4.8
15,616 reviews since August, 2012
Consumer Review Summary
15,616 reviews since August, 2012
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
3 out of 3 gave 5 stars
Q: Timeliness in responding to your needs:
3 out of 3 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
3 out of 3 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3 out of 3 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3 out of 3 gave 5 stars
Q: Please rate your overall experience with our company:
684 out of 780 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
3 out of 3 gave 5 stars
Q: Condition of the work area after job completion:
3 out of 3 gave 5 stars
Q: How likely would you be to use our company again?
3 out of 3 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
3 out of 3 gave 5 stars
Q: How likely are you to refer Wm. Henderson Plumbing, Heating & Cooling Inc. to friends and family?
12,833 out of 15,255 gave 5 stars
Q: Did the Service Technician answer all your questions?
13,335 out of 13,562 said yes
Q: Personal Appearance
7,528 out of 8,216 gave 5 stars
Q: How would you rate the overall performance of the installation crew?
1,072 out of 1,181 gave 5 stars
Q: Overall Knowledge
7,640 out of 8,229 gave 5 stars
Q: Communication Skills
213 out of 222 gave 5 stars
Q: How would you rate the overall performance of the Service Technician?
5,015 out of 5,441 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS