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Goodco Mechanical, Inc.
96.587382963223 100
4.9

4,166 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ยท
State College, PA 16801

Consumer Review Summary

4,166 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

3,542 out of 3,870 gave 5 stars

Q: Timeliness in responding to your needs:

3,415 out of 3,867 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

552 out of 631 gave 5 stars

Q: Communication and follow-up from the Sales team:

366 out of 409 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Please rate your overall experience with our company:

3,517 out of 4,059 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

580 out of 633 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

553 out of 634 gave 5 stars

Q: Condition of the work area after job completion:

3,543 out of 3,863 gave 5 stars

Q: How likely would you be to use our company again?

3,436 out of 3,863 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

3,259 out of 3,829 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,083 out of 3,248 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,955 out of 3,229 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Overall experience with the Service Technician:

2,977 out of 3,215 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from State College, PA on Verified Purchase
"Easiest major installation ever. Knew what was going to happen from the salesman. The installation team gave progress reports and explained the equipment and maintenance."
100% rating 100 from Tyrone, PA on Verified Purchase
"Everyone I came in contact with from the office to the installers was friendly and professional. It sets you apart from other businesses we got information from. We appreciated it! "
100% rating 100 from Williamsburg, PA on Verified Purchase
"Did a great job!"
100% rating 100 from State College, PA on Verified Purchase
"Excellent and reliable service! "
100% rating 100 from Northern Cambria, PA on Verified Purchase
"Robert is a very friendly and knowledgeable salesman. Matt, Robbie, and Dallas installed our new A/C unit. They were very polite, introduced themselves with a handshake, explained how the work was going, and completed their work professionally. I had no questions with the new control or unit. I absolutely recommend this company and their staff! "
100% rating 100 from State College, PA on Verified Purchase
"Very satisfied!"
100% rating 100 from Winburne, PA on Verified Purchase
"I have already recommended Goodco because of the wonderful experience that we had with your company."
100% rating 100 from State College, PA on Verified Purchase
"Everyone was polite, professional, answered my questions, cleaned up and respected my property, and were always on time."
100% rating 100 from Centre Hall, PA on Verified Purchase
"Nate was extremely helpful, and the crew was helpful and polite."
100% rating 100 from State College, PA on Verified Purchase
"The entire experience couldn't have been easier. The salesperson was professional and knowledgeable. The install team did great work and were also very easy to talk to and ask questions."
(1,183 Remaining)