Customer Reviews for Ken Rex Plumbing, Heating & Cooling

537 reviews since May, 2013

(570) 287-6883 · kenrexheatcool.com
Kingston, PA 18704

Consumer Review Summary

537 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

535 out of 536 said yes

Q: Were we able to respond to your needs in a timely manner?

527 out of 532 said yes

Q: Did the salesperson understand and meet your needs?

530 out of 532 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

533 out of 536 said yes

Q: Was the work area left neat and clean?

532 out of 532 said yes

Q: Would you use our company again and recommend us to others?

533 out of 534 said yes

Q: Please rate your overall experience with our company:

469 out of 493 gave 5 stars

	100% rating 100 by A.P. from Hughestown, PA on 06/23/25 Verified Purchase "The men were very nice and helpful."
	100% rating 100 by .R. from Shickshinny, PA on 06/21/25 Verified Purchase "Ken is knowledgeable about the ductless AC units and how they work. He answered all our questions. The installation crew worked well together as a team, and the system was installed in one day. After installation, a "hands-on" demonstration was done until I felt comfortable operating the system. "
	100% rating 100 by M.M. from Larksville, PA on 06/13/25 Verified Purchase "Very satisfied, everyone was courteous and professional. The equipment was installed as requested and works very well!"
	100% rating 100 by M.B. from Wilkes Barre, PA on 06/06/25 Verified Purchase "Super friendly. Hard workers--cleaned everything up and didn't leave anything behind."
	100% rating 100 by P.M. from Wilkes Barre, PA on 06/03/25 Verified Purchase "Top-line product. Thorough product presentation. The crew was excellent. Got 2 installs done and cleaned up in 1 day."
	100% rating 100 by R.S. from Duryea, PA on 05/22/25 Verified Purchase "From start to finish, an excellent job, right down to the rebate paperwork mailed to my house. Technicians who answered every question, made sure all was clean and neat, and STAYED TILL THE JOB WAS COMPLETE!! This is a high-quality operation, and you will never regret dealing with Ken Rex. Everything WILL be right and he STANDS BEHIND HIS WORD!"
	100% rating 100 by J.P. from Swoyersville, PA on 05/15/25 Verified Purchase "Very professional. Great people to work with. Very knowledgeable."
	100% rating 100 by A.P. from Kingston, PA on 02/26/25 Verified Purchase "Professional work done by professional people in a personal and friendly manner. We felt that we were in good hands with Rex Plumbing."
	100% rating 100 by K.M. from Exeter, PA on 02/21/25 Verified Purchase "Very timely! Ken Rex is extremely knowledgeable and personable! Very fair in price. We will be lifelong customers now."
	100% rating 100 by R.A. from Wilkes Barre, PA on 02/19/25 Verified Purchase "Very professional installation."

(187 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS