesperson:

154 out of 175 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

175 out of 179 gave 5 stars

Q: Please rate your overall experience with our company:

608 out of 696 gave 5 stars

Q: Condition of the work area after job completion:

432 out of 496 gave 5 stars

Q: How likely would you be to use our company again?

429 out of 496 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

418 out of 499 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars