4.8
11,836 reviews since August, 2012
Consumer Review Summary
11,836 reviews since August, 2012
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
3 out of 3 gave 5 stars
Q: Timeliness in responding to your needs:
3 out of 3 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3 out of 3 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
3 out of 3 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3 out of 3 gave 5 stars
Q: Please rate your overall experience with our company:
684 out of 780 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
3 out of 3 gave 5 stars
Q: Condition of the work area after job completion:
3 out of 3 gave 5 stars
Q: How likely would you be to use our company again?
3 out of 3 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
3 out of 3 gave 5 stars
Q: How likely are you to refer Wm. Henderson Plumbing, Heating & Cooling Inc. to friends and family?
9,664 out of 11,520 gave 5 stars
Q: Did the Service Technician answer all your questions?
9,924 out of 10,106 said yes
Q: How would you rate the overall performance of the installation crew?
820 out of 907 gave 5 stars
Q: Personal Appearance
5,790 out of 6,373 gave 5 stars
Q: Overall Knowledge
5,904 out of 6,391 gave 5 stars
Q: Communication Skills
33 out of 34 gave 5 stars
Q: How would you rate the overall performance of the Service Technician?
3,368 out of 3,662 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS