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Horne Heating and Air Conditioning
97.915765960513 100
4.9

1,853 reviews since September, 2012

Horne Heating and Air Conditioning
(704) 393-3273 ยท
Charlotte, NC 28214

Consumer Review Summary

1,853 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Horne Heating and Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,839 out of 1,856 said yes

Q: Were we able to respond to your needs in a timely manner?

1,817 out of 1,850 said yes

Q: Did the salesperson understand and meet your needs?

1,284 out of 1,295 said yes

Q: Was the work performed to your satisfaction?

1,224 out of 1,289 said yes

Q: Was the work area left neat and clean?

1,814 out of 1,836 said yes

Q: Courtesy and professionalism of our Phone Representatives:

479 out of 537 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,805 out of 1,824 said yes

Q: Please rate your overall experience with our company:

1,571 out of 1,779 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

510 out of 539 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

492 out of 537 gave 5 stars

Q: Overall experience with the Service Technician:

500 out of 536 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charlotte, NC on Verified Purchase
"From my first experience with you in 2013, through numerous jobs, and now water heating, your consistently excellent customer service!"
100% rating 100 from Charlotte, NC on Verified Purchase
"Very professional company with excellent service provided from start to finish. "
100% rating 100 from Denver, NC on Verified Purchase
"Very professional and personable, Joey was exceptional with skills and pleasant to do business with!"
100% rating 100 from Denver, NC on Verified Purchase
"Joey on May 24, and Nick on May 27, were great! They represented your company beautifully. Nice guys and very knowledgeable. Gave us full confidence in the work and products in our home. Thank you!"
100% rating 100 from Charlotte, NC on Verified Purchase
"Everyone who represented your company - Joey, the office personnel, and the men who installed the unit, as well as the gentleman who came to inspect the work- was very professional and helpful. I will highly recommend Horne to anyone and will certainly use them for any future needs we have. They will be our HVAC company for maintenance going forward. Thanks to everyone for your excellent service, and it was done in a timely manner."
100% rating 100 from Charlotte, NC on Verified Purchase
"Excellent all around. Pleased with the sale (Joey), installation (Mason and Nick), and QA (Brian) processes. Would do business with Horne again!"
100% rating 100 from Charlotte, NC on Verified Purchase
"The warranty that includes both parts and labor sets you apart from competitors and is why we chose Horne. All staff were awesome! "
100% rating 100 from Concord, NC on Verified Purchase
"Hi - we had a great experience using Horne Heating and Air. We were out of town when our system failed, and they had someone at our house (for our dog sitter) within a few hours. The technicians and sales team that we worked with were great, friendly, and easy to work with, especially Chase and Colby. Would recommend to anyone!"
100% rating 100 from Charlotte, NC on Verified Purchase
"We are enjoying our new HVAC. Joey was an excellent salesperson, and Mason and Nick were great installers. We had a small glitch, but an immediate call with a solution sufficed. "
100% rating 100 from Charlotte, NC on Verified Purchase
"The installation of the new furnace and A/C units was superior! Entire experience was excellent."
(537 Remaining)