VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Neese Heating & Air Conditioning, Inc.
98.283450704225 100
4.9

1,017 reviews since April, 2016

Neese Heating & Air Conditioning, Inc.
(770) 751-1850 ·
Alpharetta, GA 30005

Consumer Review Summary

1,017 reviews since April, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Neese Heating & Air Conditioning, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

956 out of 1,012 gave 5 stars

Q: Timeliness in responding to your needs:

963 out of 1,012 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

949 out of 1,005 gave 5 stars

Q: Communication and follow-up from the Salesperson:

910 out of 1,000 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

961 out of 1,009 gave 5 stars

Q: Condition of the work area after job completion:

928 out of 1,006 gave 5 stars

Q: How likely would you be to use our company again?

970 out of 1,014 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2 out of 2 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

963 out of 1,012 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2 out of 2 gave 5 stars

Q: Overall experience with the Service Technician:

2 out of 2 gave 5 stars

Q: Please rate your overall experience with our company:

956 out of 1,012 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Alpharetta, GA on Verified Purchase
"Keith went above and beyond in checking the AC issues previously diagnosed by others. With his information, a decision to replace a reasonably new Lennox AC unit was made. He was phenomenal, and the installation crew was equally professional."
100% rating 100 from Woodstock, GA on Verified Purchase
"Your service and sales people are very good. "
100% rating 100 from Powder Spgs, GA on Verified Purchase
"I have been with Neese for 30 years."
100% rating 100 from Roswell, GA on Verified Purchase
"It has been a pleasure dealing with everyone at your company. "
100% rating 100 from Atlanta, GA on Verified Purchase
"Neese Jones has been our HVAC service company for 22 years. Always dependable! "
100% rating 100 from Roswell, GA on Verified Purchase
"Keith and the Neese Jones team are simply the best! Once again, Keith went above and beyond to help us navigate the process of replacing our AC unit. He patiently answered all our questions, explained the different options available, and helped us determine the perfect unit for our home. Keith's expertise and honest advice are invaluable. And as always, the installation team was fantastic – professional, courteous, and efficient. They made the entire process smooth and stress-free. This is why we continue to be loyal Neese Jones customers and recommend them to everyone we know! Thanks again, Keith and team!"
100% rating 100 from Alpharetta, GA on Verified Purchase
"Franciso did an amazing job. Keith represents Neese so well. His attention to detail really impressed me."
100% rating 100 from Woodstock, GA on Verified Purchase
"Have always been pleased with your service."
100% rating 100 from Alpharetta, GA on Verified Purchase
"Been a customer over 20 years. No reason to change."
100% rating 100 from Alpharetta, GA on Verified Purchase
"Neese provided everything as promised. The installation was efficient and quick. I have the utmost confidence in the quality and reliability of Neese and its products."
(359 Remaining)