97.878096312631 100
4.9

2,198 reviews since May, 2016

Faust Heating & A/C Co. Inc.
(610) 837-9100 ·
Bath, PA 18014

Consumer Review Summary

2,198 reviews since May, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Faust Heating & A/C Co. Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,974 out of 2,133 gave 5 stars

Q: Timeliness in responding to your needs:

1,952 out of 2,145 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

38 out of 42 gave 5 stars

Q: Communication and follow-up from the Salesperson:

34 out of 42 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

38 out of 42 gave 5 stars

Q: Condition of the work area after job completion:

2,001 out of 2,115 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

37 out of 42 gave 5 stars

Q: How likely would you be to use our company again?

2,007 out of 2,153 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,991 out of 2,158 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

2,032 out of 2,100 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,964 out of 2,083 gave 5 stars

Q: Overall experience with the Service Technician:

1,972 out of 2,064 gave 5 stars

Q: Please rate your overall experience with our company:

1,989 out of 2,148 gave 5 stars

Q: Installer arrival time and beginning the work

25 out of 26 gave 5 stars

Q: Installer timeliness in completing the work

24 out of 26 gave 5 stars

Q: Installer work ethic

26 out of 26 gave 5 stars

Q: Installer quality of workmanship

24 out of 26 gave 5 stars

Q: Installer friendliness and courtesy

25 out of 25 gave 5 stars

Q: Installer care for cleanliness of your home and work area

25 out of 26 gave 5 stars

Q: Installer explanation on how to operate system

22 out of 26 gave 5 stars

Q: Installer appearance and attire

24 out of 25 gave 5 stars

Q: Overall customer experience with our installers

25 out of 26 gave 5 stars