97.801274110777 100
4.9

2,162 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,162 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

672 out of 714 gave 5 stars

Q: Options and repairs were clearly presented

1,970 out of 1,998 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

17 out of 17 gave 5 stars

Q: How likely would you be to use our company again?

1,951 out of 2,101 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,007 out of 2,112 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,969 out of 2,101 gave 5 stars

Q: Please rate your overall experience with our company:

1,894 out of 2,099 gave 5 stars

Q: Courtesy of the Salesperson

18 out of 18 gave 5 stars

Q: Knowledge of the Salesperson

17 out of 17 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

14 out of 18 gave 5 stars

Q: Follow up from the Salesperson

15 out of 17 gave 5 stars

Q: Timeliness of the Installation Crew

17 out of 18 gave 5 stars

Q: Courtesy of the Installation Crew

18 out of 18 gave 5 stars

Q: Knowledge of the Installation Crew

18 out of 18 gave 5 stars

Q: Cleanliness of the Installation Crew

18 out of 18 gave 5 stars

Q: Installation executed as promised

15 out of 18 gave 5 stars