VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Signature Heating, Air Conditioning, Geothermal
96.477107264197 100
4.8

1,193 reviews since January, 2015

Signature Heating, Air Conditioning, Geothermal
(610) 738-8310 ·
West Chester, PA 19380

Consumer Review Summary

1,193 reviews since January, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Signature Heating, Air Conditioning, Geothermal. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was your salesperson knowledgeable and answer all of your questions?

68 out of 72 gave 5 stars

Q: Did your salesperson follow up with you throughout the process?

47 out of 71 gave 5 stars

Q: Please rate your overall experience with your salesperson:

54 out of 73 gave 5 stars

Q: Did your installation team exhibit a professional appearance?

1,111 out of 1,181 said yes

Q: Did your installation team leave the work area cleaner than they found it?

69 out of 73 said yes

Q: Did your installation team exhibit expertise and quality workmanship?

1,092 out of 1,181 said yes

Q: Please rate your overall experience with your installation team:

61 out of 74 gave 5 stars

Q: Please rate your overall experience with Signature:

1,025 out of 1,177 gave 5 stars

Q: Based on your experience, would you recommend Signature?

1,130 out of 1,164 said yes

Q: Please rate the condition of the work area after job completion:

977 out of 1,099 gave 5 stars

Q: How would you rate the ease and convenience of scheduling your appointment?

3 out of 5 gave 5 stars

Q: Was your Salesperson Courteous and Professional?

3 out of 5 gave 5 stars

Q: How would you rate your overall experience with Signature?

0 out of 6 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from West Chester, PA on Verified Purchase
"Overall, a good experience. Sales, installation, and the unit is working well."
100% rating 100 from Wayne, PA on Verified Purchase
"Although I thought my unit was operating well, the technician was very thorough when showing me that the heat exchanger was damaged and explained what would be involved to replace that part. He also explained the possibility of carbon monoxide, and then I decided to opt for a new unit. The salesman came and was very professional and thorough, and we reviewed the different options. And I selected the unit that best met my needs. The following day, the unit was installed by Kelly and his co-worker, who did a great job. All the staff that came from the initial service man the salesperson, and the installers are a credit to Signature. Although it wasn't a purchase I was planning on, I am glad I have a unit I know will be reliable for years to come! "
100% rating 100 from Downingtown, PA on Verified Purchase
"Thank you also to the Office Staff!!"
100% rating 100 from Exton, PA on Verified Purchase
"The whole team did a good job in a timely manner!"
100% rating 100 from Malvern, PA on Verified Purchase
"Professional group to deal with. Knowledgable and on time for appointments. Thank-you!"
100% rating 100 from West Chester, PA on Verified Purchase
"The entire team was great! Our installers, Alex and Kelly, were tremendous. They were so thoughtful and took pride in their work. "
100% rating 100 from Downingtown, PA on Verified Purchase
"Bryan and his team provided a very efficient and professional installation. We are very happy with our new heating and air conditioning system."
100% rating 100 from West Chester, PA on Verified Purchase
"We have been using Timothy of Signature for over 20+ years. We have been very satisfied with their quality of work, professionalism, and service techs. We so appreciate their willingness to explain in detail exactly what the diagnosis is and options regarding how we might want to proceed. We trust them implicitly, and if there is a problem, they do not hesitate to “make it right“. We feel very blessed to have this company in our lives!"
100% rating 100 from Glen Mills, PA on Verified Purchase
"We purchased a new HVAC system and everything went perfectly. Sales and service were all professional and quick to get the job done. Our head technician (Nathan) was wonderful! I would highly recommend."
100% rating 100 from Coatesville, PA on Verified Purchase
"The workmen were terrific. They were friendly, courteous, and professional. I would highly recommend them. "
(405 Remaining)