97.792068284752 100
4.9

3,369 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

3,369 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

994 out of 1,053 gave 5 stars

Q: Options and repairs were clearly presented

2,402 out of 2,441 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

75 out of 79 gave 5 stars

Q: How likely would you be to use our company again?

2,992 out of 3,223 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,076 out of 3,233 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,030 out of 3,223 gave 5 stars

Q: Please rate your overall experience with our company:

2,960 out of 3,260 gave 5 stars

Q: Courtesy of the Salesperson

76 out of 79 gave 5 stars

Q: Knowledge of the Salesperson

74 out of 79 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

68 out of 80 gave 5 stars

Q: Follow up from the Salesperson

63 out of 76 gave 5 stars

Q: Timeliness of the Installation Crew

78 out of 80 gave 5 stars

Q: Courtesy of the Installation Crew

78 out of 79 gave 5 stars

Q: Knowledge of the Installation Crew

78 out of 79 gave 5 stars

Q: Cleanliness of the Installation Crew

77 out of 79 gave 5 stars

Q: Installation executed as promised

75 out of 79 gave 5 stars