VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ferran Services & Contracting
96.310696770203 100
4.8

7,649 reviews since July, 2015

Ferran Services & Contracting
(407) 422-3551 ·
Orlando, FL 32805

Consumer Review Summary

7,649 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ferran Services & Contracting. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

6,923 out of 7,527 gave 5 stars

Q: Timeliness in responding to your needs:

6,646 out of 7,558 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,065 out of 1,165 gave 5 stars

Q: Communication and follow-up from the Salesperson:

995 out of 1,166 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,071 out of 1,170 gave 5 stars

Q: Condition of the work area after job completion:

6,863 out of 7,482 gave 5 stars

Q: How likely would you be to use our company again?

6,809 out of 7,562 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

6,039 out of 6,383 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

6,711 out of 7,567 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

5,842 out of 6,353 gave 5 stars

Q: Overall experience with the Service Technician:

5,843 out of 6,321 gave 5 stars

Q: Please rate your overall experience with our company:

6,728 out of 7,645 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
97% rating 100 from Orlando, FL on Verified Purchase
"The technician was excellent."
100% rating 100 from Orlando, FL on Verified Purchase
"Our experience with Ferran Services has always been positive. We have had customers in all areas for many years. "
100% rating 100 from Windermere, FL on Verified Purchase
"Roberto is our favorite technician. He is thorough and very helpful with his suggestions. He is a true asset to your company. "
97% rating 100 from Winter Park, FL on Verified Purchase
"Our tech Omar was careful, knowledgeable, and was able to fix the leaks in our shower and kitchen faucet. He explained what he was doing and what parts were needed. We also very much appreciated the discount that Cory gave us on our bill. We would use your company again if needed."
100% rating 100 from Orlando, FL on Verified Purchase
"From installation to yearly maintenance, 5 stars!!"
100% rating 100 from Apopka, FL on Verified Purchase
"Very smooth service appointment!"
100% rating 100 from Orlando, FL on Verified Purchase
"Always a good experience! "
94% rating 100 from Windermere, FL on Verified Purchase
"From the dispatcher to the service men, everyone was very professional to deal with. Good job!"
100% rating 100 from Ormond Beach, FL on Verified Purchase
"The Ferran team all helped me after a nearby lightning strike caused problems for multiple AC units. They were able to restore the systems and bring “cool air “ again…. Especially in the extreme heat. The Ferran team feels like family. Well done!"
100% rating 100 from Clermont, FL on Verified Purchase
"I have been a client of Ferran for many years! The service techs are always professional and respect my home, call with an update on arrival, very courteous. The phone calls are answered promptly and express a genuine concern for the requested service, very upbeat in their voice, making sure all my concerns are addressed. Enjoying the added AC addition to my Florida room and thankful that Ramsey told me that I should keep the sliding glass door from the great room open to facilitate flow. I don't believe it was mentioned during the installation of new ductwork, and it makes perfect sense since there is only one return inside the home. Also want to say the tech who installed the new control did a great job. Ferran has great customer service and employees."
(2,842 Remaining)