96.330717672061 100
4.8

3,434 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ·
State College, PA 16801

Consumer Review Summary

3,434 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,863 out of 3,153 gave 5 stars

Q: Timeliness in responding to your needs:

2,760 out of 3,152 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

472 out of 547 gave 5 stars

Q: Communication and follow-up from the Sales team:

292 out of 325 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Please rate your overall experience with our company:

2,880 out of 3,357 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

500 out of 549 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

479 out of 550 gave 5 stars

Q: Condition of the work area after job completion:

2,875 out of 3,152 gave 5 stars

Q: How likely would you be to use our company again?

2,781 out of 3,154 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,629 out of 3,124 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,468 out of 2,613 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,365 out of 2,605 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Overall experience with the Service Technician:

2,384 out of 2,593 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars