Customer Reviews for Jansen Heating & Cooling, a Division of Beckman Services, Inc

Jansen Heating & Cooling, a Division of Beckman Services, Inc

4.8

928 reviews since October, 2014

(513) 561-4888 · comfortbyjansen.com
Cincinnati, OH 45241

Consumer Review Summary

928 reviews since October, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jansen Heating & Cooling, a Division of Beckman Services, Inc. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

820 out of 886 gave 5 stars

Q: Timeliness in responding to your needs:

355 out of 398 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

361 out of 409 gave 5 stars

Q: Communication and follow-up from the Salesperson:

326 out of 393 gave 5 stars

Q: Please rate your overall experience with our company:

655 out of 743 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

236 out of 251 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

116 out of 122 gave 5 stars

Q: Condition of the work area after job completion:

678 out of 740 gave 5 stars

Q: How likely would you be to use our company again?

675 out of 749 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

649 out of 749 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

461 out of 500 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

431 out of 491 gave 5 stars

Q: Overall experience with the Service Technician:

443 out of 492 gave 5 stars

	100% rating 100 by B.A. from Cincinnati, OH on 10/22/25 Verified Purchase "The technicians were prompt, did great work fast and left the job site cleaner than they found it. Thanks guys."
	100% rating 100 by R.R. from West Chester, OH on 10/08/25 Verified Purchase "Really a great experience working with DJ, answering my questions and helping to narrow down my choice. Installation was prompt and completed as scheduled. Very impressed with Matt and Stephen - their professional work certainly met my expectations. Thank you, Matt and Stephen. And thank you, Jansen, for the surprise gift. Highly recommend Jansen!"
	100% rating 100 by M.S. from Cincinnati, OH on 08/19/25 Verified Purchase "After our initial call, the salesperson arrived on time and explained everything, and gave plenty of options to choose from. The installation was done in a professional and timely manner. It could not have been a better experience."
	by P.V. from Cincinnati, OH on 08/15/25 Verified Purchase "We had two issues - sauna and steam shower. Both were addressed in one day, and the workers were competent, professional, and pleasant to deal with. The steam shower was a challenge for several reasons and was handled beautifully by the team. Very happy customer! "
	100% rating 100 by M.R. from Batavia, OH on 08/08/25 Verified Purchase "Great company and would recommend it to anyone. Everything was done professionally and smoothly, from the sales to the installation. "
	98% rating 100 by C.S. from Cincinnati, OH on 07/27/25 Verified Purchase "Extremely happy with your service!"
	100% rating 100 by M.S. from Cincinnati, OH on 07/22/25 Verified Purchase "Great product, timely installation. excellent workmanship!"
	100% rating 100 by N.B. from Cincinnati, OH on 06/23/25 Verified Purchase "Jansen is an excellent heating and air company. Matt and Justin did an excellent job installing the furnace. Thank you!"
	100% rating 100 by C.J. from Cincinnati, OH on 05/27/25 Verified Purchase "Returning Customer. Great communication between me and the company pertaining to issues related to water heater installation. Installers did an excellent job."
	100% rating 100 by J.R. from Cincinnati, OH on 04/07/25 Verified Purchase "We had a great experience. Everyone was knowledgeable, professional, and friendly. Concerns were addressed immediately."

(295 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS