Customer Reviews for Althoff Industries

Althoff Industries

4.9

3,585 reviews since March, 2015

815-455-7000 · althoffhome.com
Crystal Lake, IL 60014

Consumer Review Summary

3,585 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,056 out of 1,120 gave 5 stars

Q: Options and repairs were clearly presented

2,476 out of 2,519 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

93 out of 98 gave 5 stars

Q: How likely would you be to use our company again?

3,175 out of 3,418 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,263 out of 3,429 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,214 out of 3,418 gave 5 stars

Q: Please rate your overall experience with our company:

3,150 out of 3,468 gave 5 stars

Q: Courtesy of the Salesperson

95 out of 99 gave 5 stars

Q: Knowledge of the Salesperson

94 out of 99 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

85 out of 100 gave 5 stars

Q: Follow up from the Salesperson

80 out of 96 gave 5 stars

Q: Timeliness of the Installation Crew

98 out of 100 gave 5 stars

Q: Courtesy of the Installation Crew

98 out of 99 gave 5 stars

Q: Knowledge of the Installation Crew

97 out of 99 gave 5 stars

Q: Cleanliness of the Installation Crew

97 out of 99 gave 5 stars

Q: Installation executed as promised

93 out of 98 gave 5 stars

	100% rating 100 by C.N. from Mchenry, IL on 09/10/19 Verified Purchase "Always have great results with Althoff industries. "
	100% rating 100 by B.G. from Cary, IL on 09/09/19 Verified Purchase "Excellent prompt service! Thank you!"
	100% rating 100 by E.M. from Crystal Lake, IL on 09/07/19 Verified Purchase "We have used Althoff Industries for many years and we trust your expertise and integrity."
	100% rating 100 by E.L. from Algonquin, IL on 09/05/19 Verified Purchase "Craig was knowledgeable and polite when he came to service our system. He pointed out all the issues and worked with me to find the best fix on our budget. 100% would recommend!"
	100% rating 100 by M.F. from Inverness, IL on 09/04/19 Verified Purchase "Excellent service! Every tech that has come into our home has been very knowledgeable, thorough and very professional. They are also very respectful of your home and always make sure they leave things very neat and clean. Highly recommend! "
	100% rating 100 by J.Z. from Barrington Hills, IL on 09/04/19 Verified Purchase "Excellent service man!"
	100% rating 100 by C.G. from Villa Park, IL on 08/31/19 Verified Purchase "Mark - the service technician is always on time, takes time to explain and personally shows me what he is speaking about on my system and is a pleasure to work with."
	100% rating 100 by C.S. from Crystal Lake, IL on 08/31/19 Verified Purchase "Customer service is great! They were professional and timely! "
	0% rating 100 by R.J. from Alden, IL on 08/30/19 Verified Purchase "I love that I can get the same repair man each time. He knows my house and machines and that is such a reassuring thing. When I do need repair I know he is doing what is best. Thank you for having hired Jim. "
	100% rating 100 by J.D. from Crystal Lake, IL on 08/30/19 Verified Purchase "The service technician was great. He was one of the best we ever had. He explained everything as he did the work."

(3,066 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS