VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Jay's Heating, Air & Plumbing
96.171246648794 100
4.8

1,544 reviews since February, 2015

Jay's Heating, Air & Plumbing
(336) 786-2073 ·
Mt Airy, NC 27030

Consumer Review Summary

1,544 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
3%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,504 out of 1,537 said yes

Q: Were we able to respond to your needs in a timely manner?

1,418 out of 1,473 said yes

Q: Did the technician understand and meet your needs?

848 out of 870 said yes

Q: Was the work area left neat and clean?

585 out of 600 said yes

Q: Was the work performed to your satisfaction?

1,466 out of 1,525 said yes

Q: Would you use our company again and recommend us to others?

1,430 out of 1,497 said yes

Q: Please rate your overall experience with our company:

1,225 out of 1,450 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Mount Airy, NC on Verified Purchase
"The consultation and installation of my HVAC system was smooth, quick, and professional. I use Jay's because of the responsiveness and quality of service."
100% rating 100 from Mount Airy, NC on Verified Purchase
"Thank you! "
100% rating 100 from Jonesville, NC on Verified Purchase
"My HVAC unit was serviced for the summer. While servicing my unit, Noah had some concerns about the unit misfiring, and there was mold inside the unit. I explained that I could not make the required investment to fix the issues at this time. Noah followed up with his supervisor for assistance. I received a call letting me know that the repairs to my unit could save me the cost of a new unit in the future. He assisted me in getting the financing that I needed to repair the unit. A small amount per month to repair and save my HVAC unit. Thank you so much for all of your concern and your assistance. I will definitely use them again in the future."
96% rating 100 from Galax, VA on Verified Purchase
"Very professional, prompt, and super technicians. AC is working great! "
100% rating 100 from Stuart, VA on Verified Purchase
"Outstanding service!!!!"
100% rating 100 from Max Meadows, VA on Verified Purchase
"Jermaine was extremely helpful throughout my entire issue. I was experiencing low water pressure throughout my whole house, and he took the time to do a full walkthrough, explaining everything in detail—even repeating things when I had trouble understanding. They came out the very next day after my call and were able to restore water pressure throughout my home. I really appreciate the patience, professionalism, and quick response."
100% rating 100 from Rural Retreat, VA on Verified Purchase
"Excellent service, friendly people from beginning to end!"
100% rating 100 from Mount Airy, NC on Verified Purchase
"My experience with Jay's, both with the climate system they installed in my home and the recent plumbing work, has been very professional and highly satisfactory."
100% rating 100 from Cana, VA on Verified Purchase
"Greg, the technician, was wonderful! He was very knowledgeable and took the time to explain everything to me. I highly recommend him, and will request him for my next service/maintenance visit! JAY’S, thanks again for a wonderful experience and great customer service!!! "
100% rating 100 from Pinnacle, NC on Verified Purchase
"Just Fantastic Company, your technicians are knowledgeable, professional, and a Joy to have at my house repairing issues!! Thank them! "
(527 Remaining)