VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ferran Services & Contracting
96.308987663991 100
4.8

7,480 reviews since July, 2015

Ferran Services & Contracting
(407) 422-3551 ·
Orlando, FL 32805

Consumer Review Summary

7,480 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ferran Services & Contracting. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
6%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

6,767 out of 7,359 gave 5 stars

Q: Timeliness in responding to your needs:

6,496 out of 7,389 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,055 out of 1,152 gave 5 stars

Q: Communication and follow-up from the Salesperson:

984 out of 1,153 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,062 out of 1,157 gave 5 stars

Q: Condition of the work area after job completion:

6,712 out of 7,317 gave 5 stars

Q: How likely would you be to use our company again?

6,657 out of 7,395 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

5,892 out of 6,228 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

6,558 out of 7,399 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

5,699 out of 6,199 gave 5 stars

Q: Overall experience with the Service Technician:

5,700 out of 6,167 gave 5 stars

Q: Please rate your overall experience with our company:

6,581 out of 7,476 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Kissimmee, FL on Verified Purchase
"Zane was the plumber who came out to our home. He was thorough and highly professional, got to the root of our problem and fixed it quickly, and gave us suggestions on how to avoid a similar problem in the future. By the time he left, we felt like we had known him forever, and due to his professionalism, great work ethic, and friendly personality, we will be requesting him for all of our plumbing needs! "
100% rating 100 from Orlando, FL on Verified Purchase
"I have had a service agreement for years and am very happy with your rapid responses, courtesy, and professionalism. "
100% rating 100 from Orlando, FL on Verified Purchase
"Very good service upon phone call. Great response; timely and honest assessment and service. Was impressed with the tech and honest advice, and service. Will definitely use the next time needed."
100% rating 100 from Orlando, FL on Verified Purchase
"We've been customers since your company was Ward Air Conditioning in 1968 and have been pleased with your service ever since, especially as you expanded to plumbing and electrical."
97% rating 100 from Winter Park, FL on Verified Purchase
"All good from start to finish."
100% rating 100 from Altamonte Springs, FL on Verified Purchase
"I am very impressed with the service and professionalism of your company. I feel much more secure in your company’s integrity! Thank you. "
100% rating 100 from Port Orange, FL on Verified Purchase
"Great team. Very responsive and knowledgeable!"
100% rating 100 from Longwood, FL on Verified Purchase
"Everyone at Ferran is an expert in their role. All are courteous and answer all questions. "
100% rating 100 from Orlando, FL on Verified Purchase
"Thank you for your professional installation of our 2-ton heat pump!"
94% rating 100 from Orlando, FL on Verified Purchase
"The entire installation and the process were done very professionally and everyone was very courteous and helpful, including the air duct cleaners who followed the installation. Very happy with everyone, thank you again!"
(2,775 Remaining)