4.9
760 reviews since August, 2012
Consumer Review Summary
760 reviews since August, 2012
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
203 out of 203 said yes
Q: Were we able to respond to your needs in a timely manner?
202 out of 203 said yes
Q: Did the salesperson understand and meet your needs?
203 out of 203 said yes
Q: Was the work performed to your satisfaction?
202 out of 203 said yes
Q: Was the work area left neat and clean?
201 out of 203 said yes
Q: Would you use our company again and recommend us to others?
203 out of 203 said yes
Q: Courtesy and professionalism of our Phone Representatives:
514 out of 554 gave 5 stars
Q: Timeliness in responding to your needs:
494 out of 555 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
224 out of 240 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
222 out of 237 gave 5 stars
Q: Communication and follow-up from the Salesperson:
201 out of 232 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
229 out of 237 gave 5 stars
Q: Please rate your overall experience with our company:
660 out of 753 gave 5 stars
Q: Condition of the work area after job completion:
486 out of 554 gave 5 stars
Q: How likely would you be to use our company again?
483 out of 554 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
471 out of 557 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
288 out of 317 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
282 out of 318 gave 5 stars
Q: Overall experience with the Service Technician:
273 out of 315 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS