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Michall Daimion Heating & Air Conditioning, Inc.
97.053231939163 100
4.9

356 reviews since December, 2015

Michall Daimion Heating & Air Conditioning, Inc.
(610) 644-0537 ·
Malvern, PA 19355

Consumer Review Summary

356 reviews since December, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Michall Daimion Heating & Air Conditioning, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

324 out of 353 gave 5 stars

Q: Timeliness in responding to your needs:

320 out of 352 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

256 out of 272 gave 5 stars

Q: Communication and follow-up from the Salesperson:

229 out of 265 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

253 out of 270 gave 5 stars

Q: Condition of the work area after job completion:

312 out of 353 gave 5 stars

Q: How likely would you be to use our company again?

325 out of 352 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

314 out of 353 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

72 out of 78 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

68 out of 79 gave 5 stars

Q: Overall experience with the Service Technician:

68 out of 78 gave 5 stars

Q: Please rate your overall experience with our company:

313 out of 351 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Berwyn, PA on Verified Purchase
"All-around great service!"
100% rating 100 from Berwyn, PA on Verified Purchase
"We were tremendously impressed by the level of ongoing communication with the Daimion team, along with the attention to every detail of the sales and installation/performance process. Heather, Joe, and Paul were GREAT. Even our "punch list", which was truly pretty minor, was attended to with gracious alacrity. We cannot recommend the Daimion team highly enough. "
100% rating 100 from Devon, PA on Verified Purchase
"Great feedback from our tenants at the property. They said that the guys were punctual, took great care of the property, and cleaned everything well. Nice job!"
100% rating 100 from West Chester, PA on Verified Purchase
"Wonderful."
100% rating 100 from Malvern, PA on Verified Purchase
"They were great to work with!"
100% rating 100 from Wayne, PA on Verified Purchase
"I have been using M/D for several years - on two separate properties - one rental property and one personal residence. They are consistently top-notch and I give them my highest recommendation."
100% rating 100 from Malvern, PA on Verified Purchase
"Great follow up's!"
100% rating 100 from Malvern, PA on Verified Purchase
"David was great! The installation team was very professional and did a wonderful job."
100% rating 100 from Glen Mills, PA on Verified Purchase
"Heather and David were quick to respond to any questions and were so helpful in helping us decide on which product to purchase. The installation team was wonderful! "
100% rating 100 from Paoli, PA on Verified Purchase
"Michall Daimion services my neighbor's HVAC system, and when I asked for her opinion it was very favorable. I researched air conditioner options, received quotes from four providers, and selected Daimion instead of the others, one of which was the provider I have used for the past 35 years. Dave in sales was very thorough, prepared a comprehensive proposal, and answered my follow-on questions. On the day of installation the team discovered mold in my supply trunk, informed me of the options, and I decided to have Daimion install new supply and return trunks to address the mold and other efficiency issues. They bent over backwards to get the ductwork finished enough that we were without heat for only about 36 hours instead of what we thought would be as much as a week, very important in the middle of winter. The installation crew was knowledgeable, neat, and efficient. Overall, a high-quality experience."
(96 Remaining)