Customer Reviews for Jansen Heating & Cooling, a Division of Beckman Services, Inc

Jansen Heating & Cooling, a Division of Beckman Services, Inc

4.8

977 reviews since October, 2014

(513) 561-4888 · comfortbyjansen.com
Cincinnati, OH 45241

Consumer Review Summary

977 reviews since October, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jansen Heating & Cooling, a Division of Beckman Services, Inc. Here are the results to date:

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

867 out of 935 gave 5 stars

Q: Timeliness in responding to your needs:

402 out of 447 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

408 out of 458 gave 5 stars

Q: Communication and follow-up from the Salesperson:

368 out of 440 gave 5 stars

Q: Please rate your overall experience with our company:

701 out of 792 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

283 out of 300 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

159 out of 171 gave 5 stars

Q: Condition of the work area after job completion:

723 out of 789 gave 5 stars

Q: How likely would you be to use our company again?

721 out of 798 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

695 out of 798 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

461 out of 500 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

431 out of 491 gave 5 stars

Q: Overall experience with the Service Technician:

443 out of 492 gave 5 stars

	100% rating 100 by M.B. from Williamsburg, OH on 09/18/26 Verified Purchase "While we started off a little rocky with a sales person who left the company while we were in the middle of discussions, the follow-up after he left was excellent. Very responsive to our needs, knowledgeable and professional. We would definitely recommend to family and friends."
	100% rating 100 by D.O. from Cincinnati, OH on 08/23/26 Verified Purchase "Jeff was very responsive from the first call through installation and even after installation. Very professional and knowledgeable. He even provided a window air conditioner until the new system could be installed, and he found a way to get the installation date moved up a week. The installation team was all business and knowledgeable. All personnel were very personable. I can't say enough good things about my experience with the Jansen personnel."
	100% rating 100 by E.D. from Miamiville, OH on 08/22/26 Verified Purchase "So far, the mini split is working well!"
	100% rating 100 by A.V. from Erlanger, KY on 07/16/26 Verified Purchase "Thank you so much for everything. I always appreciate you all. Thank you for the awesome little cooler! "
	100% rating 100 by T.M. from Loveland, OH on 06/08/26 Verified Purchase "Overall, a wonderful experience. Both in the sales and installation process, I would definitely recommend your company."
	100% rating 100 by M.M. from Amelia, OH on 04/23/26 Verified Purchase "Other companies want to sell you whatever they have in stock, usually a lower-rated SEER or a mid-tier product. I wanted an inverter-style heat pump that did not "kick on and off" and saved money, which is what they installed. It is almost whisper quiet with a slow spin-up and looks to be saving me ~$100/month compared to my old unit."
	100% rating 100 by T.R. from Milford, OH on 03/17/26 Verified Purchase "We are very pleased with the service and support provided by the Jansen team. They are qualified, professional, timely, and responsive to our HVAC needs. Well done, once again!!!"
	100% rating 100 by T.C. from Mount Orab, OH on 03/04/26 Verified Purchase "My experience was so good that I recommended Jansen Heating & Cooling to my church!"
	100% rating 100 by M.D. from Cincinnati, OH on 01/28/26 Verified Purchase "I have been a customer of Jansen for many years, and they have always been an excellent service company."
	100% rating 100 by J.R. from Amelia, OH on 12/23/25 Verified Purchase "Quick to come out and give an estimate. Very professional and polite. Explained everything well. Quick turnaround on install. Professional, clean, and explained everything. "

(307 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS