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Pipes & Plugs
97.694672131148 100
4.9

282 reviews since October, 2012

Pipes & Plugs
(337) 364-2980 ยท
New Iberia, LA 70560

Consumer Review Summary

282 reviews since October, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Pipes & Plugs. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

279 out of 282 said yes

Q: Were we able to respond to your needs in a timely manner?

279 out of 282 said yes

Q: Did the technician understand and meet your needs?

279 out of 282 said yes

Q: Was the work performed to your satisfaction?

258 out of 277 said yes

Q: Was the work area left neat and clean?

272 out of 280 said yes

Q: Would you use our company again and recommend us to others?

270 out of 278 said yes

Q: Please rate your overall experience with our company:

249 out of 271 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from New Iberia, LA on Verified Purchase
"Very reliable, and you stand behind your repairs!"
93% rating 100 from Lafayette, LA on Verified Purchase
"I had a great experience with Pipes and Plugs. I tried to work with 2 other plumbing companies prior; neither would give me a quote on the work needed. One just charged me for coming out and running their camera. I called about 4 other companies, along with Pipes and Plugs, and they all wanted to charge a trip charge- 1 Hour, just to come tell me what the cost would be to repair. Pipes and Plugs gave me a free consultation. Thank you! Would highly recommend!"
100% rating 100 from Broussard, LA on Verified Purchase
"The guys were very professional, kind, and got the job done quickly!"
100% rating 100 from New Iberia, LA on Verified Purchase
"They did an awesome job and in a very timely manner! "
96% rating 100 from Lafayette, LA on Verified Purchase
"Very respectful young men and all about pleasing the Customer. "
100% rating 100 from New Iberia, LA on Verified Purchase
"FROM THE first visit, WE WERE IMPRESSED WITH CALEB AND Jaden. They were professional and friendly. Caleb explained options in ways we could understand. This team easily detected the leak and moved forward with a plan to repair it the next day. The next morning, Zach and Damian arrived on time. Again, professional and concerned about our Needs. Zach explained every step along the way, and Damion worked diligently along side him. It was a long and tedious job that ended on a Friday afternoon. To top things off, Caleb and Jaden showed up at the end to see the final job. We were able to shower and do laundry that day. THESE 4 YOUNG men were so pleasant. The knowledge base and problem-solving skills of Caleb and Zach were quite impressive. We highly recommend Pipes and Plugs!"
100% rating 100 from New Iberia, LA on Verified Purchase
"Excellent staff! Excellent service! Excellent price! Excellent product! "
100% rating 100 from Lafayette, LA on Verified Purchase
"Will use on all my rentals! "
100% rating 100 from New Iberia, LA on Verified Purchase
"Good so far! "
100% rating 100 from New Iberia, LA on Verified Purchase
"Evan and Reed did an excellent job on the work that needed to be done on my home. I highly recommend them for any projects that anyone may have."
(89 Remaining)