Customer Reviews for Goodco Mechanical, Inc.

Goodco Mechanical, Inc.

4.8

3,434 reviews since April, 2013

(814) 238-8180 · goodcoinc.com
State College, PA 16801

Consumer Review Summary

3,434 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,863 out of 3,153 gave 5 stars

Q: Timeliness in responding to your needs:

2,760 out of 3,152 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

472 out of 547 gave 5 stars

Q: Communication and follow-up from the Sales team:

292 out of 325 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Please rate your overall experience with our company:

2,880 out of 3,357 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

500 out of 549 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

479 out of 550 gave 5 stars

Q: Condition of the work area after job completion:

2,875 out of 3,152 gave 5 stars

Q: How likely would you be to use our company again?

2,781 out of 3,154 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,629 out of 3,124 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,468 out of 2,613 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,365 out of 2,605 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Overall experience with the Service Technician:

2,384 out of 2,593 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

	100% rating 100 by M.Z. from Mingoville, PA on 08/27/24 Verified Purchase "We have been with your company since we built our house 14 years ago. Your salesmen have always been great about giving us our options, explaining the pros and cons of each and answering our many questions. The technicians have been professional and again have taken the time to answer any and all of our questions. "
	100% rating 100 by N.H. from Williamsburg, PA on 08/27/24 Verified Purchase "Justin is the best. He knows our heater and fine-tunes it so we have the best running. Have had Bovard for 20 years. "
	100% rating 100 by P.M. from Altoona, PA on 08/22/24 Verified Purchase "I am very pleased with the service "
	100% rating 100 by G.L. from Hollidaysburg, PA on 08/22/24 Verified Purchase "I have no issues at this time. I am pleased that our furnace and air conditioner units get serviced before they are needed, not like in the past when the furnace was serviced late in the heating season and then we had to call to schedule. The same was with the air conditioner. Keep up the good work. Sometimes when a family owned company is sold to a larger company, service and personnel connections are lost. So far this has not been the case."
	92% rating 100 by P.F. from Tyrone, PA on 08/21/24 Verified Purchase "Prices are outrageous "
	100% rating 100 by F.S. from Howard, PA on 08/20/24 Verified Purchase "If you have any questions about your project they have the answers!"
	100% rating 100 by R.J. from State College, PA on 08/19/24 Verified Purchase "Very pleased with the professionalism displayed by the technician."
	100% rating 100 by T.M. from Claysburg, PA on 08/19/24 Verified Purchase "The entire experience was incredible. I contacted the State College location by mistake but was transferred to the Altoona location through a warm transfer. The Altoona location was able to schedule an appointment for me the same day. Conner, your technician, arrived and was incredibly personable, knowledgeable, and professional. I will be sure to ask for him in the future for my annual maintenance needs. Excellent company!"
	100% rating 100 by J.F. from Altoona, PA on 08/19/24 Verified Purchase "Conner was considerate and completed the job in a timely manner. "
	100% rating 100 by R.L. from Hollidaysburg, PA on 08/17/24 Verified Purchase "Everyone has been professional and friendly. "

(925 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS