Customer Reviews for Goodco Mechanical, Inc.

Goodco Mechanical, Inc.

4.8

2,464 reviews since April, 2013

(814) 238-8180 · goodcoinc.com
State College, PA 16801

Consumer Review Summary

2,464 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,966 out of 2,187 gave 5 stars

Q: Timeliness in responding to your needs:

1,898 out of 2,188 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

437 out of 508 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

462 out of 510 gave 5 stars

Q: Communication and follow-up from the Sales team:

259 out of 286 said yes

Q: Expertise and workmanship of the Installation Team:

443 out of 511 gave 5 stars

Q: Condition of the work area after job completion:

1,975 out of 2,194 gave 5 stars

Q: How likely would you be to use our company again?

1,932 out of 2,198 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,817 out of 2,169 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,513 out of 1,681 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,582 out of 1,685 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Overall experience with the Service Technician:

1,525 out of 1,677 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

Q: Please rate your overall experience with our company:

2,062 out of 2,414 gave 5 stars

	100% rating 100 by B.R. from State College, PA on 09/20/23 Verified Purchase "Mike is great; our pup - Cooper - adores him. He did a wonderful job installing a water line that could not have been a cakewalk. But, it's in, the garage fridge is a workhorse making ice!"
	94% rating 100 by T.Y. from State College, PA on 09/06/23 Verified Purchase "The tech - Don - performed, and explained, a checkout of our whole house dehumidifier. Don took the time to explain what he was doing and answered any number of questions we had in regard to it. I thought Don did a very good job, and we may request him for future contract services work. Thank you Goodco and Don in particular!"
	100% rating 100 by S.B. from State College, PA on 09/06/23 Verified Purchase "Mike is a wonderful professional! He is polite, explains things clearly, and has a great personality!!! It has been a pleasure whenever he is here!!!"
	100% rating 100 by C.P. from Boalsburg, PA on 09/06/23 Verified Purchase "I have had 4 HVAC companies over 30+ years in our home. By far Goodco's preventative maintenance service that they recently performed under contract was the most thorough that I have ever seen a company perform. Alan and his fellow technician were incredibly professional and performed the job with, well a passion. It is truly a joy to see people who take pride in their work. "
	100% rating 100 by F.S. from Howard, PA on 09/06/23 Verified Purchase "Great technician, very knowledgeable."
	97% rating 100 by A.W. from State College, PA on 09/05/23 Verified Purchase "Your technicians are always very considerate about taking care of my house."
	100% rating 100 by E.D. from State College, PA on 09/04/23 Verified Purchase "Always a good experience working with you!"
	94% rating 100 by R.M. from State College, PA on 09/03/23 Verified Purchase "I appreciate the dedication to solving a particularly complex and difficult repair. Jeff never gave up on getting it repaired to our expectations."
	100% rating 100 by C.S. from Bellefonte, PA on 08/29/23 Verified Purchase "We had two service technicians come to the house to repair our mini-split system. They answered all my questions and were very respectful and thorough."
	97% rating 100 by L.D. from Boalsburg, PA on 08/29/23 Verified Purchase "It was a maintenance check for an AC and heat mini-split system. The service person was great. "

(649 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS