96.084416870174 100
4.8

1,708 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ·
State College, PA 16801

Consumer Review Summary

1,708 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
9%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,269 out of 1,440 gave 5 stars

Q: Timeliness in responding to your needs:

1,222 out of 1,437 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

400 out of 466 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

423 out of 467 gave 5 stars

Q: Communication and follow-up from the Sales team:

223 out of 245 said yes

Q: Expertise and workmanship of the Installation Team:

404 out of 468 gave 5 stars

Q: Condition of the work area after job completion:

1,291 out of 1,450 gave 5 stars

Q: How likely would you be to use our company again?

1,276 out of 1,447 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,195 out of 1,426 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

909 out of 976 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Expertise and workmanship of the Service Technician:

874 out of 977 gave 5 stars

Q: Overall experience with the Service Technician:

884 out of 973 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

Q: Please rate your overall experience with our company:

1,419 out of 1,668 gave 5 stars