97.858693685544 100
4.9

5,453 reviews since March, 2015

Althoff Industries
(815) 455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

5,453 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,581 out of 1,674 gave 5 stars

Q: Options and repairs were clearly presented

3,156 out of 3,210 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

183 out of 196 gave 5 stars

Q: How likely would you be to use our company again?

4,823 out of 5,159 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,947 out of 5,176 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,878 out of 5,161 gave 5 stars

Q: Please rate your overall experience with our company:

4,832 out of 5,287 gave 5 stars

Q: Courtesy of the Salesperson

190 out of 198 gave 5 stars

Q: Knowledge of the Salesperson

188 out of 199 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

174 out of 198 gave 5 stars

Q: Follow up from the Salesperson

162 out of 193 gave 5 stars

Q: Timeliness of the Installation Crew

191 out of 199 gave 5 stars

Q: Courtesy of the Installation Crew

193 out of 198 gave 5 stars

Q: Knowledge of the Installation Crew

191 out of 197 gave 5 stars

Q: Cleanliness of the Installation Crew

191 out of 195 gave 5 stars

Q: Installation executed as promised

184 out of 195 gave 5 stars