VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hammond Services
95.910531647224 100
4.8

3,597 reviews since May, 2015

Hammond Services
(770) 227-5325 ·
Griffin, GA 30223

Consumer Review Summary

3,597 reviews since May, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hammond Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
9%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3,156 out of 3,544 gave 5 stars

Q: Timeliness in responding to your needs:

3,121 out of 3,550 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,448 out of 1,571 gave 5 stars

Q: Communication and follow-up from the Salesperson:

252 out of 312 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,464 out of 1,569 gave 5 stars

Q: Condition of the work area after job completion:

3,028 out of 3,507 gave 5 stars

Q: How likely would you be to use our company again?

3,167 out of 3,557 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

3,061 out of 3,561 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,793 out of 1,983 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,703 out of 1,965 gave 5 stars

Q: Overall experience with the Service Technician:

1,712 out of 1,938 gave 5 stars

Q: Please rate your overall experience with our company:

3,085 out of 3,546 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Griffin, GA on Verified Purchase
"Great service, can’t beat how fast they did the job, everything works great!"
100% rating 100 from Griffin, GA on Verified Purchase
"We are happy with everything so far! Thank you for being prompt and courteous!"
100% rating 100 from Atlanta, GA on Verified Purchase
"My experience from the beginning to the end was very nice, and he took time to explain each step of the situation that I was facing. "
100% rating 100 from Fayetteville, GA on Verified Purchase
"We just love working with you guys! Travis, Cam, and DJ, wow, what a team of great professionals. We really enjoyed everyone we worked with on this project! P.S. We are proud to be silver members and soon gold! Thank you! "
100% rating 100 from Zebulon, GA on Verified Purchase
"While your prices were a little higher (just a little) than other competitors, your customer service, Wayne’s assistance, and your finance options made it worth the extra cost. You get what you pay for, and you all really went over and beyond. My installer, Jordan, and his assistant were truly the best. They really worked so hard to get us up and running. Dawson did a great job cleaning the ducts. Cannot say enough amazing things about my experience. Ps. The cookies and cup were the sweetest gift. Thank you so much for everything!"
100% rating 100 from Fayetteville, GA on Verified Purchase
"Have had good experiences with you this year: plumbing, surge protection, electrical, HVAC, and water filter. Thanks!"
100% rating 100 from Griffin, GA on Verified Purchase
"I have certainly been impressed with the caliber of the technicians and the quality of their work. Thank you for the prompt and reliable service!!"
100% rating 100 from Newnan, GA on Verified Purchase
"Very pleased. Thank you."
100% rating 100 from Riverdale, GA on Verified Purchase
"When looking for any construction or household services regarding HVAC, plumbing, electrical, or similar services, don't waste time contacting other companies; call Hammond first! The service was exemplary from start to finish. The work was performed timely, and the technicians stayed later to be sure the job was complete. I highly value customer service, and Hammond met and exceeded the mark. Their years in business, training, and service personnel meant everything to me. "
100% rating 100 from Newnan, GA on Verified Purchase
"The response to an issue has always been quick. The technical crew (installation and maintenance) is well-trained, knowledgeable, and willing to explain what they are doing. I have found office personnel and managers friendly, helpful, and willing to work with me to satisfy my needs."
(1,251 Remaining)