96.676809737348 100
4.9

720 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

720 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

476 out of 514 gave 5 stars

Q: Timeliness in responding to your needs:

457 out of 515 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

186 out of 200 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

186 out of 198 gave 5 stars

Q: Communication and follow-up from the Salesperson:

169 out of 193 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

192 out of 197 gave 5 stars

Q: Please rate your overall experience with our company:

625 out of 714 gave 5 stars

Q: Condition of the work area after job completion:

450 out of 514 gave 5 stars

Q: How likely would you be to use our company again?

446 out of 514 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

434 out of 517 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars