96.350594821554 100
4.8

816 reviews since April, 2013

Goodco Mechanical, Inc.
1-814-238-8180 ·
State College, PA 16801

Consumer Review Summary

816 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
9%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

481 out of 557 gave 5 stars

Q: Timeliness in responding to your needs:

475 out of 553 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

11 out of 12 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

326 out of 384 gave 5 stars

Q: Communication and follow-up from the Sales team:

152 out of 167 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

346 out of 384 gave 5 stars

Q: Please rate your overall experience with our company:

680 out of 794 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

334 out of 385 gave 5 stars

Q: Condition of the work area after job completion:

484 out of 565 gave 5 stars

Q: How likely would you be to use our company again?

494 out of 563 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

475 out of 551 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

166 out of 178 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

12 out of 12 said yes

Q: Expertise and workmanship of the Service Technician:

156 out of 180 gave 5 stars

Q: Overall experience with the Service Technician:

160 out of 179 gave 5 stars

Q: How likely are you to recommend our company to another business?

10 out of 12 gave 5 stars