97.51854634238 100
4.9

1,187 reviews since January, 2020

Bovard Heating & Cooling
(814) 941-4328 ·
Altoona, PA 16602

Consumer Review Summary

1,187 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bovard Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,085 out of 1,172 gave 5 stars

Q: Timeliness in responding to your needs:

1,055 out of 1,175 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

72 out of 88 gave 5 stars

Q: Communication and follow-up from the Salesperson:

68 out of 87 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

79 out of 89 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

74 out of 89 gave 5 stars

Q: Condition of the work area after job completion:

1,091 out of 1,173 gave 5 stars

Q: How likely would you be to use our company again?

1,090 out of 1,181 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,062 out of 1,182 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,036 out of 1,086 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,006 out of 1,084 gave 5 stars

Q: Overall experience with the Service Technician:

1,011 out of 1,073 gave 5 stars

Q: Please rate your overall experience with our company:

1,049 out of 1,170 gave 5 stars