4.8
1,620 reviews since February, 2015
Consumer Review Summary
1,620 reviews since February, 2015
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
1,577 out of 1,610 said yes
Q: Were we able to respond to your needs in a timely manner?
1,490 out of 1,546 said yes
Q: Did the technician understand and meet your needs?
880 out of 903 said yes
Q: Was the work area left neat and clean?
625 out of 640 said yes
Q: Was the work performed to your satisfaction?
1,537 out of 1,597 said yes
Q: Courtesy and professionalism of our Phone Representatives:
3 out of 3 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,498 out of 1,568 said yes
Q: Timeliness in responding to your needs:
2 out of 3 gave 5 stars
Q: Please rate your overall experience with our company:
1,287 out of 1,523 gave 5 stars
Q: Condition of the work area after job completion:
3 out of 3 gave 5 stars
Q: How likely would you be to use our company again?
3 out of 3 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
3 out of 3 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
3 out of 3 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
3 out of 3 gave 5 stars
Q: Overall experience with the Service Technician:
3 out of 3 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS