97.754507326107 100
4.9

3,585 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

3,585 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,056 out of 1,120 gave 5 stars

Q: Options and repairs were clearly presented

2,476 out of 2,519 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

93 out of 98 gave 5 stars

Q: How likely would you be to use our company again?

3,175 out of 3,418 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,263 out of 3,429 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,214 out of 3,418 gave 5 stars

Q: Please rate your overall experience with our company:

3,150 out of 3,468 gave 5 stars

Q: Courtesy of the Salesperson

95 out of 99 gave 5 stars

Q: Knowledge of the Salesperson

94 out of 99 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

85 out of 100 gave 5 stars

Q: Follow up from the Salesperson

80 out of 96 gave 5 stars

Q: Timeliness of the Installation Crew

98 out of 100 gave 5 stars

Q: Courtesy of the Installation Crew

98 out of 99 gave 5 stars

Q: Knowledge of the Installation Crew

97 out of 99 gave 5 stars

Q: Cleanliness of the Installation Crew

97 out of 99 gave 5 stars

Q: Installation executed as promised

93 out of 98 gave 5 stars