Customer Reviews for General Air Conditioning & Plumbing

4.7

3,767 reviews since May, 2013

(760) 343-7488 · callthegeneral.com
Thousand Palms, CA 92276

Consumer Review Summary

3,767 reviews since May, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of General Air Conditioning & Plumbing. Here are the results to date:

5 Star

84%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Communication and follow-up from the Comfort Consultant:

1 out of 1 gave 5 stars

Q: Was everyone at our company helpful and courteous?

292 out of 293 said yes

Q: Were we able to respond to your needs in a timely manner?

286 out of 293 said yes

Q: Did the salesperson understand and meet your needs?

290 out of 293 said yes

Q: Was the work performed to your satisfaction?

285 out of 291 said yes

Q: Was the work area left neat and clean?

289 out of 292 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,942 out of 3,410 gave 5 stars

Q: Would you use our company again and recommend us to others?

287 out of 293 said yes

Q: Timeliness in responding to your needs:

2,841 out of 3,439 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,026 out of 1,170 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1,013 out of 1,148 gave 5 stars

Q: Communication and follow-up from the Salesperson:

905 out of 1,160 gave 5 stars

Q: Please rate your overall experience with our company:

2,110 out of 2,626 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,075 out of 1,169 gave 5 stars

Q: Condition of the work area after job completion:

1,991 out of 2,330 gave 5 stars

Q: How likely would you be to use our company again?

1,916 out of 2,352 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,813 out of 2,342 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,030 out of 1,177 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

957 out of 1,159 gave 5 stars

Q: Overall experience with the Service Technician:

963 out of 1,149 gave 5 stars

	100% rating 100 by V.A. from Indio, CA on 03/14/26 Verified Purchase "The guys went out of their way to make sure I was pleased. "
	88% rating 100 by K.K. from Palm Desert, CA on 03/12/26 Verified Purchase "The installation was great!"
	100% rating 100 by J.S. from Palm Desert, CA on 03/06/26 Verified Purchase "The proposal from General was likely higher than the competitors', but I have a 5-year history with your firm. Your technicians are always respectful, professional, polite, and do great work. It's possible I could have saved a bit of money with a competitor, but it's not even an option I considered. I only work with the best, and I'll always pay a bit more for the best----best products, installation, and service. No one but the General gets my business!"
	100% rating 100 by M.C. from Palm Desert, CA on 02/25/26 Verified Purchase "Your installers and employees are the best. Best service I ever had!"
	100% rating 100 by B.B. from Palm Desert, CA on 02/13/26 Verified Purchase "Everything was great!"
	100% rating 100 by R.R. from Indio, CA on 02/11/26 Verified Purchase "I recommend General Air Conditioning. They are a great team, very professional, hard workers, and nice people. "
	100% rating 100 by B.B. from Palm Desert, CA on 02/10/26 Verified Purchase "From my call to request a proposal to replace my HVAC system, through the meeting of the rep to give me a proposal, and the installation of the system, it was a very pleasant experience. Every single person was pleasant and professional. It was a great experience. "
	100% rating 100 by D.E. from Dsrt Hot Spgs, CA on 01/21/26 Verified Purchase "I originally had scheduled a service call. It was clear that my HVAC units had lived beyond their useful life. The technician called a salesperson who showed and explained the new equipment and the benefits of new versus repairing the old machines. I decided to purchase the new equipment for peace of mind. It was a very smooth and easy installation. "
	100% rating 100 by D.W. from Rancho Mirage, CA on 12/25/25 Verified Purchase "I was impressed with the workmanship of the installation. Very satisfied with the results. "
	100% rating 100 by N.S. from Palm Desert, CA on 12/06/25 Verified Purchase "Carlos was terrific. Very knowledgeable and has a nice manner about him. I felt the owner, Francisco, is a man of his word and made me feel you would do the best job for me."

(890 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS