Customer Reviews for Jay's Heating, Air & Plumbing

4.8

1,396 reviews since February, 2015

(336) 975-8262 · jayisontheway.com/
Mt Airy, NC 27030

Consumer Review Summary

1,396 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,359 out of 1,389 said yes

Q: Were we able to respond to your needs in a timely manner?

1,280 out of 1,327 said yes

Q: Did the technician understand and meet your needs?

754 out of 772 said yes

Q: Was the work area left neat and clean?

538 out of 553 said yes

Q: Was the work performed to your satisfaction?

1,326 out of 1,380 said yes

Q: Would you use our company again and recommend us to others?

1,289 out of 1,354 said yes

Q: Please rate your overall experience with our company:

1,108 out of 1,309 gave 5 stars

	100% rating 100 by C.H. from Mount Airy, NC on 11/25/25 Verified Purchase "I am so pleased with the employees and service at Jay's! The communication is top notch, you know exactly when they are coming to work and the employees keep you advised on what is going on each step of the way. I highly recommend Jay's!"
	100% rating 100 by L.S. from Pulaski, VA on 11/21/25 Verified Purchase "Good people to have on our property and to talk to."
	100% rating 100 by D.B. from Meadows Dan, VA on 11/20/25 Verified Purchase "Great Job!"
	100% rating 100 by T.N. from Fancy Gap, VA on 11/19/25 Verified Purchase "Thanks for introducing my wife and me to Levi. He did a great job for us, and we'll be sure to request him as our go-to technician. "
	100% rating 100 by R.Y. from Ennice, NC on 11/12/25 Verified Purchase "Thank you for the excellent service. I appreciate the speed at which you responded to my needs and the quick resolution."
	100% rating 100 by T.R. from Wytheville, VA on 11/11/25 Verified Purchase "We were very pleased with our maintenance call. Your company responded right away and showed up in a timely manner. Your technician did a complete check of our system and provided a solution to improve our heating system. We will be calling your company for any needs in the near future. Thank you for the wonderful service!"
	100% rating 100 by J.A. from Independence, VA on 11/08/25 Verified Purchase "I couldn't ask for a more professional group of people to work with. All from service tech, salespeople, managers, office people, etc. I feel very comfortable in choosing this company!"
	100% rating 100 by D.T. from Woodlawn, VA on 11/07/25 Verified Purchase "Your guys did a good job. Thanks!"
	100% rating 100 by G.B. from Hillsville, VA on 10/26/25 Verified Purchase "Met our needs. Levi was very courteous and knowledgeable."
	100% rating 100 by C.B. from Woodlawn, VA on 10/24/25 Verified Purchase "I strongly recommend the services of Jay’s Heating•Air•Plumbing well-trained technicians!"

(479 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS