4.9
4,006 reviews since April, 2013
Consumer Review Summary
4,006 reviews since April, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
245 out of 246 said yes
Q: Were we able to respond to your needs in a timely manner?
241 out of 246 said yes
Q: Did the salesperson understand and meet your needs?
241 out of 243 said yes
Q: Was the work performed to your satisfaction?
238 out of 242 said yes
Q: Was the work area left neat and clean?
241 out of 244 said yes
Q: Would you use our company again and recommend us to others?
243 out of 245 said yes
Q: Courtesy and professionalism of our Phone Representatives:
3,397 out of 3,715 gave 5 stars
Q: Timeliness in responding to your needs:
3,276 out of 3,711 gave 5 stars
Q: Courtesy and professionalism of our Salesperson:
13 out of 14 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
508 out of 585 gave 5 stars
Q: Communication and follow-up from the Sales team:
324 out of 363 gave 5 stars
Q: Communication and follow-up from the Salesperson:
167 out of 203 gave 5 stars
Q: Please rate your overall experience with our company:
3,378 out of 3,905 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
535 out of 587 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
510 out of 588 gave 5 stars
Q: Condition of the work area after job completion:
3,398 out of 3,706 gave 5 stars
Q: How likely would you be to use our company again?
3,293 out of 3,708 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
3,121 out of 3,676 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
2,978 out of 3,137 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
2,855 out of 3,121 gave 5 stars
Q: Are you satisfied with the quality of the lighting upgrade?
14 out of 14 said yes
Q: Overall experience with the Service Technician:
2,877 out of 3,107 gave 5 stars
Q: How likely are you to recommend our company to another business?
12 out of 14 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS