96.569717707442 100
4.9

678 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

678 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

437 out of 474 gave 5 stars

Q: Timeliness in responding to your needs:

419 out of 475 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

146 out of 158 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

149 out of 159 gave 5 stars

Q: Communication and follow-up from the Salesperson:

135 out of 155 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

153 out of 157 gave 5 stars

Q: Please rate your overall experience with our company:

587 out of 674 gave 5 stars

Q: Condition of the work area after job completion:

412 out of 474 gave 5 stars

Q: How likely would you be to use our company again?

408 out of 474 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

397 out of 477 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars