VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Wm. Henderson, Inc. Plumbing, Heating, Cooling
96.710422267911 100
4.9

728 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

728 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

484 out of 522 gave 5 stars

Q: Timeliness in responding to your needs:

465 out of 523 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

194 out of 208 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

194 out of 206 gave 5 stars

Q: Communication and follow-up from the Salesperson:

176 out of 201 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

200 out of 205 gave 5 stars

Q: Please rate your overall experience with our company:

632 out of 721 gave 5 stars

Q: Condition of the work area after job completion:

458 out of 522 gave 5 stars

Q: How likely would you be to use our company again?

453 out of 522 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

442 out of 525 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lansdowne, PA on Verified Purchase
"Our sales person, Daniel was excellent. He oversaw a great job. He helped us meet our timeline to sell our house. Thanks! "
100% rating 100 from Merion Station, PA on Verified Purchase
"Thanks for the cookies and container! You did a perfect job on our bathroom. "
100% rating 100 from Villanova, PA on Verified Purchase
"The best experience I have ever had with a plumbing company. Trouble shooting the problem was exceptional. "
100% rating 100 from Malvern, PA on Verified Purchase
"Nothing has come up that Josh can't figure out. He explains everything thoroughly and stays until all is done; even when he uncovers unexpected things- which happens a lot in a 230 year old house!"
100% rating 100 from Broomall, PA on Verified Purchase
"You guys didn't try to oversell me. Team was super professional!"
100% rating 100 from Swarthmore, PA on Verified Purchase
"We had exceptional service in every aspect of the job. "
100% rating 100 from Swarthmore, PA on Verified Purchase
"Thank you for your services (and for the gift)."
100% rating 100 from Drexel Hill, PA on Verified Purchase
"Through Mr. Cras, I was able to have a powder room done- It was needed for my husband-very sick- and not able to use the steps to the second floor. Thank you. "
100% rating 100 from Villanova, PA on Verified Purchase
"Wonderful experience! We would definitely hire W.M. Henderson again. "
100% rating 100 from Wayne, PA on Verified Purchase
"Ed and Chris, the salesman and the technician who was onsite, did a terrific job. We were very pleased with the work and particularly the extent to which Chris went above and beyond to complete the installation."
(319 Remaining)