Customer Reviews for Wm. Henderson, Inc. Plumbing, Heating, Cooling

Wm. Henderson, Inc. Plumbing, Heating, Cooling

4.9

720 reviews since August, 2012

610-544-7999 · wmhendersoninc.com
Broomall, PA 19008

Consumer Review Summary

720 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

476 out of 514 gave 5 stars

Q: Timeliness in responding to your needs:

457 out of 515 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

186 out of 200 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

186 out of 198 gave 5 stars

Q: Communication and follow-up from the Salesperson:

169 out of 193 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

192 out of 197 gave 5 stars

Q: Please rate your overall experience with our company:

625 out of 714 gave 5 stars

Q: Condition of the work area after job completion:

450 out of 514 gave 5 stars

Q: How likely would you be to use our company again?

446 out of 514 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

434 out of 517 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars

	100% rating 100 by D.M. from Villanova, PA on 04/03/19 Verified Purchase "The best experience I have ever had with a plumbing company. Trouble shooting the problem was exceptional. "
	100% rating 100 by M.R. from Malvern, PA on 03/26/19 Verified Purchase "Nothing has come up that Josh can't figure out. He explains everything thoroughly and stays until all is done; even when he uncovers unexpected things- which happens a lot in a 230 year old house!"
	100% rating 100 by P.C. from Broomall, PA on 03/23/19 Verified Purchase "You guys didn't try to oversell me. Team was super professional!"
	100% rating 100 by L.L. from Swarthmore, PA on 02/22/19 Verified Purchase "We had exceptional service in every aspect of the job. "
	100% rating 100 by C.T. from Swarthmore, PA on 02/21/19 Verified Purchase "Thank you for your services (and for the gift)."
	100% rating 100 by M.F. from Drexel Hill, PA on 02/16/19 Verified Purchase "Through Mr. Cras, I was able to have a powder room done- It was needed for my husband-very sick- and not able to use the steps to the second floor. Thank you. "
	100% rating 100 by L.W. from Villanova, PA on 01/05/19 Verified Purchase "Wonderful experience! We would definitely hire W.M. Henderson again. "
	100% rating 100 by T.G. from Wayne, PA on 12/30/18 Verified Purchase "Ed and Chris, the salesman and the technician who was onsite, did a terrific job. We were very pleased with the work and particularly the extent to which Chris went above and beyond to complete the installation."
	98% rating 100 by K.M. from Media, PA on 12/22/18 Verified Purchase "Bill, Tony, and Kevin did a great job- very friendly and helpful. Referred by your employee Brian. "
	100% rating 100 by E.C. from Upper Chichester, PA on 12/19/18 Verified Purchase "Installation guys did a great job. "

(317 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS