96.562381133511 100
4.9

618 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

618 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

382 out of 415 gave 5 stars

Q: Timeliness in responding to your needs:

365 out of 415 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

91 out of 99 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

93 out of 99 gave 5 stars

Q: Communication and follow-up from the Salesperson:

83 out of 97 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

96 out of 99 gave 5 stars

Q: Please rate your overall experience with our company:

533 out of 616 gave 5 stars

Q: Condition of the work area after job completion:

361 out of 415 gave 5 stars

Q: How likely would you be to use our company again?

355 out of 416 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

344 out of 419 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars