Customer Reviews for Goodco Mechanical, Inc.

Goodco Mechanical, Inc.

4.8

3,233 reviews since April, 2013

(814) 238-8180 · goodcoinc.com
State College, PA 16801

Consumer Review Summary

3,233 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,681 out of 2,953 gave 5 stars

Q: Timeliness in responding to your needs:

2,580 out of 2,951 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

469 out of 544 gave 5 stars

Q: Communication and follow-up from the Sales team:

289 out of 322 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Please rate your overall experience with our company:

2,710 out of 3,158 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

497 out of 546 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

477 out of 547 gave 5 stars

Q: Condition of the work area after job completion:

2,692 out of 2,954 gave 5 stars

Q: How likely would you be to use our company again?

2,608 out of 2,955 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,468 out of 2,928 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,283 out of 2,415 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,186 out of 2,410 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Overall experience with the Service Technician:

2,201 out of 2,397 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

	100% rating 100 by P.M. from State College, PA on 07/09/24 Verified Purchase "Another emergency call...another quick and excellent service by your great company. Continue to be very, very pleased with Goodco in ALL respects. Highly Recommend! "
	100% rating 100 by S.D. from Roaring Spring, PA on 07/09/24 Verified Purchase "In 2019, we replaced our twenty-five-year-old heat pumps with Carrier units installed by Bovard/Goodco. Based on our experience, we could not have made a better choice. Excellent product, professionally installed and functioning perfectly with routine scheduled maintenance. Highly recommended! "
	100% rating 100 by D.W. from Bellefonte, PA on 07/06/24 Verified Purchase "Keep up the good work. "
	100% rating 100 by E.T. from State College, PA on 07/05/24 Verified Purchase "We have utilized Goodco service for almost 9 years for both geothermal and plumbing. Each and every visit has provided excellent professional service. When the geothermal unit required replacement, Goodco supplied the updated model that was originally planned for builder installation but was unavailable over 10 years ago. The installer's and staff members' knowledge and expertise as well as personal service far exceeded our expectations. Thanks again!!!"
	100% rating 100 by D.M. from Boalsburg, PA on 07/05/24 Verified Purchase "From start to finish I am happy with customer service from everyone I talked to. The staff who answered the phone were very professional, supportive, and nice. Jeff was great getting me rescheduled when I had to cancel my appointment. The original apt. was on a Thursday, Jeff got me scheduled the next day Friday. Plus, he was very nice about having to reschedule us. Colin was non-stop at working on our air conditioners. He was professional, answered my questions, and explained what he would be doing, and why. He was very patient helping with questions on using the remote. Some older people, that would be me, have a tendency to forget things plus I don't think I ever totally understood how to use the remote, I did learn some things I wasn't doing correctly with using the fans on the units. Thank you everyone!"
	100% rating 100 by K.H. from Bellefonte, PA on 07/02/24 Verified Purchase "Caleb was great! He was easy to communicate with and very friendly. "
	100% rating 100 by K.B. from Everett, PA on 07/02/24 Verified Purchase "Connor did a great job of servicing the HVAC unit! Offered additional services as a protective barrier against electrical surges. "
	100% rating 100 by T.S. from State College, PA on 07/02/24 Verified Purchase "Got my mini-splits 2 years ago and was very pleased with the guy who came out to explain them, the 2 guys that installed them, and the guys that came out for maintenance on those and my boiler. I appreciate the time the technicians spend on the maintenance....usually well over an hour. Makes me think that it is more than just a quick, cosmetic cleaning. Thanks."
	100% rating 100 by D.L. from Boalsburg, PA on 07/02/24 Verified Purchase "We have been very satisfied with the service, all interactions, and equipment. "
	100% rating 100 by M.L. from Pleasant Gap, PA on 07/02/24 Verified Purchase "Simply the best. "

(867 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS