Customer Reviews for Horne Heating and Air Conditioning

4.9

1,906 reviews since September, 2012

(704) 393-3273 · hornehvac.com
Charlotte, NC 28214

Consumer Review Summary

1,906 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Horne Heating and Air Conditioning. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,891 out of 1,909 said yes

Q: Were we able to respond to your needs in a timely manner?

1,868 out of 1,903 said yes

Q: Did the salesperson understand and meet your needs?

1,335 out of 1,347 said yes

Q: Was the work performed to your satisfaction?

1,269 out of 1,339 said yes

Q: Was the work area left neat and clean?

1,866 out of 1,889 said yes

Q: Would you use our company again and recommend us to others?

1,857 out of 1,877 said yes

Q: Courtesy and professionalism of our Phone Representatives:

480 out of 538 gave 5 stars

Q: Please rate your overall experience with our company:

1,619 out of 1,830 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

511 out of 540 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

493 out of 538 gave 5 stars

Q: Overall experience with the Service Technician:

501 out of 537 gave 5 stars

	100% rating 100 by A.C. from Matthews, NC on 12/01/25 Verified Purchase "Like most HVAC issues, they come at the worst time. We got three quotes, three opinions, three different points of view. Joey came third, and after his introduction, he said, "Don't tell me what the other companies quoted, don't even tell me what they told you. Let me diagnose the unit, and I will give you my advice. He came back with pictures, videos, and receipts. I would highly recommend Horne Heating and Air!"
	100% rating 100 by D.T. from Charlotte, NC on 11/29/25 Verified Purchase "Great job replacing our furnace. Thanks for your excellent service!"
	100% rating 100 by R.V. from Charlotte, NC on 11/20/25 Verified Purchase "Joey, your sales rep, was very thorough and courteous, addressing any questions I had. Theo and Jack are an excellent installation team who kept us updated during the installation and the time frame for finishing. "
	100% rating 100 by L.M. from Charlotte, NC on 11/03/25 Verified Purchase "Everything was seamless and smooth. Excellent experience - will definitely use again!"
	100% rating 100 by S.S. from Charlotte, NC on 11/03/25 Verified Purchase "Horne has been just great! We’ve needed two new systems in the same week, and they have gotten everything done so easily. Really appreciate Nick and Wriston at both installs—also Robert and Michael for the diagnosis and then procurement of the new systems. Also, thank you for the cookies!!!"
	100% rating 100 by T.M. from Concord, NC on 10/30/25 Verified Purchase "We have been Horne HVAC customers since the Stone Age. 1000% satisfied in all regards, including first-rate technicians, dependability, and honest pricing. "
	100% rating 100 by J.M. from Charlotte, NC on 10/10/25 Verified Purchase "Installation was very professional, neat, and accomplished in one day!"
	100% rating 100 by H.T. from Charlotte, NC on 09/22/25 Verified Purchase "After a routine checkup, we discovered it was time for a new heating and air system. Robert, one of the senior managers, came by personally to discuss our options and suggest a system that would satisfy our wants and needs. A few days later, two technicians, Nick and Wriston, came to install, check, and instruct us on how to use the new system. The whole process flowed seamlessly. We're very happy with the product we chose, the installation done, and the system's efficiency."
	100% rating 100 by J.S. from Charlotte, NC on 09/05/25 Verified Purchase "Outstanding company! A company's reputation is made by its employees. We have always had excellent experiences with the phone reps, technicians, sales persons, and quality assurance techs. Never have to worry about our HVAC maintenance and repair! Shout out to all the employees assisting with our most recent system replacement!!"
	100% rating 100 by D.C. from Charlotte, NC on 08/29/25 Verified Purchase "So nice to deal with your company!"

(556 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS