97.819554382879 100
4.9

4,005 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

4,005 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,179 out of 1,246 gave 5 stars

Q: Options and repairs were clearly presented

2,637 out of 2,681 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

117 out of 123 gave 5 stars

Q: How likely would you be to use our company again?

3,543 out of 3,806 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,644 out of 3,820 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,585 out of 3,808 gave 5 stars

Q: Please rate your overall experience with our company:

3,529 out of 3,876 gave 5 stars

Q: Courtesy of the Salesperson

120 out of 124 gave 5 stars

Q: Knowledge of the Salesperson

117 out of 124 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

109 out of 125 gave 5 stars

Q: Follow up from the Salesperson

103 out of 121 gave 5 stars

Q: Timeliness of the Installation Crew

122 out of 124 gave 5 stars

Q: Courtesy of the Installation Crew

122 out of 123 gave 5 stars

Q: Knowledge of the Installation Crew

121 out of 123 gave 5 stars

Q: Cleanliness of the Installation Crew

119 out of 121 gave 5 stars

Q: Installation executed as promised

116 out of 121 gave 5 stars