4.8
13,608 reviews since August, 2012
Consumer Review Summary
13,608 reviews since August, 2012
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
3 out of 3 gave 5 stars
Q: Timeliness in responding to your needs:
3 out of 3 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
3 out of 3 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
3 out of 3 gave 5 stars
Q: Communication and follow-up from the Salesperson:
3 out of 3 gave 5 stars
Q: Please rate your overall experience with our company:
684 out of 780 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
3 out of 3 gave 5 stars
Q: Condition of the work area after job completion:
3 out of 3 gave 5 stars
Q: How likely would you be to use our company again?
3 out of 3 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
3 out of 3 gave 5 stars
Q: How likely are you to refer Wm. Henderson Plumbing, Heating & Cooling Inc. to friends and family?
11,119 out of 13,271 gave 5 stars
Q: Did the Service Technician answer all your questions?
11,507 out of 11,711 said yes
Q: Personal Appearance
6,670 out of 7,302 gave 5 stars
Q: How would you rate the overall performance of the installation crew?
948 out of 1,048 gave 5 stars
Q: Overall Knowledge
6,768 out of 7,314 gave 5 stars
Q: Communication Skills
129 out of 133 gave 5 stars
Q: How would you rate the overall performance of the Service Technician?
4,083 out of 4,432 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS