Customer Reviews for Jay's Heating, Air & Plumbing

4.8

1,597 reviews since February, 2015

(336) 786-2073 · jayisontheway.com/
Mt Airy, NC 27030

Consumer Review Summary

1,597 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,557 out of 1,590 said yes

Q: Were we able to respond to your needs in a timely manner?

1,470 out of 1,526 said yes

Q: Did the technician understand and meet your needs?

870 out of 893 said yes

Q: Was the work area left neat and clean?

615 out of 630 said yes

Q: Was the work performed to your satisfaction?

1,517 out of 1,577 said yes

Q: Would you use our company again and recommend us to others?

1,479 out of 1,549 said yes

Q: Please rate your overall experience with our company:

1,267 out of 1,500 gave 5 stars

	100% rating 100 by M.C. from Fancy Gap, VA on 08/28/26 Verified Purchase "Everyone we encountered was very professional and courteous. Great communication; pictures showed who would be here. Excellent customer service! "
	100% rating 100 by E.W. from Lexington, NC on 08/26/26 Verified Purchase "You guys enjoy your jobs. Great guys you have!"
	100% rating 100 by K.D. from Galax, VA on 08/20/26 Verified Purchase "Great job!"
	100% rating 100 by B.J. from Galax, VA on 08/16/26 Verified Purchase "Thank you for all they did and for the gift received in the mail! "
	100% rating 100 by C.S. from Wytheville, VA on 08/12/26 Verified Purchase "Radio, everyone was awesome, fast service, very knowledgeable. Very much satisfied, thank you!!! Loved the cookies!! They were a surprise! Thank you!"
	100% rating 100 by S.W. from Rural Hall, NC on 08/11/26 Verified Purchase "Everyone I interacted with was friendly, willing to listen to concerns, and answer questions. The installers worked well together, spoke well of the company, and cared about the results of the work."
	100% rating 100 by J.C. from Hillsville, VA on 08/10/26 Verified Purchase "Really liked the 3-D model of the airflow mapping requirements for our HVAC needs. Also, the follow-up carpenter was EXCELLENT! "
	100% rating 100 by A.W. from Pilot Mtn, NC on 08/09/26 Verified Purchase "I was very pleased with how professional every person who came to my house was and how hard they worked to complete the work. It made me feel comfortable not being able to be at home while they were working, since I got a text from each person who was coming each day."
	100% rating 100 by K.C. from Hillsville, VA on 08/08/26 Verified Purchase "Very pleased with all staff we connected with! Jonathan was very thorough checking out our heat pump and took his time explaining to us what he found. He was able to stay and complete 2 items that needed to be fixed. He was very friendly and professional during his work. We would love to have him come here any time we need work. Thank you for the tin of delicious cookies we received from your company."
	100% rating 100 by A.C. from Ararat, NC on 08/07/26 Verified Purchase "All of our concerns were addressed and the units are working great!"

(546 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS