Customer Reviews for Ken Rex Plumbing, Heating & Cooling

545 reviews since May, 2013

(570) 287-6883 · kenrexheatcool.com
Kingston, PA 18704

Consumer Review Summary

545 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

543 out of 544 said yes

Q: Were we able to respond to your needs in a timely manner?

535 out of 540 said yes

Q: Did the salesperson understand and meet your needs?

538 out of 540 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

541 out of 544 said yes

Q: Was the work area left neat and clean?

540 out of 540 said yes

Q: Would you use our company again and recommend us to others?

541 out of 542 said yes

Q: Please rate your overall experience with our company:

476 out of 500 gave 5 stars

	100% rating 100 by B.J. from Wlks Barr Twp, PA on 08/13/25 Verified Purchase "Everyone I dealt with at Ken Rex was professional and kind. They were honest and upfront about options and cost, and worked with me to schedule appointments. I would highly recommend them!"
	100% rating 100 by A.C. from Sprng Brk Twp, PA on 08/11/25 Verified Purchase "Everything went well, done in one day. Technicians were very neat and professional, and made sure everything was working correctly before they left."
	100% rating 100 by B.S. from Wilkes Barre, PA on 07/28/25 Verified Purchase "We had the BEST experience with everyone we encountered at Ken Rex! Everything was explained so well, the cost was the best around, and the installation was fantastic!! We needed it done quickly, and they went above and beyond to get that done. I will recommend you to everyone, and we will not go anywhere else!!"
	100% rating 100 by A.P. from Hughestown, PA on 06/23/25 Verified Purchase "The men were very nice and helpful."
	100% rating 100 by .R. from Shickshinny, PA on 06/21/25 Verified Purchase "Ken is knowledgeable about the ductless AC units and how they work. He answered all our questions. The installation crew worked well together as a team, and the system was installed in one day. After installation, a "hands-on" demonstration was done until I felt comfortable operating the system. "
	100% rating 100 by M.M. from Larksville, PA on 06/13/25 Verified Purchase "Very satisfied, everyone was courteous and professional. The equipment was installed as requested and works very well!"
	100% rating 100 by M.B. from Wilkes Barre, PA on 06/06/25 Verified Purchase "Super friendly. Hard workers--cleaned everything up and didn't leave anything behind."
	100% rating 100 by P.M. from Wilkes Barre, PA on 06/03/25 Verified Purchase "Top-line product. Thorough product presentation. The crew was excellent. Got 2 installs done and cleaned up in 1 day."
	100% rating 100 by R.S. from Duryea, PA on 05/22/25 Verified Purchase "From start to finish, an excellent job, right down to the rebate paperwork mailed to my house. Technicians who answered every question, made sure all was clean and neat, and STAYED TILL THE JOB WAS COMPLETE!! This is a high-quality operation, and you will never regret dealing with Ken Rex. Everything WILL be right and he STANDS BEHIND HIS WORD!"
	100% rating 100 by J.P. from Swoyersville, PA on 05/15/25 Verified Purchase "Very professional. Great people to work with. Very knowledgeable."

(190 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS