VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Faust Heating & A/C Co. Inc.
98.03542916325 100
4.9

2,611 reviews since May, 2016

Faust Heating & A/C Co. Inc.
(610) 837-9100 ยท
Bath, PA 18014

Consumer Review Summary

2,611 reviews since May, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Faust Heating & A/C Co. Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2,357 out of 2,535 gave 5 stars

Q: Timeliness in responding to your needs:

2,328 out of 2,544 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

38 out of 42 gave 5 stars

Q: Communication and follow-up from the Salesperson:

34 out of 42 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

38 out of 42 gave 5 stars

Q: Condition of the work area after job completion:

2,394 out of 2,516 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

37 out of 42 gave 5 stars

Q: How likely would you be to use our company again?

2,393 out of 2,556 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,372 out of 2,561 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,424 out of 2,500 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

2,354 out of 2,485 gave 5 stars

Q: Overall experience with the Service Technician:

2,364 out of 2,462 gave 5 stars

Q: Please rate your overall experience with our company:

2,369 out of 2,546 gave 5 stars

Q: Installer arrival time and beginning the work

33 out of 34 gave 5 stars

Q: Installer timeliness in completing the work

32 out of 34 gave 5 stars

Q: Installer work ethic

34 out of 34 gave 5 stars

Q: Installer quality of workmanship

31 out of 33 gave 5 stars

Q: Installer friendliness and courtesy

32 out of 32 gave 5 stars

Q: Installer care for cleanliness of your home and work area

33 out of 34 gave 5 stars

Q: Installer explanation on how to operate system

28 out of 33 gave 5 stars

Q: Installer appearance and attire

32 out of 33 gave 5 stars

Q: Overall customer experience with our installers

32 out of 33 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Macungie, PA on Verified Purchase
"Pat was thorough and explained everything! Thank you!"
100% rating 100 from Northampton, PA on Verified Purchase
"Thank again as always. "
100% rating 100 from Nazareth, PA on Verified Purchase
"The promptness of your response and the courtesy of your employees is top-notch!"
100% rating 100 from Bath, PA on Verified Purchase
"Thank you for your fine service!"
100% rating 100 from Nazareth, PA on Verified Purchase
"Eric gave us a heads-up, showed up on time, and got the job done. Also, liked that he wore 'booties" in the house."
100% rating 100 from Bath, PA on Verified Purchase
"I was very pleased with the whole experience. I was able to get an appointment in what I considered a short time. I was reminded of the time for it several times, to make sure it was still convenient for me. The technician got right to work and was professional. He explained what he had found and answered all my questions. My oil-burning furnace had absolutely no dust on it when he left."
100% rating 100 from Bethlehem, PA on Verified Purchase
"Eric was terrific - friendly, efficient, and a great representative of Faust."
100% rating 100 from Bath, PA on Verified Purchase
"We are very pleased with the quality of your service and the way you all handled your communication with us in achieving a successful job well done! Your technicians were great in all aspects of getting the work done! Thank you to the Faust team!! "
100% rating 100 from Bath, PA on Verified Purchase
"Always very prompt and professional. I'm happy! "
100% rating 100 from Northampton, PA on Verified Purchase
"The technician was very respectful, courteous, and polite, and answered all my questions. He was very professional. Good customer service is hard to come by and that is very important to me. If I have to pay a little extra for quick service and good customer service you will have my business a long time. Thank you!"
(1,048 Remaining)