Customer Reviews for Excel Heating & Cooling

Excel Heating & Cooling

4.8

665 reviews since March, 2016

(540) 434-0030 · ExcelCool.com
Harrisonburg, VA 22801

Consumer Review Summary

665 reviews since March, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Excel Heating & Cooling. Here are the results to date:

5 Star

89%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

607 out of 656 gave 5 stars

Q: Timeliness in responding to your needs:

565 out of 659 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

549 out of 595 gave 5 stars

Q: Communication and follow-up from the Salesperson:

502 out of 589 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

550 out of 589 gave 5 stars

Q: Condition of the work area after job completion:

564 out of 651 gave 5 stars

Q: How likely would you be to use our company again?

583 out of 659 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

571 out of 656 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

52 out of 65 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

50 out of 64 gave 5 stars

Q: Overall experience with the Service Technician:

51 out of 62 gave 5 stars

Q: Please rate your overall experience with our company:

572 out of 652 gave 5 stars

	100% rating 100 by H.C. from Dayton, VA on 08/27/24 Verified Purchase "Overall the quality was flawless and I am happy with the service. The cookies and brownies were delectable. "
	100% rating 100 by K.C. from Harrisonburg, VA on 08/07/24 Verified Purchase "It was a joy to work with the Excel team. I had a fast and efficient installation of a new air conditioner. I used Excel for my gas furnance replacement as well. They are the best!"
	97% rating 100 by L.R. from Harrisonburg, VA on 06/04/24 Verified Purchase "Very professional."
	100% rating 100 by T.J. from Harrisonburg, VA on 05/27/24 Verified Purchase "Excellent service! "
	100% rating 100 by F.M. from Fishersville, VA on 05/17/24 Verified Purchase "Everyone that I talked to from EXCEL HEATING was very well trained very knowledgeable. I was impressed with all that I dealt with. The office manager was helpful and let me know who would be coming to my home even sent pictures. All was appreciated."
	100% rating 100 by J.M. from Crimora, VA on 03/03/24 Verified Purchase "As always I was very satisfied with the work performed. And the gift I received afterward was very thoughtful. Fantastic work and very polite employees. "
	100% rating 100 by R.L. from Bridgewater, VA on 02/14/24 Verified Purchase "Everyone was helpful and professional. Impressed with how excellent the communication is. The installation team and follow-up after installation were impressive. Highly recommend."
	100% rating 100 by R.C. from Waynesboro, VA on 12/20/23 Verified Purchase "Did a good job, called ahead, and communication was the best part!"
	100% rating 100 by M.M. from Grottoes, VA on 10/24/23 Verified Purchase "I have been doing business with Excel for years and plan to continue."
	100% rating 100 by T.H. from Rockingham, VA on 10/03/23 Verified Purchase "Excellent service from start to finish of the job!"

(213 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS