97.82900927544 100
4.9

4,376 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

4,376 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,290 out of 1,365 gave 5 stars

Q: Options and repairs were clearly presented

2,780 out of 2,828 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

131 out of 140 gave 5 stars

Q: How likely would you be to use our company again?

3,874 out of 4,156 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,987 out of 4,171 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,924 out of 4,157 gave 5 stars

Q: Please rate your overall experience with our company:

3,868 out of 4,241 gave 5 stars

Q: Courtesy of the Salesperson

137 out of 141 gave 5 stars

Q: Knowledge of the Salesperson

134 out of 141 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

125 out of 142 gave 5 stars

Q: Follow up from the Salesperson

116 out of 138 gave 5 stars

Q: Timeliness of the Installation Crew

138 out of 141 gave 5 stars

Q: Courtesy of the Installation Crew

138 out of 140 gave 5 stars

Q: Knowledge of the Installation Crew

137 out of 140 gave 5 stars

Q: Cleanliness of the Installation Crew

135 out of 138 gave 5 stars

Q: Installation executed as promised

131 out of 138 gave 5 stars