Customer Reviews for Althoff Industries

Althoff Industries

4.9

4,376 reviews since March, 2015

815-455-7000 · althoffhome.com
Crystal Lake, IL 60014

Consumer Review Summary

4,376 reviews since March, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Althoff Industries. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,290 out of 1,365 gave 5 stars

Q: Options and repairs were clearly presented

2,780 out of 2,828 said yes

Q: How likely are you to recommend our company to a friend, colleague or family member?

131 out of 140 gave 5 stars

Q: How likely would you be to use our company again?

3,874 out of 4,156 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3,987 out of 4,171 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3,924 out of 4,157 gave 5 stars

Q: Please rate your overall experience with our company:

3,868 out of 4,241 gave 5 stars

Q: Courtesy of the Salesperson

137 out of 141 gave 5 stars

Q: Knowledge of the Salesperson

134 out of 141 gave 5 stars

Q: Availability and response of the Salesperson during the sales process

125 out of 142 gave 5 stars

Q: Follow up from the Salesperson

116 out of 138 gave 5 stars

Q: Timeliness of the Installation Crew

138 out of 141 gave 5 stars

Q: Courtesy of the Installation Crew

138 out of 140 gave 5 stars

Q: Knowledge of the Installation Crew

137 out of 140 gave 5 stars

Q: Cleanliness of the Installation Crew

135 out of 138 gave 5 stars

Q: Installation executed as promised

131 out of 138 gave 5 stars

	100% rating 100 by D.S. from Mc Henry, IL on 05/29/20 Verified Purchase "Good job! "
	100% rating 100 by R.S. from Crystal Lake, IL on 05/28/20 Verified Purchase "Scott is professional and polite and always goes above and beyond. Thank you for providing such excellent service."
	100% rating 100 by L.R. from Chicago, IL on 05/28/20 Verified Purchase "Very nice and professional employees. "
	88% rating 100 by B.T. from Crystal Lake, IL on 05/28/20 Verified Purchase "Scott is great and I always feel confident and well-informed after he checks out equipment."
	100% rating 100 by K.D. from Chicago, IL on 05/27/20 Verified Purchase "Very happy! He really explained everything to me as a new homeowner and I really appreciated the extra time he took."
	100% rating 100 by M.M. from Johnsburg, IL on 05/27/20 Verified Purchase "Have been using you for 30 Years, that says it All!!"
	100% rating 100 by A.B. from Chicago, IL on 05/27/20 Verified Purchase "Jeff and Chris were extremely helpful, courteous and professional. Jeff was able to get back to me quickly regarding a quote for the work to be done and Chris showed up right on time to take care of the work for the appointment that was made. Chris was also very willing to educate me on what he was doing and it's very apparent that he's a true expert at his job. Thanks Althoff!"
	100% rating 100 by T.M. from Mc Henry, IL on 05/25/20 Verified Purchase "Customer for 30 years. A couple projects Althoff executed perfectly l still remember and grateful. We wrote thank-you notes to Althoff. In my opinion, Althoff is a true American spirit and valued company remaining in these days. Hats off to management."
	100% rating 100 by B.S. from No Barrington, IL on 05/25/20 Verified Purchase "Excellent as always!"
	100% rating 100 by W.N. from Crystal Lake, IL on 05/24/20 Verified Purchase "Always polite and respectful of us and our home (even avoided the bird's nest of bird squatters per our request) Thanks, Justin!"

(1,742 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS