Customer Reviews for Ken Rex Plumbing, Heating & Cooling

570 reviews since May, 2013

(570) 287-6883 · kenrexheatcool.com
Kingston, PA 18704

Consumer Review Summary

570 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ken Rex Plumbing, Heating & Cooling. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

568 out of 569 said yes

Q: Were we able to respond to your needs in a timely manner?

560 out of 565 said yes

Q: Did the salesperson understand and meet your needs?

563 out of 565 said yes

Q: Did the technician understand and meet your needs?

2 out of 2 said yes

Q: Was the work performed to your satisfaction?

566 out of 569 said yes

Q: Was the work area left neat and clean?

564 out of 564 said yes

Q: Would you use our company again and recommend us to others?

566 out of 567 said yes

Q: Please rate your overall experience with our company:

500 out of 524 gave 5 stars

	100% rating 100 by M.O. from Nanticoke, PA on 01/15/26 Verified Purchase "The ductless system seems to be working well, especially with the extreme cold we are having this winter. We appreciate your courtesy and assistance as needed. Thank you all."
	100% rating 100 by R.K. from Plains, PA on 01/10/26 Verified Purchase "Great experience all around. From the first meeting with Ken to all services performed by tech Bob. I will be a repeat customer. "
	100% rating 100 by J.F. from Forty Fort, PA on 11/19/25 Verified Purchase "Ken Rex did a wonderful job getting our air conditioning and heating installed, and we are so happy with their service! Everyone has been so so helpful, Ken called us personally when we made an error setting up our payment and got it corrected, and they followed up to make sure we got all of the documentation we needed to get our tax credits. Everyone here is phenomenal, and the price is right; you won’t be disappointed. We aren’t! "
	100% rating 100 by B.W. from Mountain Top, PA on 10/18/25 Verified Purchase "Very satisfied with the product! I had a propane gas boiler installed."
	100% rating 100 by K.K. from Swoyersville, PA on 10/15/25 Verified Purchase "Ken Rex is a very professional and experienced company. I would trust them with all my heating and air conditioning needs. You are treated like family. "
	100% rating 100 by L.F. from Shavertown, PA on 10/14/25 Verified Purchase "I am a repeat customer, and I would recommend them to anyone. I’m extremely satisfied with their work!"
	100% rating 100 by L.E. from Forty Fort, PA on 10/02/25 Verified Purchase "A pleasure to do business with this company. Everyone was so professional, from the office staff to the salesman, and especially the team members who did the job. Kudos to this business!"
	100% rating 100 by W.H. from Tunkhannock, PA on 09/09/25 Verified Purchase "Ken and his crew were great. We were a previous customer of Ken’s years ago, and his service has continued to be top-notch! The entire process went smoothly, and Ken even took the time to walk us through the documentation and submission of all the rebate and certificate process! Who can you say does that these days? We will be referring Ken to all our friends who are in the market for a plumbing/heating specialist! Thank you again for installing our mini-splits! We are very satisfied with them and can’t wait to test them out in the winter:) "
	100% rating 100 by J.D. from Wlks Barr Twp, PA on 09/09/25 Verified Purchase "Very satisfied with the work that was done. Would highly recommend to others!"
	100% rating 100 by M.O. from Kingston, PA on 09/04/25 Verified Purchase "Excellent experience!"

(201 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS