4.8
1,636 reviews since February, 2015
Consumer Review Summary
1,636 reviews since February, 2015
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
1,585 out of 1,618 said yes
Q: Were we able to respond to your needs in a timely manner?
1,498 out of 1,554 said yes
Q: Did the technician understand and meet your needs?
880 out of 903 said yes
Q: Was the work area left neat and clean?
633 out of 648 said yes
Q: Was the work performed to your satisfaction?
1,544 out of 1,604 said yes
Q: Courtesy and professionalism of our Phone Representatives:
7 out of 10 gave 5 stars
Q: Would you use our company again and recommend us to others?
1,506 out of 1,576 said yes
Q: Timeliness in responding to your needs:
7 out of 11 gave 5 stars
Q: Please rate your overall experience with our company:
1,300 out of 1,539 gave 5 stars
Q: Condition of the work area after job completion:
10 out of 11 gave 5 stars
Q: How likely would you be to use our company again?
8 out of 11 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
8 out of 11 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
8 out of 11 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
8 out of 11 gave 5 stars
Q: Overall experience with the Service Technician:
8 out of 11 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS