96.110472043055 100
4.8

2,734 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ·
State College, PA 16801

Consumer Review Summary

2,734 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,214 out of 2,457 gave 5 stars

Q: Timeliness in responding to your needs:

2,127 out of 2,457 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

451 out of 523 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

476 out of 525 gave 5 stars

Q: Communication and follow-up from the Sales team:

272 out of 301 said yes

Q: Expertise and workmanship of the Installation Team:

457 out of 526 gave 5 stars

Q: Condition of the work area after job completion:

2,220 out of 2,460 gave 5 stars

Q: How likely would you be to use our company again?

2,158 out of 2,466 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,025 out of 2,437 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,737 out of 1,933 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,822 out of 1,940 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Overall experience with the Service Technician:

1,752 out of 1,926 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

Q: Please rate your overall experience with our company:

2,276 out of 2,679 gave 5 stars