97.872340425532 100
4.9

47 reviews since June, 2012

Family Danz Heating & Cooling
518-427-8685 ·
Albany, NY 12207

Consumer Review Summary

47 reviews since June, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Family Danz Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

31 out of 31 said yes

Q: Were we able to respond to your needs in a timely manner?

31 out of 31 said yes

Q: Did the salesperson understand and meet your needs?

31 out of 31 said yes

Q: Was the work performed to your satisfaction?

31 out of 31 said yes

Q: Was the work area left neat and clean?

29 out of 31 said yes

Q: Would you use our company again and recommend us to others?

31 out of 31 said yes

Q: Courtesy and professionalism of our Phone Representatives:

15 out of 16 gave 5 stars

Q: Timeliness in responding to your needs:

14 out of 16 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

15 out of 16 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

14 out of 16 gave 5 stars

Q: Communication and follow-up from the Salesperson:

15 out of 16 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

14 out of 16 gave 5 stars

Q: Please rate your overall experience with our company:

40 out of 46 gave 5 stars

Q: Condition of the work area after job completion:

14 out of 16 gave 5 stars

Q: How likely would you be to use our company again?

15 out of 16 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

15 out of 16 gave 5 stars