VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Wm. Henderson, Inc. Plumbing, Heating, Cooling
94.623875698396 100
4.8

1,107 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

1,107 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
4%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3 out of 3 gave 5 stars

Q: Timeliness in responding to your needs:

3 out of 3 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

3 out of 3 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

684 out of 780 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

3 out of 3 gave 5 stars

Q: Condition of the work area after job completion:

3 out of 3 gave 5 stars

Q: How likely would you be to use our company again?

3 out of 3 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

3 out of 3 gave 5 stars

Q: How likely are you to refer Wm. Henderson Plumbing, Heating & Cooling Inc. to friends and family?

733 out of 887 gave 5 stars

Q: Did the Service Technician answer all your questions?

285 out of 293 said yes

Q: How would you rate the overall performance of the installation crew?

26 out of 28 gave 5 stars

Q: Personal Appearance

119 out of 136 gave 5 stars

Q: Overall Knowledge

122 out of 138 gave 5 stars

Q: How would you rate the overall performance of the Service Technician?

144 out of 157 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Merion Station, PA on Verified Purchase
"Great experience. The technician was wonderful."
100% rating 100 from Glenolden, PA on Verified Purchase
"Wm. Henderson was absolutely great. The technician was fantastic, he not only came over on a Friday night but was able to replace our water heater that night. It was amazing!"
100% rating 100 from Havertown, PA on Verified Purchase
"Basement is completely dry."
88% rating 100 from Ardmore, PA on Verified Purchase
"Excellent service and professionalism. Henderson has always provided the highest quality care of all of my commercial properties as well as my personal residence."
97% rating 100 from Broomall, PA on Verified Purchase
"You guys are great! Wonderful experience!"
100% rating 100 from Bala Cynwyd, PA on Verified Purchase
"The technician was great. Solved problem with the sump pump promptly and replaced it on the spot. Explained everything & fixed the situation right away & did a good job!"
96% rating 100 from Folsom, PA on Verified Purchase
"Installation was done on time, very quickly and efficiently."
100% rating 100 from Villanova, PA on Verified Purchase
"Brandon was the best, very professional, he told us right away that he would repair the heater before he left, that was important for us. Brandon gave us a 30-minute warning and arrived right on time. He fixed the problem promptly and the heater is working well Henderson has an exceptional employee, we give Brandon a thumbs up."
100% rating 100 from Newtown Square, PA on Verified Purchase
"Henderson techs are always professional and efficient!"
100% rating 100 from Villanova, PA on Verified Purchase
"Tom was very professional, on time and was able to determine the problem promptly. WE give Tom THUMBS UP! "
(441 Remaining)