98.424087123639 100
4.9

4,336 reviews since August, 2014

Summers & Zim's, Inc.
610-593-5129 ·
Atglen, PA 19310

Consumer Review Summary

4,336 reviews since August, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Summers & Zim's, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
5%

Survey Question Results

Q: Please rate your overall experience with our company:

3,357 out of 3,714 gave 5 stars

Q: When you called for service, was your call answered promptly?

1,450 out of 1,456 said yes

Q: Was the technician helpful and friendly?

3,865 out of 3,879 said yes

Q: When you called for service, was the call taker prompt, friendly and helpful?

2,651 out of 2,656 said yes

Q: How well did our office communicate with you while setting up your project?

147 out of 170 gave 5 stars

Q: Did he explain what needed fixed and the cost before he did the repair?

1,016 out of 1,096 said yes

Q: Did the technician have the knowledge needed to perform the required service?

2,621 out of 2,639 said yes