VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Kappler Mechanical
99.2338920901 100
5

1,069 reviews since April, 2014

Kappler Mechanical
(720) 929-1680 ·
Broomfield, CO 80020

Consumer Review Summary

1,069 reviews since April, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Kappler Mechanical. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

908 out of 909 said yes

Q: Were we able to respond to your needs in a timely manner?

907 out of 911 said yes

Q: Did the salesperson understand and meet your needs?

692 out of 695 said yes

Q: Did the technician understand and meet your needs?

214 out of 215 said yes

Q: Was the work performed to your satisfaction?

873 out of 880 said yes

Q: Was the work area left neat and clean?

874 out of 880 said yes

Q: Courtesy and professionalism of our Phone Representatives:

146 out of 158 gave 5 stars

Q: Would you use our company again and recommend us to others?

880 out of 884 said yes

Q: Timeliness in responding to your needs:

141 out of 158 gave 5 stars

Q: Please rate your overall experience with our company:

969 out of 1,008 gave 5 stars

Q: Condition of the work area after job completion:

149 out of 156 gave 5 stars

Q: How likely would you be to use our company again?

149 out of 157 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

144 out of 158 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

150 out of 155 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

150 out of 156 gave 5 stars

Q: Overall experience with the Service Technician:

151 out of 156 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Broomfield, CO on Verified Purchase
"The air conditioner was fixed quickly. We live now in normal temperature conditions. Excellent job!"
100% rating 100 from Westminster, CO on Verified Purchase
"We have used Kappler for years and can't imagine going anywhere else."
100% rating 100 from Lafayette, CO on Verified Purchase
"Ruben was awesome!! Thank you for the great service as always!"
100% rating 100 from Broomfield, CO on Verified Purchase
"Travis was great. Had to do a bit of troubleshooting to narrow the problem, but got it fixed!"
100% rating 100 from Louisville, CO on Verified Purchase
"Thank you! We can't wait to use our new minisplit!"
100% rating 100 from Mead, CO on Verified Purchase
"Truly one of the best remodels I’ve ever done! Awesome group of young men you have working for you!"
100% rating 100 from Westminster, CO on Verified Purchase
"All good!"
100% rating 100 from Denver, CO on Verified Purchase
"Thank you for the timely installation. One day! Will recommend you to our neighbors."
100% rating 100 from Arvada, CO on Verified Purchase
"Brent did an amazing job with our estimate! Kappler was the last company we were scheduled to get a quote from, and he went through the other estimates with me and reviewed the system specs. He really thought creatively about our install to get around some issues with existing duct sizing to allow us to fully electrify our home. I appreciate the time he took to understand our needs and answer my questions. Looking forward to the installation next week!"
100% rating 100 from Westminster, CO on Verified Purchase
"Brent was incredible! He went back and forth a lot to help us design the best system to meet our needs. He was very knowledgeable and patient with our many questions. Logan led the install team and communicated well to keep us updated on the install and even helped move the thermostat from the planned location to one we preferred. He was also great to work with! "
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