VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Stellitano Heating & Air Conditioning
98.327279118819 100
4.9

881 reviews since April, 2015

Stellitano Heating & Air Conditioning
(609) 466-2310 ·
Lambertville, NJ 08530

Consumer Review Summary

881 reviews since April, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Stellitano Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

829 out of 874 gave 5 stars

Q: Timeliness in responding to your needs:

808 out of 875 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

671 out of 707 gave 5 stars

Q: Communication and follow-up from the Salesperson:

658 out of 704 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

691 out of 708 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

667 out of 686 gave 5 stars

Q: Condition of the work area after job completion:

814 out of 870 gave 5 stars

Q: How likely would you be to use our company again?

846 out of 873 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

850 out of 874 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

158 out of 165 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

151 out of 165 gave 5 stars

Q: Overall experience with the Service Technician:

153 out of 162 gave 5 stars

Q: Please rate your overall experience with our company:

831 out of 871 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Flemington, NJ on Verified Purchase
"The team that installed our new boiler worked hard. They were here for nearly 11 hours. All staff that I have dealt with either in-person or on the phone have been knowledgeable, helpful, attentive, and kind. I will definitely be in touch to schedule additional services (water treatment). Thank you so much for your professionalism and dedication to high-quality customer care!"
100% rating 100 from Branchburg, NJ on Verified Purchase
"I felt, based on the reputation of the company, that I could get an honest answer on what our house actually needed and that the company would not try to upsell us. Jerry did just that and was easy to talk to. He also came out in a timely manner and got the work scheduled promptly as well. The technicians arrived when they said they would, and they worked throughout the day. The air works very well, and the work site was left clean and organized. "
100% rating 100 from Lambertville, NJ on Verified Purchase
"After professionally and thoroughly discussing our options with an aging system, we are very glad we decided to replace it all. We truly believe the Stellitano team had our best interests in mind, including our -- and our extended family's -- long-term relationship. Many thanks. "
98% rating 100 from Ringoes, NJ on Verified Purchase
"Jake and the installation team were excellent."
100% rating 100 from Pennington, NJ on Verified Purchase
"Stellitano's has been our heating company for 45 years. The technicians were kind, competent, and very professional."
98% rating 100 from New Hope, PA on Verified Purchase
"The technicians worked hard to complete the project promptly. They were very respectful."
100% rating 100 from Lambertville, NJ on Verified Purchase
"Every team member who entered our house was professional, respectful, and welcome. The failure of my humidifier was not anticipated but let's hope that's it for now. I'm very glad to know Stellitano is only a phone call away."
100% rating 100 from Pennington, NJ on Verified Purchase
"We were highly impressed, from start to finish, with every Stellitano representative, specifically Will, David, Paul, Fran, and Ian. They were kind, professional, and knowledgeable at each turn. Equally impressive was every telephone interaction; courteous and pleasant. We loved the text notifications (and photos) as each technician's visit was confirmed on the morning of service. An overall Five-star rating, especially as this began as an emergency call; thank you!! "
95% rating 100 from Pennington, NJ on Verified Purchase
"Choosing you wasn't for any of the check box reasons above. It was that the estimate was the most detailed, essentially a work plan that left no doubt about what needed to be done and that you would do it."
100% rating 100 from Princeton, NJ on Verified Purchase
"The technicians were knowledgeable, efficient, and personable. I’ve been a client of Stellitano for going on 15 years and have always been happy with the service!"
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