VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Kappler Mechanical
99.25103651197 100
5

1,045 reviews since April, 2014

Kappler Mechanical
(720) 929-1680 ยท
Broomfield, CO 80020

Consumer Review Summary

1,045 reviews since April, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Kappler Mechanical. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

884 out of 885 said yes

Q: Were we able to respond to your needs in a timely manner?

883 out of 887 said yes

Q: Did the salesperson understand and meet your needs?

677 out of 680 said yes

Q: Did the technician understand and meet your needs?

205 out of 206 said yes

Q: Was the work performed to your satisfaction?

853 out of 859 said yes

Q: Was the work area left neat and clean?

854 out of 859 said yes

Q: Courtesy and professionalism of our Phone Representatives:

146 out of 158 gave 5 stars

Q: Would you use our company again and recommend us to others?

858 out of 862 said yes

Q: Timeliness in responding to your needs:

141 out of 158 gave 5 stars

Q: Please rate your overall experience with our company:

948 out of 985 gave 5 stars

Q: Condition of the work area after job completion:

149 out of 156 gave 5 stars

Q: How likely would you be to use our company again?

149 out of 157 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

144 out of 158 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

150 out of 155 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

150 out of 156 gave 5 stars

Q: Overall experience with the Service Technician:

151 out of 156 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Westminster, CO on Verified Purchase
"Brent was incredible! He went back and forth a lot to help us design the best system to meet our needs. He was very knowledgeable and patient with our many questions. Logan led the install team and communicated well to keep us updated on the install and even helped move the thermostat from the planned location to one we preferred. He was also great to work with! "
100% rating 100 from Boulder, CO on Verified Purchase
"Brent was great helping me understand what we needed, and Adrian and his install team were the best. "
100% rating 100 from Denver, CO on Verified Purchase
"Brent was great! By far the most thorough estimator I spoke to! "
100% rating 100 from Broomfield, CO on Verified Purchase
"Travis, Ulises, and Reben have all been great technicians. We really appreciate how friendly and helpful they are."
100% rating 100 from Boulder, CO on Verified Purchase
"Excellent service and reasonable pricing; satisfied customer."
100% rating 100 from Golden, CO on Verified Purchase
"Ulises was very thorough and explained everything he did. He was perfect."
100% rating 100 from Lakewood, CO on Verified Purchase
"You guys were great! Easy experience. Brent was up front and honest from the start and helped me learn a lot about what I was getting myself into with the new system, and understand the differences with quotes from other companies. Your expertise was evident, and I felt confident I was getting the most appropriate solution for my home."
100% rating 100 from Superior, CO on Verified Purchase
"Everything went super smoothly! Our sales person Kimm presented options and we had everything installed the same week. The install team was punctual, courteous and explained the process. They also made sure we were comfortable with operating the new system. I would definitely recommend Kappler!"
100% rating 100 from Denver, CO on Verified Purchase
"All aspects of the installation were done excellently, and the personnel were courteous and knowledgeable!"
100% rating 100 from Boulder, CO on Verified Purchase
"The diagnosis and repair of my Trane furnace was done in a timely manner. Ulises replaced parts and gave helpful advice. He scheduled Brent to discuss options for eventual replacement. "
(391 Remaining)