VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Althoff Industries
97.750606017396 100
4.9

2,714 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,714 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

808 out of 858 gave 5 stars

Q: Options and repairs were clearly presented

2,153 out of 2,189 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

47 out of 50 gave 5 stars

Q: How likely would you be to use our company again?

2,427 out of 2,613 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,493 out of 2,620 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,454 out of 2,611 gave 5 stars

Q: Please rate your overall experience with our company:

2,385 out of 2,636 gave 5 stars

Q: Courtesy of the Salesperson

47 out of 50 gave 5 stars

Q: Knowledge of the Salesperson

46 out of 50 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

41 out of 51 gave 5 stars

Q: Follow up from the Salesperson

40 out of 47 gave 5 stars

Q: Timeliness of the Installation Crew

49 out of 51 gave 5 stars

Q: Courtesy of the Installation Crew

49 out of 50 gave 5 stars

Q: Knowledge of the Installation Crew

49 out of 50 gave 5 stars

Q: Cleanliness of the Installation Crew

49 out of 50 gave 5 stars

Q: Installation executed as promised

46 out of 50 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Mc Henry, IL on Verified Purchase
"Same old, same old - I always say that I am always pleased with your service. Michael was the tech that came out. He is a very polite young man and did a good job. Thank you for your service."
100% rating 100 from Algonquin, IL on Verified Purchase
"We have always received excellent service from your organization. We see Mark usually and he is outstanding. He not only does a great job, but he also informs us of what he has done and why. In our discussions, he also brings up other services that Althoff offers, which is helpful for us. He is always on time, courteous, friendly and a pleasure to work with."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Good service on a Sunday! "
100% rating 100 from Crystal Lake, IL on Verified Purchase
"We love Althoff's. Reliable and friendly. "
100% rating 100 from Streamwood, IL on Verified Purchase
"Job well done. Thanks for your service. "
100% rating 100 from Island Lake, IL on Verified Purchase
"Mark did an excellent job! "
100% rating 100 from Mc Henry, IL on Verified Purchase
"Have never had an unsatisfactory experience with Althoff."
100% rating 100 from Algonquin, IL on Verified Purchase
"We always have great experiences with Althoff representatives. This time the plumber finished his other client early and we got a call asking if it was alright for him to come early. It was and he came in the morning instead of the afternoon as first scheduled. "
100% rating 100 from Chicago, IL on Verified Purchase
"Althoff services our condo building and, as secretary of the Association, we are highly satisfied with their service. That's why I use Althoff for my own unit."
100% rating 100 from Wauconda, IL on Verified Purchase
"Service Tech. Richter and Salesman Miller. Miller is an excellent Salesman. It is a pleasure to work with him. Richter is one the BEST Service Tech. I have ever met."
(1,159 Remaining)