VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hammond Services
95.14540221329 100
4.8

2,287 reviews since May, 2015

Hammond Services
770-227-5325 ·
Griffin, GA 30223

Consumer Review Summary

2,287 reviews since May, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hammond Services. Here are the results to date:

Satisfaction Ratings
5 Star
86%
4 Star
10%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,933 out of 2,246 gave 5 stars

Q: Timeliness in responding to your needs:

1,923 out of 2,247 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

305 out of 347 gave 5 stars

Q: Communication and follow-up from the Salesperson:

252 out of 312 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

318 out of 344 gave 5 stars

Q: Condition of the work area after job completion:

1,908 out of 2,216 gave 5 stars

Q: How likely would you be to use our company again?

1,963 out of 2,259 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,879 out of 2,263 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,724 out of 1,910 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,638 out of 1,892 gave 5 stars

Q: Overall experience with the Service Technician:

1,645 out of 1,866 gave 5 stars

Q: Please rate your overall experience with our company:

1,898 out of 2,249 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
97% rating 100 from Newnan, GA on Verified Purchase
"Team Hammond, I have been in a leadership role within the Service industry for over 35 years. You're doing it right! Your leader's values have become your culture. Old school values and old fashioned customer service will win every time! It's the single most important driver of your success. I won't thank anyone particular because it was a team effort and each individual was critical to your efforts. It's the kind of culture and team I wish I were a part of! Thank you all for earning my business."
100% rating 100 from Fayetteville, GA on Verified Purchase
"Very pleased. "
100% rating 100 from Jonesboro, GA on Verified Purchase
"Used your company since we moved to GA. Couldn't find a better company. Thanks."
100% rating 100 from Newnan, GA on Verified Purchase
"All of the employees have been helpful and efficient. "
100% rating 100 from Barnesville, GA on Verified Purchase
"The crew was very friendly and hard workers. Was pleased with clean up."
100% rating 100 from Jonesboro, GA on Verified Purchase
"THIS WAS THE BEST EXPERIENCE I HAVE HAD WITH ANY COMPANY. THANKS! I AM VERY PLEASED. "
100% rating 100 from Fayetteville, GA on Verified Purchase
"Technicians provided all the answers I needed to make decisions prior to start of work. The work was done quickly, technicians knew their job, and the work area was clean upon completion. Thank you to everyone! "
100% rating 100 from Griffin, GA on Verified Purchase
"Thank you for a job well done. It is very comforting to have a company to call on for quick help when you need it. "
100% rating 100 from Griffin, GA on Verified Purchase
"Have used Hammond Services for decades because they are reliable and do great work. "
97% rating 100 from Griffin, GA on Verified Purchase
"No complaints with the salesperson or with the installers. The servicemen were very courteous and polite.....worked very steady....did not waste any time. The cleanup job was perfect...not a scrape left in the house or in the yard. Not a single complaint on the job. We did not get a call on the exact time they were coming, but we were up and it was okay. We have used Hammond several times in the past 5 years and will continue to do so."
(912 Remaining)