Customer Reviews for Jay's Heating, Air & Plumbing

4.8

1,161 reviews since February, 2015

(336) 975-8262 · jayisontheway.com/
Mt Airy, NC 27030

Consumer Review Summary

1,161 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,130 out of 1,155 said yes

Q: Were we able to respond to your needs in a timely manner?

1,058 out of 1,095 said yes

Q: Did the technician understand and meet your needs?

603 out of 620 said yes

Q: Was the work area left neat and clean?

460 out of 472 said yes

Q: Was the work performed to your satisfaction?

1,096 out of 1,147 said yes

Q: Would you use our company again and recommend us to others?

1,072 out of 1,129 said yes

Q: Please rate your overall experience with our company:

919 out of 1,087 gave 5 stars

	100% rating 100 by S.S. from Thomasville, NC on 05/09/25 Verified Purchase "Outstanding service from the entire team, beginning wth the comfort consultant, the scheduler, to the installers. Jay's fulfilled everything the consultant stated would be done. The installation was completed in a timely manner, the technicians were professional, personable, and respectful. Highly recommended. "
	100% rating 100 by D.L. from Independence, VA on 05/01/25 Verified Purchase "Jackson gave us complete options to choose from, explained each one, and which two would best fit our needs and price point. The installation crew was on time, had everything they needed, and finished on the same day. "
	100% rating 100 by T.C. from Winston Salem, NC on 04/29/25 Verified Purchase "Totally satisfied!"
	100% rating 100 by D.G. from Mount Airy, NC on 04/25/25 Verified Purchase "We were completely satisfied with our experience from start to finish. Great all-around staff from sales to installation. Very pleased with our new systems. We would recommend Jay's to anyone looking for repair or replacement of their system."
	100% rating 100 by L.P. from Mc Grady, NC on 04/22/25 Verified Purchase "Great technicians."
	100% rating 100 by H.M. from Catawba, NC on 04/09/25 Verified Purchase "Dustin and his guy were good at explaining and moving quickly. Everything was done well! "
	100% rating 100 by J.B. from Wytheville, VA on 03/27/25 Verified Purchase "Noah was very knowledgeable and friendly. He explained everything that he had to do. I would recommend this company to others. "
	100% rating 100 by B.H. from Cana, VA on 03/23/25 Verified Purchase "Noah was extremely courteous and professional. He was very knowledgeable about the products and services needed. It was a pleasure to meet Noah."
	100% rating 100 by M.W. from Laurel Fork, VA on 03/10/25 Verified Purchase "Noah was wonderful! Super, super nice and did a great job. Highly recommend him to everyone."
	96% rating 100 by T.G. from Mount Airy, NC on 03/10/25 Verified Purchase "Everyone has gone above and beyond to help me."

(410 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS