VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Althoff Industries
97.763975155279 100
4.9

3,787 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

3,787 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,110 out of 1,176 gave 5 stars

Q: Options and repairs were clearly presented

2,554 out of 2,598 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

98 out of 103 gave 5 stars

Q: How likely would you be to use our company again?

3,356 out of 3,609 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,450 out of 3,623 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,397 out of 3,612 gave 5 stars

Q: Please rate your overall experience with our company:

3,329 out of 3,665 gave 5 stars

Q: Courtesy of the Salesperson

100 out of 104 gave 5 stars

Q: Knowledge of the Salesperson

99 out of 104 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

90 out of 105 gave 5 stars

Q: Follow up from the Salesperson

85 out of 101 gave 5 stars

Q: Timeliness of the Installation Crew

103 out of 105 gave 5 stars

Q: Courtesy of the Installation Crew

103 out of 104 gave 5 stars

Q: Knowledge of the Installation Crew

102 out of 104 gave 5 stars

Q: Cleanliness of the Installation Crew

102 out of 104 gave 5 stars

Q: Installation executed as promised

98 out of 103 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Glenview, IL on Verified Purchase
"It’s always a pleasure to have Mark in my home. He’s professional and friendly. He works hard and is a problem solver. "
100% rating 100 from Wonder Lake, IL on Verified Purchase
"The gentleman was very friendly and knowledgeable."
100% rating 100 from Algonquin, IL on Verified Purchase
"Brian is the best!"
100% rating 100 from Mc Henry, IL on Verified Purchase
"I always seem to say the same things. Althoff is wonderful, and I have never had a bad experience with you over many years of being a customer. What a great guy Jim is! He was extremely, helpful and kind. Kudos to him and Althoff."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Jim is always our go-to tech. He is excellent and better not retire. Thanks!"
100% rating 100 from Mc Henry, IL on Verified Purchase
"The technician was very courteous and informative."
100% rating 100 from Algonquin, IL on Verified Purchase
"Mark is very professional and thorough as well as being delightful to work with. "
100% rating 100 from Mc Henry, IL on Verified Purchase
"We always experience fast, professional, and courteous service when dealing with Althoff Industries. Keep up the great service. We will be utilizing your maintenance services when we move to our new home next Spring."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"I have been using Althoff for about 30 years now and have always been happy with the quality of service. "
100% rating 100 from Algonquin, IL on Verified Purchase
"Jim is the best service technician we have ever had. We feel very fortunate to have him to rely on. He is a perfectionist who always goes beyond the call of duty. "
(3,226 Remaining)