Customer Reviews for Applegate Home Comfort

Applegate Home Comfort

4.9

4,056 reviews since July, 2013

(517) 337-7700 · applegatehomecomfort.com
Okemos, MI 48864

Consumer Review Summary

4,056 reviews since July, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Applegate Home Comfort. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

3,912 out of 4,012 said yes

Q: Were we able to respond to your needs in a timely manner?

3,797 out of 4,011 said yes

Q: Did the salesperson understand and meet your needs?

888 out of 941 said yes

Q: Was the work performed to your satisfaction?

892 out of 939 said yes

Q: Would you use our company again and recommend us to others?

3,902 out of 3,975 said yes

Q: Was the work area left neat and clean?

3,890 out of 4,007 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,778 out of 3,016 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,926 out of 3,052 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,875 out of 3,037 gave 5 stars

Q: Overall experience with the Service Technician:

2,840 out of 3,007 gave 5 stars

Q: Please rate your overall experience with our company:

3,519 out of 3,905 gave 5 stars

	100% rating 100 by J.D. from Lansing, MI on 06/03/21 Verified Purchase "Chip and Tyler were very professional and very informative. They answered all my questions and made me feel like I was not a hindrance to their work. They completed the installation of the new furnace and air conditioner in one day. They worked for about 9 or 10 hours to get it done. I appreciated all they did. Thank you. "
	100% rating 100 by D.B. from Charlotte, MI on 06/03/21 Verified Purchase "Everything was done in a timely and professional manner. Things were explained, and we feel confident in our purchase. "
	96% rating 100 by D.M. from Haslett, MI on 06/02/21 Verified Purchase "From our initial request for information on our mini-split system to the completion of the work, all of the Applegate team members did a great job communicating with us. Nate was knowledgeable about the products he was selling. Tyler and Brad were great as installers and came up with very creative ideas to help us hide some of the power lines, were professional, friendly, and were respectful of the property while there. Great job by the Applegate crews, your hard work is very much appreciated and we are very happy with the Daikin mini-split system."
	100% rating 100 by P.D. from Lansing, MI on 05/27/21 Verified Purchase "Excellent service and professional technicians."
	100% rating 100 by C.G. from Holt, MI on 05/26/21 Verified Purchase "Really liked the follow through on questions we had."
	100% rating 100 by M.M. from Holt, MI on 05/24/21 Verified Purchase "So far, so good! "
	100% rating 100 by D.P. from Brighton, MI on 05/24/21 Verified Purchase "We love Mike, he is kind, respectful, knowledgeable, and professional. Truly an asset to the Applegate family. "
	100% rating 100 by S.K. from East Lansing, MI on 05/24/21 Verified Purchase "Waylan is one of a kind. He is professional, thorough, communicative, and most of all he cares to do a great job. "
	100% rating 100 by N.L. from Haslett, MI on 05/23/21 Verified Purchase "It was excellent as it always and has been for many years."
	100% rating 100 by J.K. from Brighton, MI on 05/20/21 Verified Purchase "Thank you! 😊"

(1,151 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS