VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Wm. Henderson, Inc. Plumbing, Heating, Cooling
96.580972367961 100
4.9

665 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

665 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

424 out of 461 gave 5 stars

Q: Timeliness in responding to your needs:

407 out of 462 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

134 out of 145 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

136 out of 146 gave 5 stars

Q: Communication and follow-up from the Salesperson:

124 out of 142 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

140 out of 144 gave 5 stars

Q: Please rate your overall experience with our company:

576 out of 662 gave 5 stars

Q: Condition of the work area after job completion:

401 out of 461 gave 5 stars

Q: How likely would you be to use our company again?

397 out of 462 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

387 out of 465 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Bryn Mawr, PA on Verified Purchase
"Everyone was great!! Thank you!! And I loved the cookies!!"
100% rating 100 from Media, PA on Verified Purchase
"Fantastic people; great every time you come out. "
100% rating 100 from Newtown Square, PA on Verified Purchase
"We replaced our heat and air conditioning unit. The salesperson and staff were excellent! Great experience. "
100% rating 100 from Drexel Hill, PA on Verified Purchase
"Everyone I spoke to and all the working men were very nice and polite. They felt like a friend. "
98% rating 100 from Morton, PA on Verified Purchase
"Couldn't ask for more. "
100% rating 100 from Swarthmore, PA on Verified Purchase
"I am pleased with my new furnace. "
100% rating 100 from Holmes, PA on Verified Purchase
"Everything was and did turn out GREAT! Thanks for the cookies."
100% rating 100 from Wynnewood, PA on Verified Purchase
"Best experience ever. "
100% rating 100 from Havertown, PA on Verified Purchase
"Thanks for the nice job. "
100% rating 100 from Springfield, PA on Verified Purchase
"It just doesn't get any better than this! Wm. Henderson was so phenomenal, I just don't think I could give them enough sufficient praise for the work they performed! Every man who came to work on the project did an outstanding job. They were efficient, knowledgeable, professional, personable, and thorough - every one of them! Even the ladies in the office were efficient and a joy to deal with. We had a misunderstanding about where we wanted a towel bar to be placed in the shower. My husband and I and the gentleman from Wm. Henderson discussed placement of the bar horizontally. As to placement of the bar vertically, we just said that it should be "centered". Unfortunately, my husband and I were thinking that the bar would be centered on the wall (as our old one was), only to discover that it is common practice for towel bars to be centered over the tub, which is how Wm. Henderson installed it. The big problem was that it was installed into our new tile wall, and removing it would leave holes in the new tile. Wm. Henderson (represented by knowledgeable and caring Dan) was so concerned that we be pleased with them and their work that they had the tile installer come back, chisel out two tiles and all the mortar and grout in the middle of the wall so meticulously so as not to break or chip the tile around it, and then reinstall two new tiles so incredibly precise that you can't even tell it was done. Tony, who is a master tile installer, was absolutely amazing! Each worker from Henderson performed his portion of the job with great care and was very conscientious in doing an excellent job. The plumber, Steve, installed everything as if it were in his own home, with such care, professionalism, and efficiency - topped off with an endless sense of humor! Never once, with all the different men who came to our house, were we concerned that they were anything but trustworthy. (We've had contractors who had some "sticky fingers" in the past.) In addition, although we tried to keep our dogs in another room, if the dogs came to greet them, every man was mindful of not letting our dogs accidentally get out of the house. Wm Henderson was also mindful of cleaning up after themselves. We were extremely pleased with everything about Wm. Henderson."
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