Customer Reviews for Ken Rex Plumbing, Heating & Cooling

516 reviews since May, 2013

(570) 287-6883 · kenrexheatcool.com
Kingston, PA 18704

Consumer Review Summary

516 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

514 out of 515 said yes

Q: Were we able to respond to your needs in a timely manner?

506 out of 511 said yes

Q: Did the salesperson understand and meet your needs?

509 out of 511 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

512 out of 515 said yes

Q: Was the work area left neat and clean?

511 out of 511 said yes

Q: Would you use our company again and recommend us to others?

512 out of 513 said yes

Q: Please rate your overall experience with our company:

451 out of 474 gave 5 stars

	100% rating 100 by A.P. from Kingston, PA on 02/26/25 Verified Purchase "Professional work done by professional people in a personal and friendly manner. We felt that we were in good hands with Rex Plumbing."
	100% rating 100 by K.M. from Exeter, PA on 02/21/25 Verified Purchase "Very timely! Ken Rex is extremely knowledgeable and personable! Very fair in price. We will be lifelong customers now."
	100% rating 100 by R.A. from Wilkes Barre, PA on 02/19/25 Verified Purchase "Very professional installation."
	100% rating 100 by E.S. from Kingston, PA on 02/05/25 Verified Purchase "Ken Rex Heating & Cooling is the prime example of how a small local business should be run. Courteous, timely, and quality!"
	100% rating 100 by R.L. from Plymouth, PA on 01/26/25 Verified Purchase "I'm satisfied with all the company and employees' work and complete services."
	100% rating 100 by J.S. from Sweet Valley, PA on 01/25/25 Verified Purchase "Product and service was first rate!"
	100% rating 100 by B.T. from Hunlock Creek, PA on 01/09/25 Verified Purchase "Excellent work."
	100% rating 100 by J.T. from Bear Crk Twp, PA on 11/22/24 Verified Purchase "Ken and his crew did a fantastic job. Ken explained the complete process and had the price, rebate, etc.. all on paper in front of us, which made our decision easy. We have been using the units for the past two weeks and are really impressed with the way they work!"
	100% rating 100 by C.M. from Harding, PA on 11/07/24 Verified Purchase "Always satisfied with the work. Quality work and completed on time and within the budgeted price quote. If you need great service please call for an estimate and I will provide a great referral. "
	100% rating 100 by D.M. from Mountain Top, PA on 10/29/24 Verified Purchase "Thanks for the timely services. The cookies and lunch bag are greatly appreciated."

(180 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS