5
1,151 reviews since June, 2010
Consumer Review Summary
1,151 reviews since June, 2010
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Apollo Heating, Cooling & Plumbing. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
1,144 out of 1,149 said yes
Q: Were we able to respond to your needs in a timely manner?
1,139 out of 1,150 said yes
Q: Did the salesperson understand and meet your needs?
1,141 out of 1,148 said yes
Q: Did the technician understand and meet your needs?
1 out of 1 said yes
Q: Was the warranty discussed and our maintenance agreements explained to you?
86 out of 90 said yes
Q: Was the work performed to your satisfaction?
1,125 out of 1,142 said yes
Q: Was the work area left neat and clean?
1,130 out of 1,144 said yes
Q: Would you use our company again and recommend us to others?
1,135 out of 1,142 said yes
Q: Courtesy and professionalism of our Phone Representatives:
78 out of 84 gave 5 stars
Q: Timeliness in responding to your needs:
82 out of 85 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
78 out of 85 gave 5 stars
Q: Communication and follow-up from the Salesperson:
77 out of 85 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
80 out of 85 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
79 out of 85 gave 5 stars
Q: Condition of the work area after job completion:
75 out of 84 gave 5 stars
Q: How likely would you be to use our company again?
74 out of 85 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
74 out of 84 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
79 out of 85 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
79 out of 84 gave 5 stars
Q: Overall experience with the Service Technician:
78 out of 83 gave 5 stars
Q: Please rate your overall experience with our company:
47 out of 53 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS