VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Wm. Henderson, Inc. Plumbing, Heating, Cooling
96.55884046842 100
4.9

613 reviews since August, 2012

Wm. Henderson, Inc. Plumbing, Heating, Cooling
610-544-7999 ·
Broomall, PA 19008

Consumer Review Summary

613 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Wm. Henderson, Inc. Plumbing, Heating, Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
2%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

203 out of 203 said yes

Q: Were we able to respond to your needs in a timely manner?

202 out of 203 said yes

Q: Did the salesperson understand and meet your needs?

203 out of 203 said yes

Q: Was the work performed to your satisfaction?

202 out of 203 said yes

Q: Was the work area left neat and clean?

201 out of 203 said yes

Q: Would you use our company again and recommend us to others?

203 out of 203 said yes

Q: Courtesy and professionalism of our Phone Representatives:

378 out of 410 gave 5 stars

Q: Timeliness in responding to your needs:

361 out of 410 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

86 out of 94 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

88 out of 94 gave 5 stars

Q: Communication and follow-up from the Salesperson:

79 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

91 out of 94 gave 5 stars

Q: Please rate your overall experience with our company:

529 out of 611 gave 5 stars

Q: Condition of the work area after job completion:

357 out of 410 gave 5 stars

Q: How likely would you be to use our company again?

351 out of 411 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

339 out of 414 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

288 out of 317 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

282 out of 318 gave 5 stars

Q: Overall experience with the Service Technician:

273 out of 315 gave 5 stars

FEATURED COMMENTS
100% rating 100 from Springfield, PA on Verified Purchase
"So good! I've made five recommendations on your behalf. Got inspected by Springfield - impressed. Thanks for the cooler bag and cookies!"
100% rating 100 from Glen Mills, PA on Verified Purchase
"Very positive and professional!"
100% rating 100 from Secane, PA on Verified Purchase
"Top rate!"
100% rating 100 from Morton, PA on Verified Purchase
"Henderson came promptly, did everything we asked at a competitive price, and finished the job when promised. "
100% rating 100 from Brookhaven, PA on Verified Purchase
"Excellent professionals. I would not hesitate calling them again. "
100% rating 100 from Havertown, PA on Verified Purchase
"For both our HVAC replacement and our sewer/waterline replacement jobs, Henderson's approach was highly professional and effective. They estimated the jobs, included and explained the options available, and then most importantly followed up by executing the jobs when they said they would and with excellent results. Can't ask for much more. "
98% rating 100 from Narberth, PA on Verified Purchase
"We were very happy with the work performed. Everyone was professional and the scope of the job was accurately described to us before work was begun."
100% rating 100 from Bala Cynwyd, PA on Verified Purchase
"Henderson did a great job-- from the office to sales to demolition to installation. Everyone was responsive, considerate, professional, and patient with a homeowner like me going through the process of a bathroom renovation for the first time. Thank you so much. I hope to do another renovation next year, if I can. "
95% rating 100 from Broomall, PA on Verified Purchase
"Top notch from start to finish. Bob, Mike and Tim installed gas boiler in 24 hours during a record Arctic Blast! Awesome! "
100% rating 100 from Drexel Hill, PA on Verified Purchase
"Everything about Wm. Henderson and our interactions with them were professional and pleasant. They did an amazing job converting our home to natural gas heat from oil and safely, carefully removing our old tank and system. Thank you! "
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