Customer Reviews for Doug's Service Company

Doug's Service Company

4.9

393 reviews since May, 2012

(985) 446-1111 · CallDougs.com
Thibodaux, LA 70301

Consumer Review Summary

393 reviews since May, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Doug's Service Company. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

389 out of 393 said yes

Q: Were we able to respond to your needs in a timely manner?

388 out of 393 said yes

Q: Did the salesperson understand and meet your needs?

347 out of 350 said yes

Q: Did the technician understand and meet your needs?

18 out of 18 said yes

Q: Was the work performed to your satisfaction?

350 out of 365 said yes

Q: Was the work area left neat and clean?

383 out of 393 said yes

Q: Courtesy and professionalism of our Phone Representatives:

23 out of 25 gave 5 stars

Q: Would you use our company again and recommend us to others?

384 out of 389 said yes

Q: Please rate your overall experience with our company:

38 out of 43 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

23 out of 25 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

23 out of 25 gave 5 stars

Q: Overall experience with the Service Technician:

23 out of 25 gave 5 stars

	100% rating 100 by C.C. from Thibodaux, LA on 05/05/25 Verified Purchase "I've used Doug's for a while now, and they've always completed their work thoroughly, professionally, and in a timely manner. This project was a new installation, and from quote to completion was within 10 days (which was a lot quicker than other places I've gotten estimates from). Would definitely recommend them."
	100% rating 100 by E.L. from Schriever, LA on 04/02/25 Verified Purchase "Very well satisfied! "
	100% rating 100 by D.J. from Thibodaux, LA on 02/07/25 Verified Purchase "The guys came in and removed the old/broken unit and the new external and internal units running in no time. They were professional and courteous the entire time. "
	100% rating 100 by M.R. from Schriever, LA on 11/30/24 Verified Purchase "The workmen were polite and courteous."
	100% rating 100 by L.L. from Thibodaux, LA on 10/01/24 Verified Purchase "Professional, dependable, great communication. Workers completed the job under tremendous heat conditions."
	100% rating 100 by T.J. from Berwick, LA on 08/22/24 Verified Purchase "I think you all so much! Everyone is very helpful. Work was remarkable"
	83% rating 100 by S.M. from Raceland, LA on 07/10/24 Verified Purchase "Very helpful, courteous, professional, and hard workers. Great job by everyone."
	100% rating 100 by C.M. from Thibodaux, LA on 06/27/24 Verified Purchase "After suffering in 100-degree heat I was very happy to get A/C installed. Everyone was courteous, friendly, and helpful."
	100% rating 100 by Q.J. from Thibodaux, LA on 04/06/24 Verified Purchase "Your technicians are quite good, well-trained and don't guess at how to solve problems."
	100% rating 100 by K.H. from Houma, LA on 02/14/24 Verified Purchase "Everyone was knowledgeable and answered questions as needed, explaining everything that they were doing or had to do."

(50 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS