97.729852440409 100
4.9

2,550 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,550 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

760 out of 810 gave 5 stars

Q: Options and repairs were clearly presented

2,092 out of 2,127 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

38 out of 41 gave 5 stars

Q: How likely would you be to use our company again?

2,284 out of 2,460 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,347 out of 2,469 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,309 out of 2,459 gave 5 stars

Q: Please rate your overall experience with our company:

2,239 out of 2,479 gave 5 stars

Q: Courtesy of the Salesperson

40 out of 42 gave 5 stars

Q: Knowledge of the Salesperson

38 out of 41 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

33 out of 42 gave 5 stars

Q: Follow up from the Salesperson

33 out of 39 gave 5 stars

Q: Timeliness of the Installation Crew

41 out of 42 gave 5 stars

Q: Courtesy of the Installation Crew

41 out of 41 gave 5 stars

Q: Knowledge of the Installation Crew

41 out of 41 gave 5 stars

Q: Cleanliness of the Installation Crew

41 out of 41 gave 5 stars

Q: Installation executed as promised

37 out of 41 gave 5 stars