4.7
3,566 reviews since May, 2013
Consumer Review Summary
3,566 reviews since May, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of General Air Conditioning & Plumbing. Here are the results to date:
Survey Question Results
Q: Communication and follow-up from the Comfort Consultant:
1 out of 1 gave 5 stars
Q: Was everyone at our company helpful and courteous?
292 out of 293 said yes
Q: Were we able to respond to your needs in a timely manner?
286 out of 293 said yes
Q: Did the salesperson understand and meet your needs?
290 out of 293 said yes
Q: Was the work performed to your satisfaction?
285 out of 291 said yes
Q: Was the work area left neat and clean?
289 out of 292 said yes
Q: Courtesy and professionalism of our Phone Representatives:
2,773 out of 3,222 gave 5 stars
Q: Would you use our company again and recommend us to others?
287 out of 293 said yes
Q: Timeliness in responding to your needs:
2,677 out of 3,254 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
958 out of 1,091 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
944 out of 1,067 gave 5 stars
Q: Communication and follow-up from the Salesperson:
842 out of 1,081 gave 5 stars
Q: Please rate your overall experience with our company:
2,035 out of 2,534 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
1,002 out of 1,088 gave 5 stars
Q: Condition of the work area after job completion:
1,909 out of 2,238 gave 5 stars
Q: How likely would you be to use our company again?
1,837 out of 2,259 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1,746 out of 2,260 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,030 out of 1,177 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
957 out of 1,159 gave 5 stars
Q: Overall experience with the Service Technician:
963 out of 1,149 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS