VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Horne Heating and Air Conditioning
97.892550245011 100
4.9

1,882 reviews since September, 2012

Horne Heating and Air Conditioning
(704) 393-3273 ·
Charlotte, NC 28214

Consumer Review Summary

1,882 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Horne Heating and Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,867 out of 1,885 said yes

Q: Were we able to respond to your needs in a timely manner?

1,845 out of 1,879 said yes

Q: Did the salesperson understand and meet your needs?

1,311 out of 1,323 said yes

Q: Was the work performed to your satisfaction?

1,249 out of 1,316 said yes

Q: Was the work area left neat and clean?

1,842 out of 1,865 said yes

Q: Courtesy and professionalism of our Phone Representatives:

480 out of 538 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,833 out of 1,853 said yes

Q: Please rate your overall experience with our company:

1,597 out of 1,807 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

511 out of 540 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

493 out of 538 gave 5 stars

Q: Overall experience with the Service Technician:

501 out of 537 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Charlotte, NC on Verified Purchase
"Installation was very professional, neat, and accomplished in one day!"
100% rating 100 from Charlotte, NC on Verified Purchase
"After a routine checkup, we discovered it was time for a new heating and air system. Robert, one of the senior managers, came by personally to discuss our options and suggest a system that would satisfy our wants and needs. A few days later, two technicians, Nick and Wriston, came to install, check, and instruct us on how to use the new system. The whole process flowed seamlessly. We're very happy with the product we chose, the installation done, and the system's efficiency."
100% rating 100 from Charlotte, NC on Verified Purchase
"Outstanding company! A company's reputation is made by its employees. We have always had excellent experiences with the phone reps, technicians, sales persons, and quality assurance techs. Never have to worry about our HVAC maintenance and repair! Shout out to all the employees assisting with our most recent system replacement!!"
100% rating 100 from Charlotte, NC on Verified Purchase
"So nice to deal with your company!"
100% rating 100 from Huntersville, NC on Verified Purchase
"Thanks to ALL the team at Horne! You are all professionals and truly care about the customer. Keep on hiring super employees and also treating them well, for they are the heartbeat of the company. "
100% rating 100 from Charlotte, NC on Verified Purchase
"I was so pleased with Horne Heating and Air. I called that afternoon, and someone was out in a few hours. Got my air running to hold me over. The next day, the representative went over everything. He was great-Robert. 3 days later, my unit was getting installed, and Jack and his crew were great. Diamond called me the next day to set up a time to come out to finish one more thing they couldn’t do due to the weather. She was very professional and was able to get an inspection on the same day."
100% rating 100 from Monroe, NC on Verified Purchase
"A very nice company to deal with. Also thank you for the cooler & cookies!"
86% rating 100 from Cherryville, NC on Verified Purchase
"I had an excellent experience with every member of your team. They all have an outstanding work ethic."
100% rating 100 from Indian Land, SC on Verified Purchase
"Great people. Great work."
100% rating 100 from Charlotte, NC on Verified Purchase
"Everyone I've worked with so far has been pleasant, proficient, and good at explaining the details at my level. Everyone has made the effort to go above and beyond - especially when facing 108 degrees in a hot attic. I really appreciate it!"
(550 Remaining)