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All American Heating & Cooling, Inc.
98.969123505976 100
5

561 reviews since April, 2015

All American Heating & Cooling, Inc.
(816) 452-1266 ยท
Gladstone, MO 64118

Consumer Review Summary

561 reviews since April, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of All American Heating & Cooling, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

527 out of 554 gave 5 stars

Q: Timeliness in responding to your needs:

528 out of 560 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

536 out of 554 gave 5 stars

Q: Communication and follow-up from the Salesperson:

523 out of 555 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

540 out of 555 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

1 out of 1 gave 5 stars

Q: Condition of the work area after job completion:

533 out of 559 gave 5 stars

Q: How likely would you be to use our company again?

548 out of 560 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

545 out of 555 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

3 out of 3 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

3 out of 3 gave 5 stars

Q: Overall experience with the Service Technician:

3 out of 3 gave 5 stars

Q: Please rate your overall experience with our company:

545 out of 558 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Kansas City, MO on Verified Purchase
"Great!"
92% rating 100 from Kansas City, MO on Verified Purchase
"Frank has serviced me and my household since 2001. Always professional and straightforward. Appreciate All American!"
100% rating 100 from Liberty, MO on Verified Purchase
"We were so grateful for the speed at which our new A/C was installed. There was a hiccup with the coil freezing, but it wasn't due to an issue from the install. Rather, it was an issue with the way the ducts were installed. Very happy with the proposed solution and the team working with us to make things great. Would not go anywhere else for HVAC services. They have been our go-to team for years! "
100% rating 100 from Kansas City, MO on Verified Purchase
"We have used them previously. They have always been prompt in response and felt they were fair. All employees, including the owner, are very personable. Cleaned up the area well!"
100% rating 100 from Liberty, MO on Verified Purchase
"Thank you for the work you and your team did for us. We were referred to you by Steve Marley, Homes & More. We are very pleased with everything. Your team of workers were all professional, courteous, kind, and polite. Very helpful at coordinating times when the dogs could go out in the yard. We appreciate that they cleaned up the areas as well as removed all the old, unnecessary parts. The ductwork in our house was poorly designed when the house was built. The second furnace had better circulation with the additional return, but still not great. This team evaluated it and the redesign they did on the airflow made a difference for us! Thank You!"
100% rating 100 from Kansas City, MO on Verified Purchase
"Incredible group of people. The salesperson arrived within hours of the initial call. We were quoted and on the schedule within an hour of his arrival. The installation was two days later, and the crew was outstanding. They were actually polite, professional, and courteous. They finished the install in a few hours, and the workmanship was superb. They stopped back a few days later to recheck the pressures. The system looks and runs great. Not once did anyone try to upsell me on stuff or services we don't need, and the price was 20% lower than the other bids, for a better name-brand system. Other companies were pushing service plans and installment plans on lesser products. All American is a top-notch old-fashioned business, and we sure could use more companies like them nowadays. "
100% rating 100 from Kansas City, MO on Verified Purchase
"Frank and company made us feel at ease with the big purchase--truly a professional team, 25+ customers because of great service."
100% rating 100 from Kansas City, MO on Verified Purchase
"The team at All American was great. They explained everything and gave me confidence that I would be taken care of if I needed anything! "
100% rating 100 from Kansas City, MO on Verified Purchase
"Friendly and knowledgeable crew. Thank you."
100% rating 100 from Kansas City, MO on Verified Purchase
"Frank is the best all around! And, he has a great crew working with him. Frank came out in a blizzard to help us when our furnace went out. He was able to get it running temporarily and when the weather cleared up we had him come out and put in a complete new HVAC system. Complete installation was done in one day and everything was left in immaculate condition! We tell everyone we see about All American Heating & Cooling. They just don't come any better! Thank you!"
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