97.763975155279 100
4.9

3,787 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

3,787 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,110 out of 1,176 gave 5 stars

Q: Options and repairs were clearly presented

2,554 out of 2,598 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

98 out of 103 gave 5 stars

Q: How likely would you be to use our company again?

3,356 out of 3,609 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,450 out of 3,623 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,397 out of 3,612 gave 5 stars

Q: Please rate your overall experience with our company:

3,329 out of 3,665 gave 5 stars

Q: Courtesy of the Salesperson

100 out of 104 gave 5 stars

Q: Knowledge of the Salesperson

99 out of 104 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

90 out of 105 gave 5 stars

Q: Follow up from the Salesperson

85 out of 101 gave 5 stars

Q: Timeliness of the Installation Crew

103 out of 105 gave 5 stars

Q: Courtesy of the Installation Crew

103 out of 104 gave 5 stars

Q: Knowledge of the Installation Crew

102 out of 104 gave 5 stars

Q: Cleanliness of the Installation Crew

102 out of 104 gave 5 stars

Q: Installation executed as promised

98 out of 103 gave 5 stars