VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Applegate Home Comfort
98.413650763176 100
4.9

2,472 reviews since July, 2013

Applegate Home Comfort
517-337-7700 ·
Okemos, MI 48864

Consumer Review Summary

2,472 reviews since July, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Applegate Home Comfort. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,416 out of 2,457 said yes

Q: Were we able to respond to your needs in a timely manner?

2,370 out of 2,451 said yes

Q: Did the salesperson understand and meet your needs?

487 out of 495 said yes

Q: Was the work performed to your satisfaction?

486 out of 494 said yes

Q: Was the work area left neat and clean?

2,419 out of 2,450 said yes

Q: Would you use our company again and recommend us to others?

2,395 out of 2,421 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,723 out of 1,914 gave 5 stars

Q: Please rate your overall experience with our company:

2,110 out of 2,365 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,850 out of 1,941 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,817 out of 1,931 gave 5 stars

Q: Overall experience with the Service Technician:

1,796 out of 1,915 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lansing, MI on Verified Purchase
"We are satisfied! Top notch! "
100% rating 100 from Dewitt, MI on Verified Purchase
"Joe was very professional, thorough and informative on products that are available."
100% rating 100 from Holt, MI on Verified Purchase
"The technician was very respectful and professional. I am always nervous to let service technicians into my home when I am alone. However, the Applegate technician was very polite, professional, and respectful. I wasn't uncomfortable having him in my home. "
100% rating 100 from Mason, MI on Verified Purchase
"The two Joes who did the work at my home were outstanding. "
100% rating 100 from Haslett, MI on Verified Purchase
"So far a good company to deal with."
83% rating 100 from Lansing, MI on Verified Purchase
"Very happy with the whole process! "
100% rating 100 from Dewitt, MI on Verified Purchase
"We had a fan noise from our furnace and knew we needed service for the first time in 20 years. Having seen your trucks often in our neighborhood, we guessed you were good. We confirmed it with comparison shopping on the Internet (ratings). We are so glad we decided to work with you, as our furnace totally failed in advance of our new-furnace install date. Who knew! We called on Sunday and you completed a temporary installation Monday. Warm regards!"
100% rating 100 from East Lansing, MI on Verified Purchase
"The technician was very knowledgable. He did not mind my many questions. I thought he went over and above what was expected."
100% rating 100 from Okemos, MI on Verified Purchase
"The previous owners used Applegate, so we followed and are not disappointed. "
89% rating 100 from Laingsburg, MI on Verified Purchase
"The technician that worked on the furnace was very courteous and performed his work in a very professional way. He did a very good job as most of your technicians do. I look forward to the next time I need your help."
(808 Remaining)