96.666914941159 100
4.9

769 reviews since April, 2013

Goodco Mechanical, Inc.
1-814-238-8180 ·
State College, PA 16801

Consumer Review Summary

769 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

444 out of 511 gave 5 stars

Q: Timeliness in responding to your needs:

442 out of 506 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

11 out of 12 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

315 out of 371 gave 5 stars

Q: Communication and follow-up from the Sales team:

140 out of 154 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

334 out of 371 gave 5 stars

Q: Please rate your overall experience with our company:

645 out of 748 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

322 out of 372 gave 5 stars

Q: Condition of the work area after job completion:

445 out of 518 gave 5 stars

Q: How likely would you be to use our company again?

458 out of 517 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

440 out of 505 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

138 out of 144 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

12 out of 12 said yes

Q: Expertise and workmanship of the Service Technician:

131 out of 146 gave 5 stars

Q: Overall experience with the Service Technician:

134 out of 145 gave 5 stars

Q: How likely are you to recommend our company to another business?

10 out of 12 gave 5 stars