97.696164791977 100
4.9

2,869 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,869 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

842 out of 897 gave 5 stars

Q: Options and repairs were clearly presented

2,195 out of 2,233 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

53 out of 56 gave 5 stars

Q: How likely would you be to use our company again?

2,558 out of 2,761 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,631 out of 2,768 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,588 out of 2,757 gave 5 stars

Q: Please rate your overall experience with our company:

2,517 out of 2,783 gave 5 stars

Q: Courtesy of the Salesperson

53 out of 56 gave 5 stars

Q: Knowledge of the Salesperson

51 out of 56 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

46 out of 57 gave 5 stars

Q: Follow up from the Salesperson

45 out of 53 gave 5 stars

Q: Timeliness of the Installation Crew

55 out of 57 gave 5 stars

Q: Courtesy of the Installation Crew

55 out of 56 gave 5 stars

Q: Knowledge of the Installation Crew

55 out of 56 gave 5 stars

Q: Cleanliness of the Installation Crew

55 out of 56 gave 5 stars

Q: Installation executed as promised

52 out of 56 gave 5 stars