Customer Reviews for Applegate Home Comfort

Applegate Home Comfort

4.9

2,633 reviews since July, 2013

517-337-7700 · applegatehomecomfort.com
Okemos, MI 48864

Consumer Review Summary

2,633 reviews since July, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Applegate Home Comfort. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,560 out of 2,607 said yes

Q: Were we able to respond to your needs in a timely manner?

2,516 out of 2,604 said yes

Q: Did the salesperson understand and meet your needs?

510 out of 520 said yes

Q: Was the work performed to your satisfaction?

510 out of 520 said yes

Q: Was the work area left neat and clean?

2,567 out of 2,603 said yes

Q: Would you use our company again and recommend us to others?

2,546 out of 2,577 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,846 out of 2,041 gave 5 stars

Q: Please rate your overall experience with our company:

2,248 out of 2,518 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,972 out of 2,068 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,935 out of 2,058 gave 5 stars

Q: Overall experience with the Service Technician:

1,915 out of 2,041 gave 5 stars

	100% rating 100 by R.G. from Lansing, MI on 07/14/19 Verified Purchase "Your staff was courteous and well informed and the work was completed in a timely fashion and did not interrupt our daily schedule. To my knowledge, everything was explained completely."
	100% rating 100 by G.D. from Picnkney, MI on 07/08/19 Verified Purchase "Mike is excellent. "
	97% rating 100 by J.W. from Lansing, MI on 06/29/19 Verified Purchase "Thank you. "
	100% rating 100 by P.M. from Dewitt, MI on 06/28/19 Verified Purchase "Joe has been to our house a few times for service. He is professional and polite. We appreciate the great service Applegate has provided. "
	100% rating 100 by L.I. from Brighton, MI on 06/27/19 Verified Purchase "Kudos to Mike- He is great to work with-we request him when we need service! All service reps have been great in the past as well. Really respect and appreciate your company and your people- and your service plan is the only way to go!"
	100% rating 100 by M.B. from Okemos, MI on 06/26/19 Verified Purchase "Corey is the best. Thanks for having him on your staff."
	100% rating 100 by B.Z. from Howell, MI on 06/24/19 Verified Purchase "We were able to make an appointment quickly that fit our schedule. Wayland communicated well and did a quick but thorough job. We would probably ask for him again. Our condo is 14 years old and no major issues yet but we have you stored in our contacts!"
	100% rating 100 by B.J. from Lansing, MI on 06/24/19 Verified Purchase "Had a maintenance agreement until a new furnace and air conditioner were installed. Corey is great to work with. Explains everything thoroughly."
	100% rating 100 by L.H. from Lansing, MI on 06/23/19 Verified Purchase "Knowable people that work there and very helpful! "
	100% rating 100 by O.S. from Howell, MI on 06/19/19 Verified Purchase "Good service tech. John was his name I believe. Personable, knew what he was doing, polite, thorough. "

(848 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS