97.694977939268 100
4.9

2,997 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,997 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

897 out of 953 gave 5 stars

Q: Options and repairs were clearly presented

2,266 out of 2,305 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

57 out of 60 gave 5 stars

Q: How likely would you be to use our company again?

2,669 out of 2,882 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,746 out of 2,889 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,700 out of 2,878 gave 5 stars

Q: Please rate your overall experience with our company:

2,629 out of 2,906 gave 5 stars

Q: Courtesy of the Salesperson

57 out of 60 gave 5 stars

Q: Knowledge of the Salesperson

55 out of 60 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

50 out of 61 gave 5 stars

Q: Follow up from the Salesperson

47 out of 57 gave 5 stars

Q: Timeliness of the Installation Crew

59 out of 61 gave 5 stars

Q: Courtesy of the Installation Crew

59 out of 60 gave 5 stars

Q: Knowledge of the Installation Crew

59 out of 60 gave 5 stars

Q: Cleanliness of the Installation Crew

59 out of 60 gave 5 stars

Q: Installation executed as promised

56 out of 60 gave 5 stars