Customer Reviews for Doug's Service Company

Doug's Service Company

4.9

397 reviews since May, 2012

(985) 980-5620 · CallDougs.com
Pineville, LA 71360

Consumer Review Summary

397 reviews since May, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Doug's Service Company. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

392 out of 396 said yes

Q: Were we able to respond to your needs in a timely manner?

391 out of 396 said yes

Q: Did the salesperson understand and meet your needs?

350 out of 353 said yes

Q: Did the technician understand and meet your needs?

18 out of 18 said yes

Q: Was the work performed to your satisfaction?

353 out of 368 said yes

Q: Was the work area left neat and clean?

386 out of 396 said yes

Q: Courtesy and professionalism of our Phone Representatives:

24 out of 26 gave 5 stars

Q: Would you use our company again and recommend us to others?

387 out of 392 said yes

Q: Timeliness in responding to your needs:

1 out of 1 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1 out of 1 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

39 out of 44 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1 out of 1 gave 5 stars

Q: Condition of the work area after job completion:

1 out of 1 gave 5 stars

Q: How likely would you be to use our company again?

1 out of 1 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1 out of 1 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

23 out of 25 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

23 out of 25 gave 5 stars

Q: Overall experience with the Service Technician:

23 out of 25 gave 5 stars

	100% rating 100 by C.C. from Thibodaux, LA on 05/05/25 Verified Purchase "I've used Doug's for a while now, and they've always completed their work thoroughly, professionally, and in a timely manner. This project was a new installation, and from quote to completion was within 10 days (which was a lot quicker than other places I've gotten estimates from). Would definitely recommend them."
	100% rating 100 by E.L. from Schriever, LA on 04/02/25 Verified Purchase "Very well satisfied! "
	100% rating 100 by D.J. from Thibodaux, LA on 02/07/25 Verified Purchase "The guys came in and removed the old/broken unit and the new external and internal units running in no time. They were professional and courteous the entire time. "
	100% rating 100 by M.R. from Schriever, LA on 11/30/24 Verified Purchase "The workmen were polite and courteous."
	100% rating 100 by L.L. from Thibodaux, LA on 10/01/24 Verified Purchase "Professional, dependable, great communication. Workers completed the job under tremendous heat conditions."
	100% rating 100 by T.J. from Berwick, LA on 08/22/24 Verified Purchase "I think you all so much! Everyone is very helpful. Work was remarkable"
	83% rating 100 by S.M. from Raceland, LA on 07/10/24 Verified Purchase "Very helpful, courteous, professional, and hard workers. Great job by everyone."
	100% rating 100 by C.M. from Thibodaux, LA on 06/27/24 Verified Purchase "After suffering in 100-degree heat I was very happy to get A/C installed. Everyone was courteous, friendly, and helpful."
	100% rating 100 by Q.J. from Thibodaux, LA on 04/06/24 Verified Purchase "Your technicians are quite good, well-trained and don't guess at how to solve problems."
	100% rating 100 by K.H. from Houma, LA on 02/14/24 Verified Purchase "Everyone was knowledgeable and answered questions as needed, explaining everything that they were doing or had to do."

(50 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS