Customer Reviews for Jansen Heating & Cooling, a Division of Beckman Services, Inc

Jansen Heating & Cooling, a Division of Beckman Services, Inc

4.8

925 reviews since October, 2014

(513) 561-4888 · comfortbyjansen.com
Cincinnati, OH 45241

Consumer Review Summary

925 reviews since October, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jansen Heating & Cooling, a Division of Beckman Services, Inc. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

817 out of 883 gave 5 stars

Q: Timeliness in responding to your needs:

352 out of 395 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

358 out of 406 gave 5 stars

Q: Communication and follow-up from the Salesperson:

323 out of 390 gave 5 stars

Q: Please rate your overall experience with our company:

652 out of 740 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

233 out of 248 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

113 out of 119 gave 5 stars

Q: Condition of the work area after job completion:

675 out of 737 gave 5 stars

Q: How likely would you be to use our company again?

672 out of 746 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

646 out of 746 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

461 out of 500 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

431 out of 491 gave 5 stars

Q: Overall experience with the Service Technician:

443 out of 492 gave 5 stars

	100% rating 100 by M.S. from Cincinnati, OH on 08/19/25 Verified Purchase "After our initial call, the salesperson arrived on time and explained everything, and gave plenty of options to choose from. The installation was done in a professional and timely manner. It could not have been a better experience."
	by P.V. from Cincinnati, OH on 08/15/25 Verified Purchase "We had two issues - sauna and steam shower. Both were addressed in one day, and the workers were competent, professional, and pleasant to deal with. The steam shower was a challenge for several reasons and was handled beautifully by the team. Very happy customer! "
	100% rating 100 by M.R. from Batavia, OH on 08/08/25 Verified Purchase "Great company and would recommend it to anyone. Everything was done professionally and smoothly, from the sales to the installation. "
	98% rating 100 by C.S. from Cincinnati, OH on 07/27/25 Verified Purchase "Extremely happy with your service!"
	100% rating 100 by M.S. from Cincinnati, OH on 07/22/25 Verified Purchase "Great product, timely installation. excellent workmanship!"
	100% rating 100 by N.B. from Cincinnati, OH on 06/23/25 Verified Purchase "Jansen is an excellent heating and air company. Matt and Justin did an excellent job installing the furnace. Thank you!"
	100% rating 100 by C.J. from Cincinnati, OH on 05/27/25 Verified Purchase "Returning Customer. Great communication between me and the company pertaining to issues related to water heater installation. Installers did an excellent job."
	100% rating 100 by J.R. from Cincinnati, OH on 04/07/25 Verified Purchase "We had a great experience. Everyone was knowledgeable, professional, and friendly. Concerns were addressed immediately."
	100% rating 100 by A.C. from Blue Ash, OH on 04/03/25 Verified Purchase "Not one single complaint. Everyone and everything was great!"
	100% rating 100 by L.I. from Loveland, OH on 03/26/25 Verified Purchase "The salesperson took the time to explain clearly the best product for our needs. The installation was top-notch!"

(293 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS