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Ken Rex Plumbing, Heating & Cooling
99.498283601796 100
5

550 reviews since May, 2013

Ken Rex Plumbing, Heating & Cooling
(570) 287-6883 ยท
Kingston, PA 18704

Consumer Review Summary

550 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

548 out of 549 said yes

Q: Were we able to respond to your needs in a timely manner?

540 out of 545 said yes

Q: Did the salesperson understand and meet your needs?

543 out of 545 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

546 out of 549 said yes

Q: Was the work area left neat and clean?

545 out of 545 said yes

Q: Would you use our company again and recommend us to others?

546 out of 547 said yes

Q: Please rate your overall experience with our company:

481 out of 505 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Kingston, PA on Verified Purchase
"Excellent experience!"
100% rating 100 from Sprng Brk Twp, PA on Verified Purchase
"Professional and courteous."
100% rating 100 from Wlks Barr Twp, PA on Verified Purchase
"Everyone I dealt with at Ken Rex was professional and kind. They were honest and upfront about options and cost, and worked with me to schedule appointments. I would highly recommend them!"
100% rating 100 from Sprng Brk Twp, PA on Verified Purchase
"Everything went well, done in one day. Technicians were very neat and professional, and made sure everything was working correctly before they left."
100% rating 100 from Wilkes Barre, PA on Verified Purchase
"We had the BEST experience with everyone we encountered at Ken Rex! Everything was explained so well, the cost was the best around, and the installation was fantastic!! We needed it done quickly, and they went above and beyond to get that done. I will recommend you to everyone, and we will not go anywhere else!!"
100% rating 100 from Hughestown, PA on Verified Purchase
"The men were very nice and helpful."
100% rating 100 from Shickshinny, PA on Verified Purchase
"Ken is knowledgeable about the ductless AC units and how they work. He answered all our questions. The installation crew worked well together as a team, and the system was installed in one day. After installation, a "hands-on" demonstration was done until I felt comfortable operating the system. "
100% rating 100 from Larksville, PA on Verified Purchase
"Very satisfied, everyone was courteous and professional. The equipment was installed as requested and works very well!"
100% rating 100 from Wilkes Barre, PA on Verified Purchase
"Super friendly. Hard workers--cleaned everything up and didn't leave anything behind."
100% rating 100 from Wilkes Barre, PA on Verified Purchase
"Top-line product. Thorough product presentation. The crew was excellent. Got 2 installs done and cleaned up in 1 day."
(192 Remaining)