VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ken Rex Heating & Cooling
99.464078794902 100
5

501 reviews since May, 2013

Ken Rex Heating & Cooling
(570) 287-6883 ·
Kingston, PA 18704

Consumer Review Summary

501 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

499 out of 500 said yes

Q: Were we able to respond to your needs in a timely manner?

491 out of 496 said yes

Q: Did the salesperson understand and meet your needs?

494 out of 496 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

497 out of 500 said yes

Q: Was the work area left neat and clean?

498 out of 498 said yes

Q: Would you use our company again and recommend us to others?

497 out of 498 said yes

Q: Please rate your overall experience with our company:

440 out of 462 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Luzerne, PA on Verified Purchase
"Rex always delivers prime service and products. Technicians are knowledgeable about the products and their work. Plus, they are willing to explain what’s being done and maintenance if necessary. I highly recommend Rex Heating, Cooling, and Plumbing. "
100% rating 100 from Hunlock Creek, PA on Verified Purchase
"Amazing company with good people and quality service!"
100% rating 100 from Tunkhannock, PA on Verified Purchase
"The business relationship through the years made it an easy decision. You have always been fair and responsive."
100% rating 100 from Kingston, PA on Verified Purchase
"Very satisfied with the technicians who installed the unit and with the unit's operation."
100% rating 100 from Kingston, PA on Verified Purchase
"Quality, professional service."
100% rating 100 from Pittston, PA on Verified Purchase
"I recently had Ken Rex Plumbing and Heating install new AC units in my home, and I couldn't be more pleased with the experience! From start to finish, their team was professional, efficient, and extremely knowledgeable. The installation was smooth, and the units are working perfectly. What truly sets them apart is their attention to detail and customer care. After the installation, I received a thoughtful gift from them—a custom lunch box—which was such a nice and unexpected touch. It’s clear that Ken Rex Plumbing and Heating goes above and beyond for their customers, and I highly recommend them to anyone in need of top-notch service. Thank you, Ken Rex Plumbing and Heating, for your outstanding work and customer service!"
100% rating 100 from Mountain Top, PA on Verified Purchase
"A very good experience all the way around."
100% rating 100 from Dallas, PA on Verified Purchase
"Wonderful job, well done"
100% rating 100 from Hanover Twp, PA on Verified Purchase
"The office personnel, salesman, and installers were very nice, patient, helpful, and understanding."
100% rating 100 from Kingston, PA on Verified Purchase
"Everything so far is working great."
(170 Remaining)