93.739247732249 100
4.7

3,607 reviews since May, 2013

General Air Conditioning & Plumbing
(760) 343-7488 ·
Thousand Palms, CA 92276

Consumer Review Summary

3,607 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of General Air Conditioning & Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
84%
4 Star
10%
3 Star
3%
2 Star
1%
1 Star
2%

Survey Question Results

Q: Communication and follow-up from the Comfort Consultant:

1 out of 1 gave 5 stars

Q: Was everyone at our company helpful and courteous?

292 out of 293 said yes

Q: Were we able to respond to your needs in a timely manner?

286 out of 293 said yes

Q: Did the salesperson understand and meet your needs?

290 out of 293 said yes

Q: Was the work performed to your satisfaction?

285 out of 291 said yes

Q: Was the work area left neat and clean?

289 out of 292 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,809 out of 3,263 gave 5 stars

Q: Would you use our company again and recommend us to others?

287 out of 293 said yes

Q: Timeliness in responding to your needs:

2,712 out of 3,294 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

978 out of 1,111 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

963 out of 1,087 gave 5 stars

Q: Communication and follow-up from the Salesperson:

859 out of 1,101 gave 5 stars

Q: Please rate your overall experience with our company:

2,052 out of 2,554 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,022 out of 1,108 gave 5 stars

Q: Condition of the work area after job completion:

1,928 out of 2,258 gave 5 stars

Q: How likely would you be to use our company again?

1,855 out of 2,279 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,764 out of 2,280 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,030 out of 1,177 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

957 out of 1,159 gave 5 stars

Q: Overall experience with the Service Technician:

963 out of 1,149 gave 5 stars