97.8222098922 100
4.9

4,973 reviews since March, 2015

Althoff Industries
(815) 455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

4,973 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,450 out of 1,532 gave 5 stars

Q: Options and repairs were clearly presented

2,985 out of 3,037 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

156 out of 168 gave 5 stars

Q: How likely would you be to use our company again?

4,401 out of 4,714 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,520 out of 4,733 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,455 out of 4,716 gave 5 stars

Q: Please rate your overall experience with our company:

4,400 out of 4,820 gave 5 stars

Q: Courtesy of the Salesperson

162 out of 169 gave 5 stars

Q: Knowledge of the Salesperson

160 out of 170 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

148 out of 170 gave 5 stars

Q: Follow up from the Salesperson

137 out of 164 gave 5 stars

Q: Timeliness of the Installation Crew

164 out of 170 gave 5 stars

Q: Courtesy of the Installation Crew

164 out of 169 gave 5 stars

Q: Knowledge of the Installation Crew

162 out of 168 gave 5 stars

Q: Cleanliness of the Installation Crew

162 out of 166 gave 5 stars

Q: Installation executed as promised

156 out of 166 gave 5 stars