Customer Reviews for Jay's Heating, Air & Plumbing

4.8

1,303 reviews since February, 2015

(336) 975-8262 · jayisontheway.com/
Mt Airy, NC 27030

Consumer Review Summary

1,303 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,267 out of 1,296 said yes

Q: Were we able to respond to your needs in a timely manner?

1,191 out of 1,234 said yes

Q: Did the technician understand and meet your needs?

700 out of 717 said yes

Q: Was the work area left neat and clean?

503 out of 516 said yes

Q: Was the work performed to your satisfaction?

1,236 out of 1,287 said yes

Q: Would you use our company again and recommend us to others?

1,203 out of 1,264 said yes

Q: Please rate your overall experience with our company:

1,032 out of 1,221 gave 5 stars

	100% rating 100 by C.D. from Austinville, VA on 08/30/25 Verified Purchase "Everyone was courteous and helpful!"
	100% rating 100 by E.R. from Sparta, NC on 08/29/25 Verified Purchase "Excellent Presentation! Friendly and Patient Salesman, Kolby. Very good communication through text messages, phone calls, email, and returned calls. Quick installation within 1 week. Accurate information and Company references offered. Step by step expectations met, follow-up surveys. "
	100% rating 100 by S.S. from Hillsville, VA on 08/26/25 Verified Purchase "Outstanding support and excellent customer interactions during our first appointment."
	100% rating 100 by H.M. from Rural Retreat, VA on 08/26/25 Verified Purchase "Noah was excellent!! His knowledge was outstanding!! 5 stars for him!!! Thank you!"
	100% rating 100 by A.P. from Elkin, NC on 08/26/25 Verified Purchase "The system was up and running, and the house was cool before the crew left. They made sure we knew how to use our thermostat and answered all our questions. They did not rush the job and were very thorough, checking the function as they went along."
	100% rating 100 by K.C. from Independence, VA on 08/20/25 Verified Purchase "Prompt, professional, and pleasant employees."
	100% rating 100 by M.H. from Winston Salem, NC on 08/18/25 Verified Purchase "The technician was polite and professional. Very informative about the repair."
	100% rating 100 by D.S. from Hillsville, VA on 08/17/25 Verified Purchase "The person who did the work at my house completely explained everything. He listened to me and was very respectful. I was completely satisfied with everything he and his helper did for me. I will definitely call you whenever I need anything else done. Thank you!!!!!"
	100% rating 100 by H.Y. from Fries, VA on 08/15/25 Verified Purchase "The 2 Gentlemen who did the installation of our new System were excellent!"
	100% rating 100 by J.D. from Independence, VA on 08/15/25 Verified Purchase "Very pleased with the explanations and pictures of everything that needed replacing. Noah was so polite and efficient."

(451 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS