VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hammond Services
95.140182211708 100
4.8

2,252 reviews since May, 2015

Hammond Services
770-227-5325 ·
Griffin, GA 30223

Consumer Review Summary

2,252 reviews since May, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hammond Services. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,903 out of 2,211 gave 5 stars

Q: Timeliness in responding to your needs:

1,893 out of 2,212 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

280 out of 316 gave 5 stars

Q: Communication and follow-up from the Salesperson:

252 out of 312 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

288 out of 313 gave 5 stars

Q: Condition of the work area after job completion:

1,880 out of 2,181 gave 5 stars

Q: How likely would you be to use our company again?

1,934 out of 2,224 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,851 out of 2,228 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,720 out of 1,906 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,635 out of 1,888 gave 5 stars

Q: Overall experience with the Service Technician:

1,642 out of 1,862 gave 5 stars

Q: Please rate your overall experience with our company:

1,869 out of 2,214 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
97% rating 100 from Jackson, GA on Verified Purchase
"We are very satisfied with the service, experience, and professionalism of your technicians. We will keep your number handy for any other needs that might come up."
100% rating 100 from Forest Park, GA on Verified Purchase
"My experience has always been positive and response time is excellent."
100% rating 100 from Griffin, GA on Verified Purchase
"The service team usually goes above and beyond. For example, when the supervisor came to inspect the work, he took time to repair the access door for under the house. Thank you for the extras. It means a lot."
100% rating 100 from Griffin, GA on Verified Purchase
"Hammond Services have always been courteous, always on time, and do an excellent job. I have no complaints, the air is working perfectly. Thank you so much."
94% rating 100 from Newnan, GA on Verified Purchase
"I posted a response on your web site regarding the install team. I have been a customer of yours since June of 2013. All services provided have been outstanding. I will continue to use your services as long as I am as pleased as I am at this point. Jeremy, Sam, and Matt provided excellent service in installing a new furnace, AC unit and also cleaning the duct system. A very pleased customer!"
100% rating 100 from Jackson, GA on Verified Purchase
"Excellent, professional, knowledgeable, timely and courteous personnel. Can't beat that!!!"
100% rating 100 from Griffin, GA on Verified Purchase
"When my unit went out they provided me with two space units in the house. I has a cat I could not take with me. It kept her warm. "
100% rating 100 from Peachtree City, GA on Verified Purchase
"The installation went very well. The installers were very organized in the way they laid out the materials to be installed. They cleaned everything up and didn't leave a mess. They tested everything to make sure everything was in working condition before they left. I am very happy with the equipment so far. Thank you!"
100% rating 100 from Hampton, GA on Verified Purchase
"A great company, we were so pleased to do business with your company."
100% rating 100 from Mcdonough, GA on Verified Purchase
"I am completely impressed by your people! Obviously, Hammond Services employees real leaders and not just managers. Everybody I dealt with seems to really enjoy working there. They are professional, courteous, and thorough!"
(891 Remaining)