Customer Reviews for Ken Rex Plumbing, Heating & Cooling

616 reviews since May, 2013

(570) 287-6883 · kenrexheatcool.com
Kingston, PA 18704

Consumer Review Summary

616 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

613 out of 614 said yes

Q: Were we able to respond to your needs in a timely manner?

606 out of 611 said yes

Q: Did the salesperson understand and meet your needs?

609 out of 611 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

612 out of 615 said yes

Q: Was the work area left neat and clean?

610 out of 610 said yes

Q: Would you use our company again and recommend us to others?

612 out of 613 said yes

Q: Please rate your overall experience with our company:

545 out of 569 gave 5 stars

	100% rating 100 by J.M. from Forty Fort, PA on 10/18/26 Verified Purchase "I wouldn't consider calling anyone else for my heating and plumbing needs. From the office to the pros coming to my house - they all all great!!"
	100% rating 100 by R.J. from Wilkes Barre, PA on 10/06/26 Verified Purchase "A trustworthy company. The first day I’m at Ken, I knew I could trust his company. This is probably the most trustworthy company in Pennsylvania. "
	100% rating 100 by S.M. from Wilkes Barre, PA on 09/02/26 Verified Purchase "The installer was very nice!"
	100% rating 100 by R.L. from Larksville, PA on 08/22/26 Verified Purchase "The gentleman who came were courteous, diligent and work focused. It was a pleasure having them work on my air conditioning. The work was finished early and they cleaned up the three areas well. "
	100% rating 100 by E.P. from Drums, PA on 08/21/26 Verified Purchase "We called and Ken came out the same day. He talked with us about our needs and explained our options. Everyone we have spoken to or came and completed the work were nice and professional. Will definitely refer Ken Rex. "
	100% rating 100 by R.B. from Plains, PA on 08/20/26 Verified Purchase "We have been a customer of Rex Plumbing and Heating for 30 +years. We would highly recommend them."
	100% rating 100 by D.B. from Nanticoke, PA on 08/14/26 Verified Purchase "We are totally satisfied with the entire project. THANK YOU! You will and are being recommended. "
	100% rating 100 by K.J. from Hanover Twp, PA on 07/28/26 Verified Purchase "Totally satisfied! "
	100% rating 100 by K.B. from Plains, PA on 07/10/26 Verified Purchase "Wonderful experience. Ken and his team did a great job with the installation and were very helpful explaining how everything worked. Would definitely recommend to others!"
	100% rating 100 by E.S. from Dallas, PA on 07/07/26 Verified Purchase "Everyone was prompt and courteous. My questions were answered without hesitation."

(218 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS