97.800737607116 100
4.9

2,079 reviews since May, 2016

Faust Heating & A/C Co. Inc.
(610) 837-9100 ·
Bath, PA 18014

Consumer Review Summary

2,079 reviews since May, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Faust Heating & A/C Co. Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,865 out of 2,020 gave 5 stars

Q: Timeliness in responding to your needs:

1,847 out of 2,032 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

38 out of 42 gave 5 stars

Q: Communication and follow-up from the Salesperson:

34 out of 42 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

38 out of 42 gave 5 stars

Q: Condition of the work area after job completion:

1,892 out of 2,003 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

37 out of 42 gave 5 stars

Q: How likely would you be to use our company again?

1,895 out of 2,040 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,881 out of 2,044 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,921 out of 1,988 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,853 out of 1,970 gave 5 stars

Q: Overall experience with the Service Technician:

1,863 out of 1,952 gave 5 stars

Q: Please rate your overall experience with our company:

1,880 out of 2,034 gave 5 stars

Q: Installer arrival time and beginning the work

20 out of 21 gave 5 stars

Q: Installer timeliness in completing the work

19 out of 21 gave 5 stars

Q: Installer work ethic

21 out of 21 gave 5 stars

Q: Installer quality of workmanship

19 out of 21 gave 5 stars

Q: Installer friendliness and courtesy

20 out of 20 gave 5 stars

Q: Installer care for cleanliness of your home and work area

20 out of 21 gave 5 stars

Q: Installer explanation on how to operate system

18 out of 21 gave 5 stars

Q: Installer appearance and attire

19 out of 20 gave 5 stars

Q: Overall customer experience with our installers

20 out of 21 gave 5 stars