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Ferran Services & Contracting
96.317215627588 100
4.8

7,753 reviews since July, 2015

Ferran Services & Contracting
(407) 422-3551 ยท
Orlando, FL 32805

Consumer Review Summary

7,753 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ferran Services & Contracting. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
6%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

7,021 out of 7,630 gave 5 stars

Q: Timeliness in responding to your needs:

6,736 out of 7,660 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,071 out of 1,172 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,000 out of 1,173 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,078 out of 1,177 gave 5 stars

Q: Condition of the work area after job completion:

6,958 out of 7,586 gave 5 stars

Q: How likely would you be to use our company again?

6,904 out of 7,666 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

6,130 out of 6,480 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

6,806 out of 7,670 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

5,933 out of 6,449 gave 5 stars

Q: Overall experience with the Service Technician:

5,932 out of 6,415 gave 5 stars

Q: Please rate your overall experience with our company:

6,822 out of 7,749 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Orlando, FL on Verified Purchase
"Great service. Very professional and honest!"
100% rating 100 from Orlando, FL on Verified Purchase
"Great people, easy to work with!"
100% rating 100 from Orlando, FL on Verified Purchase
"Ferran is the most reliable company for Electrical, Plumbing, and Air Conditioning in Orlando, bar none! "
92% rating 100 from Longwood, FL on Verified Purchase
"Tech Wesley did a great job! "
100% rating 100 from Winter Garden, FL on Verified Purchase
"Our AC Specialist was David. Installation technicians were Nicholas, Jose, and Kenniel. They were all amazing! They made the entire process, from inspection, recommendations, AC options, answering tons of questions, attic insulation addition, and installation of the AC unit, very easy. They explained every step of the process and even helped me get set up on the app and AC connected to Wifi. They handled the city permitting, including scheduling the final inspection. Our power bill has dramatically reduced. Although it was costly, it was worth every penny. Highly recommend."
100% rating 100 from Winter Springs, FL on Verified Purchase
"Ferran has been the standard for everything AC, plumbing, and electrical. Thank you!"
100% rating 100 from Winter Park, FL on Verified Purchase
"Jose listened to us to help diagnose the issues with our AC system. He was always on time and explained everything he was doing. "
100% rating 100 from Casselberry, FL on Verified Purchase
"Sonny was extremely helpful and an amazing person. He helped me with everything and went above and beyond. Thank you for all your help. "
100% rating 100 from Orlando, FL on Verified Purchase
"Always quick and great service! "
100% rating 100 from Kissimmee, FL on Verified Purchase
"The technicians are always courteous and knowledgeable. They work efficiently and are able to explain any issues found as well as provide advice when asked."
(2,890 Remaining)