Customer Reviews for Hale's Heating & Cooling

Hale's Heating & Cooling

4.9

777 reviews since April, 2015

(816) 630-0200 · haleshnc.com
Liberty, MO 64068

Consumer Review Summary

777 reviews since April, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hale's Heating & Cooling. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

711 out of 768 gave 5 stars

Q: Timeliness in responding to your needs:

700 out of 775 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

511 out of 553 gave 5 stars

Q: Communication and follow-up from the Salesperson:

470 out of 545 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

504 out of 550 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

4 out of 4 gave 5 stars

Q: Condition of the work area after job completion:

699 out of 770 gave 5 stars

Q: How likely would you be to use our company again?

710 out of 770 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

207 out of 219 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

705 out of 771 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

197 out of 214 gave 5 stars

Q: Overall experience with the Service Technician:

202 out of 217 gave 5 stars

Q: Please rate your overall experience with our company:

688 out of 766 gave 5 stars

	100% rating 100 by A.W. from Liberty, MO on 07/02/26 Verified Purchase "Great service and professionalism. Enjoyed talking with agents who were very informative and kind."
	100% rating 100 by K.B. from Kansas City, MO on 03/20/26 Verified Purchase "Everyone I spoke with was kind, and they explained it all in a way I understood and could make the best decision for my family. "
	100% rating 100 by B.C. from Lawson, MO on 01/23/26 Verified Purchase "Thank you for doing a good job on our new furnace and for the gift box. No one does that anymore, and the gift was actually something we can use and enjoy! "
	100% rating 100 by M.S. from Liberty, MO on 11/08/25 Verified Purchase "It was a great experience from start to finish. The company kept us up to date during the week leading to the install, and the follow-up has been a nice surprise."
	100% rating 100 by D.B. from Kearney, MO on 11/03/25 Verified Purchase "Thanks for the cookies, they were delicious. I have had one small problem and you guys are always prompt and take care of it. Thanks again!"
	100% rating 100 by V.D. from Kansas City, MO on 08/28/25 Verified Purchase "Very happy with the entire team from start to finish. Professional and courteous. Left no mess for me to clean up! Yay!"
	100% rating 100 by E.L. from Kansas City, MO on 05/27/25 Verified Purchase "You guys are great!! You all have made the whole process of getting a new A/C unit streamline. You all are so nice and professional. Thank you guys so much!!"
	100% rating 100 by B.L. from Kansas City, MO on 05/20/25 Verified Purchase "The installation crew was in and out in about three hours, and that would have been even less time if they hadn't encountered some minor sheet metal work. We got a top product, a very competitive price, and a quick, clean installation."
	97% rating 100 by T.D. from Liberty, MO on 11/18/24 Verified Purchase "Maintenance regularly and a company that would repair vs. see new immediately was much appreciated. You helped keep our old systems going for 26 years."
	100% rating 100 by S. from Overland Park, KS on 11/08/24 Verified Purchase "Gary was incredible--personable, professional--answered every question we had. Detail oriented. Simply the best."

(193 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS