4.8
3,758 reviews since April, 2013
Consumer Review Summary
3,758 reviews since April, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
245 out of 246 said yes
Q: Were we able to respond to your needs in a timely manner?
241 out of 246 said yes
Q: Did the salesperson understand and meet your needs?
241 out of 243 said yes
Q: Was the work performed to your satisfaction?
238 out of 242 said yes
Q: Was the work area left neat and clean?
241 out of 244 said yes
Q: Would you use our company again and recommend us to others?
243 out of 245 said yes
Q: Courtesy and professionalism of our Phone Representatives:
3,166 out of 3,474 gave 5 stars
Q: Timeliness in responding to your needs:
3,053 out of 3,472 gave 5 stars
Q: Courtesy and professionalism of our Salesperson:
13 out of 14 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
501 out of 578 gave 5 stars
Q: Communication and follow-up from the Sales team:
318 out of 356 gave 5 stars
Q: Communication and follow-up from the Salesperson:
167 out of 203 gave 5 stars
Q: Please rate your overall experience with our company:
3,163 out of 3,664 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
529 out of 580 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
504 out of 581 gave 5 stars
Q: Condition of the work area after job completion:
3,175 out of 3,467 gave 5 stars
Q: How likely would you be to use our company again?
3,075 out of 3,467 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
2,911 out of 3,437 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
2,751 out of 2,902 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
2,638 out of 2,889 gave 5 stars
Q: Are you satisfied with the quality of the lighting upgrade?
14 out of 14 said yes
Q: Overall experience with the Service Technician:
2,652 out of 2,873 gave 5 stars
Q: How likely are you to recommend our company to another business?
12 out of 14 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS