VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Jay's Heating, Air & Plumbing
96.202863128492 100
4.8

1,483 reviews since February, 2015

Jay's Heating, Air & Plumbing
(336) 975-8262 ·
Mt Airy, NC 27030

Consumer Review Summary

1,483 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
3%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,444 out of 1,476 said yes

Q: Were we able to respond to your needs in a timely manner?

1,362 out of 1,412 said yes

Q: Did the technician understand and meet your needs?

807 out of 826 said yes

Q: Was the work area left neat and clean?

569 out of 584 said yes

Q: Was the work performed to your satisfaction?

1,407 out of 1,465 said yes

Q: Would you use our company again and recommend us to others?

1,373 out of 1,438 said yes

Q: Please rate your overall experience with our company:

1,177 out of 1,391 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Mount Airy, NC on Verified Purchase
"Good job! We will use you for future needs."
100% rating 100 from Fancy Gap, VA on Verified Purchase
"Very pleased with our new HVAC system. Removal of the old and installation of the new system was very professional, and extra care was taken by the installation team to ensure the cleanliness of the work site. Thanks, Jay's!"
100% rating 100 from Mount Airy, NC on Verified Purchase
"Noah was very knowledgeable and nice!"
100% rating 100 from Winston Salem, NC on Verified Purchase
"It’s never fun having to replace your heating and air system, but Jay's made it as quick and painless as possible by doing a one-day installation that left the house clean of any signs that they were there. They also handled all of the paperwork like registration, warranty, and rebates. Relieved and even happy. "
100% rating 100 from Summerfield, NC on Verified Purchase
"Jake and Teddy did a great job keeping us updated on everything that was going on throughout their time here. They were punctual and efficient and answered all of our questions without getting frustrated (I always have a lot of questions). Also very appreciative of the time and efforts of Kendall in getting us quoted and having to make several follow-up visits to get everything completed by the end of the year, so we could take advantage of energy tax credits that were ending, and a special promotion at Costco. "
100% rating 100 from Traphill, NC on Verified Purchase
"Very satisfied with Morgan and partner, they were very thorough! "
100% rating 100 from Hillsville, VA on Verified Purchase
"I was thoroughly impressed. They really assessed my furnace. Explained every pic. They gave me estimates. I made my decision after they explained all the options. I felt important to them. My experience was awesome! I tell people at work and others that they need to call Jay's!"
100% rating 100 from Hillsville, VA on Verified Purchase
"Thanks for the excellent service on my heat pump. My technician, Noah, was fantastic. Thoroughly knowledgeable and highly skilled. First rate."
100% rating 100 from Hillsville, VA on Verified Purchase
"Quality service! The installation team is very professional! Knowledgeable! Polite! "
100% rating 100 from Bassett, VA on Verified Purchase
"Great!"
(504 Remaining)