Customer Reviews for Daffan Cooling and Heating

1,344 reviews since September, 2012

(817) 279-0582 · calldaffan.com
Granbury, TX 76049

Consumer Review Summary

1,344 reviews since September, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Daffan Cooling and Heating. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,339 out of 1,342 said yes

Q: Were we able to respond to your needs in a timely manner?

1,327 out of 1,339 said yes

Q: Did the salesperson understand and meet your needs?

1,309 out of 1,311 said yes

Q: Did the technician understand and meet your needs?

26 out of 26 said yes

Q: Was the work performed to your satisfaction?

1,313 out of 1,331 said yes

Q: Was the work area left neat and clean?

1,320 out of 1,338 said yes

Q: Would you use our company again and recommend us to others?

1,316 out of 1,320 said yes

Q: Please rate your overall experience with our company:

1,169 out of 1,254 gave 5 stars

	100% rating 100 by D.H. from Granbury, TX on 04/12/24 Verified Purchase "Very satisfied. They take care of the customer and follow up to make sure we are happy."
	100% rating 100 by Y.M. from Stephenville, TX on 04/10/24 Verified Purchase "We have enjoyed all our dealings with Daffan--very nice to work with."
	100% rating 100 by C.I. from Granbury, TX on 12/27/23 Verified Purchase "Daffan is the best. They treat you like family."
	100% rating 100 by S.B. from Granbury, TX on 12/27/23 Verified Purchase "We couldn't have asked for a better experience."
	100% rating 100 by B.T. from Granbury, TX on 12/12/23 Verified Purchase "Great technicians They know so much. Jonathan is easy to work with."
	100% rating 100 by M.J. from Granbury, TX on 12/12/23 Verified Purchase "Wonderful company!"
	100% rating 100 by D.G. from Weatherford, TX on 12/12/23 Verified Purchase "They knew their business. they were in and out in 1 day. They left the area cleaner than it was."
	100% rating 100 by J.H. from Glen Rose, TX on 12/07/23 Verified Purchase "You went above and beyond. Our unit went out in the middle of the summer heat when I was away. Your salesman made sure to leave two portable coolers for my wife along with the tin of nuts. A relation of yours who is a friend of my wife recommended we call you when we needed HVAC assistance. She was not wrong! Your staff is very friendly and helpful and treat us like we are important. The gift of the cup and cookies further promotes your business attitude and is memorable and greatly appreciated! I recommended you to my next-door neighbor and you installed their new unit within the last couple of months. They are also pleased. Thank you very much!"
	100% rating 100 by N.A. from Granbury, TX on 11/18/23 Verified Purchase "Very satisfied."
	100% rating 100 by J.C. from Granbury, TX on 11/04/23 Verified Purchase "I got what I was promised. You did what you said you would do."

(344 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS