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Stuart Pro Air Services, Inc.
97.534032582013 100
4.9

504 reviews since May, 2016

Stuart Pro Air Services, Inc.
(770) 813-1316 ·
Buford, GA 30518

Consumer Review Summary

504 reviews since May, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Stuart Pro Air Services, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

450 out of 497 gave 5 stars

Q: Timeliness in responding to your needs:

455 out of 501 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

445 out of 470 gave 5 stars

Q: Communication and follow-up from the Salesperson:

410 out of 461 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

440 out of 465 gave 5 stars

Q: Condition of the work area after job completion:

458 out of 499 gave 5 stars

Q: How likely would you be to use our company again?

467 out of 500 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

460 out of 499 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

29 out of 31 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

26 out of 31 gave 5 stars

Q: Overall experience with the Service Technician:

27 out of 30 gave 5 stars

Q: Please rate your overall experience with our company:

461 out of 497 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
97% rating 100 from Smyrna, GA on Verified Purchase
"Competitive pricing and great service."
100% rating 100 from Auburn, GA on Verified Purchase
"Shane, our sales rep., really expalined everything and worked hard for us. The installation was excellent as well--knowledgeabe, pleasant, quick and they cleaned up."
100% rating 100 from Buford, GA on Verified Purchase
"We were without air conditioning for a day and a half after our original 18 yr. old unit stopped working at the hottest time of the year in August. Stuart Pro was responsive immediately (the salesman came out the same day I called) and we had our new unit within the next two days. From the initial phone call to the day of installation I can't say enough about how professional yet friendly everyone was. They are all extremely knowledgeable about the products, open and honest in their delivery of that knowledge, genuinely caring, and extremely helpful. These days it is a rare and welcome change from the norm of customer service. I would highly recommend them to anyone in need of their services and look forward to having them provide maintenance services in the future. "
100% rating 100 from Duluth, GA on Verified Purchase
"Comfort Expert Shayne was excellent and he went beyond to ensure my requirements were met."
92% rating 100 from Norcross, GA on Verified Purchase
"All commitments made were honored."
100% rating 100 from Flowery Branch, GA on Verified Purchase
"Knew Jim back when it was Gregory (CDS Drywall). You all are so wonderful! Thank you! :)"
100% rating 100 from Stone Mountain, GA on Verified Purchase
"I like the service I received. The staff was professional and polite and knowledgeable about the product."
100% rating 100 from Dacula, GA on Verified Purchase
"The team at Stuart Pro was extremely helpful and professional. They were out to our location two days after our call and were able to install the AC unit while we conducted normal business hours. The team made it so easy to work around them and always offered a helping hand. Can't say enough about the quality of work and experience. THANK YOU! "
100% rating 100 from Flowery Branch, GA on Verified Purchase
"Great company."
100% rating 100 from Alpharetta, GA on Verified Purchase
"Like a breath of fresh air. Everything was excellent, start to finish and I couldn't give a higher review: outstanding."
(133 Remaining)