Customer Reviews for Horne Heating and Air Conditioning

4.9

1,841 reviews since September, 2012

(704) 393-3273 · hornehvac.com
Charlotte, NC 28214

Consumer Review Summary

1,841 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Horne Heating and Air Conditioning. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,827 out of 1,844 said yes

Q: Were we able to respond to your needs in a timely manner?

1,805 out of 1,838 said yes

Q: Did the salesperson understand and meet your needs?

1,272 out of 1,283 said yes

Q: Was the work performed to your satisfaction?

1,212 out of 1,277 said yes

Q: Was the work area left neat and clean?

1,803 out of 1,824 said yes

Q: Courtesy and professionalism of our Phone Representatives:

479 out of 537 gave 5 stars

Q: Would you use our company again and recommend us to others?

1,793 out of 1,812 said yes

Q: Please rate your overall experience with our company:

1,559 out of 1,767 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

510 out of 539 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

492 out of 537 gave 5 stars

Q: Overall experience with the Service Technician:

500 out of 536 gave 5 stars

	100% rating 100 by E.M. from Charlotte, NC on 05/15/25 Verified Purchase "The warranty that includes both parts and labor sets you apart from competitors and is why we chose Horne. All staff were awesome! "
	100% rating 100 by J.B. from Concord, NC on 05/13/25 Verified Purchase "Hi - we had a great experience using Horne Heating and Air. We were out of town when our system failed, and they had someone at our house (for our dog sitter) within a few hours. The technicians and sales team that we worked with were great, friendly, and easy to work with, especially Chase and Colby. Would recommend to anyone!"
	100% rating 100 by C.D. from Charlotte, NC on 05/06/25 Verified Purchase "We are enjoying our new HVAC. Joey was an excellent salesperson, and Mason and Nick were great installers. We had a small glitch, but an immediate call with a solution sufficed. "
	100% rating 100 by E.B. from Charlotte, NC on 04/28/25 Verified Purchase "The installation of the new furnace and A/C units was superior! Entire experience was excellent."
	100% rating 100 by D.M. from Charlotte, NC on 04/22/25 Verified Purchase "Always courteous, timely, and good work."
	100% rating 100 by C.R. from Mint Hill, NC on 04/16/25 Verified Purchase "Renee and Chase did a great job with the installation. They were prompt, professional, and friendly. They had no issues with providing details on the install and answering any of my questions."
	100% rating 100 by M.L. from Waxhaw, NC on 04/16/25 Verified Purchase "Professional!"
	100% rating 100 by R.C. from Charlotte, NC on 04/15/25 Verified Purchase "Excellent start to finish—left a Google review about how wonderful the whole team was. I would absolutely recommend Horne and will work with Horne in the future!"
	100% rating 100 by I.S. from Saint James, NY on 04/09/25 Verified Purchase "Everyone was great, from Sam to the office staff to the techs. Great experience!"
	100% rating 100 by L.E. from Charlotte, NC on 03/27/25 Verified Purchase "You have been great to us over the years. We always feel you have our home's best interest in mind, not just trying to make a sale."

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Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS