Customer Reviews for Wm. Henderson, Inc. Plumbing, Heating, Cooling

Wm. Henderson, Inc. Plumbing, Heating, Cooling

4.8

5,631 reviews since August, 2012

(610) 544-7999 · wmhendersoninc.com
Broomall, PA 19008

Consumer Review Summary

5,631 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

5 Star

93%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3 out of 3 gave 5 stars

Q: Timeliness in responding to your needs:

3 out of 3 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

3 out of 3 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

684 out of 780 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

3 out of 3 gave 5 stars

Q: Condition of the work area after job completion:

3 out of 3 gave 5 stars

Q: How likely would you be to use our company again?

3 out of 3 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

3 out of 3 gave 5 stars

Q: How likely are you to refer Wm. Henderson Plumbing, Heating & Cooling Inc. to friends and family?

4,487 out of 5,310 gave 5 stars

Q: Did the Service Technician answer all your questions?

4,283 out of 4,369 said yes

Q: How would you rate the overall performance of the installation crew?

374 out of 414 gave 5 stars

Q: Personal Appearance

2,617 out of 2,934 gave 5 stars

Q: Overall Knowledge

2,683 out of 2,939 gave 5 stars

Q: How would you rate the overall performance of the Service Technician?

1,293 out of 1,406 gave 5 stars

	100% rating 100 by R.N. from Wayne, PA on 02/26/21 Verified Purchase "The customer service provided was refreshing!"
	100% rating 100 by B.G. from Bryn Mawr, PA on 02/26/21 Verified Purchase "The technicians are great - so easy to work with and helpful!"
	82% rating 100 by K.C. from Ardmore, PA on 02/26/21 Verified Purchase "The experience was great from setting up the appointment, to having Dan give a quote, and Paul performing the work. "
	100% rating 100 by M.L. from Newtown Square, PA on 02/26/21 Verified Purchase "Very happy with my service."
	100% rating 100 by R.H. from Merion Station, PA on 02/26/21 Verified Purchase "Everything about the experience was perfect and I'm very picky!"
	100% rating 100 by J.M. from Clifton Heights, PA on 02/25/21 Verified Purchase "Been using Henderson Plumbing & Heating for 10 years now. They go above and beyond. The technicians are respectable and very knowledgeable. I highly recommend them for any of your needs. "
	88% rating 100 by S.L. from Rose Valley, PA on 02/25/21 Verified Purchase "We had an emergency plumbing problem. The soil pipe was blocked and over flowing on my breakfast room and kitchen floor. Henderson came within two hours and unblocked the pipe. This is the first time we have used Henderson but it will not be the last. We have put their number on the cell phones. Thanks to Chris the plumber and his polite assistant."
	100% rating 100 by R.J. from Reading, PA on 02/25/21 Verified Purchase "Great job! Very professional!"
	100% rating 100 by B.V. from Broomall, PA on 02/25/21 Verified Purchase "Both men were very professional and completed the job and cleaned up beautifully. A+"
	100% rating 100 by A.E. from Havertown, PA on 02/24/21 Verified Purchase "Great job! Fixed our plumbing issues with expert advice. "

(1,655 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS