Customer Reviews for Ken Rex Plumbing, Heating & Cooling

530 reviews since May, 2013

(570) 287-6883 · kenrexheatcool.com
Kingston, PA 18704

Consumer Review Summary

530 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

528 out of 529 said yes

Q: Were we able to respond to your needs in a timely manner?

520 out of 525 said yes

Q: Did the salesperson understand and meet your needs?

523 out of 525 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

526 out of 529 said yes

Q: Was the work area left neat and clean?

525 out of 525 said yes

Q: Would you use our company again and recommend us to others?

526 out of 527 said yes

Q: Please rate your overall experience with our company:

462 out of 486 gave 5 stars

	100% rating 100 by M.B. from Wilkes Barre, PA on 06/06/25 Verified Purchase "Super friendly. Hard workers--cleaned everything up and didn't leave anything behind."
	100% rating 100 by R.S. from Duryea, PA on 05/22/25 Verified Purchase "From start to finish, an excellent job, right down to the rebate paperwork mailed to my house. Technicians who answered every question, made sure all was clean and neat, and STAYED TILL THE JOB WAS COMPLETE!! This is a high-quality operation, and you will never regret dealing with Ken Rex. Everything WILL be right and he STANDS BEHIND HIS WORD!"
	100% rating 100 by J.P. from Swoyersville, PA on 05/15/25 Verified Purchase "Very professional. Great people to work with. Very knowledgeable."
	100% rating 100 by A.P. from Kingston, PA on 02/26/25 Verified Purchase "Professional work done by professional people in a personal and friendly manner. We felt that we were in good hands with Rex Plumbing."
	100% rating 100 by K.M. from Exeter, PA on 02/21/25 Verified Purchase "Very timely! Ken Rex is extremely knowledgeable and personable! Very fair in price. We will be lifelong customers now."
	100% rating 100 by R.A. from Wilkes Barre, PA on 02/19/25 Verified Purchase "Very professional installation."
	100% rating 100 by E.S. from Kingston, PA on 02/05/25 Verified Purchase "Ken Rex Heating & Cooling is the prime example of how a small local business should be run. Courteous, timely, and quality!"
	100% rating 100 by R.L. from Plymouth, PA on 01/26/25 Verified Purchase "I'm satisfied with all the company and employees' work and complete services."
	100% rating 100 by J.S. from Sweet Valley, PA on 01/25/25 Verified Purchase "Product and service was first rate!"
	100% rating 100 by B.T. from Hunlock Creek, PA on 01/09/25 Verified Purchase "Excellent work."

(183 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS