Customer Reviews for Jay's Heating, Air & Plumbing

4.8

1,612 reviews since February, 2015

(336) 786-2073 · jayisontheway.com/
Mt Airy, NC 27030

Consumer Review Summary

1,612 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,572 out of 1,605 said yes

Q: Were we able to respond to your needs in a timely manner?

1,485 out of 1,541 said yes

Q: Did the technician understand and meet your needs?

880 out of 903 said yes

Q: Was the work area left neat and clean?

620 out of 635 said yes

Q: Was the work performed to your satisfaction?

1,532 out of 1,592 said yes

Q: Would you use our company again and recommend us to others?

1,493 out of 1,563 said yes

Q: Please rate your overall experience with our company:

1,279 out of 1,515 gave 5 stars

	100% rating 100 by B.J. from Fancy Gap, VA on 09/22/26 Verified Purchase "They arrived on time, quickly identified the problem, and got us up and running quickly. "
	100% rating 100 by S.C. from Hamptonville, NC on 09/16/26 Verified Purchase "It was great. Done with care and very professionally. I have given cards and recommendations to a couple of family members. I love my clear water! Thank you so much."
	100% rating 100 by V.M. from Lambsburg, VA on 09/16/26 Verified Purchase "In all the years I have been a customer with Jay's there has never been one time that I was not pleased. The people, the workmanship and the overall experience has and continues to be top notch. Thank you Jay's for all your hard work."
	100% rating 100 by P.S. from Clemmons, NC on 09/05/26 Verified Purchase "Thank you. See you in the fall!"
	100% rating 100 by M.C. from Fancy Gap, VA on 08/28/26 Verified Purchase "Everyone we encountered was very professional and courteous. Great communication; pictures showed who would be here. Excellent customer service! "
	100% rating 100 by E.W. from Lexington, NC on 08/26/26 Verified Purchase "You guys enjoy your jobs. Great guys you have!"
	100% rating 100 by K.D. from Galax, VA on 08/20/26 Verified Purchase "Great job!"
	100% rating 100 by B.J. from Galax, VA on 08/16/26 Verified Purchase "Thank you for all they did and for the gift received in the mail! "
	100% rating 100 by C.S. from Wytheville, VA on 08/12/26 Verified Purchase "Radio, everyone was awesome, fast service, very knowledgeable. Very much satisfied, thank you!!! Loved the cookies!! They were a surprise! Thank you!"
	100% rating 100 by S.W. from Rural Hall, NC on 08/11/26 Verified Purchase "Everyone I interacted with was friendly, willing to listen to concerns, and answer questions. The installers worked well together, spoke well of the company, and cared about the results of the work."

(550 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS