Customer Reviews for Jay's Heating, Air & Plumbing

4.8

1,146 reviews since February, 2015

(336) 975-8262 · jayisontheway.com/
Mt Airy, NC 27030

Consumer Review Summary

1,146 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,117 out of 1,140 said yes

Q: Were we able to respond to your needs in a timely manner?

1,044 out of 1,080 said yes

Q: Did the technician understand and meet your needs?

593 out of 609 said yes

Q: Was the work area left neat and clean?

456 out of 468 said yes

Q: Was the work performed to your satisfaction?

1,084 out of 1,132 said yes

Q: Would you use our company again and recommend us to others?

1,059 out of 1,114 said yes

Q: Please rate your overall experience with our company:

908 out of 1,073 gave 5 stars

	100% rating 100 by L.P. from Mc Grady, NC on 04/22/25 Verified Purchase "Great technicians."
	100% rating 100 by H.M. from Catawba, NC on 04/09/25 Verified Purchase "Dustin and his guy were good at explaining and moving quickly. Everything was done well! "
	100% rating 100 by J.B. from Wytheville, VA on 03/27/25 Verified Purchase "Noah was very knowledgeable and friendly. He explained everything that he had to do. I would recommend this company to others. "
	100% rating 100 by B.H. from Cana, VA on 03/23/25 Verified Purchase "Noah was extremely courteous and professional. He was very knowledgeable about the products and services needed. It was a pleasure to meet Noah."
	100% rating 100 by M.W. from Laurel Fork, VA on 03/10/25 Verified Purchase "Noah was wonderful! Super, super nice and did a great job. Highly recommend him to everyone."
	96% rating 100 by T.G. from Mount Airy, NC on 03/10/25 Verified Purchase "Everyone has gone above and beyond to help me."
	100% rating 100 by A.H. from Wytheville, VA on 03/10/25 Verified Purchase "Everyone was very polite and quick to help. Thank you! "
	96% rating 100 by B.R. from Pilot Mtn, NC on 03/06/25 Verified Purchase "The team did a great job. Very well organized."
	100% rating 100 by K.M. from Elkin, NC on 02/28/25 Verified Purchase "Had a great response from the company. The workers were so polite."
	100% rating 100 by E.B. from Winston Salem, NC on 02/21/25 Verified Purchase "Jackson was great for the consultation. James, Josh, and Jake were professional and courteous during the installation. Amanda was always quick to respond to any questions."

(406 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS