Customer Reviews for Scott's Heating & Air Conditioning

4.9

1,894 reviews since July, 2015

(407) 221-8007 · scottsair.com
Longwood, FL 32752

Consumer Review Summary

1,894 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Scott's Heating & Air Conditioning. Here are the results to date:

5 Star

95%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,768 out of 1,870 gave 5 stars

Q: Timeliness in responding to your needs:

1,743 out of 1,878 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

866 out of 910 gave 5 stars

Q: Communication and follow-up from the Salesperson:

816 out of 903 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

867 out of 912 gave 5 stars

Q: Condition of the work area after job completion:

1,769 out of 1,865 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

793 out of 846 gave 5 stars

Q: How likely would you be to use our company again?

1,770 out of 1,877 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,765 out of 1,882 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

941 out of 968 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

929 out of 962 gave 5 stars

Q: Overall experience with the Service Technician:

933 out of 965 gave 5 stars

Q: Please rate your overall experience with our company:

1,763 out of 1,867 gave 5 stars

	100% rating 100 by J.R. from Longwood, FL on 06/10/26 Verified Purchase "Nate and Andrew (AJ) were very good installers. Polite, diligent, informative, and very respectful of the work area. They left the work site in a completely clean condition. Would recommend to anyone we know! "
	100% rating 100 by D.E. from Winter Spgs, FL on 06/02/26 Verified Purchase "Could not be better. Explained what I needed and what I did not need. Quick response to questions. Crew excellent. Plus, cookies were good."
	100% rating 100 by C.Q. from Lake Mary, FL on 05/28/26 Verified Purchase "First-class service - thanks to you all. Great teamwork, great business model!"
	100% rating 100 by M.C. from Oviedo, FL on 04/14/26 Verified Purchase "Have been a customer with Scott’s Heating & AC for many years on the maintenance program. Recently, we purchased a new HVC system from Scott’s and had his team install it. From working with Scott and his install team to speaking with his office and Scott himself, I would Highly recommend for all of your HVAC needs. "
	100% rating 100 by D.B. from Casselberry, FL on 04/01/26 Verified Purchase "Used Scott's for some quick maintenance last year and had such a good impression that I'm back with the yearly plan. Thank you for the help. "
	100% rating 100 by T.R. from Longwood, FL on 01/06/26 Verified Purchase "Great service and thank you for the cookies!!!!"
	100% rating 100 by J.B. from Longwood, FL on 12/15/25 Verified Purchase "I began with Scott's Air, purchasing our new air conditioner, because of the recommendation and being a family business. For years, working as a New Home Sales Consultant with builders, being with the larger companies that did our electrical, air, and heat was not the same. Thank you for all your hard work in staying a smaller family business. From appointments to working on my new AC and heat maintenance, you are the best!!! Please say thank you to Ruben for answering all my calls, Milly for helping me, and Ben for being superb in doing my maintenance today. He was here 2 hrs, cleaning the drain, changing the filter, and all electrical working properly. Thank you, everyone, and I will always continue our maintenance with Scott's Air Conditioning!!! "
	100% rating 100 by J.L. from Winter Springs, FL on 12/10/25 Verified Purchase "Will continue to use your service and highly recommend to others!"
	100% rating 100 by R.Q. from Casselberry, FL on 12/09/25 Verified Purchase "Cliff is an awesome tech and person!"
	100% rating 100 by W.T. from Oviedo, FL on 12/08/25 Verified Purchase "This team did a fantastic job. I was very impressed with their work and thoroughness."

(867 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS