97.756125171828 100
4.9

2,386 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

2,386 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

719 out of 767 gave 5 stars

Q: Options and repairs were clearly presented

2,034 out of 2,067 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

26 out of 26 gave 5 stars

Q: How likely would you be to use our company again?

2,148 out of 2,313 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,208 out of 2,323 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,170 out of 2,313 gave 5 stars

Q: Please rate your overall experience with our company:

2,093 out of 2,319 gave 5 stars

Q: Courtesy of the Salesperson

27 out of 27 gave 5 stars

Q: Knowledge of the Salesperson

26 out of 26 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

21 out of 27 gave 5 stars

Q: Follow up from the Salesperson

21 out of 25 gave 5 stars

Q: Timeliness of the Installation Crew

26 out of 27 gave 5 stars

Q: Courtesy of the Installation Crew

27 out of 27 gave 5 stars

Q: Knowledge of the Installation Crew

27 out of 27 gave 5 stars

Q: Cleanliness of the Installation Crew

26 out of 26 gave 5 stars

Q: Installation executed as promised

23 out of 27 gave 5 stars