96.017792098627 100
4.8

1,614 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ·
State College, PA 16801

Consumer Review Summary

1,614 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
9%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,178 out of 1,342 gave 5 stars

Q: Timeliness in responding to your needs:

1,135 out of 1,339 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

396 out of 462 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

419 out of 463 gave 5 stars

Q: Communication and follow-up from the Sales team:

219 out of 241 said yes

Q: Expertise and workmanship of the Installation Team:

400 out of 464 gave 5 stars

Q: Condition of the work area after job completion:

1,200 out of 1,355 gave 5 stars

Q: How likely would you be to use our company again?

1,188 out of 1,349 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,113 out of 1,329 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

821 out of 884 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Expertise and workmanship of the Service Technician:

789 out of 885 gave 5 stars

Q: Overall experience with the Service Technician:

797 out of 880 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

Q: Please rate your overall experience with our company:

1,335 out of 1,572 gave 5 stars