VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Jay's Heating, Air & Plumbing
96.222717954902 100
4.8

1,431 reviews since February, 2015

Jay's Heating, Air & Plumbing
(336) 975-8262 ·
Mt Airy, NC 27030

Consumer Review Summary

1,431 reviews since February, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jay's Heating, Air & Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
3%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,394 out of 1,424 said yes

Q: Were we able to respond to your needs in a timely manner?

1,314 out of 1,362 said yes

Q: Did the technician understand and meet your needs?

780 out of 798 said yes

Q: Was the work area left neat and clean?

547 out of 562 said yes

Q: Was the work performed to your satisfaction?

1,361 out of 1,415 said yes

Q: Would you use our company again and recommend us to others?

1,323 out of 1,388 said yes

Q: Please rate your overall experience with our company:

1,139 out of 1,344 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Wytheville, VA on Verified Purchase
"Caleb was very professional and courteous the whole time they were putting in the new units. He made sure that I was alright with everything he was doing. "
100% rating 100 from Greensboro, NC on Verified Purchase
"Jay's had excellent reviews and ratings. They responded quickly to our inquiry, while others did not even respond. Jackson was friendly and thorough and really knew his products. He walked us through everything and answered all our questions and concerns. The job was done by a most experienced and professional team. We would recommend Jay's to anyone. "
100% rating 100 from Dobson, NC on Verified Purchase
"Service is always quick and successful!"
100% rating 100 from Independence, VA on Verified Purchase
"I was so surprised that someone actually answered the phone. She was very helpful and kept me posted the whole time. You don’t expect that around here. Very thankful. "
100% rating 100 from Independence, VA on Verified Purchase
"Jay's has a great team. All of them knew their jobs and were very professional and pleasant to deal with. I will definitely call upon them again when I need them, and I will certainly recommend them to others. "
100% rating 100 from Mount Airy, NC on Verified Purchase
"Noah was polite and concerned with what my objectives were. He was thorough in his inspection and explained everything that needed addressing, and gave me the costs up front as well as at least three options for each item. He was clear and showed me photos of the condition of the internal areas of my system that needed attention. But most importantly, I was comfortable making my decisions. I felt that my questions were respected and the information I was given was objective and honest, and was not "dumbed down" but explained in a way that was logical and understandable. I was allowed and encouraged to make my own decisions. There was NO high pressure. Noah respected my decisions, and I felt that my input truly mattered. "
100% rating 100 from Siloam, NC on Verified Purchase
"Noah was awesome!"
100% rating 100 from Dugspur, VA on Verified Purchase
"Very satisfied with the level of attention the technicians gave to the problem. Very good problem-solving and quality, timely repair. And good guys to boot!"
100% rating 100 from Mount Airy, NC on Verified Purchase
"You will have all the repair work that I may need help with from now on."
100% rating 100 from Winston Salem, NC on Verified Purchase
"A great company can tell they stand behind their work!"
(490 Remaining)