VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Applegate Home Comfort
98.333271705369 100
4.9

3,224 reviews since July, 2013

Applegate Home Comfort
517-337-7700 ·
Okemos, MI 48864

Consumer Review Summary

3,224 reviews since July, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Applegate Home Comfort. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

3,114 out of 3,190 said yes

Q: Were we able to respond to your needs in a timely manner?

3,054 out of 3,188 said yes

Q: Did the salesperson understand and meet your needs?

655 out of 688 said yes

Q: Was the work performed to your satisfaction?

656 out of 689 said yes

Q: Was the work area left neat and clean?

3,110 out of 3,187 said yes

Q: Would you use our company again and recommend us to others?

3,101 out of 3,158 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,238 out of 2,452 gave 5 stars

Q: Please rate your overall experience with our company:

2,764 out of 3,089 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,377 out of 2,482 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,331 out of 2,471 gave 5 stars

Q: Overall experience with the Service Technician:

2,304 out of 2,450 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Howell, MI on Verified Purchase
"Thank you for providing a prompt response to our need for heat at an unexpected time of furnace failure. Your professional response and comprehensive review of the equipment and optional equipment for purchase with an expedited installation speaks to the concern you have to meet the needs of the customer. Thank you for your five-star service."
100% rating 100 from Howell, MI on Verified Purchase
"Service Technician came out the same morning I called for service. This just before the governor issued a "Stay Home/Stay Safe" order. So glad this problem was taken care of that day!"
100% rating 100 from Fowlerville, MI on Verified Purchase
"Consistent good service."
96% rating 100 from Lansing, MI on Verified Purchase
"It's only been a few days on a furnace being installed. So far the furnace is good to great. The people have been great to work with during the process. "
100% rating 100 from Williamston, MI on Verified Purchase
"Wayland is an excellent representative!"
100% rating 100 from Grand Ledge, MI on Verified Purchase
"Our experiences with Applegate have always been outstanding. From the phone staff and salesman to the technicians, service is always courteous, knowledgeable and prompt. We had to call one winter evening around 10 pm, with a heating problem and a technician arrived in half an hour - exceedingly prompt, considering that we live in Grand Ledge. Your customers are in extremely good hands. Thank You!!! "
100% rating 100 from Haslett, MI on Verified Purchase
"Fantastic service rep. He really went above and beyond. "
100% rating 100 from Grand Ledge, MI on Verified Purchase
"Everyone was super friendly."
100% rating 100 from Stockbridge, MI on Verified Purchase
"Your sales executive was consultative in his promotion of the firm and product offerings. The three-person installation team was professional, informative, and their work product was second to none. I would definitely purchase from your firm again and also highly recommend your services to others. "
100% rating 100 from Grand Ledge, MI on Verified Purchase
"The salesperson was friendly and knowledgeable, the installers were efficient and quiet. The two women I spoke with in your office were helpful, interested, and friendly."
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