Customer Reviews for Applegate Home Comfort

Applegate Home Comfort

5,667 reviews since July, 2013

(517) 337-7700 · applegatehomecomfort.com
Okemos, MI 48864

Consumer Review Summary

5,667 reviews since July, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Applegate Home Comfort. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

5,467 out of 5,619 gave 5 stars

Q: Were we able to respond to your needs in a timely manner?

5,264 out of 5,623 said yes

Q: Did the salesperson understand and meet your needs?

1,163 out of 1,236 said yes

Q: Was the work performed to your satisfaction?

1,169 out of 1,232 said yes

Q: Would you use our company again and recommend us to others?

5,475 out of 5,572 gave 5 stars

Q: Was the work area left neat and clean?

5,448 out of 5,614 said yes

Q: Courtesy and professionalism of our Phone Representatives:

4,046 out of 4,322 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,206 out of 4,358 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,147 out of 4,343 gave 5 stars

Q: Overall experience with the Service Technician:

4,094 out of 4,297 gave 5 stars

Q: Please rate your overall experience with our company:

5,012 out of 5,496 gave 5 stars

	100% rating 100 by B.M. from East Lansing, MI on 09/22/22 Verified Purchase "The technicians who provided service explained our options very well and gave us all the information we needed to make an informed choice."
	100% rating 100 by K.M. from Howell, MI on 09/05/22 Verified Purchase "Best customer service ever received. From the gentlemen I first spoke to, to the initial visit to the final product, we were not pushed on the more expensive unit and sold exactly what we needed. Would recommend them to anyone!"
	100% rating 100 by J.W. from Fowlerville, MI on 09/01/22 Verified Purchase "Mike was great!"
	100% rating 100 by T.P. from Charlotte, MI on 09/01/22 Verified Purchase "The Technician was very helpful and showed me a feature on my thermostat that I didn't realize I had. Also, showed me how to clean my compressor coils."
	100% rating 100 by D.S. from Lansing, MI on 09/01/22 Verified Purchase "Great!"
	100% rating 100 by S.L. from Lansing, MI on 09/01/22 Verified Purchase "Chris was focused, and completed his work. He was courteous and respectful. "
	100% rating 100 by E.K. from East Lansing, MI on 08/30/22 Verified Purchase "The technician Waylon did a great job servicing my unit."
	100% rating 100 by J.L. from Mason, MI on 08/28/22 Verified Purchase "It is so reassuring to have such a trustworthy, capable, accessible company for our heating and cooling needs. All the employees with whom we have had contact are knowledgeable, professional, and courteous! Whether it is a regularly scheduled maintenance appointment, or a weekend urgent need, we appreciate and trust the entire experience with Applegate. Thank you for being reliable and positive in all that you provide."
	100% rating 100 by J.W. from Lansing, MI on 08/20/22 Verified Purchase "Ross did our maintenance agreement service. He is an excellent service tech and highly recommend him. "
	100% rating 100 by N.O. from Okemos, MI on 08/20/22 Verified Purchase "The technician was excellent - friendly, professional and courteous."

(1,755 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS