VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Scott's Heating & Air Conditioning
97.936474922748 100
4.9

1,799 reviews since July, 2015

Scott's Heating & Air Conditioning
(407) 221-8007 ·
Longwood, FL 32752

Consumer Review Summary

1,799 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Scott's Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,675 out of 1,775 gave 5 stars

Q: Timeliness in responding to your needs:

1,654 out of 1,783 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

839 out of 883 gave 5 stars

Q: Communication and follow-up from the Salesperson:

789 out of 876 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

840 out of 885 gave 5 stars

Q: Condition of the work area after job completion:

1,677 out of 1,771 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

766 out of 819 gave 5 stars

Q: How likely would you be to use our company again?

1,676 out of 1,783 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,671 out of 1,788 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

873 out of 900 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

861 out of 894 gave 5 stars

Q: Overall experience with the Service Technician:

865 out of 897 gave 5 stars

Q: Please rate your overall experience with our company:

1,670 out of 1,774 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Longwood, FL on Verified Purchase
"5 out of 5 in all respects, what it takes to be a reputable organization."
100% rating 100 from Altamonte Springs, FL on Verified Purchase
"Cliff is the most competent AC tech I have ever dealt with. He exercises patience and is very thorough."
100% rating 100 from Lake Mary, FL on Verified Purchase
"As always, thank you for the excellent service. It’s a pleasure to do business with Scott’s Heat and Air. Reuben set our appointment, and was very professional and friendly. Cliff is an excellent technician, professional, knowledgeable, friendly, and always goes above and beyond with excellent service. We couldn’t be happier! Thank you, Scott’s Heat and Air!!"
100% rating 100 from Lake Mary, FL on Verified Purchase
"Cliff's knowledge and expertise never fail to amaze me!"
100% rating 100 from Mount Dora, FL on Verified Purchase
"Scott’s is a very reputable company. The technicians are knowledgeable and explain what they will be doing, especially Clif. I can always rely on him. I know he takes care of my unit. They never leave a mess behind them. Very personable. They show up on time. I would definitely recommend Scott’s."
100% rating 100 from Altamonte Springs, FL on Verified Purchase
"Cliff is great!!!"
100% rating 100 from Lake Mary, FL on Verified Purchase
"Cliff is the best! He is knowledgeable, kind, and courteous."
100% rating 100 from Casselberry, FL on Verified Purchase
"First time with a new tech. He was great, thorough, clean, and respectful of our home. Excellent experience as always!"
97% rating 100 from Altamonte Springs, FL on Verified Purchase
"Have had Scott's Heating and Air for 5 years now. Have the maintenance plan. Ben did a great job and answered all my questions. This is a 10-star company! "
80% rating 100 from Longwood, FL on Verified Purchase
"All went well until the county inspection. Scott’s installers should have known the clearance requirements. If it was done right the first time, I would not have lost another two days of work - one while the work was being done and one waiting on the inspection. But overall Scott’s people did a good job."
(813 Remaining)