Customer Reviews for Applegate Home Comfort

Applegate Home Comfort

4.9

2,245 reviews since July, 2013

517-337-7700 · applegatehomecomfort.com
Okemos, MI 48864

Consumer Review Summary

2,245 reviews since July, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Applegate Home Comfort. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

2,215 out of 2,236 said yes

Q: Were we able to respond to your needs in a timely manner?

2,183 out of 2,231 said yes

Q: Did the salesperson understand and meet your needs?

451 out of 453 said yes

Q: Was the work performed to your satisfaction?

447 out of 452 said yes

Q: Was the work area left neat and clean?

2,211 out of 2,230 said yes

Q: Would you use our company again and recommend us to others?

2,180 out of 2,200 said yes

Q: Courtesy and professionalism of our Phone Representatives:

1,560 out of 1,737 gave 5 stars

Q: Please rate your overall experience with our company:

1,917 out of 2,150 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,678 out of 1,763 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,647 out of 1,754 gave 5 stars

Q: Overall experience with the Service Technician:

1,629 out of 1,738 gave 5 stars

	100% rating 100 by B.T. from Lansing, MI on 12/07/18 Verified Purchase "We are very satisfied .and would recommend you to anyone we know that needs a furnace."
	100% rating 100 by R.R. from Mason, MI on 12/07/18 Verified Purchase "Very quick and efficient installation. Very smooth effort. "
	100% rating 100 by T.M. from East Lansing, MI on 12/05/18 Verified Purchase "Our technician was very helpful and knowledgeable. He was also just an overall nice guy. "
	100% rating 100 by V.F. from East Lansing, MI on 12/05/18 Verified Purchase "Very knowledgeable and efficient. "
	100% rating 100 by B.C. from Okemos, MI on 12/05/18 Verified Purchase "Every single person you have ever sent out to my house has been personable and professional!"
	100% rating 100 by J.K. from Okemos, MI on 12/05/18 Verified Purchase "Waylon is great to work with, he is very knowledgeable and professional. Waylon explains everything in terms you can understand and puts the customer at ease. We highly recommend him for all furnace/air-conditioning and HVAC maintenance and service needs."
	100% rating 100 by K.W. from Onondaga, MI on 12/05/18 Verified Purchase "Waylean is an excellent technician. Always courteous and professional. Recently we were having problems with our hot water heater and Waylean took the time to investigate and solve the issue. "
	100% rating 100 by L.H. from Okemos, MI on 11/28/18 Verified Purchase "We called on Applegate for our furnace accessory need because the previous owners of our home used the company. We are so pleased with the experience and very happy with the humidifier attachment. We did call another company to get quotes to compare the cost. Not only was Applegate more affordable, but I also had much more confidence in the service we were going to receive after speaking to a less professional company."
	100% rating 100 by R.B. from Lansing, MI on 11/28/18 Verified Purchase "We have been very happy with the experiences we have had with Applegate. Everyone is very professional and knowledgeable of the products they are selling and servicing. I would recommend your company to friends for service and new installation of A/C, heating and water heater."
	100% rating 100 by N.B. from Lansing, MI on 11/23/18 Verified Purchase "Cory was very professional, he explained everything to me."

(749 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS