VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ken Rex Plumbing, Heating & Cooling
99.503527567285 100
5

556 reviews since May, 2013

Ken Rex Plumbing, Heating & Cooling
(570) 287-6883 ·
Kingston, PA 18704

Consumer Review Summary

556 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

554 out of 555 said yes

Q: Were we able to respond to your needs in a timely manner?

546 out of 551 said yes

Q: Did the salesperson understand and meet your needs?

549 out of 551 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

552 out of 555 said yes

Q: Was the work area left neat and clean?

550 out of 550 said yes

Q: Would you use our company again and recommend us to others?

552 out of 553 said yes

Q: Please rate your overall experience with our company:

486 out of 510 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Forty Fort, PA on Verified Purchase
"A pleasure to do business with this company. Everyone was so professional, from the office staff to the salesman, and especially the team members who did the job. Kudos to this business!"
100% rating 100 from Tunkhannock, PA on Verified Purchase
"Ken and his crew were great. We were a previous customer of Ken’s years ago, and his service has continued to be top-notch! The entire process went smoothly, and Ken even took the time to walk us through the documentation and submission of all the rebate and certificate process! Who can you say does that these days? We will be referring Ken to all our friends who are in the market for a plumbing/heating specialist! Thank you again for installing our mini-splits! We are very satisfied with them and can’t wait to test them out in the winter:) "
100% rating 100 from Wlks Barr Twp, PA on Verified Purchase
"Very satisfied with the work that was done. Would highly recommend to others!"
100% rating 100 from Kingston, PA on Verified Purchase
"Excellent experience!"
100% rating 100 from Sprng Brk Twp, PA on Verified Purchase
"Professional and courteous."
100% rating 100 from Wlks Barr Twp, PA on Verified Purchase
"Everyone I dealt with at Ken Rex was professional and kind. They were honest and upfront about options and cost, and worked with me to schedule appointments. I would highly recommend them!"
100% rating 100 from Sprng Brk Twp, PA on Verified Purchase
"Everything went well, done in one day. Technicians were very neat and professional, and made sure everything was working correctly before they left."
100% rating 100 from Wilkes Barre, PA on Verified Purchase
"We had the BEST experience with everyone we encountered at Ken Rex! Everything was explained so well, the cost was the best around, and the installation was fantastic!! We needed it done quickly, and they went above and beyond to get that done. I will recommend you to everyone, and we will not go anywhere else!!"
100% rating 100 from Hughestown, PA on Verified Purchase
"The men were very nice and helpful."
100% rating 100 from Shickshinny, PA on Verified Purchase
"Ken is knowledgeable about the ductless AC units and how they work. He answered all our questions. The installation crew worked well together as a team, and the system was installed in one day. After installation, a "hands-on" demonstration was done until I felt comfortable operating the system. "
(195 Remaining)