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Wm. Henderson, Inc. Plumbing, Heating, Cooling
94.901524001486 100
4.8

1,640 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

1,640 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
1%
3 Star
1%
2 Star
1%
1 Star
4%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3 out of 3 gave 5 stars

Q: Timeliness in responding to your needs:

3 out of 3 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

3 out of 3 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

684 out of 780 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

3 out of 3 gave 5 stars

Q: Condition of the work area after job completion:

3 out of 3 gave 5 stars

Q: How likely would you be to use our company again?

3 out of 3 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

3 out of 3 gave 5 stars

Q: How likely are you to refer Wm. Henderson Plumbing, Heating & Cooling Inc. to friends and family?

1,148 out of 1,402 gave 5 stars

Q: Did the Service Technician answer all your questions?

753 out of 769 said yes

Q: How would you rate the overall performance of the installation crew?

67 out of 76 gave 5 stars

Q: Personal Appearance

386 out of 439 gave 5 stars

Q: Overall Knowledge

398 out of 444 gave 5 stars

Q: How would you rate the overall performance of the Service Technician?

302 out of 328 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Rutledge, PA on Verified Purchase
"I liked Henderson's urgent service. The technician arrived before the expected time and completed the job at a reasonable, affordable price. Thank you."
100% rating 100 from Springfield, PA on Verified Purchase
"I have known the Henderson family for nearly 40 years. Their business is one I trust because they are good people. They have provided service in emergencies and on a regular basis as well. This time my heater went bad. The first technician diagnosed the problem and got the heater working. He explained about the needed new part. I gave approval. The next day he followed up by calling me, asking how the heater worked and telling me the part had been ordered and when it should be available. I was called that afternoon to schedule an appointment the next day to install the part. The next day a new technician arrived, just as nice, and installed the part and checked everything. It seems to be all good now."
100% rating 100 from Bala Cynwyd, PA on Verified Purchase
"I don't have his name but this tech has fixed two major issues with my furnace installation. He is great and I want to request him for future issues."
100% rating 100 from Ardmore, PA on Verified Purchase
"Great experience. I am always confident that the work will be performed correctly."
100% rating 100 from Boothwyn, PA on Verified Purchase
"We will definitely use your company again."
81% rating 100 from Rock Hall, MD on Verified Purchase
"Satisfied as usual."
100% rating 100 from Springfield, PA on Verified Purchase
"The service person was pleasant and helpful. He showed concern. He identified the problem. He got service restarted and promised to follow up."
100% rating 100 from Upper Darby, PA on Verified Purchase
"As always a great job!"
100% rating 100 from Narberth, PA on Verified Purchase
"Patrick was very honest and helpful. "
100% rating 100 from Newtown Square, PA on Verified Purchase
"Matt did a fantastic job. "
(613 Remaining)