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American Star Total Home Comfort
99.599885681623 100
5

505 reviews since August, 2012

American Star Total Home Comfort
(630) 775-1772 ยท
Rolling Meadows, IL 60008

Consumer Review Summary

505 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of American Star Total Home Comfort. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

505 out of 505 said yes

Q: Were we able to respond to your needs in a timely manner?

504 out of 504 said yes

Q: Did the salesperson understand and meet your needs?

493 out of 495 said yes

Q: Did the technician understand and meet your needs?

8 out of 8 said yes

Q: Was the work performed to your satisfaction?

501 out of 503 said yes

Q: Was the work area left neat and clean?

500 out of 503 said yes

Q: Would you use our company again and recommend us to others?

498 out of 499 said yes

Q: Please rate your overall experience with our company:

460 out of 482 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Medinah, IL on Verified Purchase
"Thank you very much for your kindness and professionalism!"
100% rating 100 from Elk Grove Vlg, IL on Verified Purchase
"American Star answered our situation; our furnace went out in freezing temperatures, and they responded and sent a technician out. He was able to get it running, but it had some major issues, so they set up an installation date for a new furnace. Everything worked out great!"
100% rating 100 from North Aurora, IL on Verified Purchase
"I have done business with American Star for 25 years, so when we bought a new home in North Aurora, I asked if you would service my Heating and Air Conditioning. When I needed a replacement, you were my go-to company."
100% rating 100 from West Chicago, IL on Verified Purchase
"Great!"
100% rating 100 from Itasca, IL on Verified Purchase
"We were very satisfied with our service. Our new air conditioner and furnace work great! "
100% rating 100 from Schaumburg, IL on Verified Purchase
"Your technicians were great! They knew what they were doing and made sure to explain to us what we needed. Thank you to Joe and Daniel!"
100% rating 100 from Itasca, IL on Verified Purchase
"We are satisfied and will recommend your company if others need to replace their equipment."
100% rating 100 from Schaumburg, IL on Verified Purchase
"Great company with an outstanding team! "
100% rating 100 from Hoffman Est, IL on Verified Purchase
"American Star has kind salespeople as well as well-trained technicians!"
100% rating 100 from Arlington Hts, IL on Verified Purchase
"We had a furnace/AC unit installed. The techs were very professional, and I was glad to see they did a great job installing the units and cleaning up afterwards. They were very knowledgeable and even offered to come back at any time if we needed some additional help with the thermostat. "
(153 Remaining)