Customer Reviews for Hammond Services

Hammond Services

4.8

3,510 reviews since May, 2015

(770) 227-5325 · hammondservices.com
Griffin, GA 30223

Consumer Review Summary

3,510 reviews since May, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hammond Services. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

3,077 out of 3,458 gave 5 stars

Q: Timeliness in responding to your needs:

3,042 out of 3,464 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,371 out of 1,487 gave 5 stars

Q: Communication and follow-up from the Salesperson:

252 out of 312 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,383 out of 1,485 gave 5 stars

Q: Condition of the work area after job completion:

2,954 out of 3,421 gave 5 stars

Q: How likely would you be to use our company again?

3,088 out of 3,472 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,982 out of 3,476 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,792 out of 1,981 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,702 out of 1,963 gave 5 stars

Q: Overall experience with the Service Technician:

1,711 out of 1,936 gave 5 stars

Q: Please rate your overall experience with our company:

3,005 out of 3,460 gave 5 stars

	100% rating 100 by J.A. from Newnan, GA on 05/21/25 Verified Purchase "Excellent company to do business with!"
	100% rating 100 by T.Y. from Barnesville, GA on 05/17/25 Verified Purchase "Very pleased!"
	100% rating 100 by N.L. from Riverdale, GA on 05/15/25 Verified Purchase "The company was quick to respond to any issues I might have had. I would definitely use their services again!"
	100% rating 100 by K.M. from Powder Spgs, GA on 05/15/25 Verified Purchase "I would 500% recommend Hammond Services for all HVAC needs!! They made sure I was making an informed decision regarding my A/C replacement and communicated every step of the way. Extremely professional, prompt, and thorough! "
	100% rating 100 by T.H. from Palmetto, GA on 05/12/25 Verified Purchase "EVERYONE WE CAME IN CONTACT WITH WAS GREAT AND FRIENDLY. VERY PROFESSIONAL!"
	100% rating 100 by J.W. from Stockbridge, GA on 05/07/25 Verified Purchase "Top-notch customer service from start to finish. The technician thoroughly examined my unit and gave his expert opinion. The salesperson was very friendly, presented options, and thoroughly explained the installation process, warranty, and maintenance program. Prompt attention and service were provided. The installation techs were professional and thoroughly cleaned upon completion. I'm a satisfied customer and would highly recommend Hammond Services!"
	100% rating 100 by L.M. from Sharpsburg, GA on 05/06/25 Verified Purchase "I actually was just bragging to our neighbor, and I did a Google review that we are very happy with, not just this installation, but the whole experience with Hammond. We switched to your maintenance service back in 2019 and are still with you. When we needed a new system for our in-law suite last year price was excellent. When we needed to replace our 15-year-old system in the main house this year, we called you first. We also got 2 other quotes. Hammond had the best price and the best warranty. The installation crew worked so hard and had to redo something for us, but they couldn't have been nicer, and the finished job is great. The Lennox is so much quieter, and the new clean ducts make a huge difference. Thanks SO MUCH!"
	100% rating 100 by J.S. from Concord, GA on 05/02/25 Verified Purchase "Our old HVAC system was on its last legs. All the employees of Hammond Services were very professional. The technician diagnosed our problems and gave realistic expectations on the repair, which led us to decide to purchase a new system. The sales representative was very knowledgeable and helpful in making the decision on which system to get. The installers went above and beyond. They showed up at 9 AM and didn't leave until the system was up and running with testing complete. They also stayed to instruct us on how the new system functioned. The duct cleaning crew performed their service on the same day as well. Overall, an excellent experience. We will continue using Hammond Services in the future and will be keeping a service contract with them also."
	100% rating 100 by P.C. from Newnan, GA on 05/01/25 Verified Purchase "Have been a customer of Hammond since 2009 and have always been pleased with their service. It is very important to have a company that I can trust and rely on. Hammond provides me with those qualities. Thank you and all of your staff."
	100% rating 100 by B.F. from Thomaston, GA on 04/27/25 Verified Purchase "Great Experience, and the workers were phenomenal. Great job! "

(1,217 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS