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Scott's Heating & Air Conditioning
97.97419054816 100
4.9

1,840 reviews since July, 2015

Scott's Heating & Air Conditioning
(407) 221-8007 ·
Longwood, FL 32752

Consumer Review Summary

1,840 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Scott's Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,715 out of 1,816 gave 5 stars

Q: Timeliness in responding to your needs:

1,691 out of 1,824 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

846 out of 890 gave 5 stars

Q: Communication and follow-up from the Salesperson:

796 out of 883 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

847 out of 892 gave 5 stars

Q: Condition of the work area after job completion:

1,718 out of 1,812 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

773 out of 826 gave 5 stars

Q: How likely would you be to use our company again?

1,717 out of 1,824 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,712 out of 1,829 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

907 out of 934 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

895 out of 928 gave 5 stars

Q: Overall experience with the Service Technician:

899 out of 931 gave 5 stars

Q: Please rate your overall experience with our company:

1,710 out of 1,814 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Winter Springs, FL on Verified Purchase
"Cliff, excellent tech solved the problem fast. Will always use Scott’s could not be more pleased."
100% rating 100 from Lake Mary, FL on Verified Purchase
"We recently had a new air conditioning system installed, and the entire experience was outstanding from start to finish. Our salesperson, Craig, was the true standout—his professionalism, deep product knowledge, and ability to clearly explain our options made the process stress-free. He guided us to the perfect system for our home and ensured every detail was handled smoothly. We couldn’t be happier with the install and highly recommend both the company and Craig for anyone considering a new AC system."
100% rating 100 from Longwood, FL on Verified Purchase
"I was happy with the experience because everything that was promised was done. People showed up as promised, made every effort to help us through some very hot days, and completed the job in one day."
100% rating 100 from Longwood, FL on Verified Purchase
"I’ve been with Scott Air for over 10 years. I have always had a good experience with them. I’ve always appreciated their service and attention to detail. Cliff is my regular maintenance service professional who always takes the time to make sure my system is up to proper performance. "
100% rating 100 from Orlando, FL on Verified Purchase
"Christian, the tech was great!"
97% rating 100 from Sanford, FL on Verified Purchase
"AC is working much better since the Maintenance tune-up was performed!"
100% rating 100 from Lake Mary, FL on Verified Purchase
"Clif is an excellent technician. He is very thorough, and I'm confident he always gets the job done right the first time. He's also very professional and a pleasure to work with."
100% rating 100 from Sanford, FL on Verified Purchase
"We could not have been more impressed by your organization, from the sales team to the technical and installation team; each person was such a pleasure to work with. No sales tactics and a very knowledgeable and skilled install team. Very rare to have such an amazing team like you have in this day and age. Highly recommend!"
100% rating 100 from Lake Mary, FL on Verified Purchase
"Chris is an excellent technician. He is very thorough, and I'm confident he always gets the job done right the first time. He's also very professional and a pleasure to work with."
100% rating 100 from Winter Garden, FL on Verified Purchase
"I want to commend Clif for his outstanding work. He has more knowledge of air conditioning than anyone I've ever met. He is so kind and conscientious. He gets the job done and made me feel very confident in my AC system, and we all know how critical that is in these temperatures. He provided great service that made me feel really good about your company!"
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