96.032643826761 100
4.8

1,743 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ·
State College, PA 16801

Consumer Review Summary

1,743 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
9%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,304 out of 1,475 gave 5 stars

Q: Timeliness in responding to your needs:

1,253 out of 1,472 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

405 out of 471 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

428 out of 472 gave 5 stars

Q: Communication and follow-up from the Sales team:

228 out of 250 said yes

Q: Expertise and workmanship of the Installation Team:

409 out of 473 gave 5 stars

Q: Condition of the work area after job completion:

1,323 out of 1,484 gave 5 stars

Q: How likely would you be to use our company again?

1,307 out of 1,482 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,225 out of 1,461 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

935 out of 1,006 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Expertise and workmanship of the Service Technician:

897 out of 1,007 gave 5 stars

Q: Overall experience with the Service Technician:

908 out of 1,003 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

Q: Please rate your overall experience with our company:

1,449 out of 1,703 gave 5 stars