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American Star Total Home Comfort
99.621998221168 100
5

487 reviews since August, 2012

American Star Total Home Comfort
(630) 775-1772 ยท
Rolling Meadows, IL 60008

Consumer Review Summary

487 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of American Star Total Home Comfort. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

487 out of 487 said yes

Q: Were we able to respond to your needs in a timely manner?

486 out of 486 said yes

Q: Did the salesperson understand and meet your needs?

476 out of 478 said yes

Q: Did the technician understand and meet your needs?

7 out of 7 said yes

Q: Was the work performed to your satisfaction?

484 out of 485 said yes

Q: Was the work area left neat and clean?

482 out of 485 said yes

Q: Would you use our company again and recommend us to others?

480 out of 481 said yes

Q: Please rate your overall experience with our company:

443 out of 464 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from West Chicago, IL on Verified Purchase
"Great!"
100% rating 100 from Itasca, IL on Verified Purchase
"We were very satisfied with our service. Our new air conditioner and furnace work great! "
100% rating 100 from Schaumburg, IL on Verified Purchase
"Your technicians were great! They knew what they were doing and made sure to explain to us what we needed. Thank you to Joe and Daniel!"
100% rating 100 from Itasca, IL on Verified Purchase
"We are satisfied and will recommend your company if others need to replace their equipment."
100% rating 100 from Schaumburg, IL on Verified Purchase
"Great company with an outstanding team! "
100% rating 100 from Hoffman Est, IL on Verified Purchase
"American Star has kind salespeople as well as well-trained technicians!"
100% rating 100 from Arlington Hts, IL on Verified Purchase
"We had a furnace/AC unit installed. The techs were very professional, and I was glad to see they did a great job installing the units and cleaning up afterwards. They were very knowledgeable and even offered to come back at any time if we needed some additional help with the thermostat. "
100% rating 100 from Lk In The Hls, IL on Verified Purchase
"I was really impressed with how quickly American Star responded to my request for service. The technician and salesperson arrived on time, were courteous, and got to work right away. They were very thorough and made sure everything was working correctly before leaving. I also appreciated their excellent customer service. I would definitely use them again and recommend them to others."
100% rating 100 from Lincolnshire, IL on Verified Purchase
"Everyone we worked with was excellent, especially the salesperson and the crew that came to do the job. They were polite, respectful, and knowledgeable. We would highly recommend you to others. Thank you!"
100% rating 100 from Roselle, IL on Verified Purchase
"Joe and Dan were very good."
(150 Remaining)