VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Horne Heating and Air Conditioning
97.904049616928 100
4.9

1,828 reviews since September, 2012

Horne Heating and Air Conditioning
(704) 393-3273 ·
Charlotte, NC 28214

Consumer Review Summary

1,828 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Horne Heating and Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,814 out of 1,831 said yes

Q: Were we able to respond to your needs in a timely manner?

1,792 out of 1,825 said yes

Q: Did the salesperson understand and meet your needs?

1,259 out of 1,270 said yes

Q: Was the work performed to your satisfaction?

1,201 out of 1,265 said yes

Q: Was the work area left neat and clean?

1,790 out of 1,811 said yes

Q: Courtesy and professionalism of our Phone Representatives:

479 out of 537 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,780 out of 1,799 said yes

Q: Please rate your overall experience with our company:

1,547 out of 1,755 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

510 out of 539 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

492 out of 537 gave 5 stars

Q: Overall experience with the Service Technician:

500 out of 536 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charlotte, NC on Verified Purchase
"The installation of the new furnace and A/C units was superior! Entire experience was excellent."
100% rating 100 from Charlotte, NC on Verified Purchase
"Always courteous, timely, and good work."
100% rating 100 from Mint Hill, NC on Verified Purchase
"Renee and Chase did a great job with the installation. They were prompt, professional, and friendly. They had no issues with providing details on the install and answering any of my questions."
100% rating 100 from Waxhaw, NC on Verified Purchase
"Professional!"
100% rating 100 from Charlotte, NC on Verified Purchase
"Excellent start to finish—left a Google review about how wonderful the whole team was. I would absolutely recommend Horne and will work with Horne in the future!"
100% rating 100 from Saint James, NY on Verified Purchase
"Everyone was great, from Sam to the office staff to the techs. Great experience!"
100% rating 100 from Charlotte, NC on Verified Purchase
"You have been great to us over the years. We always feel you have our home's best interest in mind, not just trying to make a sale."
86% rating 100 from Charlotte, NC on Verified Purchase
"Very professional, caring, understanding and great communication skills."
100% rating 100 from Huntersville, NC on Verified Purchase
"We have been Home Heating and Air customers for the past 12 years. They offer some of the best customer service, knowledgeable and courteous technicians/installers and are very easy to deal with. Jon Horne leads by example from the top down."
100% rating 100 from Charlotte, NC on Verified Purchase
"Excellent job done by your crews!"
(528 Remaining)