VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Excel Heating & Cooling
96.455824995761 100
4.8

665 reviews since March, 2016

Excel Heating & Cooling
(540) 434-0030 ·
Harrisonburg, VA 22801

Consumer Review Summary

665 reviews since March, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Excel Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
10%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

607 out of 656 gave 5 stars

Q: Timeliness in responding to your needs:

565 out of 659 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

549 out of 595 gave 5 stars

Q: Communication and follow-up from the Salesperson:

502 out of 589 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

550 out of 589 gave 5 stars

Q: Condition of the work area after job completion:

564 out of 651 gave 5 stars

Q: How likely would you be to use our company again?

583 out of 659 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

571 out of 656 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

52 out of 65 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

50 out of 64 gave 5 stars

Q: Overall experience with the Service Technician:

51 out of 62 gave 5 stars

Q: Please rate your overall experience with our company:

572 out of 652 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Dayton, VA on Verified Purchase
"Overall the quality was flawless and I am happy with the service. The cookies and brownies were delectable. "
100% rating 100 from Harrisonburg, VA on Verified Purchase
"It was a joy to work with the Excel team. I had a fast and efficient installation of a new air conditioner. I used Excel for my gas furnance replacement as well. They are the best!"
97% rating 100 from Harrisonburg, VA on Verified Purchase
"Very professional."
100% rating 100 from Harrisonburg, VA on Verified Purchase
"Excellent service! "
100% rating 100 from Fishersville, VA on Verified Purchase
"Everyone that I talked to from EXCEL HEATING was very well trained very knowledgeable. I was impressed with all that I dealt with. The office manager was helpful and let me know who would be coming to my home even sent pictures. All was appreciated."
100% rating 100 from Crimora, VA on Verified Purchase
"As always I was very satisfied with the work performed. And the gift I received afterward was very thoughtful. Fantastic work and very polite employees. "
100% rating 100 from Bridgewater, VA on Verified Purchase
"Everyone was helpful and professional. Impressed with how excellent the communication is. The installation team and follow-up after installation were impressive. Highly recommend."
100% rating 100 from Waynesboro, VA on Verified Purchase
"Did a good job, called ahead, and communication was the best part!"
100% rating 100 from Grottoes, VA on Verified Purchase
"I have been doing business with Excel for years and plan to continue."
100% rating 100 from Rockingham, VA on Verified Purchase
"Excellent service from start to finish of the job!"
(213 Remaining)