VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Althoff Industries
97.694977939268 100
4.9

2,997 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,997 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

897 out of 953 gave 5 stars

Q: Options and repairs were clearly presented

2,266 out of 2,305 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

57 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

2,669 out of 2,882 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,746 out of 2,889 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,700 out of 2,878 gave 5 stars

Q: Please rate your overall experience with our company:

2,629 out of 2,906 gave 5 stars

Q: Courtesy of the Salesperson

57 out of 60 gave 5 stars

Q: Knowledge of the Salesperson

55 out of 60 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

50 out of 61 gave 5 stars

Q: Follow up from the Salesperson

47 out of 57 gave 5 stars

Q: Timeliness of the Installation Crew

59 out of 61 gave 5 stars

Q: Courtesy of the Installation Crew

59 out of 60 gave 5 stars

Q: Knowledge of the Installation Crew

59 out of 60 gave 5 stars

Q: Cleanliness of the Installation Crew

59 out of 60 gave 5 stars

Q: Installation executed as promised

56 out of 60 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Barrington, IL on Verified Purchase
"All techs amazing as are the communications through the office girls. You have a good thing going...keep up the good work!"
100% rating 100 from Crystal Lake, IL on Verified Purchase
"The service representative was professional and focused and I appreciate his thoroughness."
100% rating 100 from Cary, IL on Verified Purchase
"Great friendly service again!"
100% rating 100 from South Barrington, IL on Verified Purchase
"Craig is excellent...Great trouble shooter..Very satisfied!"
100% rating 100 from East Dundee, IL on Verified Purchase
"Ryne (Specialist) visited us for our annual review of Furnace and Equipment and Ryne is the best! He explained to us his review and the potential need for us to upgrade our Furnace (21 years old) and Water Heater (10 years old). We took his proactive advice. Mike (who also was extremely helpful and nice) visited us with a quote and we are scheduled for new equipment installation on March 27. Althoff has always been and continues to be the best in the industry and we are very happy to continue to be Althoff customers! Thank you for servicing our needs over 20+ years now. "
100% rating 100 from Woodstock, IL on Verified Purchase
"Tech was very meticulous to find the problem that could not be reproduced...took all parts out, examined and put back together..and problem has not come back to date."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Your technician was extremely professional and courteous. He explained the repair that was needed and took care of the problem promptly. You are very lucky to have an employee of this caliber. "
100% rating 100 from Park Ridge, IL on Verified Purchase
"Just ordered some filters. Your company and all the people I have dealt with are always professional and courageous. "
100% rating 100 from Mc Henry, IL on Verified Purchase
"Excellent. The technician was very informative."
100% rating 100 from Crystal Lake, IL on Verified Purchase
" The technician was on time and very thorough. He found a big safety issue with the gas valve on our furnace and has helped to keep my family safe! Can't thank him enough for the quality of service!!"
(1,266 Remaining)