VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Althoff Industries
97.798286506237 100
4.9

4,689 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

4,689 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,365 out of 1,445 gave 5 stars

Q: Options and repairs were clearly presented

2,880 out of 2,931 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

142 out of 152 gave 5 stars

Q: How likely would you be to use our company again?

4,150 out of 4,451 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,265 out of 4,469 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,198 out of 4,452 gave 5 stars

Q: Please rate your overall experience with our company:

4,142 out of 4,544 gave 5 stars

Q: Courtesy of the Salesperson

148 out of 153 gave 5 stars

Q: Knowledge of the Salesperson

144 out of 153 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

134 out of 154 gave 5 stars

Q: Follow up from the Salesperson

125 out of 150 gave 5 stars

Q: Timeliness of the Installation Crew

149 out of 153 gave 5 stars

Q: Courtesy of the Installation Crew

149 out of 152 gave 5 stars

Q: Knowledge of the Installation Crew

148 out of 152 gave 5 stars

Q: Cleanliness of the Installation Crew

147 out of 150 gave 5 stars

Q: Installation executed as promised

142 out of 150 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Totally satisfied, we appreciate the good service, Thank You !"
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Everything went well!"
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Carl was very nice and did a good job."
100% rating 100 from So Barrington, IL on Verified Purchase
"Very good service"
100% rating 100 from Chicago, IL on Verified Purchase
"Prompt, courteous, professional, knowledgeable. I appreciate his taking time to answer my questions to educate me about my havoc system. Thx."
100% rating 100 from Chicago, IL on Verified Purchase
"Always excellent service!"
100% rating 100 from Mc Henry, IL on Verified Purchase
"We are always most satisfied with both the technician and the performance of maintenance on our furnace/air conditioner. Your firm is "top class" the way your employees handled themselves. A real attribute to your company in this day and age where people don't usually take pride in their work. Once again, Althoff's is #1 in our opinion."
100% rating 100 from Hawthorne Woods, IL on Verified Purchase
"My technician was Jim, and he did an excellent job. I really appreciate his professionalism and honesty about everything."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Victor did a great job. Arrived as scheduled. Explained what needed to be done. Handled an add-on task to install a humidifier by engaging sales efficiently. Finished in the timeframe promised. Left the jobsite as clean as he found it."
100% rating 100 from North Barrington, IL on Verified Purchase
"Technician was on time, friendly and professional - thank you!"
(1,887 Remaining)