4.9
3,800 reviews since April, 2013
Consumer Review Summary
3,800 reviews since April, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
245 out of 246 said yes
Q: Were we able to respond to your needs in a timely manner?
241 out of 246 said yes
Q: Did the salesperson understand and meet your needs?
241 out of 243 said yes
Q: Was the work performed to your satisfaction?
238 out of 242 said yes
Q: Was the work area left neat and clean?
241 out of 244 said yes
Q: Would you use our company again and recommend us to others?
243 out of 245 said yes
Q: Courtesy and professionalism of our Phone Representatives:
3,207 out of 3,515 gave 5 stars
Q: Timeliness in responding to your needs:
3,092 out of 3,514 gave 5 stars
Q: Courtesy and professionalism of our Salesperson:
13 out of 14 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
502 out of 579 gave 5 stars
Q: Communication and follow-up from the Sales team:
319 out of 357 gave 5 stars
Q: Communication and follow-up from the Salesperson:
167 out of 203 gave 5 stars
Q: Please rate your overall experience with our company:
3,201 out of 3,705 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
530 out of 581 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
505 out of 582 gave 5 stars
Q: Condition of the work area after job completion:
3,213 out of 3,508 gave 5 stars
Q: How likely would you be to use our company again?
3,113 out of 3,508 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
2,947 out of 3,478 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
2,791 out of 2,943 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
2,677 out of 2,930 gave 5 stars
Q: Are you satisfied with the quality of the lighting upgrade?
14 out of 14 said yes
Q: Overall experience with the Service Technician:
2,691 out of 2,913 gave 5 stars
Q: How likely are you to recommend our company to another business?
12 out of 14 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS