VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Althoff Industries
97.819554382879 100
4.9

4,005 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

4,005 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,179 out of 1,246 gave 5 stars

Q: Options and repairs were clearly presented

2,637 out of 2,681 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

117 out of 123 gave 5 stars

Q: How likely would you be to use our company again?

3,543 out of 3,806 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,644 out of 3,820 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,585 out of 3,808 gave 5 stars

Q: Please rate your overall experience with our company:

3,529 out of 3,876 gave 5 stars

Q: Courtesy of the Salesperson

120 out of 124 gave 5 stars

Q: Knowledge of the Salesperson

117 out of 124 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

109 out of 125 gave 5 stars

Q: Follow up from the Salesperson

103 out of 121 gave 5 stars

Q: Timeliness of the Installation Crew

122 out of 124 gave 5 stars

Q: Courtesy of the Installation Crew

122 out of 123 gave 5 stars

Q: Knowledge of the Installation Crew

121 out of 123 gave 5 stars

Q: Cleanliness of the Installation Crew

119 out of 121 gave 5 stars

Q: Installation executed as promised

116 out of 121 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Mc Henry, IL on Verified Purchase
"I would give you guys six stars if I could. Thanks!"
100% rating 100 from Cary, IL on Verified Purchase
"Consistently reliable performance over many years."
100% rating 100 from Lake Zurich, IL on Verified Purchase
"Chris was very professional, he represents your company well!!! "
100% rating 100 from Chicago, IL on Verified Purchase
"Always great service!"
100% rating 100 from Woodstock, IL on Verified Purchase
"Jim is the best! He is very professional and always very informative!!"
100% rating 100 from Algonquin, IL on Verified Purchase
"Todd did a great job of installing the toilet. All your plumbers are professional, knowledgeable and friendly. There was a hiccup and Blake was great at helping to find a solution to the issue. Your customer service is at a much higher level than most companies these days which is refreshing. Thank you for making the experience a pleasant one instead of a frustrating one. "
88% rating 100 from Woodstock, IL on Verified Purchase
"Scott was excellent. He was very knowledgeable and was able to address all my questions."
100% rating 100 from Oakwood Hills, IL on Verified Purchase
"Ryan and Brian were very friendly as well as professional!! Your availability was comforting and you stayed within estimate cost range!"
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Mike was wonderful. We ended up having a sump pump issue not a water heater problem. He checked our water heater thoroughly and assured us it was in good working order. We greatly appreciate his integrity and representation of your company."
100% rating 100 from Ringwood, IL on Verified Purchase
"Excellent company. Excellent service. The Best!"
(3,428 Remaining)