VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ken Rex Heating & Cooling
99.685402684564 100
5

347 reviews since May, 2013

Ken Rex Heating & Cooling
(570) 287-6883 ·
Kingston, PA 18704

Consumer Review Summary

347 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

346 out of 346 said yes

Q: Were we able to respond to your needs in a timely manner?

339 out of 342 said yes

Q: Did the salesperson understand and meet your needs?

342 out of 343 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

346 out of 346 said yes

Q: Was the work area left neat and clean?

344 out of 344 said yes

Q: Would you use our company again and recommend us to others?

345 out of 345 said yes

Q: Please rate your overall experience with our company:

304 out of 316 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from West Pittston, PA on Verified Purchase
"Workmanship and on-time appointments can’t be beat. "
100% rating 100 from Dallas, PA on Verified Purchase
"Very pleased with the overall experience, all of the gentlemen who did the installation were very courteous, and friendly and did a great clean-up job!"
100% rating 100 from Plains Twp, PA on Verified Purchase
"Very pleased with the work and the system."
100% rating 100 from Shavertown, PA on Verified Purchase
"I would recommend! "
100% rating 100 from Hunlock Creek, PA on Verified Purchase
"Every member from Ken Rex that worked on our house was fantastic. I have never been so comfortable having contractors in my home. Also, everything that Ken told us about the product was 100% accurate we are thrilled with the results. Also thank you very much for the thank you package we received after that was a very sweet touch. I look forward to using Ken Rex in the future for anything we can."
100% rating 100 from Larksville, PA on Verified Purchase
"Everything was fully explained to us prior to installation. The guys that put our units in were friendly, completed the job perfectly, explained everything, and when completed, cleaned up and explained how to use for heat and air conditioning. I would recommend using Ken Rex Heating and Plumbing for any service needed. "
96% rating 100 from Wyoming, PA on Verified Purchase
"Love our new Ductless AC/Heating unit, was installed in just a few hours, the guys did a great job, were very neat, and cleaned up nicely. Ken Rex explained everything to us and showed us several different units, we were able to pick out the best one that suits our needs. No pressure sale, great company!!"
100% rating 100 from Wilkes Barre, PA on Verified Purchase
"They were the most courteous, reliable, and thorough crew I met. Beautiful work! I am 100% happy."
100% rating 100 from Glen Lyon, PA on Verified Purchase
"Extremely happy and satisfied. Very courteous and professional. Thank you."
100% rating 100 from Wilkes Barre, PA on Verified Purchase
"Extremely professional and I would not hesitate for a moment to recommend Ken Rex Heating to anyone. Removal and installation of new furnace completed expediently and the staff (both office, Ken and demo and installation personnel) were great."
(103 Remaining)