4.9
2,314 reviews since May, 2016
Consumer Review Summary
2,314 reviews since May, 2016
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Faust Heating & A/C Co. Inc.. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
2,080 out of 2,243 gave 5 stars
Q: Timeliness in responding to your needs:
2,058 out of 2,254 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
38 out of 42 gave 5 stars
Q: Communication and follow-up from the Salesperson:
34 out of 42 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
38 out of 42 gave 5 stars
Q: Condition of the work area after job completion:
2,109 out of 2,226 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
37 out of 42 gave 5 stars
Q: How likely would you be to use our company again?
2,115 out of 2,264 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
2,099 out of 2,269 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
2,139 out of 2,209 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
2,071 out of 2,193 gave 5 stars
Q: Overall experience with the Service Technician:
2,079 out of 2,172 gave 5 stars
Q: Please rate your overall experience with our company:
2,096 out of 2,259 gave 5 stars
Q: Installer arrival time and beginning the work
29 out of 30 gave 5 stars
Q: Installer timeliness in completing the work
28 out of 30 gave 5 stars
Q: Installer work ethic
30 out of 30 gave 5 stars
Q: Installer quality of workmanship
27 out of 29 gave 5 stars
Q: Installer friendliness and courtesy
28 out of 28 gave 5 stars
Q: Installer care for cleanliness of your home and work area
29 out of 30 gave 5 stars
Q: Installer explanation on how to operate system
25 out of 29 gave 5 stars
Q: Installer appearance and attire
28 out of 29 gave 5 stars
Q: Overall customer experience with our installers
28 out of 29 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS