VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Ferran Services & Contracting
96.368572937736 100
4.8

8,744 reviews since July, 2015

Ferran Services & Contracting
(407) 422-3551 ·
Orlando, FL 32805

Consumer Review Summary

8,744 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ferran Services & Contracting. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

7,930 out of 8,608 gave 5 stars

Q: Timeliness in responding to your needs:

7,638 out of 8,639 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,131 out of 1,232 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,056 out of 1,232 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,133 out of 1,236 gave 5 stars

Q: Condition of the work area after job completion:

7,856 out of 8,550 gave 5 stars

Q: How likely would you be to use our company again?

7,793 out of 8,646 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

7,009 out of 7,402 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

7,687 out of 8,651 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

6,775 out of 7,357 gave 5 stars

Q: Overall experience with the Service Technician:

6,782 out of 7,328 gave 5 stars

Q: Please rate your overall experience with our company:

7,713 out of 8,740 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Windermere, FL on Verified Purchase
"Excellent service! "
100% rating 100 from Daytona Beach Shores, FL on Verified Purchase
"Very quick response to an emergency issue with our system. This may have prevented substantial damage if it had been delayed. "
100% rating 100 from Winter Springs, FL on Verified Purchase
"Competitive pricing. Everyone I interacted with was informative and professional. The technicians let me know each step along the way, showed me pictures afterwards, and left the work area spotless. There was a minor issue that occurred during the service, but the technician immediately put in a report, and someone from the electrical department came out the very next day and took care of it. "
100% rating 100 from Orlando, FL on Verified Purchase
"We’ve been using Ferran for all our needs for over 20 years. Wouldn’t think of using anyone else. You’re just that good!"
100% rating 100 from Daytona Beach Shores, FL on Verified Purchase
"Steven was great. A big help in getting my work done on a Sunday. "
100% rating 100 from Mount Dora, FL on Verified Purchase
"Constantly excellent service!"
100% rating 100 from Davenport, FL on Verified Purchase
"Robert is very professional, friendly, and thorough in explaining what he did and saw from our AC system!"
100% rating 100 from Orlando, FL on Verified Purchase
"Thank you for all your service! "
100% rating 100 from Daytona Beach, FL on Verified Purchase
"Everyone was very professional, and when they said they would be there, they were there on time. "
94% rating 100 from Orlando, FL on Verified Purchase
"I received next-day service. The technician did an excellent job and showed me pictures of the beginning, middle, and end of the job. I was pleased to see the pictures."
(3,298 Remaining)