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Stiles Services
96.947496947497 100
4.9

645 reviews since February, 2016

Stiles Services
(706) 548-1328 ยท
Athens, GA 30604

Consumer Review Summary

645 reviews since February, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Stiles Services. Here are the results to date:

Satisfaction Ratings
5 Star
90%
4 Star
8%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

589 out of 637 gave 5 stars

Q: Timeliness in responding to your needs:

585 out of 638 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

545 out of 593 gave 5 stars

Q: Communication and follow-up from the Salesperson:

509 out of 590 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

552 out of 600 gave 5 stars

Q: Condition of the work area after job completion:

524 out of 631 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

13 out of 16 gave 5 stars

Q: How likely would you be to use our company again?

596 out of 638 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

589 out of 641 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

32 out of 37 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

32 out of 37 gave 5 stars

Q: Overall experience with the Service Technician:

32 out of 37 gave 5 stars

Q: Please rate your overall experience with our company:

574 out of 638 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Athens, GA on Verified Purchase
"All the gentlemen who came out were absolutely professional and knowledgeable, and took care to do things right. Great job to all involved!!"
100% rating 100 from Athens, GA on Verified Purchase
"The installation team, Jonathan and Luis, were GREAT! They did such a great job and worked very hard. Jonathan did an excellent job explaining all of the ways to use the Ecobee app and thermostat. He was so friendly and extremely kind. Luis was very nice, too! "
100% rating 100 from Athens, GA on Verified Purchase
"Stiles has been great since our very first experience with them. Every tech we have had to look at our system has been super knowledgeable and very helpful. Stiles also has a very quick response time. "
100% rating 100 from Evans, GA on Verified Purchase
"We had such an amazing experience with Stiles! I signed up for a free inspection just because our units were running slowly and seemed like they were about to die. What I thought would end up costing me $1000s ended up being an easy fix and a solid clean. Thank you so much for keeping money in our pockets and not trying to take advantage of us as other companies have in the past!"
100% rating 100 from Evans, GA on Verified Purchase
"The tech checked the system out and cleaned the outside coils on the AC. He did a great job and was an outstanding individual. Thanks..."
100% rating 100 from Athens, GA on Verified Purchase
"Would use them again! Thanks Everyone. "
83% rating 100 from Athens, GA on Verified Purchase
"The salesperson kept me informed with installation dates, and he himself came out on time."
97% rating 100 from Athens, GA on Verified Purchase
"Scotty, the sales rep, went above and beyond. He did whatever it took to solve any problems and always showed a friendly, positive can-do attitude. He is a real asset to your company."
97% rating 100 from Athens, GA on Verified Purchase
"Stiles always comes through when I need them! They exhibit patience, professionalism, and are easy to work with. I'm still waiting for the warranty, but I'm certain it's on the way. The weather was dreadful, and everyone was experiencing problems, yet Stiles somehow took care of me and my concerns in a timely manner. Stiles is the best!"
100% rating 100 from Lexington, GA on Verified Purchase
"Great company! "
(212 Remaining)