Customer Reviews for Horne Heating and Air Conditioning

4.9

2,020 reviews since September, 2012

(704) 393-3273 · hornehvac.com
Charlotte, NC 28214

Consumer Review Summary

2,020 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Horne Heating and Air Conditioning. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,005 out of 2,023 said yes

Q: Were we able to respond to your needs in a timely manner?

1,978 out of 2,016 said yes

Q: Did the salesperson understand and meet your needs?

1,448 out of 1,460 said yes

Q: Was the work performed to your satisfaction?

1,375 out of 1,451 said yes

Q: Was the work area left neat and clean?

1,979 out of 2,002 said yes

Q: Courtesy and professionalism of our Phone Representatives:

480 out of 538 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,968 out of 1,989 said yes

Q: Please rate your overall experience with our company:

1,717 out of 1,934 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

511 out of 540 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

493 out of 538 gave 5 stars

Q: Overall experience with the Service Technician:

501 out of 537 gave 5 stars

	100% rating 100 by D.D. from Charlotte, NC on 08/31/26 Verified Purchase "Hard workers, professional and very nice people."
	100% rating 100 by R.B. from Charlotte, NC on 08/19/26 Verified Purchase "The people are amazing; their work is pristine, and their prices are reasonable. They are easy to deal with and think outside the box. We seriously felt like we were their only customers! We will definitely be using them again and cannot recommend them enough. "
	100% rating 100 by J.K. from Denver, NC on 08/10/26 Verified Purchase "Horne Heating has been providing AC and heating services for our current and previous 2 homes. We've been happy with the work they've done, both in installing new equipment and for ongoing maintenance, for over 20 years! "
	100% rating 100 by C.B. from Charlotte, NC on 08/07/26 Verified Purchase "Good job!"
	100% rating 100 by A.M. from Charlotte, NC on 08/03/26 Verified Purchase "Our Home had a major waterline break. Horne Heating, Air, Electric & Plumbing gave us a fair, full-line replacement quote, including all required system upgrades. Lance, Larry, Pete, and Emik were consummate professionals in performing this service and completed the repair and replacement in record time. We highly recommend this company. It is a true pleasure to find a family-owned company in the Charlotte area that holds true to its core values of honesty and reliable service."
	100% rating 100 by W.B. from Lowell, NC on 07/24/26 Verified Purchase "Timely and dependable! Thank you for your service! "
	100% rating 100 by C.J. from Bluffton, SC on 07/23/26 Verified Purchase "Great experience with quick replacement of a failing system in my rental property. Professional and thorough. Highly recommend Horne. "
	100% rating 100 by J.M. from Charlotte, NC on 07/22/26 Verified Purchase "Good service!"
	100% rating 100 by S.P. from Belmont, NC on 07/14/26 Verified Purchase "I use Stern's Appliance Repair, and he highly recommended Hornes HVAC. I've had 2 gas packs installed within the last year. I am completely satisfied with every aspect of your company."
	100% rating 100 by H.W. from Charlotte, NC on 07/01/26 Verified Purchase "Thank you for your fast response to my HVAC and Plumbing needs. All of your Service Techs are knowledgeable/trained and take pride in their work!"

(601 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS