Customer Reviews for Jay's Heating, Air & Plumbing

4.8

1,349 reviews since February, 2015

(336) 975-8262 · jayisontheway.com/
Mt Airy, NC 27030

Consumer Review Summary

1,349 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,312 out of 1,342 said yes

Q: Were we able to respond to your needs in a timely manner?

1,236 out of 1,280 said yes

Q: Did the technician understand and meet your needs?

728 out of 745 said yes

Q: Was the work area left neat and clean?

519 out of 533 said yes

Q: Was the work performed to your satisfaction?

1,282 out of 1,333 said yes

Q: Would you use our company again and recommend us to others?

1,248 out of 1,309 said yes

Q: Please rate your overall experience with our company:

1,073 out of 1,266 gave 5 stars

	100% rating 100 by W.B. from Ennice, NC on 10/13/25 Verified Purchase "I really was impressed by technician Christian and his supervisor, Bruce. They were exceptional. Highly skilled and professional."
	100% rating 100 by W.J. from Mount Airy, NC on 10/13/25 Verified Purchase "Great experience overall with the company and installation!"
	100% rating 100 by C.H. from Mount Airy, NC on 10/10/25 Verified Purchase "Everyone was knowledgeable, friendly, and helpful! "
	100% rating 100 by D.B. from Ennice, NC on 10/10/25 Verified Purchase "Great experience from beginning to end. The office staff was very helpful and made scheduling a repair easy. Our technician, Noah, was very knowledgeable and friendly. He explained everything concerning the repair and made sure we understood everything. He didn't mind us asking questions to make sure we understood. "
	100% rating 100 by B.M. from Richmond, VA on 10/05/25 Verified Purchase "Looking forward to our new relationship with Jay's!"
	100% rating 100 by W.D. from Kernersville, NC on 09/22/25 Verified Purchase "Service was excellent, customer service kept me up to date on changes, and technicians were professional and pleasant to deal with, not pushy, good experience! "
	100% rating 100 by J.S. from Woodlawn, VA on 09/21/25 Verified Purchase "Totally satisfied with the knowledge, work ethic, and service."
	100% rating 100 by K.C. from Sparta, NC on 09/19/25 Verified Purchase "Quickly responded with fast help to the situation!! Great customer service!!! Highly recommended!!!"
	100% rating 100 by J.P. from Woodlawn, VA on 09/16/25 Verified Purchase "Good experience overall, install team did an excellent job! "
	100% rating 100 by S.S. from Greensboro, NC on 09/16/25 Verified Purchase "Everyone was courteous and very polite throughout the process."

(465 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS