Customer Reviews for Bovard Heating & Cooling

Bovard Heating & Cooling

4.9

766 reviews since January, 2020

(814) 941-4328 · bovardheating.com
Altoona, PA 16602

Consumer Review Summary

766 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bovard Heating & Cooling. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

691 out of 757 gave 5 stars

Q: Timeliness in responding to your needs:

668 out of 759 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

49 out of 57 gave 5 stars

Q: Communication and follow-up from the Salesperson:

46 out of 57 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

51 out of 57 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

49 out of 57 gave 5 stars

Q: Condition of the work area after job completion:

694 out of 760 gave 5 stars

Q: How likely would you be to use our company again?

702 out of 764 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

680 out of 766 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

660 out of 704 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

640 out of 702 gave 5 stars

Q: Overall experience with the Service Technician:

645 out of 693 gave 5 stars

Q: Please rate your overall experience with our company:

674 out of 760 gave 5 stars

	100% rating 100 by P.C. from Hollidaysburg, PA on 03/07/23 Verified Purchase "Although we hate that our inherited boiler heat continues to need repairs, we're happy that Bovard is able to repair it to keep us warm. Thank you."
	100% rating 100 by F.M. from Duncansville, PA on 03/07/23 Verified Purchase "Excellent, courteous service from everyone at Bovard. "
	97% rating 100 by B.L. from Warriors Mark, PA on 02/28/23 Verified Purchase "Excellent service experience from Denny and Josh. Josh cleaned the outside unit thoroughly despite it being a damp rainy day. He was polite and took time to explain the results of the scheduled maintenance."
	81% rating 100 by C.D. from Hollidaysburg, PA on 02/27/23 Verified Purchase "I am the property Owner and showed up after the initial meeting with my tenant for my experience I was very pleased and will use Bovard again. Thank you!"
	100% rating 100 by M.T. from Altoona, PA on 02/21/23 Verified Purchase "Denny is always on the ball - calling when I need to have units serviced and setting up an appointment quickly. Every service technician we've had has always been very knowledgeable and very nice. Justin was here last and was never here before but you would never know it, he was very friendly and efficient. Kudos to your company for the great people working for you. "
	100% rating 100 by D.H. from Tyrone, PA on 02/02/23 Verified Purchase "Laura was informative, efficient, and prompt on the phone and with paperwork. Robert was very helpful (over the phone) with an issue with the heater. Dillin was efficient, informative, and pleasant when he completed our service visit. "
	100% rating 100 by V.R. from Mount Union, PA on 01/31/23 Verified Purchase "The service man was efficient, friendly and returned everything back where it belonged."
	100% rating 100 by A.A. from Hollidaysburg, PA on 01/27/23 Verified Purchase "Keep up the great work!"
	78% rating 100 by T.N. from Tyrone, PA on 01/24/23 Verified Purchase "We were very excited pleased with your service technician..."
	100% rating 100 by S.L. from Altoona, PA on 01/24/23 Verified Purchase "Kudos to Justin. I feel we can trust his work and are very happy being a Bovard customer for many years."

(283 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS