Customer Reviews for Althoff Industries

Althoff Industries

4.9

3,369 reviews since March, 2015

815-455-7000 · althoffhome.com
Crystal Lake, IL 60014

Consumer Review Summary

3,369 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

994 out of 1,053 gave 5 stars

Q: Options and repairs were clearly presented

2,402 out of 2,441 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

75 out of 79 gave 5 stars

Q: How likely would you be to use our company again?

2,992 out of 3,223 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,076 out of 3,233 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,030 out of 3,223 gave 5 stars

Q: Please rate your overall experience with our company:

2,960 out of 3,260 gave 5 stars

Q: Courtesy of the Salesperson

76 out of 79 gave 5 stars

Q: Knowledge of the Salesperson

74 out of 79 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

68 out of 80 gave 5 stars

Q: Follow up from the Salesperson

63 out of 76 gave 5 stars

Q: Timeliness of the Installation Crew

78 out of 80 gave 5 stars

Q: Courtesy of the Installation Crew

78 out of 79 gave 5 stars

Q: Knowledge of the Installation Crew

78 out of 79 gave 5 stars

Q: Cleanliness of the Installation Crew

77 out of 79 gave 5 stars

Q: Installation executed as promised

75 out of 79 gave 5 stars

	100% rating 100 by S.J. from Marengo, IL on 07/16/19 Verified Purchase "I can always depend on Althoff for the best in service and reliability. I have been a customer for over thirty years and have never been disappointed. Thank you."
	100% rating 100 by C.R. from Crystal Lake, IL on 07/12/19 Verified Purchase "The technician was right on time and explained all he was doing. Good job!!"
	100% rating 100 by B.D. from Buffalo Grove, IL on 07/12/19 Verified Purchase "Very good work. We're happy with the job well done. "
	100% rating 100 by J.S. from Round Lake Park, IL on 07/12/19 Verified Purchase "We have been using Althoff Industries for years now and have never disappointed. New furnace, air conditioner and water heater all through them. I would highly commend them for any new product or required service."
	100% rating 100 by L.W. from Algonquin, IL on 07/11/19 Verified Purchase "Trust is a huge plus with any service provider and I trust Althoff Industries. Brian is a wonderful young man and always provides excellent service... professional, knowledgeable, and courteous. "
	100% rating 100 by G.L. from Lakewood, IL on 07/11/19 Verified Purchase "I am always satisfied with your company and rave about it always. Your whole family has always been the best."
	100% rating 100 by D.S. from Wheeling, IL on 07/11/19 Verified Purchase "All the best to all of you. Thank you very much."
	96% rating 100 by J.M. from Crystal Lake, IL on 07/10/19 Verified Purchase "I have always found your technicians to be on time, courteous, and professional in their work."
	100% rating 100 by J.B. from Algonquin, IL on 07/09/19 Verified Purchase "I have never had less than a great experience with your Technicians. Thanks for the ongoing superior service."
	100% rating 100 by D.S. from Woodstock, IL on 07/08/19 Verified Purchase "Worked around my timeline that day. Friendly and fast."

(1,415 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS