VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ken Rex Plumbing, Heating & Cooling
99.522613065327 100
5

578 reviews since May, 2013

Ken Rex Plumbing, Heating & Cooling
(570) 287-6883 ·
Kingston, PA 18704

Consumer Review Summary

578 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

576 out of 577 said yes

Q: Were we able to respond to your needs in a timely manner?

568 out of 573 said yes

Q: Did the salesperson understand and meet your needs?

571 out of 573 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

574 out of 577 said yes

Q: Was the work area left neat and clean?

572 out of 572 said yes

Q: Would you use our company again and recommend us to others?

574 out of 575 said yes

Q: Please rate your overall experience with our company:

507 out of 531 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Wilkes Barre, PA on Verified Purchase
"Ken, You and your team are the very best! We've been with you for literally decades and have always been very satisfied with all that you have done to help us and keep our home cared for and safe! Many thanks!"
100% rating 100 from Plymouth, PA on Verified Purchase
"I love the Ken Rex company; they do outstanding work 100 percent. Christine and Laura are great; they brighten up the office. Terry and Jimmy, great workers, pipefitter Jimmy, and Ken, you have a great company!"
100% rating 100 from Glen Lyon, PA on Verified Purchase
"Everyone was extremely polite, courteous, and professional. Thank you!"
100% rating 100 from Nanticoke, PA on Verified Purchase
"The ductless system seems to be working well, especially with the extreme cold we are having this winter. We appreciate your courtesy and assistance as needed. Thank you all."
100% rating 100 from Plains, PA on Verified Purchase
"Great experience all around. From the first meeting with Ken to all services performed by tech Bob. I will be a repeat customer. "
100% rating 100 from Forty Fort, PA on Verified Purchase
"Ken Rex did a wonderful job getting our air conditioning and heating installed, and we are so happy with their service! Everyone has been so so helpful, Ken called us personally when we made an error setting up our payment and got it corrected, and they followed up to make sure we got all of the documentation we needed to get our tax credits. Everyone here is phenomenal, and the price is right; you won’t be disappointed. We aren’t! "
100% rating 100 from Mountain Top, PA on Verified Purchase
"Very satisfied with the product! I had a propane gas boiler installed."
100% rating 100 from Swoyersville, PA on Verified Purchase
"Ken Rex is a very professional and experienced company. I would trust them with all my heating and air conditioning needs. You are treated like family. "
100% rating 100 from Shavertown, PA on Verified Purchase
"I am a repeat customer, and I would recommend them to anyone. I’m extremely satisfied with their work!"
100% rating 100 from Forty Fort, PA on Verified Purchase
"A pleasure to do business with this company. Everyone was so professional, from the office staff to the salesman, and especially the team members who did the job. Kudos to this business!"
(204 Remaining)