4.7
3,872 reviews since May, 2013
Consumer Review Summary
3,872 reviews since May, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of General Air Conditioning & Plumbing. Here are the results to date:
Survey Question Results
Q: Communication and follow-up from the Comfort Consultant:
1 out of 1 gave 5 stars
Q: Was everyone at our company helpful and courteous?
292 out of 293 said yes
Q: Were we able to respond to your needs in a timely manner?
286 out of 293 said yes
Q: Did the salesperson understand and meet your needs?
290 out of 293 said yes
Q: Was the work performed to your satisfaction?
285 out of 291 said yes
Q: Was the work area left neat and clean?
289 out of 292 said yes
Q: Courtesy and professionalism of our Phone Representatives:
3,031 out of 3,507 gave 5 stars
Q: Would you use our company again and recommend us to others?
287 out of 293 said yes
Q: Timeliness in responding to your needs:
2,929 out of 3,537 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
1,067 out of 1,211 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
1,050 out of 1,189 gave 5 stars
Q: Communication and follow-up from the Salesperson:
940 out of 1,201 gave 5 stars
Q: Please rate your overall experience with our company:
2,153 out of 2,673 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
1,113 out of 1,210 gave 5 stars
Q: Condition of the work area after job completion:
2,029 out of 2,376 gave 5 stars
Q: How likely would you be to use our company again?
1,960 out of 2,400 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1,851 out of 2,383 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
1,030 out of 1,177 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
957 out of 1,159 gave 5 stars
Q: Overall experience with the Service Technician:
963 out of 1,149 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS