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Hammond Services
95.975866356362 100
4.8

3,692 reviews since May, 2015

Hammond Services
(770) 227-5325 ยท
Griffin, GA 30223

Consumer Review Summary

3,692 reviews since May, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hammond Services. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
9%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3,246 out of 3,639 gave 5 stars

Q: Timeliness in responding to your needs:

3,213 out of 3,645 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,528 out of 1,654 gave 5 stars

Q: Communication and follow-up from the Salesperson:

252 out of 312 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,543 out of 1,651 gave 5 stars

Q: Condition of the work area after job completion:

3,111 out of 3,599 gave 5 stars

Q: How likely would you be to use our company again?

3,257 out of 3,652 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

3,151 out of 3,656 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,804 out of 1,994 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,714 out of 1,976 gave 5 stars

Q: Overall experience with the Service Technician:

1,722 out of 1,948 gave 5 stars

Q: Please rate your overall experience with our company:

3,174 out of 3,641 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Newnan, GA on Verified Purchase
"GREAT!"
100% rating 100 from Moreland, GA on Verified Purchase
"Great job and fantastic people!"
100% rating 100 from Griffin, GA on Verified Purchase
"Excellent Customer Service. Your team worked very hard and explained what would be done. I give Hammond and his team that did the job a 10 plus. Thank you so much!"
100% rating 100 from Locust Grove, GA on Verified Purchase
"The entire Hammond team did a great job in a timely manner to repair our leaking water line. They explained everything very well and were polite, and gave us a sense of confidence that we had called the right team to fix our issue. Thank you!"
100% rating 100 from Newnan, GA on Verified Purchase
"The Hammond representative was efficient and professional. I really appreciate the same-day response to my issue. Very satisfied with Hammond Services!"
100% rating 100 from Morrow, GA on Verified Purchase
"A live person answers the phone, and not a computer, when you call in! "
100% rating 100 from Moreland, GA on Verified Purchase
"Always ready to help when we need it!"
100% rating 100 from Hampton, GA on Verified Purchase
"Your team that came out to assess and troubleshoot my system, explain all problems found, and explain recommendations. The choice was left up to me (the customer), what repairs I wanted. The price was itemized for repairs."
100% rating 100 from Riverdale, GA on Verified Purchase
"Your company has been amazing. I believe you saved the lives of my sister and me because of the knowledge of your plumber and your electricians. Just amazing. Every person from your company are just amazing people not only the people that have come into my home, but also every person I have spoken to on the phone."
100% rating 100 from Sharpsburg, GA on Verified Purchase
"We are Gold customers with Hammond and have been using you for years. We can always speak to a person when we call. Service is always responsive and on time. The technicians are knowledgeable and explain the service performed at each visit. We are very pleased with our new heat pump installation and the service provided by the salesman, down to the installation technicians, and the final inspection of the installation."
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