4.8
959 reviews since October, 2014
Consumer Review Summary
959 reviews since October, 2014
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jansen Heating & Cooling, a Division of Beckman Services, Inc. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
1 out of 1 said yes
Q: Were we able to respond to your needs in a timely manner?
1 out of 1 said yes
Q: Did the salesperson understand and meet your needs?
1 out of 1 said yes
Q: Was the work performed to your satisfaction?
1 out of 1 said yes
Q: Was the work area left neat and clean?
1 out of 1 said yes
Q: Would you use our company again and recommend us to others?
1 out of 1 said yes
Q: Courtesy and professionalism of our Phone Representatives:
850 out of 917 gave 5 stars
Q: Timeliness in responding to your needs:
385 out of 429 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
391 out of 440 gave 5 stars
Q: Communication and follow-up from the Salesperson:
354 out of 423 gave 5 stars
Q: Please rate your overall experience with our company:
685 out of 774 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
266 out of 282 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
144 out of 153 gave 5 stars
Q: Condition of the work area after job completion:
708 out of 771 gave 5 stars
Q: How likely would you be to use our company again?
705 out of 780 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
679 out of 780 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
461 out of 500 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
431 out of 491 gave 5 stars
Q: Overall experience with the Service Technician:
443 out of 492 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS