VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Scott's Heating & Air Conditioning
97.93609312823 100
4.9

1,800 reviews since July, 2015

Scott's Heating & Air Conditioning
(407) 221-8007 ·
Longwood, FL 32752

Consumer Review Summary

1,800 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Scott's Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,676 out of 1,776 gave 5 stars

Q: Timeliness in responding to your needs:

1,654 out of 1,784 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

839 out of 883 gave 5 stars

Q: Communication and follow-up from the Salesperson:

789 out of 876 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

840 out of 885 gave 5 stars

Q: Condition of the work area after job completion:

1,678 out of 1,772 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

766 out of 819 gave 5 stars

Q: How likely would you be to use our company again?

1,677 out of 1,784 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,672 out of 1,789 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

874 out of 901 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

862 out of 895 gave 5 stars

Q: Overall experience with the Service Technician:

866 out of 898 gave 5 stars

Q: Please rate your overall experience with our company:

1,671 out of 1,775 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
89% rating 100 from Casselberry, FL on Verified Purchase
"EVERYONE is great:) EVERYONE!"
100% rating 100 from Orlando, FL on Verified Purchase
"Our technician Ben was prompt, knowledgeable, and extremely helpful. He quickly diagnosed the problem and was able to efficiently fix it while keeping us informed of the progress the entire time. We had a wonderful experience with him and will continue to use and recommend Scott’s because of his expertise and kind personality. Thank you! "
100% rating 100 from Sanford, FL on Verified Purchase
"Ruben and Ben are two reasons why I keep using Scott's. Ruben has been available and extremely patient with me and my questions, going so far as to check my maintenance history. Ben was on time, efficient, and knowledgeable. He was also very patient with my many questions and educated me so that I can continue to take proper care of my system. Kudos to them both. "
100% rating 100 from Longwood, FL on Verified Purchase
"5 out of 5 in all respects, what it takes to be a reputable organization."
100% rating 100 from Altamonte Springs, FL on Verified Purchase
"Cliff is the most competent AC tech I have ever dealt with. He exercises patience and is very thorough."
100% rating 100 from Lake Mary, FL on Verified Purchase
"As always, thank you for the excellent service. It’s a pleasure to do business with Scott’s Heat and Air. Reuben set our appointment, and was very professional and friendly. Cliff is an excellent technician, professional, knowledgeable, friendly, and always goes above and beyond with excellent service. We couldn’t be happier! Thank you, Scott’s Heat and Air!!"
100% rating 100 from Lake Mary, FL on Verified Purchase
"Cliff's knowledge and expertise never fail to amaze me!"
100% rating 100 from Mount Dora, FL on Verified Purchase
"Scott’s is a very reputable company. The technicians are knowledgeable and explain what they will be doing, especially Clif. I can always rely on him. I know he takes care of my unit. They never leave a mess behind them. Very personable. They show up on time. I would definitely recommend Scott’s."
100% rating 100 from Altamonte Springs, FL on Verified Purchase
"Cliff is great!!!"
100% rating 100 from Lake Mary, FL on Verified Purchase
"Cliff is the best! He is knowledgeable, kind, and courteous."
(816 Remaining)