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American Star Total Home Comfort
99.604519774011 100
5

511 reviews since August, 2012

American Star Total Home Comfort
(630) 775-1772 ยท
Rolling Meadows, IL 60008

Consumer Review Summary

511 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of American Star Total Home Comfort. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

511 out of 511 said yes

Q: Were we able to respond to your needs in a timely manner?

510 out of 510 said yes

Q: Did the salesperson understand and meet your needs?

498 out of 500 said yes

Q: Did the technician understand and meet your needs?

8 out of 8 said yes

Q: Was the work performed to your satisfaction?

507 out of 509 said yes

Q: Was the work area left neat and clean?

506 out of 509 said yes

Q: Would you use our company again and recommend us to others?

504 out of 505 said yes

Q: Please rate your overall experience with our company:

466 out of 488 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Palatine, IL on Verified Purchase
"Very good at listening to any questions or concerns and responding appropriately. Very pleased with the final product. Chris did a great job at the final wrap-up."
100% rating 100 from Mt Prospect, IL on Verified Purchase
"Everyone at American Star has been so helpful. A furnace purchase is a big deal, and I wanted to be sure I obtained all the information I needed before making a decision. Everyone from Mark to the installers and Ron, was very courteous and helpful. Many thanks for a great experience!"
100% rating 100 from Medinah, IL on Verified Purchase
"Thank you very much for your kindness and professionalism!"
100% rating 100 from Elk Grove Vlg, IL on Verified Purchase
"American Star answered our situation; our furnace went out in freezing temperatures, and they responded and sent a technician out. He was able to get it running, but it had some major issues, so they set up an installation date for a new furnace. Everything worked out great!"
100% rating 100 from North Aurora, IL on Verified Purchase
"I have done business with American Star for 25 years, so when we bought a new home in North Aurora, I asked if you would service my Heating and Air Conditioning. When I needed a replacement, you were my go-to company."
100% rating 100 from West Chicago, IL on Verified Purchase
"Great!"
100% rating 100 from Itasca, IL on Verified Purchase
"We were very satisfied with our service. Our new air conditioner and furnace work great! "
100% rating 100 from Schaumburg, IL on Verified Purchase
"Your technicians were great! They knew what they were doing and made sure to explain to us what we needed. Thank you to Joe and Daniel!"
100% rating 100 from Itasca, IL on Verified Purchase
"We are satisfied and will recommend your company if others need to replace their equipment."
100% rating 100 from Schaumburg, IL on Verified Purchase
"Great company with an outstanding team! "
(155 Remaining)