96.61024873761 100
4.9

627 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

627 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

391 out of 424 gave 5 stars

Q: Timeliness in responding to your needs:

374 out of 424 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

100 out of 108 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

102 out of 108 gave 5 stars

Q: Communication and follow-up from the Salesperson:

91 out of 105 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

105 out of 108 gave 5 stars

Q: Please rate your overall experience with our company:

542 out of 625 gave 5 stars

Q: Condition of the work area after job completion:

368 out of 424 gave 5 stars

Q: How likely would you be to use our company again?

364 out of 425 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

353 out of 428 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars