VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Althoff Industries
97.870235934664 100
4.9

5,434 reviews since March, 2015

Althoff Industries
(815) 455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

5,434 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,575 out of 1,668 gave 5 stars

Q: Options and repairs were clearly presented

3,147 out of 3,201 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

183 out of 196 gave 5 stars

Q: How likely would you be to use our company again?

4,808 out of 5,141 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,931 out of 5,159 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,861 out of 5,143 gave 5 stars

Q: Please rate your overall experience with our company:

4,820 out of 5,270 gave 5 stars

Q: Courtesy of the Salesperson

190 out of 198 gave 5 stars

Q: Knowledge of the Salesperson

188 out of 199 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

174 out of 198 gave 5 stars

Q: Follow up from the Salesperson

162 out of 193 gave 5 stars

Q: Timeliness of the Installation Crew

191 out of 199 gave 5 stars

Q: Courtesy of the Installation Crew

193 out of 198 gave 5 stars

Q: Knowledge of the Installation Crew

191 out of 197 gave 5 stars

Q: Cleanliness of the Installation Crew

191 out of 195 gave 5 stars

Q: Installation executed as promised

184 out of 195 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Sleepy Hollow, IL on Verified Purchase
"Thanks for another excellent experience with Althoff. We are enjoying our new boiler!"
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Josh from the plumber was great. Prompt, courteous, and great explanations that made sense!"
100% rating 100 from Woodstock, IL on Verified Purchase
"Carl was wonderful. He was very knowledgeable and fixed the problem quickly."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"I greatly appreciate the expertise and care exhibited by Althoff technicians for our HVAC equipment. It keeps us safe and healthy in winter and comfortable in summer. Many Thanks."
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Very friendly and knowledgeable, happy I signed up for the service. "
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Teo and Justin were great. The job was not as straight forward as I thought, and there were a few obstacles the guys had to work through. Teo stuck with it, was always focused and calm, and in the end, we got the improvements we wanted. I also want to put in a plug for Ryan, who made the initial site visit. He nailed the scope and put together a great proposal. By the way, this was a competitive job. Nailing the scope was what won Althoff the work. The performance of these three guys--Ryan, Teo, and Justin--is what gets you referrals. Well done all around."
100% rating 100 from Lake Zurich, IL on Verified Purchase
"Althoff Industries is a Superior Company!!! Their employees are Dependable, Knowledgeable, and excellent at what they do!!!! "
100% rating 100 from Lake Zurich, IL on Verified Purchase
"Todd was great, will for sure be using you guys in the future!"
100% rating 100 from North Barrington, IL on Verified Purchase
"Your company is a pleasure to work with...... "
100% rating 100 from North Barrington, IL on Verified Purchase
"Work was done with very high quality!"
(2,233 Remaining)