5
1,097 reviews since April, 2014
Consumer Review Summary
1,097 reviews since April, 2014
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Kappler Mechanical. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
936 out of 937 said yes
Q: Were we able to respond to your needs in a timely manner?
935 out of 939 said yes
Q: Did the salesperson understand and meet your needs?
712 out of 715 said yes
Q: Did the technician understand and meet your needs?
222 out of 223 said yes
Q: Was the work performed to your satisfaction?
899 out of 906 said yes
Q: Was the work area left neat and clean?
900 out of 906 said yes
Q: Courtesy and professionalism of our Phone Representatives:
146 out of 158 gave 5 stars
Q: Would you use our company again and recommend us to others?
906 out of 910 said yes
Q: Timeliness in responding to your needs:
141 out of 158 gave 5 stars
Q: Please rate your overall experience with our company:
993 out of 1,033 gave 5 stars
Q: Condition of the work area after job completion:
149 out of 156 gave 5 stars
Q: How likely would you be to use our company again?
149 out of 157 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
144 out of 158 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
150 out of 155 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
150 out of 156 gave 5 stars
Q: Overall experience with the Service Technician:
151 out of 156 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS