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Stuart Pro Air Services, Inc.
97.669261404779 100
4.9

620 reviews since May, 2016

Stuart Pro Air Services, Inc.
(770) 813-1316 ·
Buford, GA 30518

Consumer Review Summary

620 reviews since May, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Stuart Pro Air Services, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

561 out of 613 gave 5 stars

Q: Timeliness in responding to your needs:

560 out of 617 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

466 out of 491 gave 5 stars

Q: Communication and follow-up from the Salesperson:

430 out of 482 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

461 out of 486 gave 5 stars

Q: Condition of the work area after job completion:

567 out of 614 gave 5 stars

Q: How likely would you be to use our company again?

574 out of 616 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

568 out of 615 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

122 out of 126 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

116 out of 126 gave 5 stars

Q: Overall experience with the Service Technician:

119 out of 125 gave 5 stars

Q: Please rate your overall experience with our company:

574 out of 613 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Lawrenceville, GA on Verified Purchase
"Unmatched quality of equipment and service."
100% rating 100 from Jefferson, GA on Verified Purchase
"Jesus and Raul are the best!"
100% rating 100 from Cumming, GA on Verified Purchase
"Very happy to deal with Stuart Pro Services."
100% rating 100 from Lawrenceville, GA on Verified Purchase
"Very professional and technicians are very courteous."
100% rating 100 from Jefferson, GA on Verified Purchase
"Shayne was knowledgeable. I never felt rushed. He explained all my options and the price was right. Install day was great and all duct work was optimally placed to save my high ceilings."
100% rating 100 from Lawrenceville, GA on Verified Purchase
"It is common for the salesperson to be friendly and make the sale, but with Stuart, it did not stop there. The installers were very professional and friendly and the office staff was great too. P.S. Thanks Shayne! You were a big help to us!"
100% rating 100 from Atlanta, GA on Verified Purchase
"Very good. The sales rep was very thorough. The techs were courteous and professional. Good quality work."
94% rating 100 from Snellville, GA on Verified Purchase
"Excellent follow-up experience. Great price for HVAC. Very responsive when I had questions. I highly recommend Stuart Pro. Great cookies too. Thank you."
100% rating 100 from Buford, GA on Verified Purchase
"I wholeheartedly recommend this company. I just had two HVAC units installed. Jesus and the rest of the crew were very professional, kept my house very clean, and did an excellent job with the installation. When my 3rd unit finally dies I will definitely have Stuart Pro Heating & Air replace it. I originally signed up for a periodic maintenance contract and just before they came out one of my A/C units went out. I was expecting it because two of the units in my house are very old. I made an appointment for a quotation and someone came out the very next day. I was presented with 4 options for each system. No high-pressure sales at all. I made my choices and went ahead with the order. From the time to place the order to installation was only 2 days. They did a great job all the way around."
97% rating 100 from Buford, GA on Verified Purchase
"Samuel was an excellent technician. Shayne, the sales rep., was great. Very pleased with Stuart Pro."
(196 Remaining)