97.74071998007 100
4.9

3,128 reviews since March, 2015

Althoff Industries
815-455-7000 ·
Crystal Lake, IL 60014

Consumer Review Summary

3,128 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

938 out of 994 gave 5 stars

Q: Options and repairs were clearly presented

2,330 out of 2,369 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

64 out of 67 gave 5 stars

Q: How likely would you be to use our company again?

2,776 out of 2,996 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,860 out of 3,007 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,813 out of 2,995 gave 5 stars

Q: Please rate your overall experience with our company:

2,740 out of 3,026 gave 5 stars

Q: Courtesy of the Salesperson

64 out of 67 gave 5 stars

Q: Knowledge of the Salesperson

62 out of 67 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

56 out of 68 gave 5 stars

Q: Follow up from the Salesperson

53 out of 64 gave 5 stars

Q: Timeliness of the Installation Crew

66 out of 68 gave 5 stars

Q: Courtesy of the Installation Crew

66 out of 67 gave 5 stars

Q: Knowledge of the Installation Crew

66 out of 67 gave 5 stars

Q: Cleanliness of the Installation Crew

66 out of 67 gave 5 stars

Q: Installation executed as promised

63 out of 67 gave 5 stars