VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Jay's Heating, Air & Plumbing
96.15990990991 100
4.8

1,532 reviews since February, 2015

Jay's Heating, Air & Plumbing
(336) 975-8262 ·
Mt Airy, NC 27030

Consumer Review Summary

1,532 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
3%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,492 out of 1,525 said yes

Q: Were we able to respond to your needs in a timely manner?

1,406 out of 1,461 said yes

Q: Did the technician understand and meet your needs?

842 out of 863 said yes

Q: Was the work area left neat and clean?

580 out of 595 said yes

Q: Was the work performed to your satisfaction?

1,454 out of 1,513 said yes

Q: Would you use our company again and recommend us to others?

1,418 out of 1,485 said yes

Q: Please rate your overall experience with our company:

1,216 out of 1,438 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Stuart, VA on Verified Purchase
"Outstanding service!!!!"
100% rating 100 from Max Meadows, VA on Verified Purchase
"Jermaine was extremely helpful throughout my entire issue. I was experiencing low water pressure throughout my whole house, and he took the time to do a full walkthrough, explaining everything in detail—even repeating things when I had trouble understanding. They came out the very next day after my call and were able to restore water pressure throughout my home. I really appreciate the patience, professionalism, and quick response."
100% rating 100 from Rural Retreat, VA on Verified Purchase
"Excellent service, friendly people from beginning to end!"
100% rating 100 from Mount Airy, NC on Verified Purchase
"My experience with Jay's, both with the climate system they installed in my home and the recent plumbing work, has been very professional and highly satisfactory."
100% rating 100 from Cana, VA on Verified Purchase
"Greg, the technician, was wonderful! He was very knowledgeable and took the time to explain everything to me. I highly recommend him, and will request him for my next service/maintenance visit! JAY’S, thanks again for a wonderful experience and great customer service!!! "
100% rating 100 from Pinnacle, NC on Verified Purchase
"Just Fantastic Company, your technicians are knowledgeable, professional, and a Joy to have at my house repairing issues!! Thank them! "
100% rating 100 from Fancy Gap, VA on Verified Purchase
"Everyone on your team was polite, helpful, worked diligently, and kept us up to date on the installation process. Outstanding work by everyone. Thank you."
100% rating 100 from Laurel Fork, VA on Verified Purchase
"It works great!"
100% rating 100 from Trinity, NC on Verified Purchase
"The technician was kind, friendly, and professional! "
100% rating 100 from High Point, NC on Verified Purchase
"Maddox was very pleasant to communicate with and was very knowledgeable. He took clear photos and videos so he could explain everything that needed repaired. Since the unit was fortunate to be repaired, he also took the time to share what I could expect during the next phase in the maintenance process. He was respectful of my time, my home, and my animals. Likewise, I was impressed with the professionalism of the techs who came out to my home on the quick return date of repairs, and I am very happy with the level of service. Thank you, Jay’s, for honoring veterans and first responders! I would highly recommend Jay's to a friend or family member."
(523 Remaining)