4.8
3,989 reviews since August, 2012
Consumer Review Summary
3,989 reviews since August, 2012
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
3 out of 3 gave 5 stars
Q: Timeliness in responding to your needs:
3 out of 3 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3 out of 3 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
3 out of 3 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3 out of 3 gave 5 stars
Q: Please rate your overall experience with our company:
684 out of 780 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
3 out of 3 gave 5 stars
Q: Condition of the work area after job completion:
3 out of 3 gave 5 stars
Q: How likely would you be to use our company again?
3 out of 3 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
3 out of 3 gave 5 stars
Q: How likely are you to refer Wm. Henderson Plumbing, Heating & Cooling Inc. to friends and family?
3,105 out of 3,700 gave 5 stars
Q: Did the Service Technician answer all your questions?
2,820 out of 2,883 said yes
Q: How would you rate the overall performance of the installation crew?
252 out of 278 gave 5 stars
Q: Personal Appearance
1,684 out of 1,897 gave 5 stars
Q: Overall Knowledge
1,725 out of 1,895 gave 5 stars
Q: How would you rate the overall performance of the Service Technician?
889 out of 970 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS