97.525489488406 100
4.9

1,235 reviews since January, 2020

Bovard Heating & Cooling
(814) 941-4328 ·
Altoona, PA 16602

Consumer Review Summary

1,235 reviews since January, 2020

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bovard Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,132 out of 1,220 gave 5 stars

Q: Timeliness in responding to your needs:

1,101 out of 1,223 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

76 out of 92 gave 5 stars

Q: Communication and follow-up from the Salesperson:

72 out of 91 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

83 out of 93 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

77 out of 93 gave 5 stars

Q: Condition of the work area after job completion:

1,136 out of 1,221 gave 5 stars

Q: How likely would you be to use our company again?

1,134 out of 1,229 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,106 out of 1,230 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,079 out of 1,130 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,048 out of 1,128 gave 5 stars

Q: Overall experience with the Service Technician:

1,053 out of 1,115 gave 5 stars

Q: Please rate your overall experience with our company:

1,094 out of 1,218 gave 5 stars