4.9
2,525 reviews since May, 2016
Consumer Review Summary
2,525 reviews since May, 2016
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Faust Heating & A/C Co. Inc.. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
2,274 out of 2,449 gave 5 stars
Q: Timeliness in responding to your needs:
2,249 out of 2,460 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
38 out of 42 gave 5 stars
Q: Communication and follow-up from the Salesperson:
34 out of 42 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
38 out of 42 gave 5 stars
Q: Condition of the work area after job completion:
2,310 out of 2,431 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
37 out of 42 gave 5 stars
Q: How likely would you be to use our company again?
2,312 out of 2,471 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
2,291 out of 2,475 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
2,340 out of 2,415 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
2,270 out of 2,399 gave 5 stars
Q: Overall experience with the Service Technician:
2,279 out of 2,376 gave 5 stars
Q: Please rate your overall experience with our company:
2,290 out of 2,463 gave 5 stars
Q: Installer arrival time and beginning the work
33 out of 34 gave 5 stars
Q: Installer timeliness in completing the work
32 out of 34 gave 5 stars
Q: Installer work ethic
34 out of 34 gave 5 stars
Q: Installer quality of workmanship
31 out of 33 gave 5 stars
Q: Installer friendliness and courtesy
32 out of 32 gave 5 stars
Q: Installer care for cleanliness of your home and work area
33 out of 34 gave 5 stars
Q: Installer explanation on how to operate system
28 out of 33 gave 5 stars
Q: Installer appearance and attire
32 out of 33 gave 5 stars
Q: Overall customer experience with our installers
32 out of 33 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS