VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Burkholder's Heating & Air Conditioning, Inc.
98.194574917802 100
4.9

2,476 reviews since October, 2013

Burkholder's Heating & Air Conditioning, Inc.
(610) 965-9736 ·
Emmaus, PA 18049

Consumer Review Summary

2,476 reviews since October, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Burkholder's Heating & Air Conditioning, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,447 out of 2,471 said yes

Q: Were we able to respond to your needs in a timely manner?

2,380 out of 2,460 said yes

Q: Did the salesperson understand and meet your needs?

2,424 out of 2,453 said yes

Q: Did the technician understand and meet your needs?

8 out of 8 said yes

Q: Was the work performed to your satisfaction?

2,419 out of 2,457 said yes

Q: Was the work area left neat and clean?

2,425 out of 2,455 said yes

Q: Would you use our company again and recommend us to others?

2,431 out of 2,446 said yes

Q: Please rate your overall experience with our company:

1,971 out of 2,282 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Macungie, PA on Verified Purchase
"I feel I can trust your company to continue to maintain my furnace and air conditioning system on a regular basis."
100% rating 100 from Easton, PA on Verified Purchase
"My experiences have always been excellent! "
100% rating 100 from Lehighton, PA on Verified Purchase
"Everyone I dealt with was great! Keep up the great work. I really appreciate the timely response and callbacks when needed. "
100% rating 100 from Macungie, PA on Verified Purchase
"We've been using your services for quite a few years now. The quality is consistently excellent, and your team is always professional and courteous. Thank you!"
100% rating 100 from Fogelsville, PA on Verified Purchase
"Thank you so very much. Very pleased with your service. Thank you for the thank you gift. Loved the cookies, and the lunch bag is a great idea and will be used! Thanks, great idea, and nice surprise. Thank you! "
100% rating 100 from Whitehall, PA on Verified Purchase
"I have heard your company advertised on WAEB 790 for years, so when my AC system required replacement, you were one of the 1st names I thought of. I was also replacing a Carrier unit that lasted 35 years, so it was also good that you are a Carrier dealer, since I kind of wanted to stick with this brand. I did get 4 bids, and not only were you the least expensive of the 4, but it was also one of the better quality units, including a WiFi thermostat of the 4 different ones I was quoted on, and I was happy with your installation time frame and the whole package your company was offering, including the yearly maintenance plan pricing. I am very happy with my decision to use your company for my install. "
100% rating 100 from Bethlehem, PA on Verified Purchase
"Your company installed our oil furnace several years ago, and we were very satisfied with that experience. I felt it would be easier to have the same company for the AC installation and maintenance. I believe Justin was the project manager who explained the AC system, installation process, and price. The three gentlemen who actually installed the system were very professional and explained the process as they were working. At the end of the installation, the operation of the units was explained to me before they left the premises. I am very pleased with how the system has worked during the hot weather."
100% rating 100 from Emmaus, PA on Verified Purchase
"The work crew was respectful, and hardworking. They finished a two-day job in one day. Which to a home owner or resident is very important to have your home back. "
100% rating 100 from Allentown, PA on Verified Purchase
"A great company to work with. They replaced our original gas heater and A/C unit a couple of years ago, and this summer we went with a mini-split system. Would recommend giving this company a chance to replace or service your heating and air conditioning systems. "
100% rating 100 from Allentown, PA on Verified Purchase
"Burkholder is the BEST company to deal with for all your A/C needs! The staff is always courteous and always accommodates your needs. They always do a GREAT job for us from maintenance to new installations! Never hesitate to deal with this company for all your A/C or Generac needs. We thank you for all you’ve done for us over the years!!"
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