Customer Reviews for Althoff Industries

Althoff Industries

4.9

4,973 reviews since March, 2015

(815) 455-7000 · althoffhome.com
Crystal Lake, IL 60014

Consumer Review Summary

4,973 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,450 out of 1,532 gave 5 stars

Q: Options and repairs were clearly presented

2,985 out of 3,037 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

156 out of 168 gave 5 stars

Q: How likely would you be to use our company again?

4,401 out of 4,714 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4,520 out of 4,733 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4,455 out of 4,716 gave 5 stars

Q: Please rate your overall experience with our company:

4,400 out of 4,820 gave 5 stars

Q: Courtesy of the Salesperson

162 out of 169 gave 5 stars

Q: Knowledge of the Salesperson

160 out of 170 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

148 out of 170 gave 5 stars

Q: Follow up from the Salesperson

137 out of 164 gave 5 stars

Q: Timeliness of the Installation Crew

164 out of 170 gave 5 stars

Q: Courtesy of the Installation Crew

164 out of 169 gave 5 stars

Q: Knowledge of the Installation Crew

162 out of 168 gave 5 stars

Q: Cleanliness of the Installation Crew

162 out of 166 gave 5 stars

Q: Installation executed as promised

156 out of 166 gave 5 stars

	100% rating 100 by K.D. from Algonquin, IL on 10/13/20 Verified Purchase "I WOULD NOT trust another company with any of my HVAC, plumbing, and electrical services EXCEPT ALTHOFF. These people are the top of the line and best of the best. Justin was magnificent, knowledgeable, courteous, and genuine! Darcy in dispatch is a gem. Thanks for always being so good and trustworthy!! "
	100% rating 100 by J.M. from Crystal Lake, IL on 10/13/20 Verified Purchase "We really like Mike. He does a thorough job and provides good explanations regarding our heating and air conditioning. We trust him!"
	100% rating 100 by S.W. from Park Ridge, IL on 10/13/20 Verified Purchase "Michael very good...and also enjoy hearing Heidi on the phone!😄"
	100% rating 100 by M.O. from Mc Henry, IL on 10/12/20 Verified Purchase "Great service in a timely manner."
	100% rating 100 by M.N. from Mc Henry, IL on 10/11/20 Verified Purchase "Always have confidence in their service people."
	100% rating 100 by J.E. from Chicago, IL on 10/11/20 Verified Purchase "My service provider was excellent and I would recommend him highly to people I know."
	100% rating 100 by R.R. from Crystal Lake, IL on 10/11/20 Verified Purchase "We are long term customers and loyal Althoff clients who have been with you for decades. All your people, from the employees who answer your phones to the technicians who install or service our equipment, are top-notch. I will always count on Althoff to address our heating/cooling concerns.........because I trust you folks completely. Please keep up the good work. We are proud to be loyal Althoff clients!!!!!!!!"
	100% rating 100 by M.J. from Crystal Lake, IL on 10/11/20 Verified Purchase "We always look forward to Brian's visits. Brian is courteous, most professional, and genuinely cares. "
	100% rating 100 by J.T. from Crystal Lake, IL on 10/10/20 Verified Purchase "Your men are courteous and pleasant to discuss things with. They do their job without wasting time. Thanks for your service."
	100% rating 100 by V.A. from Huntley, IL on 10/10/20 Verified Purchase "Mike was a great service technician, he explained what he was doing and was able to provide suggestions."

(2,021 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS