Customer Reviews for Ken Rex Plumbing, Heating & Cooling

611 reviews since May, 2013

(570) 287-6883 · kenrexheatcool.com
Kingston, PA 18704

Consumer Review Summary

611 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

608 out of 609 said yes

Q: Were we able to respond to your needs in a timely manner?

601 out of 606 said yes

Q: Did the salesperson understand and meet your needs?

604 out of 606 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

607 out of 610 said yes

Q: Was the work area left neat and clean?

605 out of 605 said yes

Q: Would you use our company again and recommend us to others?

607 out of 608 said yes

Q: Please rate your overall experience with our company:

540 out of 564 gave 5 stars

	100% rating 100 by R.L. from Larksville, PA on 08/22/26 Verified Purchase "The gentleman who came were courteous, diligent and work focused. It was a pleasure having them work on my air conditioning. The work was finished early and they cleaned up the three areas well. "
	100% rating 100 by E.P. from Drums, PA on 08/21/26 Verified Purchase "We called and Ken came out the same day. He talked with us about our needs and explained our options. Everyone we have spoken to or came and completed the work were nice and professional. Will definitely refer Ken Rex. "
	100% rating 100 by R.B. from Plains, PA on 08/20/26 Verified Purchase "We have been a customer of Rex Plumbing and Heating for 30 +years. We would highly recommend them."
	100% rating 100 by D.B. from Nanticoke, PA on 08/14/26 Verified Purchase "We are totally satisfied with the entire project. THANK YOU! You will and are being recommended. "
	100% rating 100 by K.J. from Hanover Twp, PA on 07/28/26 Verified Purchase "Totally satisfied! "
	100% rating 100 by K.B. from Plains, PA on 07/10/26 Verified Purchase "Wonderful experience. Ken and his team did a great job with the installation and were very helpful explaining how everything worked. Would definitely recommend to others!"
	100% rating 100 by E.S. from Dallas, PA on 07/07/26 Verified Purchase "Everyone was prompt and courteous. My questions were answered without hesitation."
	100% rating 100 by R.M. from Plymouth, PA on 06/26/26 Verified Purchase "You’re response to my call was timely.The salesman was very informative about the product and process it would take to complete the job. The crew came in and completed the job in a very short time and left the place as clean as it was when they arrived.Thank you KenRex."
	100% rating 100 by M.K. from Hanover Twp, PA on 05/06/26 Verified Purchase "It was such a pleasure doing business with Ken Rex and his staff because everyone is so pleasant and professional. I am very satisfied with the ductless unit that was installed, and will continue to do business with this outstanding company. "
	100% rating 100 by C.S. from Glen Lyon, PA on 04/21/26 Verified Purchase "We appreciate everyone's professionalism and courtesy. Thank you!"

(215 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS