Customer Reviews for Excel Heating & Cooling

Excel Heating & Cooling

4.8

649 reviews since March, 2016

(540) 434-0030 · ExcelCool.com
Harrisonburg, VA 22801

Consumer Review Summary

649 reviews since March, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Excel Heating & Cooling. Here are the results to date:

5 Star

89%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

592 out of 640 gave 5 stars

Q: Timeliness in responding to your needs:

551 out of 643 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

534 out of 579 gave 5 stars

Q: Communication and follow-up from the Salesperson:

489 out of 573 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

536 out of 573 gave 5 stars

Q: Condition of the work area after job completion:

552 out of 636 gave 5 stars

Q: How likely would you be to use our company again?

569 out of 643 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

557 out of 640 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

52 out of 65 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

50 out of 64 gave 5 stars

Q: Overall experience with the Service Technician:

51 out of 62 gave 5 stars

Q: Please rate your overall experience with our company:

559 out of 636 gave 5 stars

	100% rating 100 by J.M. from Crimora, VA on 03/03/24 Verified Purchase "As always I was very satisfied with the work performed. And the gift I received afterward was very thoughtful. Fantastic work and very polite employees. "
	100% rating 100 by R.L. from Bridgewater, VA on 02/14/24 Verified Purchase "Everyone was helpful and professional. Impressed with how excellent the communication is. The installation team and follow-up after installation were impressive. Highly recommend."
	100% rating 100 by R.C. from Waynesboro, VA on 12/20/23 Verified Purchase "Did a good job, called ahead, and communication was the best part!"
	100% rating 100 by M.M. from Grottoes, VA on 10/24/23 Verified Purchase "I have been doing business with Excel for years and plan to continue."
	100% rating 100 by T.H. from Rockingham, VA on 10/03/23 Verified Purchase "Excellent service from start to finish of the job!"
	100% rating 100 by C.D. from Shenandoah, VA on 08/29/23 Verified Purchase "From the owner to the technician it was a wonderful experience, top-notch all the way around! "
	100% rating 100 by C.G. from Mcgaheysville, VA on 08/16/23 Verified Purchase "All of the technicians that worked on installing our air conditioning unit were polite, courteous, worked wonderfully without our dogs, and did an excellent job. We were very pleased and would recommend them to anyone we knew who was in need of this product."
	100% rating 100 by B.W. from Dayton, VA on 08/15/23 Verified Purchase "Mason and Justin were very professional, friendly, and courteous. They did a fantastic job!!"
	100% rating 100 by M.G. from Harrisonburg, VA on 08/14/23 Verified Purchase "Very nice company. Very helpful."
	100% rating 100 by J.G. from Harrisonburg, VA on 08/14/23 Verified Purchase "All the guys were great."

(208 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS