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Hale's Heating & Cooling
97.185796375424 100
4.9

762 reviews since April, 2015

Hale's Heating & Cooling
(816) 630-0200 ยท
Liberty, MO 64068

Consumer Review Summary

762 reviews since April, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hale's Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

698 out of 753 gave 5 stars

Q: Timeliness in responding to your needs:

687 out of 760 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

498 out of 538 gave 5 stars

Q: Communication and follow-up from the Salesperson:

456 out of 530 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

490 out of 535 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

4 out of 4 gave 5 stars

Q: Condition of the work area after job completion:

685 out of 755 gave 5 stars

Q: How likely would you be to use our company again?

696 out of 755 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

207 out of 219 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

691 out of 756 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

197 out of 214 gave 5 stars

Q: Overall experience with the Service Technician:

202 out of 217 gave 5 stars

Q: Please rate your overall experience with our company:

675 out of 751 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Liberty, MO on Verified Purchase
"It was a great experience from start to finish. The company kept us up to date during the week leading to the install, and the follow-up has been a nice surprise."
100% rating 100 from Kearney, MO on Verified Purchase
"Thanks for the cookies, they were delicious. I have had one small problem and you guys are always prompt and take care of it. Thanks again!"
100% rating 100 from Kansas City, MO on Verified Purchase
"Very happy with the entire team from start to finish. Professional and courteous. Left no mess for me to clean up! Yay!"
100% rating 100 from Kansas City, MO on Verified Purchase
"You guys are great!! You all have made the whole process of getting a new A/C unit streamline. You all are so nice and professional. Thank you guys so much!!"
100% rating 100 from Kansas City, MO on Verified Purchase
"The installation crew was in and out in about three hours, and that would have been even less time if they hadn't encountered some minor sheet metal work. We got a top product, a very competitive price, and a quick, clean installation."
97% rating 100 from Liberty, MO on Verified Purchase
"Maintenance regularly and a company that would repair vs. see new immediately was much appreciated. You helped keep our old systems going for 26 years."
100% rating 100 from Overland Park, KS on Verified Purchase
"Gary was incredible--personable, professional--answered every question we had. Detail oriented. Simply the best."
100% rating 100 from Kearney, MO on Verified Purchase
"Very pleased with your service."
100% rating 100 from Liberty, MO on Verified Purchase
"They did a great job and did so in a timely fashion."
100% rating 100 from Kearney, MO on Verified Purchase
"The guys who came out were very polite. Quick service."
(190 Remaining)