VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Applegate Home Comfort
98.418063183589 100
4.9

2,530 reviews since July, 2013

Applegate Home Comfort
517-337-7700 ·
Okemos, MI 48864

Consumer Review Summary

2,530 reviews since July, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Applegate Home Comfort. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,467 out of 2,511 said yes

Q: Were we able to respond to your needs in a timely manner?

2,422 out of 2,505 said yes

Q: Did the salesperson understand and meet your needs?

493 out of 503 said yes

Q: Was the work performed to your satisfaction?

495 out of 503 said yes

Q: Was the work area left neat and clean?

2,471 out of 2,503 said yes

Q: Would you use our company again and recommend us to others?

2,451 out of 2,478 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,768 out of 1,959 gave 5 stars

Q: Please rate your overall experience with our company:

2,160 out of 2,419 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,895 out of 1,986 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,861 out of 1,976 gave 5 stars

Q: Overall experience with the Service Technician:

1,839 out of 1,960 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Grand Ledge, MI on Verified Purchase
"It's hard to find good contractors/who care about their customers and provide excellent service, products, communication and timeliness. Applegate Home Comfort is phenomenal. They exceed my expectations every time. Thanks crew for everything!"
100% rating 100 from Haslett, MI on Verified Purchase
"Corey did the inspection and arranged for the furnace to be installed. Chip, Jim, and a 3rd man did the installation. All were efficient, competent, and personable. They were happy to answer all questions. "
100% rating 100 from Lansing, MI on Verified Purchase
"We're very pleased with the professionalism and good work we've come to expect from Applegate. "
100% rating 100 from East Lansing, MI on Verified Purchase
"Professional service!"
100% rating 100 from Dewitt, MI on Verified Purchase
"The service tech, Joe is excellent!"
100% rating 100 from Lansing, MI on Verified Purchase
"Cory has taken care of us over the last several years. He always does a great job. We know we can count on him for any help needed in the future."
100% rating 100 from Williamston, MI on Verified Purchase
"The whole experience went so well. We were impressed. Brad did a great job. Thanks for the cookies!"
100% rating 100 from Haslett, MI on Verified Purchase
"Every person involved in the furnace install was efficient, professional, kind to one another as they worked. Excellent job! I am very pleased. "
93% rating 100 from Williamston, MI on Verified Purchase
"Ross did an excellent job with our install. Nick was nice too and will be an asset to Applegate as he learns. But Ross made me feel like the most important customer he had when he was on site. He is personable and knowledgeable and explained all my million questions. I really appreciated him and your parts manager. The Co2 monitor I purchased from you started chirping off after the install was complete. Ross got right on troubleshooting the problem. We had a high wind that was coming unusually from the east. We had a poor cap on the furnace/ water heater vent that was allowing a downdraft. Ross called the parts manager who located a high wind cap, then met Nick to hand it off to Ross. In 15 minutes Ross has the new cap on and the problem was solved. Applegate will be an easy referral for me whenever I have the opportunity. "
100% rating 100 from Lansing, MI on Verified Purchase
"I have had nothing but positive experiences with Applegate. Thank you!"
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