VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Althoff Industries
97.801274110777 100
4.9

2,162 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,162 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

672 out of 714 gave 5 stars

Q: Options and repairs were clearly presented

1,970 out of 1,998 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

17 out of 17 gave 5 stars

Q: How likely would you be to use our company again?

1,951 out of 2,101 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,007 out of 2,112 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,969 out of 2,101 gave 5 stars

Q: Please rate your overall experience with our company:

1,894 out of 2,099 gave 5 stars

Q: Courtesy of the Salesperson

18 out of 18 gave 5 stars

Q: Knowledge of the Salesperson

17 out of 17 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

14 out of 18 gave 5 stars

Q: Follow up from the Salesperson

15 out of 17 gave 5 stars

Q: Timeliness of the Installation Crew

17 out of 18 gave 5 stars

Q: Courtesy of the Installation Crew

18 out of 18 gave 5 stars

Q: Knowledge of the Installation Crew

18 out of 18 gave 5 stars

Q: Cleanliness of the Installation Crew

18 out of 18 gave 5 stars

Q: Installation executed as promised

15 out of 18 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Glen Ellyn, IL on Verified Purchase
"As always the best service ever!!!"
100% rating 100 from Algonquin, IL on Verified Purchase
"We very much appreciated the visit with Mark from Althoff. He found some important items on our A/C system that either needed to be replaced or cleaned. Our 2005 Trane System had never been cleaned and the amount of dirt and cotton from cottonwood trees that he removed was amazing. I am sure that I will see lower bills in the future and longer system life based on a more functional unit thanks to Mark."
100% rating 100 from Woodstock, IL on Verified Purchase
"I have had good experiences with the technicians that have been to my house."
100% rating 100 from Wauconda, IL on Verified Purchase
"Alexander and Bob are excellent technicians. You can be very proud of them. Jeff is an excellent salesman and a pleasure to talk to. "
100% rating 100 from Algonquin, IL on Verified Purchase
"Craig is a great asset to your company. He is a professional and explains everything well. We are on the Silver Plan. So we have enjoyed Craig's service many times. We are always glad to see it's him coming to service our furnace or A/C unit. We have trust in his advice. Thanks! "
100% rating 100 from Chicago, IL on Verified Purchase
"This experience with your Company was excellent, and we look forward to working with you again."
100% rating 100 from Huntley, IL on Verified Purchase
"Alexander was courteous, knowledgeable and efficient."
100% rating 100 from Mc Henry, IL on Verified Purchase
"Brian did an excellent job tuning up our A/C. He is very professional and takes his time to make sure everything is done the right way. We highly recommended Brian. Althoff Industries has been servicing our HVAC for many years and we would not ever consider using another company. Thank you for your high standards and fair prices. "
100% rating 100 from Chicago, IL on Verified Purchase
"My technician, as stated on the receipt, was super professional, helpful, and informative. Would definitely recommend Althoff going forward! "
100% rating 100 from Crystal Lake, IL on Verified Purchase
"Always very satisfied with the service we receive. "
(935 Remaining)