97.750606017396 100
4.9

2,714 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,714 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

808 out of 858 gave 5 stars

Q: Options and repairs were clearly presented

2,153 out of 2,189 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

47 out of 50 gave 5 stars

Q: How likely would you be to use our company again?

2,427 out of 2,613 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,493 out of 2,620 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,454 out of 2,611 gave 5 stars

Q: Please rate your overall experience with our company:

2,385 out of 2,636 gave 5 stars

Q: Courtesy of the Salesperson

47 out of 50 gave 5 stars

Q: Knowledge of the Salesperson

46 out of 50 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

41 out of 51 gave 5 stars

Q: Follow up from the Salesperson

40 out of 47 gave 5 stars

Q: Timeliness of the Installation Crew

49 out of 51 gave 5 stars

Q: Courtesy of the Installation Crew

49 out of 50 gave 5 stars

Q: Knowledge of the Installation Crew

49 out of 50 gave 5 stars

Q: Cleanliness of the Installation Crew

49 out of 50 gave 5 stars

Q: Installation executed as promised

46 out of 50 gave 5 stars