Customer Reviews for Jay's Heating, Air & Plumbing

4.8

1,168 reviews since February, 2015

(336) 975-8262 · jayisontheway.com/
Mt Airy, NC 27030

Consumer Review Summary

1,168 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,137 out of 1,162 said yes

Q: Were we able to respond to your needs in a timely manner?

1,065 out of 1,102 said yes

Q: Did the technician understand and meet your needs?

607 out of 624 said yes

Q: Was the work area left neat and clean?

463 out of 475 said yes

Q: Was the work performed to your satisfaction?

1,103 out of 1,154 said yes

Q: Would you use our company again and recommend us to others?

1,079 out of 1,136 said yes

Q: Please rate your overall experience with our company:

926 out of 1,094 gave 5 stars

	100% rating 100 by J.M. from Mount Airy, NC on 06/06/25 Verified Purchase "The technician who came to our home was extremely respectful, kind, and thorough in explaining what he was doing and the issues he identified."
	100% rating 100 by C.S. from Sarasota, FL on 05/20/25 Verified Purchase "Jay's is a great company. Your communication far exceeds any other company I have ever dealt with. Keep up communication like that, and you will have a customer for life. "
	100% rating 100 by V.C. from Galax, VA on 05/16/25 Verified Purchase "The Tech went above and beyond to help with my problem!"
	100% rating 100 by S.S. from Thomasville, NC on 05/09/25 Verified Purchase "Outstanding service from the entire team, beginning wth the comfort consultant, the scheduler, to the installers. Jay's fulfilled everything the consultant stated would be done. The installation was completed in a timely manner, the technicians were professional, personable, and respectful. Highly recommended. "
	100% rating 100 by D.L. from Independence, VA on 05/01/25 Verified Purchase "Jackson gave us complete options to choose from, explained each one, and which two would best fit our needs and price point. The installation crew was on time, had everything they needed, and finished on the same day. "
	100% rating 100 by T.C. from Winston Salem, NC on 04/29/25 Verified Purchase "Totally satisfied!"
	100% rating 100 by D.G. from Mount Airy, NC on 04/25/25 Verified Purchase "We were completely satisfied with our experience from start to finish. Great all-around staff from sales to installation. Very pleased with our new systems. We would recommend Jay's to anyone looking for repair or replacement of their system."
	100% rating 100 by L.P. from Mc Grady, NC on 04/22/25 Verified Purchase "Great technicians."
	100% rating 100 by H.M. from Catawba, NC on 04/09/25 Verified Purchase "Dustin and his guy were good at explaining and moving quickly. Everything was done well! "
	100% rating 100 by J.B. from Wytheville, VA on 03/27/25 Verified Purchase "Noah was very knowledgeable and friendly. He explained everything that he had to do. I would recommend this company to others. "

(413 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS