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American Star Total Home Comfort
99.618034751348 100
5

482 reviews since August, 2012

American Star Total Home Comfort
(630) 775-1772 ·
Rolling Meadows, IL 60008

Consumer Review Summary

482 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of American Star Total Home Comfort. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

482 out of 482 said yes

Q: Were we able to respond to your needs in a timely manner?

481 out of 481 said yes

Q: Did the salesperson understand and meet your needs?

471 out of 473 said yes

Q: Did the technician understand and meet your needs?

7 out of 7 said yes

Q: Was the work performed to your satisfaction?

479 out of 480 said yes

Q: Was the work area left neat and clean?

477 out of 480 said yes

Q: Would you use our company again and recommend us to others?

475 out of 476 said yes

Q: Please rate your overall experience with our company:

438 out of 459 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Itasca, IL on Verified Purchase
"We are satisfied and will recommend your company if others need to replace their equipment."
100% rating 100 from Schaumburg, IL on Verified Purchase
"Great company with an outstanding team! "
100% rating 100 from Hoffman Est, IL on Verified Purchase
"American Star has kind salespeople as well as well-trained technicians!"
100% rating 100 from Arlington Hts, IL on Verified Purchase
"We had a furnace/AC unit installed. The techs were very professional, and I was glad to see they did a great job installing the units and cleaning up afterwards. They were very knowledgeable and even offered to come back at any time if we needed some additional help with the thermostat. "
100% rating 100 from Lk In The Hls, IL on Verified Purchase
"I was really impressed with how quickly American Star responded to my request for service. The technician and salesperson arrived on time, were courteous, and got to work right away. They were very thorough and made sure everything was working correctly before leaving. I also appreciated their excellent customer service. I would definitely use them again and recommend them to others."
100% rating 100 from Lincolnshire, IL on Verified Purchase
"Everyone we worked with was excellent, especially the salesperson and the crew that came to do the job. They were polite, respectful, and knowledgeable. We would highly recommend you to others. Thank you!"
100% rating 100 from Roselle, IL on Verified Purchase
"Joe and Dan were very good."
100% rating 100 from Medinah, IL on Verified Purchase
"Quick to respond and replace our faulty furnace."
100% rating 100 from Elk Grove Vlg, IL on Verified Purchase
"I have been with American Star for 18 years. We are Very pleased with everything. The team at American Star worked seamlessly to provide us with the industry’s best name brand equipment and service persons. My wife and I look to “Consumer Reports” to find the best products always. American Star provided us with best equipment according to CR. The installers listened to my concerns about keeping a clear path in and around the new duct work. Before they installed they explained how they would proceed, that satisfied my needs, and was needed for the new high efficiency furnace."
100% rating 100 from Arlington Hts, IL on Verified Purchase
"Everything works great!"
(147 Remaining)