Customer Reviews for Jansen Heating & Cooling, a Division of Beckman Services, Inc

Jansen Heating & Cooling, a Division of Beckman Services, Inc

4.8

868 reviews since October, 2014

(513) 561-4888 · comfortbyjansen.com
Cincinnati, OH 45241

Consumer Review Summary

868 reviews since October, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jansen Heating & Cooling, a Division of Beckman Services, Inc. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

763 out of 826 gave 5 stars

Q: Timeliness in responding to your needs:

298 out of 338 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

303 out of 349 gave 5 stars

Q: Communication and follow-up from the Salesperson:

269 out of 334 gave 5 stars

Q: Please rate your overall experience with our company:

602 out of 685 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

178 out of 191 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

58 out of 62 gave 5 stars

Q: Condition of the work area after job completion:

624 out of 680 gave 5 stars

Q: How likely would you be to use our company again?

618 out of 689 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

594 out of 689 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

461 out of 500 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

431 out of 491 gave 5 stars

Q: Overall experience with the Service Technician:

443 out of 492 gave 5 stars

	100% rating 100 by S.K. from Cincinnati, OH on 04/30/24 Verified Purchase "We have been happy with Jansen for over 30 years."
	100% rating 100 by L.B. from Cincinnati, OH on 02/26/24 Verified Purchase "Our heater broke and the service tech came out the same day, the estimation expert also came the same day, and we got our furnace replaced the next day, we couldn’t have asked for better service."
	100% rating 100 by J.M. from Cincinnati, OH on 11/27/23 Verified Purchase "The installers were friendly and professional. We reviewed their finished work, and everything is working great."
	98% rating 100 by J.M. from Cincinnati, OH on 11/24/23 Verified Purchase "My furnace stopped working correctly on Nov. 6. I was lucky in that the weather was going through a mild spell but was predicted to turn cold in a few days. Jansen installed my new furnace on Nov. 8. I had the iWave installed also. It has considerably lessened the amount of dust. I would recommend Jansen and I recommend very few companies."
	100% rating 100 by E.B. from Cincinnati, OH on 10/27/23 Verified Purchase "I appreciate all you have done to help me. I will look forward to our follow-up visit in some weeks. It was a pleasure to do business with you. Thank you!"
	98% rating 100 by R.T. from Loveland, OH on 08/09/23 Verified Purchase "I will call you when I need help because the workers are experienced and do a great job! Thank you."
	100% rating 100 by A.S. from Loveland, OH on 08/04/23 Verified Purchase "I have worked with Jansen for several years. I have used them for my commercial & residential properties. I have needed repairs & full units replaced. Every sales representative & technician has been professional, helpful and respectful. I highly recommend. Thanks!"
	100% rating 100 by C.C. from Milford, OH on 08/04/23 Verified Purchase "Our whole experience was outstanding "
	100% rating 100 by L.L. from Cincinnati, OH on 07/05/23 Verified Purchase "Your customer service is great. My central air conditioning unit is working well and I love the gift from your company."
	98% rating 100 by M.B. from Blue Ash, OH on 06/21/23 Verified Purchase "I have been a customer since the 80'2. Never had a problem and would call again."

(264 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS