VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Kappler Mechanical
99.262397991212 100
5

1,118 reviews since April, 2014

Kappler Mechanical
(720) 929-1680 ยท
Broomfield, CO 80020

Consumer Review Summary

1,118 reviews since April, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Kappler Mechanical. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

957 out of 958 said yes

Q: Were we able to respond to your needs in a timely manner?

956 out of 960 said yes

Q: Did the salesperson understand and meet your needs?

730 out of 733 said yes

Q: Did the technician understand and meet your needs?

225 out of 226 said yes

Q: Was the work performed to your satisfaction?

919 out of 926 said yes

Q: Was the work area left neat and clean?

920 out of 926 said yes

Q: Courtesy and professionalism of our Phone Representatives:

146 out of 158 gave 5 stars

Q: Would you use our company again and recommend us to others?

926 out of 930 said yes

Q: Timeliness in responding to your needs:

141 out of 158 gave 5 stars

Q: Please rate your overall experience with our company:

1,012 out of 1,052 gave 5 stars

Q: Condition of the work area after job completion:

149 out of 156 gave 5 stars

Q: How likely would you be to use our company again?

149 out of 157 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

144 out of 158 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

150 out of 155 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

150 out of 156 gave 5 stars

Q: Overall experience with the Service Technician:

151 out of 156 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Arvada, CO on Verified Purchase
"Overall, everything went well. Travis did a great job of replacing our thermostat once it was determined that it had failed during the diagnostic visit. He also responded quickly to our questions following the visit/call. Also, Justin was very helpful when I reached out to better understand some of the settings and considerations with our EcoBee Pro Thermostat Premium. Everyone was quite helpful and courteous. "
100% rating 100 from Boulder, CO on Verified Purchase
"The salesperson was great. "
100% rating 100 from Denver, CO on Verified Purchase
"Collaborative and informative problem-solving on-site for a solution to best fit the space. Quick turnaround with Kappler Mechanical quote."
100% rating 100 from Broomfield, CO on Verified Purchase
"Brent was professional, friendly, and honest. We look forward to the installation process. "
100% rating 100 from Broomfield, CO on Verified Purchase
"Everything went great!"
100% rating 100 from Boulder, CO on Verified Purchase
"Please continue to operate in the manner you do! I am not easily impressed nowadays with service companies, but you are exceptional! From initial contact through follow-up, you are top-notch. I hope you continue to run your business in this manner, as I am a long-time customer and plan to continue using you for my HVAC needs. I have recommended you to a friend of mine who works at a well-known construction company (build and remodel). Hopefully you will hear from him."
100% rating 100 from Broomfield, CO on Verified Purchase
"Thank you for the excellent service and treating my property with respect. "
100% rating 100 from Westminster, CO on Verified Purchase
"We appreciate the work. Everything went well! "
100% rating 100 from Denver, CO on Verified Purchase
"Very happy with the entire team. Everyone was so professional, communicated well with me, and generally just did a great job. The person doing the initial estimate, the people from the office, and the people who came out to do the work - everyone was great! "
100% rating 100 from Arvada, CO on Verified Purchase
"The installation team was stellar. Special shout-out to Logan, who was very attentive to my aesthetic preferences and was extremely professional and a great leader for his team. I'd definitely recommend your company to others."
(424 Remaining)