96.742112482853 100
4.9

752 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

752 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

506 out of 546 gave 5 stars

Q: Timeliness in responding to your needs:

486 out of 547 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

217 out of 232 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

215 out of 229 gave 5 stars

Q: Communication and follow-up from the Salesperson:

195 out of 224 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

222 out of 229 gave 5 stars

Q: Please rate your overall experience with our company:

654 out of 745 gave 5 stars

Q: Condition of the work area after job completion:

479 out of 546 gave 5 stars

Q: How likely would you be to use our company again?

476 out of 546 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

465 out of 549 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars