Customer Reviews for All American Heating & Cooling, Inc.

552 reviews since April, 2015

(816) 452-1266 · allamericanheatandcool.com
Gladstone, MO 64118

Consumer Review Summary

552 reviews since April, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of All American Heating & Cooling, Inc.. Here are the results to date:

5 Star

96%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

518 out of 545 gave 5 stars

Q: Timeliness in responding to your needs:

519 out of 551 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

527 out of 545 gave 5 stars

Q: Communication and follow-up from the Salesperson:

517 out of 546 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

531 out of 546 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1 out of 1 gave 5 stars

Q: Condition of the work area after job completion:

525 out of 550 gave 5 stars

Q: How likely would you be to use our company again?

539 out of 551 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

536 out of 546 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3 out of 3 gave 5 stars

Q: Overall experience with the Service Technician:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

537 out of 550 gave 5 stars

	100% rating 100 by J.P. from Kansas City, MO on 05/19/25 Verified Purchase "We have used them previously. They have always been prompt in response and felt they were fair. All employees, including the owner, are very personable. Cleaned up the area well!"
	100% rating 100 by L.G. from Liberty, MO on 05/16/25 Verified Purchase "Thank you for the work you and your team did for us. We were referred to you by Steve Marley, Homes & More. We are very pleased with everything. Your team of workers were all professional, courteous, kind, and polite. Very helpful at coordinating times when the dogs could go out in the yard. We appreciate that they cleaned up the areas as well as removed all the old, unnecessary parts. The ductwork in our house was poorly designed when the house was built. The second furnace had better circulation with the additional return, but still not great. This team evaluated it and the redesign they did on the airflow made a difference for us! Thank You!"
	100% rating 100 by P.M. from Kansas City, MO on 05/13/25 Verified Purchase "Incredible group of people. The salesperson arrived within hours of the initial call. We were quoted and on the schedule within an hour of his arrival. The installation was two days later, and the crew was outstanding. They were actually polite, professional, and courteous. They finished the install in a few hours, and the workmanship was superb. They stopped back a few days later to recheck the pressures. The system looks and runs great. Not once did anyone try to upsell me on stuff or services we don't need, and the price was 20% lower than the other bids, for a better name-brand system. Other companies were pushing service plans and installment plans on lesser products. All American is a top-notch old-fashioned business, and we sure could use more companies like them nowadays. "
	100% rating 100 by M.S. from Kansas City, MO on 04/01/25 Verified Purchase "Frank and company made us feel at ease with the big purchase--truly a professional team, 25+ customers because of great service."
	100% rating 100 by J.F. from Kansas City, MO on 03/26/25 Verified Purchase "The team at All American was great. They explained everything and gave me confidence that I would be taken care of if I needed anything! "
	100% rating 100 by K.S. from Kansas City, MO on 03/21/25 Verified Purchase "Friendly and knowledgeable crew. Thank you."
	100% rating 100 by C.J. from Kansas City, MO on 03/06/25 Verified Purchase "Frank is the best all around! And, he has a great crew working with him. Frank came out in a blizzard to help us when our furnace went out. He was able to get it running temporarily and when the weather cleared up we had him come out and put in a complete new HVAC system. Complete installation was done in one day and everything was left in immaculate condition! We tell everyone we see about All American Heating & Cooling. They just don't come any better! Thank you!"
	100% rating 100 by D.W. from Gladstone, MO on 02/25/25 Verified Purchase "The installation crew was terrific! Showed up on time, had all their stuff, knew their stuff. Everyone worked very well with each other and the professionalism was apparent. Very personable and trustworthy. "
	100% rating 100 by D.L. from Kansas City, MO on 02/03/25 Verified Purchase "Outstanding fast service from start to finish. Really appreciated the use of the space heaters."
	100% rating 100 by T.B. from Kansas City, MO on 01/20/25 Verified Purchase "I have been a customer for 16 years. Very trustworthy. I feel confident in your work, and advice. I have always felt like being treated as family!"

(232 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS