VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Goodco Mechanical, Inc.
96.064918851436 100
4.8

2,252 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ·
State College, PA 16801

Consumer Review Summary

2,252 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,766 out of 1,976 gave 5 stars

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Timeliness in responding to your needs:

1,715 out of 1,977 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

430 out of 499 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

454 out of 501 gave 5 stars

Q: Communication and follow-up from the Sales team:

251 out of 277 said yes

Q: Condition of the work area after job completion:

1,778 out of 1,984 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

435 out of 502 gave 5 stars

Q: How likely would you be to use our company again?

1,740 out of 1,988 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,639 out of 1,962 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,387 out of 1,483 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Expertise and workmanship of the Service Technician:

1,326 out of 1,480 gave 5 stars

Q: Overall experience with the Service Technician:

1,337 out of 1,478 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

Q: Please rate your overall experience with our company:

1,881 out of 2,207 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Bellefonte, PA on Verified Purchase
"You really are "The Good Guys!!""
100% rating 100 from State College, PA on Verified Purchase
"I was very impressed with Garrett. He was very respectful coming into my home and very knowledgeable about what needed to be done. I found Garrett to be genuinely concerned about making sure I had electric heaters while waiting for a part to come in to fix the furnace. I was also impressed with the positive response I received from the phone people that I talked with. Very kind and understanding."
from Snow Shoe, PA on Verified Purchase
"My wife said they were excellent."
100% rating 100 from Spring Mills, PA on Verified Purchase
"The Technician who came to the house was great! He called giving me a 20 minute notice of his arrival which was unexpected but wonderful! He showed up on time, explained what he was doing, answered questions I may have had, was pleasant, professional and left me with confidence that my system was running up to par. He had a great attitude and I was very comfortable having him in my house. Definitely would be thrilled to have him back again. "
97% rating 100 from State College, PA on Verified Purchase
"A+"
100% rating 100 from State College, PA on Verified Purchase
"I called after hours with model number of our failed water heater. Before your business hours the next morning I was informed a new WH was in stock and could be installed the same day--now that is FAST!"
100% rating 100 from State College, PA on Verified Purchase
"Very prompt and courteous. "
100% rating 100 from State College, PA on Verified Purchase
"Called ahead to communicate the arrival time and arrived on time. Mike and Trent did a great job correcting the small water line leak I experienced in my crawl space. They worked together to identify the best solution and quickly resolved the issue. "
100% rating 100 from State College, PA on Verified Purchase
"I had been using Goodco for HVAC maintenance since buying my home 2 years ago and most recently for a plumbing project. Technicians are always on time and knowledgeable. The office staff is always prompt and very helpful."
100% rating 100 from Pleasant Gap, PA on Verified Purchase
"Long story short, but last winter had major issues, with antiquated oil furnace. Discovered oil tank issue, too. Needed emergency furnace installation. Needed oil tank replaced to avoid future issues. Drew that cleaned furnace and Nate that worked on estimate were very professional and were aware of my concerns. Thank you. "
(579 Remaining)