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Signature Heating, Air Conditioning, Geothermal
96.465924426451 100
4.8

1,142 reviews since January, 2015

Signature Heating, Air Conditioning, Geothermal
(610) 738-8310 ยท
West Chester, PA 19380

Consumer Review Summary

1,142 reviews since January, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Signature Heating, Air Conditioning, Geothermal. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was your salesperson knowledgeable and answer all of your questions?

68 out of 72 gave 5 stars

Q: Did your salesperson follow up with you throughout the process?

47 out of 71 gave 5 stars

Q: Please rate your overall experience with your salesperson:

54 out of 73 gave 5 stars

Q: Did your installation team exhibit a professional appearance?

1,062 out of 1,130 said yes

Q: Did your installation team leave the work area cleaner than they found it?

69 out of 73 said yes

Q: Did your installation team exhibit expertise and quality workmanship?

1,043 out of 1,130 said yes

Q: Please rate your overall experience with your installation team:

61 out of 74 gave 5 stars

Q: Please rate your overall experience with Signature:

981 out of 1,126 gave 5 stars

Q: Based on your experience, would you recommend Signature?

1,082 out of 1,113 said yes

Q: Please rate the condition of the work area after job completion:

932 out of 1,050 gave 5 stars

Q: How would you rate the ease and convenience of scheduling your appointment?

3 out of 5 gave 5 stars

Q: Was your Salesperson Courteous and Professional?

3 out of 5 gave 5 stars

Q: How would you rate your overall experience with Signature?

0 out of 6 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Wynnewood, PA on Verified Purchase
"Your team went out of their way to help with an issue next to the furnace."
100% rating 100 from Thornton, PA on Verified Purchase
"Very thankful for the quick service and installation of our new air conditioning unit. Everyone involved was professional and explained everything very well, so there were no surprises. We would highly recommend Signature to everyone for quality service."
100% rating 100 from West Chester, PA on Verified Purchase
"Very professional. The work was done on time and performed well. After completion, they cleaned up the area and returned it to its original condition."
100% rating 100 from West Chester, PA on Verified Purchase
"Pleased with the work!"
100% rating 100 from Eagleville, PA on Verified Purchase
"Great experience from start to finish! Totally satisfied."
100% rating 100 from Haverford, PA on Verified Purchase
" Very professional in the office and at my home. I had a problem with my previous unit, and within a few days of calling Signature, I had new units installed in my home. Response time was excellent. My neighbor commented that it was nice to see that enough technicians arrived to assist in the installation at one time. "
100% rating 100 from Glen Mills, PA on Verified Purchase
"The two technicians who worked together to install a new furnace were very respectful and professional. They patiently listened to all of my concerns and answered the many questions I had. Signature offered me a price on one of the most reliable brands of furnaces that was more than $2000.00 less than a quote from another well-known company. I would absolutely recommend Signature for all of your HVAC needs. "
100% rating 100 from West Chester, PA on Verified Purchase
"Very happy with Signature. Highly recommend them."
100% rating 100 from Malvern, PA on Verified Purchase
"Efficient, polite, clean, and friendly."
100% rating 100 from West Chester, PA on Verified Purchase
"The personnel were all great--respectful, friendly, and explained things well."
(393 Remaining)