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Hammond Services
95.900413983441 100
4.8

3,576 reviews since May, 2015

Hammond Services
(770) 227-5325 ยท
Griffin, GA 30223

Consumer Review Summary

3,576 reviews since May, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hammond Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
9%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3,138 out of 3,523 gave 5 stars

Q: Timeliness in responding to your needs:

3,102 out of 3,529 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,429 out of 1,551 gave 5 stars

Q: Communication and follow-up from the Salesperson:

252 out of 312 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,444 out of 1,549 gave 5 stars

Q: Condition of the work area after job completion:

3,011 out of 3,486 gave 5 stars

Q: How likely would you be to use our company again?

3,148 out of 3,537 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

3,041 out of 3,541 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,793 out of 1,982 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,703 out of 1,964 gave 5 stars

Q: Overall experience with the Service Technician:

1,712 out of 1,937 gave 5 stars

Q: Please rate your overall experience with our company:

3,065 out of 3,525 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Riverdale, GA on Verified Purchase
"When looking for any construction or household services regarding HVAC, plumbing, electrical, or similar services, don't waste time contacting other companies; call Hammond first! The service was exemplary from start to finish. The work was performed timely, and the technicians stayed later to be sure the job was complete. I highly value customer service, and Hammond met and exceeded the mark. Their years in business, training, and service personnel meant everything to me. "
100% rating 100 from Newnan, GA on Verified Purchase
"The response to an issue has always been quick. The technical crew (installation and maintenance) is well-trained, knowledgeable, and willing to explain what they are doing. I have found office personnel and managers friendly, helpful, and willing to work with me to satisfy my needs."
100% rating 100 from Mcdonough, GA on Verified Purchase
"Very professional, expert customer service and install was so clean and timely. "
97% rating 100 from Peachtree Cty, GA on Verified Purchase
"Kevin and the teams went above and beyond to make sure the bathroom work was completed before my family's visit, beginning the following Tuesday evening. The team also helped with some of the tasks I had planned to do that were dependent on the shower panels being installed. What started as a leaky faucet turned into a beautifully refurbished bathroom that I had been dreaming of, and just in time for my granddaughter to have her bubble bath in the new tub. "
100% rating 100 from Locust Grove, GA on Verified Purchase
"Having known Kevin for years, in plumbing issues before he even worked with your company, we realized he was a man of excellent character. Then he recommended your company for air conditioning, and that we talk with Jeff, who explained everything thoroughly. We think that your air conditioning installers, especially Dawson, did an excellent job of installing our air conditioning unit. "
100% rating 100 from Griffin, GA on Verified Purchase
"Fully satisfied with the work!"
100% rating 100 from Newnan, GA on Verified Purchase
"Austin and the other install person were fantastic! They are a great representation of your company. "
100% rating 100 from Griffin, GA on Verified Purchase
"Great business and people."
100% rating 100 from Hampton, GA on Verified Purchase
"The whole process from beginning to end was no stress, very professional, and completely satisfactory."
100% rating 100 from Carrollton, GA on Verified Purchase
"Hunter, Jamie, Brad, and Sammy were amazing installers! Professional, informative, and explained everything while they were installing. Greg sold us the units with ease. He made us very comfortable with making our decision. Very knowledgeable. The ladies in the office I spoke with were super sweet and provided great customer service. Thank you to all the people we came in contact with. Much appreciated. Everyone made this process a lot easier."
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