VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Althoff Industries
97.74071998007 100
4.9

3,128 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

3,128 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

938 out of 994 gave 5 stars

Q: Options and repairs were clearly presented

2,330 out of 2,369 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

64 out of 67 gave 5 stars

Q: How likely would you be to use our company again?

2,776 out of 2,996 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,860 out of 3,007 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,813 out of 2,995 gave 5 stars

Q: Please rate your overall experience with our company:

2,740 out of 3,026 gave 5 stars

Q: Courtesy of the Salesperson

64 out of 67 gave 5 stars

Q: Knowledge of the Salesperson

62 out of 67 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

56 out of 68 gave 5 stars

Q: Follow up from the Salesperson

53 out of 64 gave 5 stars

Q: Timeliness of the Installation Crew

66 out of 68 gave 5 stars

Q: Courtesy of the Installation Crew

66 out of 67 gave 5 stars

Q: Knowledge of the Installation Crew

66 out of 67 gave 5 stars

Q: Cleanliness of the Installation Crew

66 out of 67 gave 5 stars

Q: Installation executed as promised

63 out of 67 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Wonder Lake, IL on Verified Purchase
"The best! Great service -professional treatment! "
100% rating 100 from Northbrook, IL on Verified Purchase
"Both Tom and Carl need to be complimented on their knowledge and professionalism. Tom worked tirelessly to get both a toilet and a kitchen faucet to meet our particular needs and preferences. On Carl's first visit, he unclogged drains that had been problematic for nine years. On his second visit (today) he seamlessly installed our new toilet and then spent considerable time installing our new faucet, making sure everything fits properly and worked perfectly. We have been Althoff customers for three years, and we will remain customers forever. Keep up the good work!"
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Great job. The technician was on time, professional, and courteous."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Plumber, Brian, was very personable, knowledgeable and a good reflection on your company. "
100% rating 100 from Chicago, IL on Verified Purchase
"Tech arrived on time, proceeded efficiently and explained every aspect of the job as needed."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Great customer service; Mark is always helpful."
94% rating 100 from Crystal Lake, IL on Verified Purchase
"Everything went very well. The technician's check of the AC portion of our new system was thorough. We feel we are ready for summer weather when it arrives."
100% rating 100 from Village Of Lakewood, IL on Verified Purchase
"Always professional and competent."
94% rating 100 from Crystal Lake, IL on Verified Purchase
"Scott is excellent to work with. He is thorough and explains clearly what needed to be done and what should be expected to be done in the future."
100% rating 100 from Sleepy Hollow, IL on Verified Purchase
"You have an amazing professional in Jim. He has proved to be a problem solver many times with our heating and cooling systems. Jim cements our loyalty to Althoff Industries. Thank you for your excellent service at our home!"
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