VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Kappler Mechanical
99.260245140522 100
5

1,134 reviews since April, 2014

Kappler Mechanical
(720) 929-1680 ·
Broomfield, CO 80020

Consumer Review Summary

1,134 reviews since April, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Kappler Mechanical. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

973 out of 974 said yes

Q: Were we able to respond to your needs in a timely manner?

972 out of 976 said yes

Q: Did the salesperson understand and meet your needs?

744 out of 747 said yes

Q: Did the technician understand and meet your needs?

227 out of 228 said yes

Q: Was the work performed to your satisfaction?

935 out of 942 said yes

Q: Was the work area left neat and clean?

935 out of 942 said yes

Q: Courtesy and professionalism of our Phone Representatives:

146 out of 158 gave 5 stars

Q: Would you use our company again and recommend us to others?

942 out of 946 said yes

Q: Timeliness in responding to your needs:

141 out of 158 gave 5 stars

Q: Please rate your overall experience with our company:

1,028 out of 1,068 gave 5 stars

Q: Condition of the work area after job completion:

149 out of 156 gave 5 stars

Q: How likely would you be to use our company again?

149 out of 157 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

144 out of 158 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

150 out of 155 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

150 out of 156 gave 5 stars

Q: Overall experience with the Service Technician:

151 out of 156 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Arvada, CO on Verified Purchase
"Your staff are amazing, and the quality of the installation appears top-notch!"
100% rating 100 from Broomfield, CO on Verified Purchase
"I love working with and knowing Kappler’s and their business!"
100% rating 100 from Denver, CO on Verified Purchase
"Not only was my first impression of the company excellent, but their communication and work were superior. Thank you for making an expensive expense easier to digest!"
100% rating 100 from Broomfield, CO on Verified Purchase
"The Salesperson Brent was frank, courteous, professional, and knowledgeable. We appreciated his timely response to our questions during the decision-making process. The installation crew led by Beck was neat, thorough, professional, and courteous. They kept us informed during the whole installation process. They installed within the time allotted in the original quote. Every member of the Kappler team has been wonderful to work with. "
100% rating 100 from Broomfield, CO on Verified Purchase
"From sales to the install team, everything went great. One small issue came up, which got resolved right away, so all is good. "
100% rating 100 from Arvada, CO on Verified Purchase
"Overall, everything went well. Travis did a great job of replacing our thermostat once it was determined that it had failed during the diagnostic visit. He also responded quickly to our questions following the visit/call. Also, Justin was very helpful when I reached out to better understand some of the settings and considerations with our EcoBee Pro Thermostat Premium. Everyone was quite helpful and courteous. "
100% rating 100 from Boulder, CO on Verified Purchase
"The salesperson was great. "
100% rating 100 from Denver, CO on Verified Purchase
"Collaborative and informative problem-solving on-site for a solution to best fit the space. Quick turnaround with Kappler Mechanical quote."
100% rating 100 from Broomfield, CO on Verified Purchase
"Brent was professional, friendly, and honest. We look forward to the installation process. "
100% rating 100 from Broomfield, CO on Verified Purchase
"Everything went great!"
(429 Remaining)