VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Kappler Mechanical
99.277369625437 100
5

1,167 reviews since April, 2014

Kappler Mechanical
(720) 929-1680 ·
Broomfield, CO 80020

Consumer Review Summary

1,167 reviews since April, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Kappler Mechanical. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,005 out of 1,006 said yes

Q: Were we able to respond to your needs in a timely manner?

1,004 out of 1,008 said yes

Q: Did the salesperson understand and meet your needs?

772 out of 775 said yes

Q: Did the technician understand and meet your needs?

232 out of 233 said yes

Q: Was the work performed to your satisfaction?

967 out of 974 said yes

Q: Was the work area left neat and clean?

967 out of 974 said yes

Q: Courtesy and professionalism of our Phone Representatives:

146 out of 158 gave 5 stars

Q: Would you use our company again and recommend us to others?

975 out of 979 said yes

Q: Timeliness in responding to your needs:

141 out of 158 gave 5 stars

Q: Please rate your overall experience with our company:

1,059 out of 1,100 gave 5 stars

Q: Condition of the work area after job completion:

149 out of 156 gave 5 stars

Q: How likely would you be to use our company again?

149 out of 157 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

144 out of 158 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

150 out of 155 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

150 out of 156 gave 5 stars

Q: Overall experience with the Service Technician:

151 out of 156 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Westminster, CO on Verified Purchase
"The technicians that arrived were very conscientious, starting out with putting booties over their shoes. They were very courteous and very thorough in determining what the problems were. They corrected the issues efficiently.."
100% rating 100 from Lafayette, CO on Verified Purchase
"The day after the new HeatPump system was installed, the outside temperature was 90 degrees, and the cooling worked great. A week later, it's cold here (a high of 42), and I had to switch to the heating function. It was very easy to switch and set a new temperature for our house. I am very impressed with how the system was explained by Brent to us, and the installers were also very willing to explain how the system would work. Richard, Noah, and Adrian were excellent and easy to talk to."
100% rating 100 from Broomfield, CO on Verified Purchase
"We like that you are a local business as well. It made something I thought would be difficult, easy, fast, and a good experience."
100% rating 100 from Westminster, CO on Verified Purchase
"I love working with your company because you have done a great job of hiring the best staff and training them in a way that provides a consistent experience and trusted quality. I love that your staff has worked for you for many years, and all of your installers are and have been high-quality. I don't think that's common in your competitors. I also love that it's woman-run. Everyone on your team is so knowledgeable and helped provide a great buying experience as well!"
100% rating 100 from Denver, CO on Verified Purchase
"Left a Google review! Thanks y’all!"
100% rating 100 from Denver, CO on Verified Purchase
"Excellent! "
100% rating 100 from Golden, CO on Verified Purchase
"We were very impressed with everyone who was a part of the project. It was a very nice touch to get the cookies. "
100% rating 100 from Denver, CO on Verified Purchase
"In 2001, I chose Keppler Mechanical to replace my furnace and AC system. I have always appreciated the care and professional work Mike did in both explaining my options and his work installing my system. I never expected to get 24 years out of this system, looking back on Keppler Mechanical's reputation - I am not surprised. I look forward to doing business with the professional team of Keppler Mechanical - THANK YOU!"
100% rating 100 from Louisville, CO on Verified Purchase
"Really great service, a fair price, and my husband was extra impressed by how well the tech was training the new employee while installing our humidifier! We are so happy with the service we received. "
100% rating 100 from Denver, CO on Verified Purchase
"I’m a handyman. I ran across your company and specifically Brent when he was surveying that home for a replacement air-conditioning unit. He sold me on the idea of the rebates from the state. I started looking into it. Realize my system is 22 years old, and set up an appointment for Brent and the guy he’s teaching to come out. The rest is history. Great people, great job! "
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