Customer Reviews for Jansen Heating & Cooling, a Division of Beckman Services, Inc

Jansen Heating & Cooling, a Division of Beckman Services, Inc

4.8

916 reviews since October, 2014

(513) 561-4888 · comfortbyjansen.com
Cincinnati, OH 45241

Consumer Review Summary

916 reviews since October, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jansen Heating & Cooling, a Division of Beckman Services, Inc. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

809 out of 874 gave 5 stars

Q: Timeliness in responding to your needs:

343 out of 386 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

349 out of 397 gave 5 stars

Q: Communication and follow-up from the Salesperson:

314 out of 381 gave 5 stars

Q: Please rate your overall experience with our company:

644 out of 731 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

224 out of 239 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

105 out of 110 gave 5 stars

Q: Condition of the work area after job completion:

667 out of 728 gave 5 stars

Q: How likely would you be to use our company again?

663 out of 737 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

637 out of 737 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

461 out of 500 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

431 out of 491 gave 5 stars

Q: Overall experience with the Service Technician:

443 out of 492 gave 5 stars

	100% rating 100 by C.J. from Cincinnati, OH on 05/27/25 Verified Purchase "Returning Customer. Great communication between me and the company pertaining to issues related to water heater installation. Installers did an excellent job."
	100% rating 100 by J.R. from Cincinnati, OH on 04/07/25 Verified Purchase "We had a great experience. Everyone was knowledgeable, professional, and friendly. Concerns were addressed immediately."
	100% rating 100 by A.C. from Blue Ash, OH on 04/03/25 Verified Purchase "Not one single complaint. Everyone and everything was great!"
	100% rating 100 by L.I. from Loveland, OH on 03/26/25 Verified Purchase "The salesperson took the time to explain clearly the best product for our needs. The installation was top-notch!"
	100% rating 100 by J.W. from Cincinnati, OH on 03/19/25 Verified Purchase "All I can say is that it was excellent. Been with you for many years. "
	100% rating 100 by K.K. from West Chester, OH on 03/12/25 Verified Purchase "Jansen has always impressed me with their integrity and the quality of their work. That's why our family continues to turn to them."
	100% rating 100 by J.W. from Blue Ash, OH on 03/10/25 Verified Purchase "Thanks for the very quick response installing a new furnace at my parent's house!"
	100% rating 100 by E.R. from Cincinnati, OH on 02/24/25 Verified Purchase "We did our fair share of looking around and it was great to have someone meet us where we were at with our needs."
	100% rating 100 by D.S. from Florence, KY on 01/27/25 Verified Purchase "What can I say? These guys are amazing! DJ is probably the most particular installer that I have ever met. When I say that his work is meticulous, I am in no way overstating his craftsmanship. His wiring and plumbing lines are extremely neat and his effort to keep the area clean while he was working did not go unnoticed either. I am as my close friends would say, "OCD". So, I notice everything and when it is wrong, it makes me nuts. When Boone County came to inspect the job, the inspector even remarked on how clean the installation was and how impressed he was with the work. So, if you are looking for a company that does good work at a fair price, look no further."
	100% rating 100 by B.S. from Pleasant Pln, OH on 01/23/25 Verified Purchase "Great experience!"

(287 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS