96.029411764706 100
4.8

1,343 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ·
State College, PA 16801

Consumer Review Summary

1,343 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
9%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

941 out of 1,078 gave 5 stars

Q: Timeliness in responding to your needs:

907 out of 1,074 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

378 out of 443 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

401 out of 444 gave 5 stars

Q: Communication and follow-up from the Sales team:

200 out of 222 said yes

Q: Expertise and workmanship of the Installation Team:

383 out of 445 gave 5 stars

Q: Condition of the work area after job completion:

956 out of 1,087 gave 5 stars

Q: How likely would you be to use our company again?

958 out of 1,087 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

901 out of 1,070 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

592 out of 641 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Expertise and workmanship of the Service Technician:

576 out of 643 gave 5 stars

Q: Overall experience with the Service Technician:

580 out of 639 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

Q: Please rate your overall experience with our company:

1,117 out of 1,316 gave 5 stars